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Client Services Manager Office Based (Cambridgeshire) Salary: £50,000 - £60,000 + Bonus Location: Cambridgeshire (Fully office-based) The Opportunity This is a key leadership role focused on customer success, retention, and account growth. You will take ownership of client relationships, ensuring a structured, process-driven approach to account management, follow-ups, and communication. Acting as the link between Sales, Client Services, and Production, you will drive consistency, improve client experience, and maximise commercial opportunities across the account base. This role suits someone who is both commercially minded and operationally strong, with the ability to bring structure, leadership, and a customer-first mindset into a fast-paced production environment. Key Responsibilities Customer Success & Account Management • Own and manage key client relationships, ensuring high levels of satisfaction and retention, • Deliver a consistent, structured approach to account management and follow-ups, • Identify and drive upsell and cross-sell opportunities across existing accounts, • Act as the key escalation point for client issues, ensuring quick and effective resolution, • report key metrics and ensure any future gaps are identified early, • track and follow through invoice process for timely invoices, • follow up all outstanding quotes with phone calls and emails as needed, • spot customer patterns and reason for lost work Process, Structure & Follow-Up • Implement and maintain clear customer success processes and workflows, • Drive accountability across client communication and follow-up activity, • Ensure CRM is consistently used to track client engagement, pipeline, and opportunities, • Improve visibility and reporting across the customer lifecycle Leadership & Team Development • Work collaboratively with client-facing teams,, • Identify opportunities to improve performance and consistency, • Champion a strong customer-focused culture across the business Commercial Growth & Strategy • Work closely with Sales and Production teams to ensure seamless client delivery, • Identify opportunities to retain, recover, and grow existing accounts, • Support wider commercial strategy and revenue growth initiatives, • Provide feedback and insights on client trends, challenges, and opportunities About You • Proven experience in a Customer Success, Account Management, or Sales leadership role, • Strong management and leadership experience is essential, • Highly structured, process-driven, with strong organisational skills, • Customer-focused, with a passion for delivering high-quality client experiences, • Commercially aware, with the ability to identify and drive growth opportunities, • Strong communicator, confident managing multiple stakeholders, • Comfortable working in a fully office-based, fast-paced production environment Why Join? • £50,000 - £65,000 base salary + bonus, • Opportunity to take ownership of customer success within a growing business, • Work at the intersection of creative, print, and production delivery, • Highly visible role with real influence across commercial and operational teams, • Join a business known for innovation, quality, and craftsmanship

A leading recruiting firm is seeking a Senior Artwork Technical Manager to oversee the management of the UK artwork portfolio. The ideal candidate must possess a Bachelor’s Degree in a relevant field and have strong experience with various print techniques.

A leading design agency is seeking a Print + Fabrication Production Manager in Greater London. This role requires a hybrid Production/Project Manager with 5+ years of experience in design, fabrication, and production management.

This Print Production Manager role requires someone who can show excellent organisational skills along with the ability to prioritise work in order to plan effectively while taking financial implications into consideration. Our client services some of the country’s top financial institutions so we

Production Operative (Part-Time – Choose Your 3 Days) Hours: 3 days per week (flexible – you choose which days) -- 8am - 5pm Location: Hereford Salary: £21. April We are looking for a reliable and hands-on Production Operative to join our growing team. Key

A highly successful digital printing company is looking for an outstanding production manager to lead them through an exceptional period of growth. As Production Manager you will be expected to manage a wide range of responsibilities, including:. Driving improvements in production process.

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

A marketing services company in Greater London seeks an experienced Account Executive / Account Manager to oversee production processes for various brands in print and digital communication. Candidates should have at least 2 years of experience in the Print Management or Ad Agency sectors.

A rapidly growing, award-winning drinks producer is expanding its presence across the South West As part of this growth, there is an exciting opportunity for a moti

A highly successful digital printing company is looking for a first-class Production Manager with a willingness to succeed, taking the reins of the print production process within their high-tech site. As Production Manager, you will be responsible for leading the team in a fast paced and busy produ

If youve also worked in the following roles, wed also like to hear from you: Machine Operator, Manufacturing Operative, Process Operative, Production Technician, Factory Assistant, Production Assistant, Warehouse Operative, Manufacturing Technician, Manufacturing Assistant. Production Operative / Ma

A highly successful print company requires the services of an Account Manager. Some experience in and an understanding of the print production process is required, but the ability to learn quickly and ask the right questions is equally important. You will be required to plan print jobs and send quot

With a strong reputation for professionalism and quality, they are now looking to welcome an Advertising Account Manager to join their expanding team. Manage print products to ensure they hit targets and realise their full potential.

A highly successful printing company is looking for an outstanding production manager to lead them through an exceptional period of growth. Supervise staff, drive productivity and improvements in production processes.

As an Account Manager, you'll act as a trusted advisor to scientific clients across the UK & Ireland, understanding the scientific goals of your customers and tailoring solutions that support their workflows. As part of their continued growth, we’re seeking an experienced Account Manager t

A highly successful recruitment firm in the UK is seeking an experienced Production Manager to oversee print production operations. The ideal candidate should possess strong leadership and communication skills, alongside technical knowledge in the printing sector.

We are looking for an Account Manager on behalf of our client, a well-established signage business delivering for highly regarded, recognisable brands. Overseeing project delivery through Project Managers, ensuring consistency and quality.

A marketing agency is seeking a Print Production Manager to enhance print communications for its clients. The candidate will work onsite in Hemel Hempstead while also engaging with a companywide print team. Key responsibilities include managing print deliveries, fostering supplier relationships, and

Warehouse Operatives Required – Bourne.Interaction Recruitment are currently recruiting.Unloading containers (handball).

Excellent understanding of all print production processes. We are looking for an experienced production manager to play a key leadership role in the business. As part of the Operations and Delivery management team, you will provide overall leadership and direction to the digital production team that

The Machine Operative will be responsible for setting and operating gluing machinery across a variety of carton styles, ensuring high-quality production standards are consistently met. As a Machine Operative, you will also lead a small team, reporting directly to the Gluing Manager, and take pride i

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Being the largest recruitment company in print, pack

Opportunity for progression Permanent role Company benefits: Free electric car charger, wellness room, staff shop and nutritionist help and advice The role - Machine Operator: To operate production machinery safely to produce the product to the correct customer specification Ensur

We are looking for a highly experienced print manager to take overall management and production in the press room within our client's business, including speeds, uptime, continual improvement, management of all the press team and colour control. Highly experienced print manager. Resident in the UK w

Job Title: Production Operative. Gap personnel are currently recruiting for Production Operatives in Swindon in the SN6 area to join a well-established packaging company based in Swindon. The ideal candidate must have good English written and spoken, and production experience would be an advantage.

A specialist recruitment company is looking for an Operations Manager in the digital print sector. The successful candidate will lead production staff, ensuring high-quality services while maintaining a positive work environment. Knowledge in digital print processes, management skills, and experienc

The role reports to the Sales and Production Manager. Dixon International Group Limited is an established manufacturer of passive fire protection products and is looking for a dynamic and experienced Sales Account Manager to join our growing team. As Sales Account Manager, you will be part of an exi

Ideal candidates will have a background in print production, strong account management skills, and attention to detail. A leading recruitment agency is looking for an experienced print professional to join a collaborative team in West Yorkshire. This hands-on role involves managing print orders, lia

Are you looking for a hands-on role in a fast-paced food production environment? We're seeking a. Accurately document production runs. Some engineering knowledge and familiarity with metal detection in food production (desirable).

A dedicated marketing agency is searching for a Print Manager to oversee its production division in Greater London. The role emphasizes managing design, pre-press, printing, and delivery, ensuring high standards are maintained.

As Senior Production Manager at Hillier, you'll lead the day-to-day running of production across the two nursery sites, ensuring crops are grown to exceptional quality, operations run efficiently, and the business is ready for its next stage of growth. Hillier Nurseries, recently named International

We're looking for an organised and proactive Digital Account Manager to support day-to-day account operations for a TikTok specialist agency. This role would suit an Account Manager with experience in ecommerce, social commerce, or creator-led sales.

Key responsibilities include: ·Leading day-to-day bakery production operations ·Stabilising and developing production teams ·Driving improvements in efficiency, quality, and output ·Implementing structure, processes, and best practices ·Engaging teams and lead

Production Engineering Manager. Production Engineering Manager. Production Engineering function within a high-technology engineering organisation.

You'll be leading the 2–10 operation across 3 production lines, with a team of around 40 off-season, rising to 75 at peak. There's a clear opportunity here to establish yourself as a key part of the team and grow into the number two and eventual successor for the Factory Manager. You'll report dir

Assembly/Production Operative Required. Working efficiently to meet production targets.

Due to continued client growth, they're now looking for a confident and capable Senior Account Executive or Junior Account Manager to join the team.

We are looking for a Warehouse Operative to assist our busy client, based in Yeovil.This will be working for a large logistics company to help them to move parts from one building to another.This is a temporary role that will be for approximately 4 weeks.This role is mainly moving parts, but you wil

Night Shift Digital Print Operator / Print Finisher. Located in Huntingdon, our client is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Our client is seekin

Are you passionate about hands-on work, take pride in delivering quality and thrive in a fast-paced environment? If so, we want you to join an expanding food production team!. Operating production machinery safely and efficiently. Production Operative (Food Manufacturing).

Production Operative - Ink/Print Manufacturing Fordham, Newmarket | £13-£14 per hour | 4 on 4 off, 6am-6pm | Not specified | Temporary Introduction Acorn by Synergie is recruiting for a Production Operative with ink or print-based knowledge and experience to join a manufacturing compa

Warehouse Operative ASAP Start Cambridge - CB1 Temporary to Permanent (after 12 successful weeks) £12.Wednesday - Friday 12:00pm - 21:00am, Saturday & Sunday 06:00am - 15:00pm Our client based in Cambridge is looking for a Warehouse Operative to join their team on a tempora

Role of a Production Operative: Food manufacturing operative. Operate and monitor food production machinery. Benefits of working with us as a Production Operative:.

As Sales Account Manager, you will be part of an existing small sales team responsible for driving sales growth, developing new client relationships, and expanding existing accounts. Our client is an established manufacturer of passive fire protection products and is looking for a dynamic and experi

UK Operations & Account Manager -Amusements. Key Responsibilities of this UK Operations & Account Manager -Amusements role:.

Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact

As a dedicated Account Manager, you will report to the Group Account Director, taking full autonomy, working a global healthcare brand multi-service Marketing campaigns and projects. Work seamlessly with the wider client services team (Account Directors, Account Managers, and Account Executives) to

Water Hygiene Account Manager South East England £35,000 - £45,000 + Car Allowance + Commission + Bonus (OTE £60K+) My client is seeking an experienced Water Hygiene Account Manager to join their growing service division in the South East. This is a fantastic opportunity for a d