Etwall
ReceptionistDepartment: Student ServicesLocation: Derby CampusPosition Type: Permanent – Part TimeWorking Hours: 20 hours per weekWorking Pattern: Working hours may vary based on operational requirementsReports To: Campus ManagerAbout UK Management CollegeUK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards.Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.The RoleWe are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service.This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.Key Responsibilities\nDeliver a professional and friendly front of house service to students, staff, and visitors\nProvide a warm welcome and ensure all enquiries are handled efficiently and courteously\nManage incoming phone calls, emails, and face to face enquiries\nMaintain a clean, organised, and professional reception area\nDirect students and visitors to appropriate departments and services\nCarry out administrative duties including filing, data entry, printing, and record keeping\nAssist with scheduling appointments, meetings, and room bookings\nSupport academic and student services teams during busy operational periods\nMonitor reception inbox and telephone lines, ensuring timely responses\nMaintain visitor logs and ensure compliance with sign in and safeguarding procedures\nProvide support during key periods such as enrolment, induction, exams, and events\nHandle confidential and sensitive information with professionalism and discretionAbout YouEssential\nStrong customer service and communication skills\nExcellent telephone manner and professional email communication\nProven administrative experience in a fast paced environment\nAbility to multitask and manage competing priorities effectively\nStrong IT skills including Microsoft Office (Word, Excel, Outlook)\nHigh level of attention to detail and accuracy\nAbility to handle confidential information with discretion\nAbility to work both independently and as part of a team\nFlexible and adaptable approach to workDesirable\nPrevious experience in a receptionist or front of house role\nExperience working within an education or student facing environment\nRelevant qualifications such as GCSEs or equivalentBenefits\n28 days annual leave plus bank holidays (pro rated for part time)\nCompany pension scheme\nPrivate medical insurance\nSupportive and inclusive working environment\nProfessional development opportunities\nEmployee discount schemes\nFree onsite parking\nOnsite canteen facilities\nExcellent transport linksHow to ApplyIf you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you.Apply now and join UK Management College in supporting an outstanding student experience