Trabajos program manager en Reino Unido - Page 3

About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role overview FRP Advisory is seeking a highly skilled and experienced Director of Restructuring Advisory for our London office. The ideal candidate will have a strong background in restructuring advisory services, with extensive experience in a professional services environment. The focus of the role is advisory work, leading large independent business reviews, contingency planning engagements and options analysis, as well as cash flow reviews, monitoring and critical cash management where required. This role requires a strategic thinker with a hands-on approach to managing complex restructuring situations and providing exceptional client service. The role will be hands on, the candidate will need to be confident report writer and financial analyst as well as being accomplished at managing and developing less experienced team members. Key Responsibilities Restructuring Advisory Services: • Lead and manage restructuring advisory projects from inception to completion, specifically focussing on independent business reviews, options reviews and corporate business restructurings, • Build and sustain excellent relationships with clients, establishing both a rapport and trust and assume ownership of client relationships, • Be a first point of client contact, • Focus on pre-appointment advice, with involvement in formal restructuring processes as required, • Experience of delivering both mid-market and larger scale assignments, with ability to quickly understand complex group structures and situations, prioritising key issues and delivering insightful analysis and recommendations, • Conduct financial analysis and report writing for partner review, • Review work of junior team members in conjunction with manager/senior manager review (where relevant) and providing guidance and close supervision in more complex areas or where team is less experienced, • Develop and present strategic recommendations to clients, • Be responsible for client take on procedures, scoping assignments, WIP reviews, invoicing and for collecting debts from clients Client Relationship Management • Build and maintain strong client relationships, ensuring high levels of client satisfaction, • Take a lead in business development to enhance FRP’s profile in restructuring advisory matters, • Advise clients on restructuring, mergers and acquisitions, refinancing and other financial matters, • Develop innovative solutions to complex financial and structural challenges, • Lead pitches and presentations to potential clients, • Involvement in FRP’s client service program, • Actively cultivate a wide network of professionals and corporates from which to generate leads and client work, • Act as a representative of the firm and department at events, • Identify new project opportunities and support partners to deliver the Restructuring Advisory team strategy Team Leadership • Lead and mentor the restructuring advisory team in London, • Collaborate with other FRP pillars and offices to leverage expertise and resources, • Ensure compliance with local and international regulations Qualifications • ACA/ACCA qualified or equivalent, • Minimum of 10 years of experience in restructuring advisory, • JIEB qualified is preferential, but not a requirement, • Strong leadership and team management skills, • Excellent communication and interpersonal skills, • Ability to work effectively in a fast-paced and dynamic environment Personal Attributes • Strategic thinker with a proactive approach, • Strong analytical and problem-solving skills, • High level of integrity and professionalism, • Ability to build and maintain strong relationships, • Adaptable and resilient in the face of challenges, • Excellent organisational and time management skills, • Aligned to FRP’s values Additional Information Our Values • Straightforward: We provide clear, no-nonsense advice, • Confident: Our guidance is backed by expertise and evidence, • Pragmatic: We focus on practical solutions and tangible outcomes, • Real: We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP Advisory Group, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment. We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Job Title: Operations Readiness Manager Location: Hybrid (London) - Tue–Thu onsite, Mon & Fri WFH Remuneration: £46.15 per hour Contract Details: Temporary (12 months) Responsibilities: • Operational Readiness & Program Delivery - Drive operational readiness for new product launches, ensuring all changes to product behaviour, policies, or support flows are documented and communicated effectively. Align product owners, support teams, and vendor partners on launch requirements, timelines, KPIs, and success criteria. Maintain and update SOPs, workflows, and training materials., • Vendor & Support Operations Management - Act as the primary operational liaison between the organisation and 3rd party vendor teams, ensuring vendor agents have accurate documentation, training, and escalation paths. Drive SLA performance and track vendor KPIs across global sites, identifying inefficiencies and advocating for process improvements., • Data, Insights & Stakeholder Reporting - Analyse operational data and ticket trends, synthesising insights into executive-ready reporting. Confidently present updates to senior stakeholders and build dashboards to track readiness metrics and efficiency scoring frameworks., • Project & Program Management - Manage both long-term product readiness projects and short-term operational fixes, partnering with product support owners to deliver end-to-end operational programs. Coordinate cross-functional teams across global regions and oversee social support operations for smaller product lines., • Continuous Improvement & Cross Functional Leadership - Proactively spot operational issues and drive solutions before they impact customers. Lead operational reviews, share best practices, and influence global scalability strategies. Must Have Skills & Experience: • Strong stakeholder management and confident communication with senior leaders, • Excellent communication skills, able to present complex data simply, • Project/Program Management experience, • Vendor operations management experience, • Strong problem-solving skills and operational judgment, • Ability to interpret data, metrics, SLAs, and KPIs effectively, • Comfortable in fast-paced, ambiguous environments, • Flexible working hours to engage global teams, • Background in support operations or customer-facing workflows, • Experience in tech, banking, travel, or large-scale operational industries, • Familiarity with social support operations is a plus What Success Looks Like: ✅ Vendors trained and meeting SLAs ✅ Product owners trust you as their operational partner ✅ Smooth launches with early issue escalation ✅ Clear, data-driven updates for executive stakeholders ✅ Documented, scalable, and measurable processes ✅ Supported and aligned cross-functional teams Join our client in shaping the operational readiness for exciting products! 🚀 Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Bovis builds enduring partnerships, bringing together the right expertise, the right capabilities and the right resources to deliver the most complex projects. For over 20 years Bovis Consulting has partnered with our clients to shape and deliver precisely tailored and innovative project and programme solutions across the UK. Our agile, one-team approach and on-the-ground, diverse specialist skills are uniquely combined with the vast knowledge, insights and technical expertise of our construction business to provide a truly unique offering. Through fresh thinking, new perspectives and intelligent, custom-built solutions that cut through complexity, we minimise risk and enable results that clients value. We make things happen, anticipating challenges before they arise. Drawing on our highly experienced, multi-disciplinary teams, we bring a fresh perspective, tailoring our approach to the specific demands of the project, helping to simplify complexity and minimise risk. What we are recruiting for: We are currently recruiting for Project Manager’s with Built environment experience. Roles & responsibilities: • Determine project management, technical services and external resources required for the project on an individual and team basis (e.g. additional services)., • Planning, leading and managing a project team to deliver integrated, sustainable, and effective solutions that meet the project brief., • Establishing strong working relationships with partners and key stakeholders at all levels, ensuring that all requirements are captured with approvals in place., • End-to-end execution planning and management as you establish clear goals with well-defined roles and deliverables., • Ensuring a seamless, defined integration of design, development, commissioning delivery and process requirements., • Reporting of project performance using project control tools, including earned value and quantitative risk analysis., • Ensuring thorough management of both the deliverables and team safety., • Collaboratively work with the construction manager/delivery team and/or external resources to ensure the successful delivery of the project in line with all stakeholders’ expectations communicating strategies to the team., • Manage consultant team and project stakeholders to ensure effective completion of responsibilities including project brief/scope, fees, processing claims, deliverable and/or project variations etc., • Display strong communication and negotiation skills to support the client/customer focus., • Ensure the conversion program is maintained and all submissions are completed within the agreed milestone, being proactive with acceleration measures should the program slip., • Produce design and authorities programme to be integrated with procurement and delivery programme., • Manage the timely delivery to programme for the concept, schematic, detailed design and design development in accordance with the overall delivery program and agreed on project milestones., • Assist with the timely sequencing/methodology and production of stating plans. Experience & background: • Experience in complex project delivery within live operational environments., • Drive focus in all areas of health, safety, quality and environmental matters on projects, challenging where needed., • Relevant tertiary qualifications in project management and/or construction-related discipline, combined with a demonstrable intermediate level of role knowledge., • Knowledge of Construction and Property industries and an understanding of estimating, scheduling, field supervision, contracts administration, procurement, financial controls and reporting., • Problem-solving and analytical skills for resolving planning, estimating, contract administration and procurement issues within construction and design activities., • Good interpersonal skills to prepare reports, negotiate and build relationships with key stakeholders. Essential Skills: • Proven experience in planning, leading, and managing project teams in a highly regulated environment., • Extensive knowledge of planning and implementation of complex projects, within a live operational environment, with multiple stakeholder interfaces., • Proven track record of delivering integrated and sustainable solutions to meet project briefs., • Leading in Project Management Commissions, taking responsibility for end-to-end service delivery., • A proven background in communicating project deliverables across complex regulated industries., • Demonstrable experience in leading and influencing across internal and external teams. Owning projects throughout the project lifecycle from concept to handover and closeout., • Preparing, updating and implementing the project management plan whilst proactively monitoring overall progress, the interdependencies and resolving issues/mitigating risks and initiating corrective action as appropriate., • Driving the design development, initiating surveys and site visits as necessary in order to write the works information in line with the project business case., • Undertaking the contract administration responsibilities and have a thorough understanding of the NEC suite of contracts., • Ensuring projects are delivered to the right quality, in the time allocated and at, or below the approved budget., • Writing specifications, tender and contract documents to include project risk registers, schedules and others with the assistance of procurement and production colleagues formally assess tenders in readiness for contract award., • Undertaking regular reviews, inspections and audits., • Managing contractors to ensure that the execution of projects is undertaken to the full expectations of the client. Contract administration of numerous projects dealing with payments, EWN, CE’s and etc, including raising such EWNs/CEs in a timely manner in accordance with the Contract., • Undertaking timely third-party liaisons, e.g. planning applications, land/ access, power supply negotiations etc. in line with the project programme., • Understanding client requirements and have strong stakeholder engagement to deal with complex third-party relations. What we provide • Flexible and hybrid work options, • Up to 10% employer pension contribution, • Private medical health benefit, • Enhanced parental leave, • Life assurance, • 25 days annual leave with the option to buy or sell additional days, • 3 days wellbeing leave in addition to annual leave, • Health and wellbeing support and initiatives, • 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services, • Discounted gym membership to over 2,500 gym’s nation wide We are a disability inclusive employer. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. Bovis is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment, and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Building Relationships We do what’s right, always We succeed together We bring energy We are Bovis (Please note that our jobs are hosted by others)

About the Company AudienceProject is a cross-media measurement company that helps brands and platforms measure campaign and brand impact across all channels. About the Role We are hiring a Program Manager to own the company’s most complex programs and projects: those that span multiple pods and require sustained cross-team coordination, stakeholder management, and delivery of technical, commercial and go-to-market outcomes. You will run and help define technical program management mechanisms and ways of working for multi-pod initiatives, drive program governance, and ensure predictable, high-quality delivery of mission-critical work. Responsibilities • Lead end-to-end delivery for high-complexity programs that span multiple pods: define scope, success criteria, milestones, resourcing and budgets., • Establish and run program governance (steering committees, status cadence, RACI, risk register, decision logs)., • Coordinate cross-pod delivery: plan interdependencies, negotiate tradeoffs, resolve blockers, and balance capacity across pods., • Translate strategic objectives into actionable plans, product requirements, and release schedules with engineering and data teams., • Serve as the single point of accountability for program status, risks, and escalations; proactively surface issues and propose mitigations., • Create and maintain clear program artifacts: timelines, milestone trackers, dependency maps, runbooks, and post-mortems., • Drive continuous improvement of cross-pod processes and templates; introduce standards and tooling that increase predictability., • Communicate program status and decisions to senior leadership and cross-functional stakeholders; prepare concise briefings and dashboards., • Ensure quality and operational readiness for launches (go/no-go criteria, stakeholder sign-offs, handover to operations/commercial teams)., • Coach pod leads and project owners on program practices and execution discipline. What success looks like • Reliable, repeatable governance for multi-pod programs with clear decision paths and reduced unresolved blockers., • On-time delivery of high-impact cross-pod programs to agreed scope and quality., • Established templates, playbooks and tooling for program planning and dependency management used across pods., • Measurable improvement in leadership confidence and stakeholder satisfaction for complex program delivery. Qualifications • 5+ years managing complex technical programs or products, preferably in ad tech, measurement, data or SaaS., • Proven track record leading cross-functional programs that span engineering, data, product and commercial teams., • Deep experience with dependency management, risk mitigation, and stakeholder escalation at senior levels., • Strong technical literacy: able to engage with APIs, data pipelines, measurement concepts and tradeoffs without being an engineer., • Excellent written and verbal communication; able to produce concise executive updates and drive alignment., • Practiced in agile ways of working (Scrum/Kanban), program planning and PM tooling (JIRA, Confluence, Gantt/roadmap tools, spreadsheets)., • Demonstrated ability to create structure in ambiguous environments and to implement pragmatic processes that scale., • Strong influencing and facilitation skills; comfortable with negotiation across competing priorities. Preferred Skills • Experience in advertising measurement, brand lift and cross-media measurement., • Prior experience working in a pod model or in organizations that use small, empowered cross-functional teams., • Program or project management certification (PMP, PRINCE2, or similar)., • Experience launching measurement products or integrations with major platforms (e.g., Google, Amazon, Meta, TikTok, large DSPs).

Company Description CIEE London, part of the global Council on International Educational Exchange (CIEE), is a premier institution dedicated to fostering international exchange and education. Based in Russell Square, London, CIEE London offers enriching academic programs for U.S. undergraduates, interns, high school students, and scholars, including its flagship Open Campus program. The center partners with leading UK universities and local organizations to provide immersive education and professional experiences, including internship placements that connect students with London's vibrant professional community. Students join for durations ranging from six weeks to a full academic year, during which they engage in a robust academic and social environment. Additionally, CIEE London offers versatile event spaces for conferences, workshops, and business meetings. Summary of Position: The Program Coordinator works under the supervision of the Program Manager in designing, communicating, and executing all extra-cultural learning opportunities for students at the London study center. These include orientation, overnight study tours and day trips, local excursions, and events hosted at the study center. The Program Coordinator interacts daily with students and therefore plays an important role as a conduit between students and staff. They must an be excellent event planner communicator and able to assist students to experience London culture and society. The Program Coordinator is therefore very familiar with London and navigates the city with ease. Primary Responsibilities: • Support the Student Life team with the organization, preparation, and successful implementation of orientations, and all the necessary logistics included., • Support our students for the duration of the program by helping students work through issues such as homesickness and illness and referring them to appropriate resources., • Share your enthusiasm for the local language/culture/program subject – bring your experience!, • Help support/supervise our students during activities and excursions as assigned by the Student Life team, • Assist the team to manage students’ major behavioral and other pastoral issues., • Hold the CIEE emergency phone on rota to support students after hours., • Monitor and respond to emails in the shared London Student Life inbox., • Be part of the Student Representative Council with other Program Coordinators., • Report all medical or behavioral incidents to London senior management and global support teams in Salesforce with detailed documentation within 72 hours., • Immediately report any serious concerns to the Program Manager., • Assist all teams with program logistics, group management and other duties as assigned by the Programs Manager., • Cross collaborate with other Program Coordinators to assist with housing placements and support faculty led programs., • Cross collaborate to support students on our Direct Enrollment Programs. Skills and Experience • Bachelor’s degree, • Minimum 2 years' experience in a higher-education setting or within a study aboard office., • Minimum 2 years' experience working in a student-facing environment., • Interpersonal skills, intercultural communication skills and ability to work across cultures with diverse staff and students, • Sound judgement and decision-making skills in crises with discretion to sensitive topics, • Proficient in Microsoft Office packages and a knowledge of social media platforms e.g., Instagram, TikTok etc. (desirable, • Experience with Salesforce (desirable), • Able to adapt in a dyna)rk environment, • Knowledge of London and the UK, • Ability to create positive and inclusive group dynamics amongst students of different backgrounds, • Understanding/experience of US culture and study abroad experience (desirable), • Empathy for CIEE’s mission, culture, and values How to apply Please send an up-to-date CV and cover letter detailing why you are applying for the role and what skills you can bring to the team. Please submit your application to: Diversity Matters: CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. Due to U.K. employment regulations a background check will be conducted as a condition of employment. Right to Work Required To be considered for the position, you must already be legally permitted to work in the United Kingdom. CIEE will not offer visa assistance.

Vendor Operations Program Manager (Spanish Speaking) • 6 month contract, • Hybrid (2–3 days per week in London) This role sits at the intersection of operations, compliance, and vendor management. You will take ownership of operational programmes, ensuring processes are scalable, compliant, and delivering measurable performance improvements. The Role You will lead operational initiatives across vendor ecosystems, driving process optimisation, performance management, and regulatory adherence. This is not a passive coordination role — you will be expected to identify inefficiencies, implement change, and influence stakeholders across multiple functions. Key Responsibilities • Own and deliver operational programmes focused on efficiency, compliance, and scalability, • Manage vendor performance, ensuring adherence to SLAs, KPIs, and regulatory requirements, • Design and implement process improvements, including automation and workflow optimisation, • Analyse operational data to identify trends, gaps, and improvement opportunities, • Develop SOPs, process documentation, and training frameworks, • Partner with cross-functional stakeholders including compliance, policy, and regional teams, • Fluent Spanish (mandatory), • 5+ years’ experience in operations, vendor management, or program management, • Strong experience in process improvement and operational optimisation, • Proven ability to manage vendors and complex stakeholder environments, • Strong analytical capability with experience using data to drive decisions, • Experience working in regulated or policy-driven environments is highly advantageous, • Exposure to large-scale, global operations, • High-impact work tied directly to regulatory and market strategy Apply now with word document CV or email your CV to for immediate review.

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. Responsibilities/Duties: • Adjusting a portfolio of Professional Lines claims to include FI, D&O, E&O., • Set up, investigate and authorize claim payments within specified authority., • Review incoming claim correspondence on existing claims, formulate response and create workflows., • Prepare claims correspondence on questions of coverage and claim value within specified authority., • Instruct and manage experts (i.e. lawyers, counsel, experts) as required., • Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary., • Review and maintain caseload (i.e. reviewing incoming claim correspondence, formulating responses, maintaining an update to diary) in accordance with current internal claims procedures and comply with agreed key performance indicators., • Reserve in accordance with our claims’ philosophy., • Adhere to internal procedures (i.e. declinatures, large losses, complaints, fraud etc), • Draft/amend declinatures and refer into the head of PL and/or European Head of Claims for approval., • Manage and handle claims that fall outside any delegated authority., • Demonstrate ability to manage recoveries., • Carry out aged file/static claims reviews as required., • Proactively manage vendors, such as defence counsel and coverage counsel., • Demonstrate ability to influence good claims outcomes (re representing AW interests at market meetings, mediations, settlements, driving claims outcomes etc) where necessary., • Develop good relationships internally (senior management, underwriters, claims, finance etc)., • Work with underwriters to provide updates, evaluate exposures, and assist with development of policy wordings and other contractual documents where required., • Help build the claims proposition by developing good relationships externally for benefit of AW (e.g. vendors, brokers, clients etc) if necessary., • Display good management skills of direct reports., • Perform internal and on-site claim audits if required., • Prepare claim and statistical reports as required., • Assist with coordination of and carrying out of TPA audits when necessary., • Assist in management projects as required., • Prepare materials for line of business meetings., • Prepare claims materials for policy renewals where required., • Participate in annual claims presentation., • Have ability to step in and manage team in absence of VP (with supervision). Essential Requirements: • 10+ years of professional indemnity complex claims handling experience on both Company and Lloyd’s platforms., • Insurance related courses/experience are an advantage., • Excellent policy wordings knowledge., • Knowledge of London market essential., • Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients., • Excellent oral and written communication skills., • Excellent organizational skills and the ability to work on multiple tasks concurrently., • Excellent technical skills – coverage/defence/reserving/file management/KPI’s., • Excellent understanding of claims systems., • Strong business writing skills., • Ability to present well to senior management (Large Loss meetings etc)., • Some understanding of portfolio management and be able to interpret report on Claims MI and use EDW., • Good knowledge of the Microsoft Office Suite, Genius, TRAX, Open Box, ECF2., • A resilient self-starter who can immediately handle a diverse range of claims and responsibilities., • The ability to work well, remain calm under pressure and thrive in a team environment., • Appropriate behaviour in office and within team and must demonstrate positivity and proactivity. Working at Allied World Our team of over 1,600 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us: • Instant membership in the Allied World team — a global network of colleagues who will support your career journey, • A manager who will help you build your career through a structured coaching program, • Access to a full suite of learning and development tools and resources Global Presence We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, Labuan, London, Los Angeles, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate. To learn more, visit awac.com, or follow us on LinkedIn at linkedin.com/company/allied-world.

Job Title: Technical Analyst Reports to: Technical Operations Manager Role Overview: The successful candidate will oversee software installations, provide third-line support, and assist with operating systems and third-party tools. They will offer technical support, enhance technical systems, and build customer relationships, contributing to the Company's success. This role provides exposure to various technologies and helps develop professional IT skills. Key Objectives: • Maintain critical systems and applications., • Troubleshoot technical issues promptly., • Streamline processes and workflows., • Enhance efficiency and cut operational costs., • Install internally developed software, Microsoft SQL Server, and dependencies for new customers., • Manage software upgrades and migrations for existing installations., • Resolve 3rd line support issues with software and SQL Server, coordinating with 1st and 2nd line support., • Fix customer issues related to Citrix, domain, SQL Server, and VMs., • Maintain cloud-based customer services (user updates, passwords, licenses, scripts)., • Administer VM creation and infrastructure maintenance, monitor cloud environment, and manage backup/DR., • Streamline processes and improve workflows., • Handle network and firewall administration as needed., • Administer infrastructure, domain, Citrix, and SQL., • Train users on cloud environments., • Provide timely technical support to end-users., • Candidates with experiencing installing and supporting bespoke software packages and/or database backends will be at a distinct advantage., • A minimum of 2-3 years of technical support experience, preferably in customer-oriented roles., • Experience with Windows Server and Windows Desktop environments., • Proficiency in using and troubleshooting Microsoft Office applications., • Knowledge of Windows domains and Active Directory., • Basic understanding of networking principles and related technologies., • Excellent communication and interpersonal skills, • Ability to work as part of a team and on own initiative, • Displays effort and application in achieving results, with a high level of initiative and productivity, • Hybrid working: 2 days in the office and 3 days working at home, • Annual leave – 25 days plus all English Bank Holidays, • Additional Flexible Holiday Scheme:, • After 3 years, employees can buy up to 5 extra days per year through monthly salary sacrifice, starting from the beginning of each calendar year., • Employee Pension Contribution matched by employer up to 7%, • Income protection insurance, • Life assurance scheme, • Professional membership fees paid to one relevant body, • Interest-free loans for:, • Season Ticket Loans, • Bikes to work (Membership of the Bike2Work Scheme), • 50% off gym membership at local Pure Gym including some classes, • Company-matched charity donations up to £50 monthly, • Active social club with regular subsidised social events, • Eye tests and subsidised glasses for use at computer screens, • Flu jab voucher, • Enhanced Maternity Leave, • Enhanced Paternity Leave, • Casual dress code Full-time Pay: £32,000.00-£34,000.00 per year Ability to commute/relocate: Work Location: Hybrid remote in London Job Type: Full-time Pay: £32,000.00-£34,000.00 per year Benefits: • Casual dress, • Company events, • Company pension, • Cycle to work scheme, • Sick pay, • Work from home Ability to commute/relocate: • London EC1V 0DU: reliably commute or plan to relocate before starting work (required) Experience: • IT support: 2 years (required), • Supporting/Installing bespoke software packages: 2 years (preferred) Work authorisation: • United Kingdom (required) Work Location: Hybrid remote in London EC1V 0DU

Overview Blue Gem Holdings is the holding company of four individual divisions within the serviced office industry in prime locations in the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality. We’re not looking for industry insiders - we’re drawn to people who bring sharp, transferable skills and a fresh perspective. If you’ve got the foundations - a service-led attitude, agility, and the hunger to grow, we’ll equip you with the tools and training to thrive. Potential and mindset matter more than where you’ve come from. We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving. From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off, we've built a culture that backs ambition and celebrates the fun along the way. Blue Gem Four Divisions: One Avenue Group | Flexioffices | Iconomy | Identity Company Values: Positive Attitude | Problem Solving | Above and Beyond The Role (Contract Term: Temp-to-Perm, Full Time Monday – Friday, office-based) This is a hands-on leadership role where your ability to coach, guide, and grow others is front and Centre. You’ll elevate your team, helping each one build skills, hit goals, and level up. If you’re passionate about bringing out the best in people and making operational excellence, this one’s for you. Key Responsibilities (Please note that responsibilities may vary depending on site placement and may include, but are not limited to, the following): • Lead on-site operations, ensuring smooth day-to-day running and consistently high standards., • Manage and develop a high-performing team, including rotas, absence, 1:1s, and recruitment., • Deliver exceptional client service, handling accounts, resolving queries, and maintaining contract compliance., • Oversee financial administration, including expenses and pre-billing checks, ensuring accuracy., • Act as Centre Manager when required, making confident decisions and leading by example., • Maintain health and safety compliance, proactively identifying and resolving risks., • Troubleshoot IT issues and escalate efficiently to minimise disruption., • Manage client-facing situations, office tours, and emergencies with confidence and professionalism. Candidate Profile A highly adaptable and driven professional who thrives in fast-paced, high-performance environments. Demonstrates strong problem-solving ability and sound judgement, with the confidence to make decisions quickly and effectively. Exceptionally organised and detail-oriented, with a composed and polished approach, ensuring seamless operations and consistently high standards. Brings a proactive, solutions-led mindset, combined with a natural ability to lead by example motivating others, upholding accountability, and contributing to a high-performing team culture. We would love to meet you if you: • Lead with a positive attitude, proactive, hands-on approach, acting as a brand ambassador to inspire, motivate, and drive a high-performing, accountable team culture., • Bring strong operational and team management experience, combined with exceptional organisation and attention to detail., • Deliver exceptional client care through clear, confident communication, building loyalty and strengthening reputation and always going above and beyond., • Remain calm, adaptable, and solutions-focused, with the confidence to take initiative and manage client-facing situations and events., • Build trust and create a warm, elevated environment, supported by strong emotional intelligence., • Demonstrate problem solving, self-awareness and a commitment to continuous development, adapting your leadership style to support team growth., • Confident in mediating situations, bringing calm, balanced, and solutions-led outcomes. What we offer the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace. You will be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuel's purpose. • Competitive Salary plus an annual discretionary bonus., • Including Bank Holidays 33 days of annual leave., • Professional Growth and Support: Through fully funded training programs and personal mentoring., • Opportunities to access our gyms and Employee Assistance Program., • Wider company social events, partner-led networking, and team bonding., • Enhanced Pension Package. Finding the right fit We believe in a true partnership, where mutual investment drives shared success, and what you bring is reflected in what you receive. We value attitude as highly as experience, with a refined presence, strong emotional intelligence, and a service-first mindset being essential. We are committed to excellence and expect every individual to contribute not only through their work, but through how they present themselves and engage with others.

We are proud to work onsite with The Specialist Group. This dynamic family led interior fit-out business, offers an excellent working environment and incredible opportunities of exposure and development. We are looking to speak with experienced Design Managers or even Senior Designers looking to take that next step up to Design Manager level. Specialist Group team members enjoy: • Staff pension scheme and employer contributions., • Health Cash Plan., • Life Insurance., • Staff training & development programmes., • Long terms career prospects within a growing and financially stable family business., • Excellent workplace culture and team approach enhanced by team building activities and staff away days. Some of the key duties include: • Manage and lead design of projects in line with agreed program, • Produce Drawing Release Schedule in sequence with program, • Agree design milestones required to meet client’s program with Project Director reporting back if and when milestones are at risk of not been met and the subsequent effects., • Ensure all drawings and completed on time and to required standard, • Review and check all drawings for each project If this sounds interesting, and you're from the interior fit-out world or similar, please get in touch or apply today!

Big Picture has provided technical sales and training teams to the IT and electronics industry worldwide since 1996. Clients have included Dell, Intel, Microsoft, Canon, Amazon, and Lenovo, working across all segments and verticals. Big Picture's award-winning teams work with direct sales, channel partners, and customers to drive adoption of new technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales and Business Development Managers throughout the UK. Successful candidates will have experience within the compute sales channel, compute direct sales and have successfully managed teams. Responsibilities • Understand the clients' objectives on sales and training outcomes for the team to deliver to direct sales, channel partners and customers., • Strategise methodologies and processes to deliver on these outcomes. This will involve planning both team activities and measurement criteria to ensure the team overachieves on expectations., • Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/ service gaps., • Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients., • Identify any instances of underperformance or knowledge/ skills gaps and build a program to support the teams in removing any barriers to success., • Improve the ongoing service delivery by collating feedback from all internal and external stakeholders and recommending changes to align with more successful outcomes., • Support the extended team by delivering product presentations and keynotes during roadshows. Skills • Proven track record of driving teams to achieve sales targets and operational excellence, • 5+ years in-depth knowledge of the IT sales market, both in direct and indirect channels, • Excellent reporting and analysis acumen, • Pro-active management experience - leading from the front, • Innovative team building and motivational skills, • Creativity in overcoming obstacles and driving change

Working for our client American Express. Location: London, Victoria, 3 days/week, 2 days WFH. Years of Exp: 6-9 years. Technical Software Project Manager - Digital Banking, Financial Planning and Insurance The Digital Banking team is seeking a Project Manager II / Technical Project Manager. We are building a banking and payments platform that enables teams to create products at scale that power digital channels to deliver compelling experiences in a dramatically faster fashion. As a Software Project Manager/Technical Project Manager, the identified candidate would leverage their technical knowledge to drive program delivery from beginning to end, across technical, regulatory, and business requirements. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking program risks, dependencies, and impediments to project delivery. This position works closely with product owners, architects, engineers and quality assurance across multiple teams and products, acting as a single point of contact for the team. We look primarily for people who are passionate about solving business problems through innovation and engineering best practices. You will be required to apply your depth of knowledge and expertise to all aspects of program and project management and partner continuously with our many stakeholders daily, to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions. Key Responsibilities: • Lead the engineering team in achieving PI deliverables/objectives while improving the team’s long-term performance by encouraging continuous improvement in ways of working., • Facilitate Agile events that help engineering deliver value incrementally and iteratively., • Drive the engineering team's deliverables throughout the Program Increment (PI) through coaching and facilitating team level events., • Enhance technology solutioning conversations while documenting progress and deliverables., • Provide positive impact to the delivery lifecycle process: removing obstacles to delivery, coordination of development activities across multiple scrum teams, and implementing standard processes for Agile methodologies., • Facilitate the creation of implementation roadmaps with support from product and engineering leadership., • Coach Product Owners through backlog refinement, backlog readiness, definition of ready/done, writing user stories, and cultivating continuous delivery of business value to end users., • Proactively identify and maintain transparency into impediments, risks, and dependencies., • Influencing without authority through effective change and leadership management., • Respectfully and purposefully challenge the status quo., • Facilitate conversations / solutioning between cross platform teams where there may be dependencies or linkages., • Championing constant learning to drive improvements and standardization., • Inspiring collaboration and quality practices between system architects, Agile teams, and product teams., • Troubleshoot issues and surface up impediments with delivery. Qualifications: • Preferably a BS or MS degree in Computer Science, Computer Engineering, or other technical discipline., • Additional certifications are preferred- PMI-ACP, PMP, CSM, SSM etc., • 6+ years of Software Project Management experience., • Previous software engineering experience is a plus., • Ability to drive projects end-to-end, work with a diverse set of teams., • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams., • Ability to deliver sophisticated software iteratively and with quality to get industry leading solutions to market efficiently and effectively., • Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices., • Excellent oral and written skills needed to efficiently communicate across product, technology, and business partners., • Experience using Jira delivery management platform is required.

Our client, a newly created MBB-backed and led consulting firm, are looking for a Senior Manager, and Consultants to join them to deliver their strong pipeline of government-focused project work. You will have spent time in a top-tier consulting firm and had exposure to strategy and transformation projects within the government prior. Responsibilities • Support strategy development, program planning and design across complex defence initiatives, • Coordinate workstreams, ensuring alignment, progress monitoring and effective communication, • Depending on level, lead work packages, manage junior team members or oversee multiple workstreams Requirements • MBB background / top-tier Strategy House, • Strong experience in strategy, program design, transformation or program coordination, • Ability to work credibly with executive‑level stakeholders in fast‑paced environments, • Excellent analytical, problem‑solving and communication skills, • Active SC Clearance is desireable

Join Our Team as an Assistant Engineering Manager!\n\n Location: New Malden, Broad Oak (We offer a range of hybrid and flexible working arrangements – please discuss options with your recruiter!) \n Salary: Circa £50,000 (dependent on skills and experience) \n\nWhat You’ll Be Doing:\n As an Assistant Engineering Manager, you will play a pivotal role in our engineering projects. Your responsibilities will include: \n\n • \nSupporting the Technical Authority and Engineering Manager in managing Project Engineering activities, ensuring smooth project delivery.\n, • \nManaging the planning of Engineering tasks, both within the Project and at the Product level.\n, • \nIdentifying, assessing, and managing risks to ensure project success.\n, • \nFacilitating interactions with the Project Technical Council and a complex stakeholder network.\n, • \nExperience in systems or software engineering delivery with a strong grasp of Engineering governance processes.\n, • The ability to manage complex technical issues and make informed engineering judgments with support from subject matter experts.\n, • Good problem-solving skills for routine or moderately complex situations.\n, • \nCompetitive Benefits: Enjoy a competitive pension scheme, employee share plans, and a wide range of flexible health, wellbeing, and lifestyle benefits, including a green car scheme, private health plans, and shopping discounts.\n, • \nGrowth Opportunities: Be part of Project Hopper, a technology refresh program for the Shared Infrastructure and Combat Management System products, where you’ll engage with the MoD, key suppliers, and internal stakeholders.\n #LI-NS1 \n #LI-Hybrid

Program Manager- Crisis Management & Scenario Testing We are currently recruiting for a Director – Crisis Management & Scenario Testing to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- London based Responsibilities • Lead the global crisis management strategy, governance, escalation processes and response framework, • Design and deliver the global scenario testing programme (tabletops, drills, supplier exercises), • Facilitate real‑time response to major disruption events, chairing crisis calls and coordinating cross‑functional teams, • Oversee client and regulatory communications during incidents, • Maintain crisis playbooks, decision logs, and audit‑ready documentation, • Partner with Technology, Risk, Operations and senior leaders to strengthen organisational readiness, • Deliver training, awareness and ongoing improvements to crisis response capability, • 10+ years leading enterprise-wide crisis management in a global organisation, • Proven experience managing major incidents across multiple regions and time zones, • Strong understanding of operational resilience regulations (FCA, DORA, NIST, etc.), • Experience designing and running crisis scenarios and testing programmes, • Excellent communication skills, able to brief executives, boards and regulators, • Financial services background required; insurance experience preferred, • Certifications such as CBCP, MBCI or DRI are an advantage

🚀 IT Transformation – Programme Manager | Contract 📍 London (2 days/week on-site) 📅 3-Month Contract | Likely Extension 💼 Inside IR35 💰 £600/day An exciting contract opportunity has arisen for an experienced Programme Manager to take ownership of a complex, multi-workstream IT transformation across document management, CRM, time & expense, and enterprise data. 🔹 About the Role This is a hands-on leadership position responsible for driving an 18-month technology transformation from planning through to delivery. You'll serve as the central coordination point across workstreams, vendors, and business stakeholders — while maintaining close alignment with a parallel AI initiative (Genesis) to ensure joined-up architecture and delivery. 🔹 What You'll Be Doing • Owning programme governance, planning, and risk across all workstreams, • Managing RAID logs, dependency tracking, and benefits realisation, • Delivering clear, concise updates to executives and steering committees, • Providing oversight on solution design to ensure scalability and alignment with enterprise standards, • Coordinating across business, technical, and third-party supplier teams, • Handling legacy decommissioning, data migration planning, and transition models, • Ensuring teams are change-ready through process redesign, training, and adoption support, • Keeping delivery on track against the business case and adjusting course where needed 🔹 About You • A seasoned Programme Manager with a strong history of delivering complex IT transformation, • Solid grounding in enterprise architecture, integration design, and data strategy, • Experienced managing SaaS platform rollouts (CRM, DMS, finance/time tools) and system migrations, • Adept at navigating multi-vendor programmes and managing competing priorities, • Familiar with environments where AI or analytics programmes run alongside core IT delivery, • A confident, structured leader who can bring clarity and momentum in fast-moving situations

Senior Compliance Monitoring and Testing Officer: Our Client, a Leading Quant Hedge Fund, are looking for an experience Compliance Monitoring and Testing professional to join their team, and lead on the build up and build out of their Monitoring Program on a GLOBAL scale. Key Responsibilities: • Lead the Compliance Monitoring Programme (CMP) and support the development of a global testing function, • Act as a key point of contact for compliance testing activities across jurisdictions, • Deliver thematic reviews and targeted testing, ensuring timely remediation of identified gaps, • Partner with Investment teams to understand new processes and asset classes, and enhance the CMP accordingly Key Requirements: • 8+ years’ experience in compliance monitoring and testing within a hedge fund or asset manager., • Strong knowledge of investment compliance requirements and global regulatory frameworks (e.g. MiFID, AIFM), • Proven experience executing and enhancing compliance monitoring programmes and control frameworks This is a permanent role based in London, and will be fully on-site.

Job Title: Executive Assistant / Senior Administrative Assistant Location: London (Hybrid) Contract: 18 months (strong likelihood of permanent) Hours: 37 hours per week (7 hours per day) Role Overview We are currently seeking experienced Executive Assistants and Senior Administrative Assistants to support a global clinical and research environment within the pharmaceutical/biotechnology sector. These roles play a key part in ensuring smooth coordination of senior stakeholders, operational activities, and administrative processes across cross-functional teams. Key Responsibilities • Coordinate and manage logistics for GCT meetings, including scheduling, attendance tracking, and minute preparation., • Administer GCT Meeting Manager (set up meetings, maintain study/program details, manage team access)., • Support HCP contracting processes, including payment follow-ups using systems such as Qlik Sense., • Manage onboarding activities for new hires (equipment setup, introductions, scheduling, and logistics)., • Coordinate team engagement activities such as events, team meetings, and internal initiatives, • Manage complex calendars and travel arrangements for senior stakeholders (CDHs, GPCHs, CD(M)Ds)., • Track travel costs and complete expense reports via CONCUR., • Support IT requests, order equipment and supplies, and resolve general administrative queries, • Assist in organising advisory boards, steering committees, and global meetings (including working with KOLs and PIs)., • Create and manage purchase orders (POs) and support congress registrations., • Provide administrative support for C-ISRC activities, including task coordination, follow-ups, and stakeholder communication., • Handle ad hoc administrative tasks as required. Role Requirements Executive Assistant: • Minimum 5 years’ experience in an Executive Assistant role, • Background in Pharmaceuticals, Biotechnology, or CRO environments (essential), • Strong stakeholder management experience alongside administrative expertise Senior Administrative Assistant: • Minimum 5 years’ experience in administrative roles, • Experience within Pharmaceuticals or Biotechnology (essential), • Strong focus on administrative coordination with less stakeholder management Skills & Competencies • Excellent organisational and multitasking abilities, • Strong communication and interpersonal skills, • High attention to detail and accuracy, • Ability to work in a fast-paced, global environment, • Proficiency in Microsoft Office and administrative systems, • Strong problem-solving skills and proactive approach Why Apply? • Opportunity to work within a leading global pharmaceutical environment, • Long-term contract with strong potential for permanent placement, • Exposure to high-level stakeholders and global clinical operations, • Flexible hybrid working model If you have strong administrative experience within life sciences and are looking for your next opportunity, we would love to hear from you.

Trainee/Associate Recruiter - JUNE 2026 START! If you’re looking to begin a career in Recruitment or take the next step with existing experience, we’d love to hear from you! 💜 Who are Meet Life Sciences? 🧬 We are a Global Talent Solutions provider, specialising in Life Sciences. Founded in London, with offices now in New York City, San Francisco, San Diego, and Raleigh. We partner with leading organisations across the Medical Device, Pharmaceutical, Biotech, and Contract Research Organisations to deliver customised talent strategies. We are looking for motivated, sales-focused individuals who thrive in a fast-paced, high-performance environment and are eager to build a long-term career. Our award-winning training program will equip you from day one, setting the stage for you to grow your expertise in the ever-evolving life science market. As you progress, we offer additional training designed for senior-level roles, as well as management development programs for those interested. Our uncapped commission structure provides you with the opportunity to achieve your financial goals—without any thresholds or limits! Good humans, unapologetically driven, purpose-led, community chemistry, specialised brilliance ✨ Day-to-Day Responsibilities: • Manage your own 360 desk, focusing on candidate delivery and new business development, • Source candidates through cold calling, LinkedIn Recruiter, job advertisements, and referrals, • Conduct market research to identify potential clients for business development, • Develop expertise in the Life Sciences sector and become proficient in sourcing high-quality, relevant candidates for open roles, • Provide an excellent candidate experience throughout the recruitment process, from initial contact to offer acceptance, • Collaborate with hiring managers to understand and meet their staffing needs, • Represent Meet and our global clients to attract and retain top talent in the industry, • Complete administrative tasks to keep your pipeline and system up to date, • Perform tasks as assigned by management What we can offer you! 🏅 • Ambitious, Uncapped Commission Structure (no limit on your earnings), £35,000-45,000 in year 1, £50,000-70,000 year 2!, • Meet DNA Programme - award-winning training, • Fantastic Global Career Progression Opportunities - get to a manager level within 2.5 years of being with us, • Employee Assistance Programme - wellbeing app on your phone to help you as and when you need it, • Buzzy, open and team-orientated working environment, • Clear targets and objectives, • Monthly competitions, top biller awards, champagne awards, • Companywide pension scheme, • Personal days off, • Birthday off, • Subsidised gym membership, • Monthly achiever 5* lunch clubs, • Super Lunch Clubs Qualifications: • Outbound sales experience (highly preferred), • Bachelor’s degree (preferred) Apply now or reach out directly to 📩

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Biersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for the Chantecaille counter in John Lewis - Oxford Street. The successful candidate will be managing a full-time Beauty Consultant. The Counter Manager is responsible for ensuring the counter and staff meets & exceeds goals set by the company. Through coaching and developing the team, s/he will ensure that each employee meets and exceeds KPI targets. The counter manager is accountable for the smooth running of the store and ensuring each team member is aware of and understands sales, service and KPI expectations & goals. S/he will provide training & development through effective coaching to ensure these goals are met. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Regional Sales Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Regional Sales Manager, • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your Regional Sales Manager, • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Regional Sales Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with the Regional Sales Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with the Regional Sales Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Regional Sales Manager /Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Regional Sales Manager agreeing on action to ensure there is adequate stock to achieve sales targets., • Update sell thru. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area. Clean as you go., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Regional Sales Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Regional Sales Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Regional Sales Manager including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Regional Sales Manager, • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Regional Sales Manager. IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

Job Details Job Location: London, UK – ideally able to work in-office 1x per week Job Terms: Fixed Term Contract, 30 hours per week Work Authorization: This role does not support work visa sponsorship now or in the future. About the team Our Associate Measurement Lead (AML) team are experts in understanding how to help advertisers succeed on Reddit’s media platform. They support our partners at Reddit by optimizing media campaigns, identifying target audiences, and measuring the impact of marketing efforts on Reddit. A Manager (or Program Lead) on this team is responsible for leading a reduced study volume while managing ~5 AMLs (or project analysts) on the team. About the role The AML Program Lead is responsible for servicing the Reddit account through the development of high-quality work, leading the onboarding and training of all team members, and managing up to 5 AMLs to ensure they meet their own goals. In this role, they will build skills and expertise as a research partner to our clients as well as mentorship skills to more junior team members. This person will also have opportunities to support strategic conversations among internal and external leadership teams. This person will have strong communication and organization skills, previous mentorship experience, close attention to detail, and proactively seeks to identify and implement process changes to constantly work smarter and more efficient. Primary Responsibilities: • Execute brand lift studies from start to finish on the Reddit platform by leading kick-off calls, setting up new studies, designing surveys, analyzing data, writing final reports, and presenting results to internal and external teams., • Oversee up to 5 AMLs and ensure team members meet their AML Program goals by maintaining accurate data tracking, performing quality checks to ensure accuracy across project work, cross project work, regularly providing feedback from team members and stakeholders to identify areas for growth, and taking action to enhance program efficiency., • Create onboarding plans and supporting materials to fully onboard new hires, such as trainings on study methodology to guiding team members on how to effectively present Brand Lift results to clients with actionable recommendations that are tied to research objectives., • Develop expertise in key advertiser verticals and pilot new research solutions for our main client as needed., • Lead weekly internal meetings to cascade account updates, share learnings, and highlight new product/process changes that impact day-to-day work., • Exhibit critical thinking to drive process improvements and address issues proactively alongside Kantar/Reddit leadership teams to constantly improve our client relationship., • Closely partner with the AML Program Manager and North America Program Leads to identify knowledge gaps across team members, align on program needs, help escalate cross-functional feedback, and support the growth of our program YOY., • Foster a positive work environment by recognizing team achievements, encouraging open communication, and promoting engagement. Essential Knowledge & Experience • 2+ years advertising research / measurement experience with knowledge of experimentation and brand lift methodologies, • 1+ years of people management or at least 6 months of experience in the AML program, • 1+ years of client facing experience and a track record of success in client interactions, preferably in digital ad research, digital ad tech, at a research supplier, a media owner, brand, or agency partner., • Exceptional written and oral communication skills – you’re articulate and engaging, a data-driven storyteller that’s passionate about measurement to inspire and drive action using logical reasoning., • Strong detail-orientation, process and time management skills, and capable of prioritizing and delivering against multiple/competing deadlines and collaborate cross-functionally; prior project management experience preferred., • Natural curiosity, can-do attitude, and a track record of taking initiative to drive lasting change., • Ability to handle tricky conversations with clients in a productive way that demonstrates your commitment to being a long-term partner and ability to navigate delicate situations, such as sharing constructive feedback., • Undergraduate degree with coursework in marketing, business administration, economics, statistics, math, social sciences, or a related field., • Proficient computer skills in Microsoft office and Google Suite tools. Experience with Salesforce preferred and an ability to master other business tools as needed (e.g., data management / cross tab and other proprietary tools).

Operations Manager / Operational Assistant About us Imagine The Future Consulting (ITF) specialises in Commissioning, Planning and Execution services for Hyperscale Data Centers and other mission-critical facilities. ITF is a fast growing, dynamic and developing Engineering Consultancy where we offer an end-to-end approach, ranging from developing new strategies at a program level with the client to establishing correct testing procedures with vendors. We are an individual group of hand-picked engineers who also act as project managers, focusing on collaboration and leveraging new technology to optimise project delivery. The last 7 years have seen exponential growth and we are now looking at building on the experiences and success we have had. We still consider ourselves as a start-up and have a start-up philosophy currently. We currently operate in at least 5 countries across EMEA. Overview This role promises a dynamic work environment where excellence is both recognized and rewarded. As the successful candidate, you will enjoy a supportive team culture that fosters professional growth. The firm is committed to investing in its employees, offering continuous learning opportunities and a clear career path. The Operations Manager will provide high-level support to the Director and Business across all areas. This is a dynamic and fast-paced position requiring excellent organisational skills, discretion, the ability to act quickly when taking direction and the ability to manage multiple priorities whilst maintaining sight of upcoming scheduled activities. The Operations Manager will act as a trusted key support person for the Director, whereby they will liaise with other senior management, internal staff, and external partners, ensuring the smooth running of daily operations to enable the Director to focus on strategic business priorities. This role is suited to someone who is highly organised, proactive, process driven and comfortable operating in an extremely fast-paced environment. This role would suit a senior executive assistant who would like to progress their career further. Core Responsibilities (further details will be shared upon application) Executive & Operational Support: • Handle confidential information with the utmost discretion., • Liaise with European partners for setup and jurisdiction matters., • Review of the Director’s diary, schedule, travel, monitoring of inbox whilst travelling., • Liaise with the Director regarding priorities (daily where required), ensuring effective follow-up on actions., • Draft correspondence, contracts, reports and updates as required., • Manage incoming and outgoing emails and calls, ensuring timely responses., • Prepare meeting materials where required, take accurate notes, and ensure matters arising are actioned by the appropriate stakeholders., • Provide project support to our engineers as directed by the Director, • Liaise and assist with the Accounts department - ensure cashflow forecast is up to date on a monthly basis, • Maintain monthly bill schedule, • Run a virtual office environment, anticipate scheduling pressures, conflicts, and dependencies, and resolve issues proactively. Team Coordination: • Support the Senior Management Team with task follow-ups and progress tracking., • Act as chief of staff., • Assist in planning and delivering company events and business functions., • Ensure effective communication to the wider team, providing a consistent and professional point of contact., • Assist with setting up and facilitating European compliance requirements., • Co-ordinate travel arrangements for a wider team as required. Other Business Support activities: • Draft and schedule social media content, website updates and LinkedIn posts on behalf of the Director., • Review company procedures and revise / implement as required., • Proof and check communications, documents before publication., • Produce business portfolio documents., • Escalate and flag any risks or issues to the director promptly so not to impact business activities or deliverables., • Checking of business correspondence and filing What we are looking for Skills Required: • Strong communication and interpersonal skills; professional and approachable as the Director’s first point of contact., • Excellent time management and organisational skills with the ability to prioritise competing demands., • Advanced IT skills advantageous,Minimum must be fully proficient using spreadsheets and ideally including Google workspace (however training will be provided), • High attention to detail throughout, maintenance of deadlines. Personal Characteristics: • Proactive “can-do” attitude with strong initiative., • Highly trustworthy and dependable, with the ability to work with discretion., • Not to be phased by conflict and the ability to continue to work through deadlines accordingly., • Flexible and adaptable to changing business needs., • Self-motivated, reliable, and able to work independently with minimal supervision., • Willingness to learn and grow within the role., • Take accountability for their work. Requirements, Experience and Qualifications • The ideal candidate has a minimum of 10 years in a similar position or role. 3+ years in a job specific role where an operational background was required. This does not have to be industry specific - Financial, property or other sectors are considered., • Be able to use video conferencing on a regular basis to communicate with the director and other team members / clients., • Fully Hybrid role - likely 50:50 split. Flexibility to be discussed and reviewed on a regular basis depending upon business requirements. Travel to the East London office location., • Business travel within Europe completely optional if desired, • Flexibility in working hours (out of hours etc) - on occasion depending on deadlines, • Use of laptop and general IT skills, • Use of Google workspace, Microsoft Excel & Word Benefits • Salary fully negotiable depending upon experience., • Pension contributions of basic gross salary, • 28 days annual leave each calendar year (includes Christmas, Bank Holidays etc), • Training on key software provided, • Development opportunities to grow within the company, • Regular employee socials, • All expenses paid for

Cluster Manager in South London £45k plus £10k bonuses structure Industry Leading Fitness Operator We are recruiting for a this fitness job in South London for the nation's largest chain, who have gyms all over the UK. They provide great pathways to develop your fitness career, firstly through giving opportunities and then with a great learning and development program. There is genuinely a huge amount of fitness industry leading talent to work for and alongside. This is truly a great health and fitness opportunity. This is a very hands-on management role within the fitness industry and encompasses many areas that can be covered in more detail when you connect with one of our fitness recruitment team. However, the key responsibilities are: • People Management – Manage, inspire and lead an Assistant Manager and a team of Personal Trainers., • Brand & Operations Management – the fitness brand is brilliant and alongside your fitness team, it is your job to make sure your club not only attains the required standards and processes but comes ALIVE for its members., • Product – Yep, you know that big room you are managing, you must believe in it, want to be in it, want to be talking to the people in it. This fitness job requires people with great knowledge of the industry and genuine passion for fitness., • A background in management within the fitness industry. We are typically looking for someone who has been a Multi site General Manager in fitness, Club Manager, Fitness Manager, Deputy/Assistant Manager or Sales Manager within the fitness industry., • If you are from outside the industry this role is still possible but you must completely excel in the areas above and have transferrable examples. You will also ideally be Personal Trainer qualified to level 3, however level 2 is acceptable. Your recruiter for this role is Cam Bridger, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs like these. Cam is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please ‘apply now’. We are here to support recruitment in the fitness industry and have produced videos on CV writing, interview preparation, guides to fitness jobs and many more that can be seen on our blogs or on our YouTube channel, click on a couple of examples below to check them out. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process. Videos CV Writing - Interview Preparation - Find many more at - Blogs Interview Prep - Why Work in Fitness -

The next wave of enterprise software won’t be dashboards or copilots. It will be Digital Workers, autonomous AI systems capable of executing complex workflows end-to-end. At causaLens, we are building the platform that enables enterprises to deploy these Digital Workers safely and at scale. Our Digital Worker Factory allows organizations to design, deploy, and manage AI agents that automate decision-making, analytics, and operational workflows across the enterprise. These systems are already being used by global companies including Johnson & Johnson, Syneos Health and Cisco to transform how work gets done. We are particularly focused on pharmaceutical and life sciences organizations, where AI is rapidly becoming the operating system for commercial analytics, forecasting, regulatory workflows, and medical intelligence. Backed by $50M+ in funding from Molten Ventures, Dorilton Capital, and IQ Capital, and supported by visionary investors including the CEO of Revolut, causaLens is scaling rapidly. Our team includes leading AI researchers, engineers, and scientists, almost 20% with PhDs. Here are 2 articles that define our culture: The Role We are hiring a Lead AI Engineer to help design and deploy enterprise-grade AI systems and Digital Workers. This role sits at the intersection of AI architecture, enterprise systems, and real-world problem solving. You will work directly with global organizations especially in pharma and life sciences to transform complex business workflows into reliable agentic systems running in production. This is a hands-on technical leadership role where you will: • design solution architectures, • break complex problems into deliverable systems, • guide engineering teams through implementation Requirements You will work at the intersection of cutting-edge AI and real enterprise decision-making, building systems that transform how large organisations operate. • Examples of systems we build include:, • AI Digital Workers that automate complex analytics workflows, • Agentic AI systems that orchestrate multi-step enterprise processes, • Decision intelligence platforms used by pharma companies for forecasting and commercial strategy, • Enterprise AI architectures integrating LLMs, knowledge systems, and structured data, • AI-driven automation of operational workflows across global organisations, • To deliver these systems, you will:, • Work directly with enterprise clients to understand complex operational and analytical workflows, • Translate ambiguous business challenges into clear technical designs, • Design scalable AI architectures and agentic systems combining LLMs, multi-agent systems, and knowledge retrieval, • Break projects into clear engineering tasks and delivery plans, • Guide engineers through implementation and technical decisions, • Lead the end-to-end delivery of AI solutions from architecture through deployment, • Collaborate with product and research teams to evolve the Digital Worker platform You will help build the next category of enterprise software. Instead of building dashboards or models, you’ll build AI systems that do the work itself. At causaLens you will: • Work on mission-critical AI systems used by global companies, • Help build the Digital Workforce of the future, • Partner with leading pharma and life sciences organizations, • Collaborate with an exceptionally strong, PhD-heavy team, • Operate in a fast-moving startup environment We expect team members to work from the office at least three days per week. Benefits We care about our people’s lives, both inside and outside of causaLens. Beyond the core benefits like competitive remuneration and a great work-life balance, we offer the following: • 25 days of paid holiday, plus bank holidays, • carry over/sell holiday options (up to 5 days), • Share options, • Pension scheme, • Core life cover for all employees, equivalent to 4x your annual basic salary, • Happy hours and team outings, • Referral bonus program, • Cycle to work scheme, • Friendly tech purchases, • Benefits to choose from, including Health/Dental Insurance, • Special Discounts, • Learning and development budget, • Work abroad days, • Office snacks and drinks Logistics • Screening conversation with the hiring manager, • Day 0 — a 3-hour online technical challenge, • In person presentation and interviews with the team Have questions? We encourage open dialogue, reach out anytime. If you require accommodations during the application process or in your role at causaLens, please contact us at

Exciting opportunity with our client to help build global infrastructure and teams from the ground up. What makes this especially compelling is that you’re not just stepping into a role—you’re helping shape how the business operates moving forward, with real visibility and impact. It’s a chance to be part of a well-known global brand at a pivotal moment of transformation and growth. Risk & Insurance Category Manager Location: United Kingdom- London- Hybrid Role Overview • Owns the end-to-end Risk & Insurance procurement category, including strategy development, sourcing, contracting, and ongoing carrier/broker management across key insurance spend areas (e.g., property, casualty, auto, cyber, D&O, E&O, general liability, workers’ compensation, specialty lines, umbrella)., • Acts as the primary commercial partner to Risk Management, Finance, Legal, and business stakeholders, translating risk and coverage requirements into effective category / sourcing strategies and contract structures., • Leads commercial negotiations with insurers and brokers to deliver optimal total cost of risk, cost savings and avoidance, robust coverage, and risk mitigation while ensuring that service-level outcomes align with business priorities., • Plays a critical role in standing up and maturing the indirect procurement function, with specific focus on insurance program design, provider selection, and contract execution in a separation / stand‑up environment., • Ensures all insurance-related providers, their selection, and contracts comply with regulatory requirements, the company’s code of conduct, and internal procurement and risk policies., • Participates as an invited member of the senior risk/finance leadership forums, acting as the bridge between business leadership and procurement, while providing commercial input and ensuring strategic alignment of insurance programs with enterprise risk appetite. Key Responsibilities • Develop and maintain a multi-year risk & insurance category strategy, including detailed spend and loss analyses by line of coverage, demand and exposure assessments, sourcing roadmaps, and policy renewal calendars., • Ensure category strategies support the organization’s objectives for resilience, safety, sustainability, and operational continuity., • Lead scoping, RFPs, market exercises, and negotiation of insurance policies and broker agreements, including commercial terms, coverage limits and sub-limits, deductibles/retentions, SLAs, pricing models, and risk provisions., • Partner closely with Risk Management, Finance, Treasury, Legal, and business units to understand risk exposures and coverage needs, align on priorities, and ensure contracts support operational, strategic, and legal requirements., • Establish and manage ongoing performance and governance for insurers and brokers, including scorecards, QBRs, issue and claim escalation, service quality, and value realization tracking across the insurance portfolio., • Support transition and stand‑up activities as part of the separation (e.g., Day 1 readiness, stand‑up of new master policies/programs, novation or migration from legacy contracts), ensuring continuity of critical insurance coverage., • Drive standardization and optimization of insurance procurement processes, documentation, and controls as part of building a scalable indirect procurement model., • Monitor insurance market trends, regulatory changes, and emerging risks; provide insights into the budget process, sourcing strategies, renewal plans, and risk financing recommendations., • Collaborate with internal risk owners to identify opportunities for loss prevention and risk engineering that can improve terms and reduce total cost of risk., • Act as an agent of change by respectfully challenging the status quo to ensure optimum outcomes are achieved between Risk Management, Finance, and Procurement. Experience & Qualifications • 8–10+ years of experience in procurement, category management, strategic sourcing, or risk/insurance management, with direct experience managing insurance and/or risk financing categories (carrier or broker side experience a plus)., • Proven track record of leading complex commercial negotiations with insurers and brokers and managing strategic vendor relationships in a matrixed, global environment., • Strong understanding of insurance products, program structures, and market models (e.g., primary/excess towers, captives, global programs, brokerage models, TPA arrangements)., • Experience supporting organizational change, separations/carve‑outs, or procurement function stand‑ups is strongly preferred., • Bachelor’s degree required; advanced degree and/or professional designations (e.g., CPCU, ARM, or procurement certifications such as CPSM) are a plus., • Strong analytical and financial skills, including comfort with exposure and loss data, scenario modeling, and total cost of risk analyses., • Excellent stakeholder management, communication, and influencing skills, with an ability to work effectively across risk, finance, legal, and business teams. What Makes This Opportunity Unique • Shape and build a new indirect procurement organization from the ground up, including stand‑up of critical insurance contracts and development of the overarching insurance sourcing and risk financing strategy for the new company., • Play a visible, strategic role with senior leadership at a pivotal moment for the business, ensuring that insurance programs enable growth while protecting the company’s balance sheet.

ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity. Are you a commercially driven sales professional with a passion for winning through structured tenders and frameworks? We are looking for a Tender & Framework Sales Manager to play a pivotal role in driving growth across our South Service division. This is a high-impact position focused on identifying, managing, and winning lift maintenance and servicing contracts through formal procurement routes across both public and private sectors. Reporting to the Sales Director, you’ll lead the full tender life cycle — from opportunity identification through to contract award and mobilisation. The Role • Identify and qualify lift maintenance opportunities across public and private sector clients, • Monitor tender portals, procurement pipelines, and framework opportunities, • Lead end-to-end tender submissions (PQQs, ITTs, frameworks), • Manage framework applications, renewals, and compliance requirements, • Coordinate internal teams (operations, engineering, finance, H&S) to deliver high-quality, compliant submissions, • Support pricing strategies and commercial positioning, • Engage proactively with estates, asset management, M&E and procurement stakeholders, • Build a strong pipeline of upcoming contract renewals, • Support post-tender clarifications, interviews, and mobilisation Benefits • Competitive salary, • 25 days holiday (rising to 30 days with service) + 8 days Bank Hols, • Pension (Company contributions rising with service), • Life Assurance, • Medical Cash Back Plan, • Enhanced Family Friendly Leave, • GP24/7, • Employee Assistance Program, • Eyecare vouchers, • Long Service Awards, • Recruitment referral fee, • Training and Development opportunities Requirements Essential: • Proven experience in sales, business development, or bid management, • Experience managing tenders, bids, or framework submissions, • Strong written communication skills with attention to detail, • Excellent organisational skills and the ability to manage multiple deadlines, • Commercial awareness and confidence engaging senior stakeholders Desirable: • Experience within lift maintenance, engineering services, M&E, or facilities management, • Knowledge of public sector procurement processes and frameworks, • Familiarity with e-procurement systems and tender portals, • Understanding of lift compliance and maintenance standards What Success Looks like: • High-quality tender submissions delivered on time, • Strong win rates and framework retention, • Accurate pipeline forecasting, • Smooth handover of awarded contracts to operations

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme’s Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and experience in data integration and dashboard visualization. A TASTE OF WHAT YOU WILL BE DOING: • Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals., • Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries (e.g., Smartsheet), and OCR tools (e.g., Adobe)., • Franchisee Collaboration: Work closely with franchise partners to streamline data collection processes and improve reporting consistency., • Data Integration & Automation: Collaborate with IT teams to establish API integrations and automate data flow into platforms like Snowflake., • Dashboard Development: Design and implement Power BI dashboards that provide actionable insights for franchise and corporate leadership., • Performance Analysis & Recommendations: Continuously analyze data to identify trends, uncover inefficiencies, and recommend strategies to enhance franchise performance. YOUR RECIPE FOR SUCCESS: • 6+ years in business analytics, franchise operations, or a related role within QSR, retail, or multi-unit businesses, • Experience working with franchisees or external partners on performance management., • Proficiency in data visualization tools (Power BI, Tableau, or similar)., • Understanding of POS systems and financial reporting., • Strong stakeholder management and communication skills., • Ability to work cross-functionally with IT, operations, and franchise partners., • Problem-solving mindset with a focus on driving data-driven decisions., • The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. BENEFITS: • Comprehensive benefits (medical, vision, and dental insurance), • Employee discount program, • 401K plan, • Generous PTO Plan, • Company events, • Education Reimbursement, • Adoption Assistance, • Life Insurance, • FSA/HSA Plans WHY KRISPY KREME? At Krispy Kreme, we focus on: Loving People: • Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here., • At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives., • In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services., • We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions., • We are working on reducing food waste through donation efforts, animal feed, and composting programs. Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at , or on one of its many social media channels, including and .

Company: Timebeat.app Location: London UK Type: Full-time Reports to: Head of Sales Role overview Timebeat.app is hiring a Partner Manager to build and grow our partner ecosystem. You’ll be responsible for sourcing and onboarding new partners while also managing existing partners to drive revenue, retention, and mutual success. This role blends relationship management, commercial execution, and cross-functional coordination to ensure partners are enabled, active, and delivering value. Key responsibilities Partner acquisition (new partners) • Identify, target, and recruit new partners (resellers, MSPs, SIs, VARs, OEMs, and strategic tech partners) aligned to Timebeat’s ICP, • Own the partner pipeline: outreach, qualification, negotiations, deal structure, and onboarding, • Define joint value propositions and partner motions (referral, resale, co-sell, integration), • Support contracting basics: commercials, margin models, MDF/co-marketing, and partner agreements (with internal support) Partner management (existing partners) • Act as the primary point of contact for current partners, driving adoption, enablement, and performance, • Create joint account plans, quarterly business reviews (QBRs), and success metrics (pipeline, bookings, activation, retention), • Enable partners with training, messaging, collateral, and playbooks; ensure they can pitch, sell, and implement effectively, • Spot risks early (low engagement, misalignment, delivery blockers) and execute recovery plans, • Coordinate internally with Sales, Product, Engineering, and Customer Success to remove friction and deliver partner outcomes Program and operational excellence • Improve partner processes: onboarding, certification, lead registration, deal tracking, and reporting, • Maintain partner CRM hygiene and forecasting accuracy, • Feed market insights back into product and GTM teams—especially partner requirements and competitive intelligence What you’ll bring Required • 3+ years in partnerships, channel sales, alliances, or partner success in B2B SaaS/tech, • Demonstrated ability to source and close new partners and then grow them into productive channels, • Strong commercial instincts: pipeline building, negotiation, and driving measurable outcomes, • Excellent stakeholder management—comfortable with both execs and technical teams, • Highly organized with strong written communication and CRM discipline Nice to have • Experience with channel models (reseller, referral, MSP, SI), co-sell motions, or marketplace partnerships, • Familiarity with observability/monitoring, networking, infrastructure tooling, or developer-facing products, • Experience building partner programs from scratch (tiering, enablement, certification, MDF) Success metrics (examples) • Number of new partners signed and onboarded (per quarter), • Partner-sourced pipeline and revenue, • Activation rate (partners trained, certified, and selling), • Deal velocity and win rate on partner-led opportunities, • Partner retention and satisfaction (QBR outcomes, renewal/expansion support) Working style • Proactive, self-directed, and comfortable building in ambiguity, • Customer- and partner-obsessed: focused on creating repeatable win-win outcomes, • Data-driven and action-oriented: clear priorities, measurable progress, fast iteration

The Role: Hotel Manager The Location: South Place Hotel, 3 South Place, Moorgate, London, EC2M 2AF The Salary: Competitive Salary Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York. Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences. A bit about what you will be doing: The Hotel Manager is responsible for the day-to-day operational leadership of the hotel, ensuring high service standards, effective cost control and a positive team culture. Working closely with the Financial Controller, the Hotel Manager ensures the hotel delivers against budget while maintaining strong guest satisfaction and operational consistency. This role is hands-on, visible and performance focused. Key Responsibilities: Operational Leadership • Oversee the daily operation of the hotel across all departments including Front Office, Housekeeping, Food & Beverage and Maintenance, ensuring seamless collaboration between teams and consistent delivery of service standards., • Ensure operational procedures and brand standards are consistently implemented and adhered to across all areas of the hotel., • Lead daily morning briefings to review business levels, VIP arrivals, operational priorities and service delivery plans., • Maintain a visible leadership presence across the property, particularly during peak trading periods, supporting teams and ensuring service delivery aligns with brand expectations., • Work closely with departmental managers to ensure effective rota planning and staffing levels aligned with occupancy, event schedules and forecasted business demand., • Monitor operational performance indicators including occupancy, service delivery standards, room readiness and departmental productivity., • Managing Maintenance and Housekeeping team schedules to ensure that reactive issues are dealt with efficiently and that a rotational approach maintains the building and rooms to a five-star standard., • Identify operational inefficiencies or service gaps and implement improvements to enhance guest experience and team productivity., • Ensure clear communication between hotel departments and other areas of the wider business where relevant. Guest Experience • Take overall responsibility for the delivery of exceptional guest experiences throughout the hotel, ensuring every guest interaction reflects the standards of The Evolv Collection., • Monitor guest feedback through review platforms and internal feedback channels identify trends and improvement opportunities., • Handle complex guest complaints and service recovery situations, ensuring swift resolution and appropriate follow-up., • Ensure VIP and returning guests are recognised and provided with personalised service experiences., • Work closely with the Bluebird Club membership managers to support the growth of membership, enhance member engagement and ensure members receive a consistently high level of service and recognition when visiting the hotel., • Encourage teams to create memorable guest moments that strengthen loyalty and differentiate the guest experience., • Support teams in developing a culture where service excellence and guest satisfaction are consistently prioritised., • Working with the Hotel Concierge, you will introduce guests to the full scope of services available during their experience along with dining opportunities within the Evolv Collection. Financial & Cost Control • Work in partnership with the Financial Controller to support delivery of the hotel’s financial targets and operational budget., • Monitor payroll hours across departments to ensure labour costs remain aligned with occupancy levels and business demand., • Review departmental cost performance and identify opportunities to improve efficiency without compromising service standards., • Monitor revenue performance across Rooms and Food & Beverage operations, supporting initiatives to drive additional revenue opportunities., • Review weekly trading performance reports including revenue, payroll and cost metrics., • Support the Financial Controller with forecasting, budget preparation and reforecasting processes by providing operational insights and performance data., • Ensure departmental managers understand and manage their cost responsibilities, supporting them in maintaining strong financial discipline., • Promote a culture of cost awareness across the team, ensuring resources are used effectively and responsibly. Team Leadership • Lead and develop Heads of Department, providing clear direction, support and accountability for operational performance., • Build strong working relationships across departments to encourage collaboration and shared responsibility for the guest experience., • Support recruitment activities including interviewing, selection and onboarding of key operational roles., • Provide coaching and support to managers to strengthen leadership capability across the hotel., • Address employee relations matters including performance concerns, absence management and disciplinary issues in line with company policies., • Work closely with the People team to ensure compliance with HR policies and promote a positive working environment., • Support initiatives that enhance employee engagement, team morale and staff retention., • Foster a culture aligned with the company’s TRIP values, encouraging teams to take pride in their work and the guest experience they deliver. Compliance & Standards • Work with the Head of Safety to ensure the hotel operates in full compliance with health and safety legislation and company policies., • Oversee the implementation and monitoring of risk assessments, safety procedures and incident reporting processes., • Ensure statutory compliance requirements are met, including fire safety, licensing, food safety and security procedures where applicable., • Conduct regular operational and safety inspections across guest rooms, public areas and back-of-house spaces., • Maintain brand standards across all areas of the property, ensuring presentation, cleanliness and maintenance meet company expectations., • Work closely with the Maintenance team to ensure preventative maintenance programmes are implemented and property issues are resolved promptly., • Ensure the hotel remains audit-ready, with accurate documentation and operational records maintained where required., • Promote a culture of accountability and safety awareness across all departments. If you are interested in discussing the Hotel Manager role further, please send us your CV without delay! At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

HEAD OF FOODSERVICE - PREMIUM BEVERAGE BRAND ABOUT THE OPPORTUNITY This is a unique opportunity to establish yourself as the Head of Foodservice at the UK's fastest growing business in its product category. As the company continues its impressive growth trajectory, this role offers significant potential for increasing seniority and responsibility as the leadership team expands with business scale. While the initial focus is on personal contribution to establish the channel, there is clear potential to build and shape your own team as the business grows. You're joining at a pivotal early stage of growth for this private equity-backed business, positioning you as one of the most senior commercial leaders as the business scales, with the autonomy to make a lasting impact on our Foodservice channel strategy. This role represents an opportunity for career progression through increased responsibility and autonomy to create value, positioning you for future leadership as the business scales. The Foodservice channel is at an early stage of development, with significant upside potential as you establish and grow this critical business area. You will have the ability to shape the business' go-to-market strategy for the channel, so it's a chance to build a reputation for yourself as a value creator within a private equity-backed business. This role will not be suited to somebody who needs a mature brandname, frequent strategic direction on how to spend their time nor somebody who needs established systems and processes in order to generate sales. This role offers significant autonomy and the opportunity to leverage your experience in the drinks category to generate value within an entrepreneurial and fully aligned team. ROLE OVERVIEW • Position: Head of Foodservice, • Industry: Premium Beverages / FMCG, • Location: Hybrid - Commuting distance to London (2 days/week in office), • Reporting to: Sales Director, • Timing: ASAP, with notice expected COMPENSATION PACKAGE • Basic Salary: £60,000 - £65,000 per annum, • Bonus: Performance-based bonus scheme, • Benefits: Usual benefits + others to be discussed with management ROLE PURPOSE To drive sales growth of a premium beverage brand through the Foodservice/HORECA/on-trade channel, expanding presence in restaurants, pubs, hotels, contract caterers, coffee shops, and hospitality venues where beverages are consumed on-premise. You will be comfortable with strategic focus on menu listings, pour cost management, and operator partnerships. KEY RESPONSIBILITIES Channel development • Develop and execute foodservice/HORECA sales strategy, • Target restaurant groups, pub companies, and hotel chains, • Build relationships with contract caterers (Compass, Sodexo, Aramark, Elior, CH&Co, BaxterStorey), • Penetrate coffee shop chains (Costa, Caffè Nero, Pret) and independent cafés, • Expand into leisure venues (cinemas, theme parks, bowling alleys), • Manage independent operator network across the UK Account management • Secure menu listings and beverage program placements with key operators, • Manage pour cost structures and pricing for foodservice channel, • Conduct staff training and product education for bar/restaurant teams, • Monitor stock levels and optimize ordering cycles for operators, • Build strategic partnerships with foodservice operators and wholesalers Sales execution • Achieve monthly/quarterly sales targets for foodservice channel, • Develop operator promotional programs and staff incentive schemes, • Manage pricing and discount structures for foodservice, • Coordinate with marketing on foodservice-specific campaigns, • Provide market intelligence on operator trends and competitor activity CANDIDATE REQUIREMENTS Essential experience • Minimum 3+ years' sales experience with a clear track record of winning and growing foodservice accounts, • At least 2+ years in soft drinks, beverages, or closely relevant FMCG category with significant focus on the UK foodservice/HORECA/on-trade channel (restaurants, pubs, hotels, contract catering), • Existing network of contacts across restaurant groups, pub companies, contract caterers, hotel chains, • Commercial understanding of foodservice margin structures, pour cost management, and menu placement effectiveness Personal attributes • Highly motivated and driven - self-starter mentality, • Able to hit the ground running - minimal ramp-up time, • Strong commercial acumen - understands foodservice economics, • Excellent relationship builder - can develop operator partnerships, • Resilient and persistent - can handle operator resistance, • Strategic thinker - can develop channel strategy Practical requirements • Already living within a commuting distance to London - required 2 days/week in office, • Field-based role - extensive travel across territory to visit operators, • Right to work in UK - no sponsorship available PREFERRED EXPERIENCE • Direct experience selling premium beverages into UK foodservice/HORECA, • Existing relationships across restaurant groups, pub companies, contract caterers, and hotel chains, • Demonstrable foodservice route-to-market effectiveness with evidence of managing profitable growth, • Experience with independent operator networks and distributor management, • Knowledge of pour cost management and foodservice margin structures RECRUITMENT PROCESS • Stage 1: CV screening and initial video call interview, • Stage 2: Competency-based interview with hiring manager, • Stage 3: Presentation/case study on foodservice strategy, • Timeline: Aiming for 2-3 week process from start to offer

TITLE: Network Services (NS) Product Intern DEPARTMENT: Product Strategy REPORTING TO: Senior Product Manager OFFICE LOCATION: London, UK ROLE TYPE: Internship, Hybrid (3 days Onsite, 2 Remote) DURATION: 9 Weeks IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success. Empowering Innovation, Shaping Futures Overview of the Global Internship Program: Our 2026 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities. • Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development., • Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career., • Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects., • Skill Development: You will enhance both technical and interpersonal skills through targeted training sessions. What does the internship program entail? As a Product Intern – Network Services, you will play an active role in supporting the product lifecycle of IPC’s connectivity and network product solutions. You will collaborate closely with Product Owners, Sales, and relevant internal teams to accelerate customer adoption of the Network Services products. You may also: Product Lifecycle Support (Network Services) • Contribute to market analysis for network services portfolio, including connectivity, low latency trading networks, market data, and infrastructure services., • Support the definition of product requirements, technical feature scoping, and roadmap planning for Network Services., • Conduct market and competitor research to support product positioning and future improvements., • Assist in building and maintaining product information, supporting improvements to documentation, processes, and systems. Sales Enablement • Assist in developing and maintaining product-focused sales materials, including product overviews, feature summaries, and value proposition documents., • Support the creation and maintenance of internal product briefs to help the sales team understand key capabilities, differentiators, and target use cases., • Translate product features and updates into customer-facing messaging to support customer adoption. Go to Market (GTM) • Support GTM deliverables required for Network Services product launches., • Track and help deliver materials such as product briefs, customer FAQs, sales enablement decks, and pricing structures., • Contribute to the preparation of internal processes within Salesforce and other platforms to support product readiness., • Liaise with Marketing, Legal, Security, and Operations to ensure every GTM element is aligned and completed. Cross Functional Collaboration & AI • Proactively identify opportunities to leverage AI tools or automation to improve team processes, workflows, or efficiency, and share recommendations with the team. Work closely with: • Sales /Sales Engineering, • Network Operations / Customer Outcome, • Marketing, • Exchange Compliance & Reporting, • Legal & Compliance How You Will Make an Impact: • Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team., • Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference., • Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals., • Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges., • Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort., • Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment., • Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge., • Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements. Essential Skills and Experience to be Successful in the Role: • Bachelor’s or Master’s degree in progress., • Advanced English language skills., • Understanding or strong interest in financial industry technologies., • Strong communication and organization skills (leading small meetings, driving objectives, tracking initiatives)., • Demonstrated ability to leverage AI tools to support research, content development, analysis, or process improvement., • Exposure to using AI applications and data management techniques to improve information accuracy and workflow efficiency is desirable., • Previous experience supporting a product introduction or market launch is a plus., • Strong analytical skills and ability to work in fast-paced and multi-disciplinary environments. Curious about what we offer? • 9 weeks full-time paid internship filled with exciting events and initiatives, • Access to LinkedIn Learning, • Access to IPC University, • Improve your technical and soft skills through integrated training and development workshops, • Gain invaluable exposure to leadership and the corporate environment, • Build lasting connections through networking and relationship-building opportunities, • Connect with your peers through exciting social events Additional Information: At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC. IPC’s Work Culture: The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

PR Account Executive - Wanted My client is looking for an experienced PR Account Executive to join them. As the world’s leading Tourism representation organization, who represent airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B . They are searching for a creative and dynamic PR & marketing account manager with a wide PR & marketing experience as well as travel media and influencers contacts built over a minimum of 3 years in the United Kingdom. Ideally you must be digital and social media savvy, intellectually curious and a great story-teller, ability to develop awe-inspiring press releases and develop creative marketing campaigns. This is a great opportunity for a self-motivated individual with a can-do attitude to work with an exciting global agency representing tourist boards, hotels & resorts, airlines, food & beverage, attractions, shopping malls and other businesses. Main objectives and responsibilities • Plan and deliver PR activities for a portfolio of travel and tourism clients (destinations, airlines, hotels)., • Develop and maintain media lists and relationships., • Write and distribute press materials, adapt content for different markets, audiences and channels., • Coordinate and host media events, press trips and briefings., • Monitor coverage, prepare reports and provide insight and recommendations to clients., • Support integration with trade marketing, sales and digital activities to maximise impact., • Creation of PR, marketing strategies and content development for your accounts, • Full ownership of PR and marketing campaign delivery including creative process, campaign execution, reporting and post-evaluation reports, • Nurture meaningful relationships with clients, suppliers, and the media., • Working with clients and internal teams to identify opportunities for account and business growth, • Working with the Head of Tourism/ General Manager to source new business and new RFPs/tenders and assist with tender proposals, as well as being part of brainstorming sessions, • Develop marketing campaigns and be responsible for the marketing the budget for each account, • Working with internal teams to set-up campaign follow-ups and effective reporting to capture outputs, • Analysing PR coverage and providing written reports, • Development and execution of media events, be present in media events and creation of post-evaluation reports including full analysis and ROIs, • Dealing with the media, speaking to journalists and other members of the press, • Creation of compelling press releases, announcements and launches, as well as proactively pitching stories directly to media and influencers, • Adapt strategies and communications according to new/future trends and developments, • Reporting results and genuine insight to clients, including successes, media clippings and opportunities for future activity / improvement, • Lead media communications during crisis management What we offer • You'll enjoy numerous advantages, such as a renowned brand, exceptional individuals, Up To £40,000, • Life and medical insurance, • Employee Assistance Program, • Pension after 3 months, • Multi-cultural working environment, • Hybrid working across office, clients and the ability to WFH 2 days a week, • 21 days annual leave increasing to a maximum of 25 days, excluding bank holidays About You • Genuine passion for travel and destination storytelling., • Minimum 3 years’ experience in PR, ideally within travel, tourism, lifestyle, or hospitality., • Proven track record delivering coverage for destinations, airlines, hotels or travel brands (trade and/or consumer), • Experience working with UK media (travel, lifestyle, national, digital) and understanding of the UK media landscape., • Experience organising and supporting media events, press briefings, fam trips and trade/media launches., • Comfortable working independently and in a team with accountability for outcomes., • Great interpersonal skills and a pleasant, outgoing personality, • Excellent written communication: confident drafting press releases, pitches, newsletters, briefing documents and social copy., • Strong verbal communication and presentation skills for client calls, media meetings and events., • Media relations skills: pitching stories, building and maintaining journalist and influencer relationships, responding to enquiries., • Digital understanding: ability to integrate PR with social media, content and wider marketing activity., • Highly organised, able to manage multiple clients, deadlines and campaigns simultaneously., • Attention to detail in copy, reporting, logistics and client servicing., • Proactive, resourceful and solutions‑oriented; comfortable working both independently and as part of a small team., • Creative mindset with an eye for angles, trends and newsworthy opportunities.

Strategic Programme Lead – Large grocery / homeware client £1000 per day 12 month contract Hybrid working - London Based Context / business overview Our client is embarking on a multi-year growth and transformation journey to deliver a new North Star centred on mission-led, digital-first customer experiences and significant revenue growth. My client is the strategic partner helping to define and deliver this agenda across experience, data, technology, loyalty and new growth plays. The Strategic Programme Lead is my clients senior leader for this account-wide programme – responsible for turning the North Star and growth ambition into a coherent, sequenced programme that delivers measurable value. Role purpose / mission To own and lead the digital growth programme end-to-end, defining the growth roadmap, aligning senior stakeholders around it, and orchestrating and client teams to deliver sustained customer and commercial impact. This role holds the single, executive view of the programme: where value comes from, how it will be unlocked, and how the organisation needs to change to make it stick . Key responsibilities / accountabilities Strategy & roadmap • Translate the North Star and commercial targets into a multi-year growth roadmap, with clear phases, outcomes and investment., • Maintain and evolve the programme portfolio – adding, shaping or retiring initiatives based on evidence, performance and external change. Value, scope & prioritisation • Own the programme value case (revenue, customer metrics, cost/eMiciency) and ensure each major initiative has a clear line of sight to that value., • Lead trade-oM decisions on scope, phasing and investment, balancing ambition, risk, capacity and dependency on client group initiatives. Executive governance & decision-making • Shape and chair the SteerCo agenda, focusing on decisions and options, not status reporting., • Ensure risks, dependencies and structural issues are surfaced early, with clear options and recommendations for senior stakeholders. Cross-programme orchestration • Align work across experience, data, CRM/loyalty, operations and new growth plays so they reinforce each other rather than compete., • Coordinate with client Tech, Supply Chain and other strategic programmes to avoid duplication and manage integration points. Client partnership & influence • Act as my clients principal strategic partner to client leadership on digital growth., • Challenge and support senior stakeholders on where to focus, how fast to move and what to stop, using data and insight. Leadership of team • Build, lead and develop a multi-disciplinary programme team across strategy, CX, CRM, data, media, engineering and change., • Set expectations, ways of working and culture that support high performance and constructive challenge. Scope & scale • Programme scale: multi-year, multi-million transformation covering clients digital experience, data & analytics, CRM/loyalty and supporting technology., • Team footprint: leadership of a cross-functional Merkle team (typically 20–50+ people across disciplines onsite, near-shore, oM-shore) plus coordination of client and third-party teams., • Decision remit: significant influence over programme investment, prioritisation and sequencing, within an agreed commercial framework., • Impact: direct impact on a material share of clients revenue growth and customer performance over the next 3–5 years. Experience requirements • Significant experience (c. 10+ years) leading large-scale digital / data / eCommerce / CRM transformations for major brands., • Proven track record as a Programme Director / Transformation Director / Portfolio Lead working with C-suite stakeholders., • Exposure to retail, grocery or fashion strongly preferred; understands trading, digital, data, loyalty and ops dynamics., • Experience within a consulting, agency or SI environment, orchestrating multi-discipline teams and partner ecosystems., • Demonstrable experience managing multi-million budgets, complex dependencies and high-stakes governance. Skills & competencies • Strategic thinking: can connect customer insight, commercial levers and operating constraints into a clear transformation thesis., • Executive influence: able to frame choices and trade-oMs for senior leaders; confident in high-stakes conversations., • Portfolio & programme leadership: strong grasp of prioritisation, phasing, risk management and cross-programme orchestration., • Commercial acumen: understands P&L drivers, investment cases and how to track value realisation., • People leadership: builds diverse, high-performing teams; creates clarity and alignment; handles conflict constructively., • Comfort with ambiguity: can lead through incomplete information, course-correcting as evidence emerges. Key relationships & reporting lines Client stakeholders: • Client Exec Sponsors (e.g. Digital Director, CCO, CMO, CIO/CTO, Chief Data OMicer)., • Senior leaders in Commercial, Marketing, Data & Analytics, Technology, Operations, Finance. External / partners: • Client programme leaders, key technology and platform vendors, other consulting partners.

Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role Overview: The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions. Responsibilities: Account Ownership & Growth: • Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact., • Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services., • Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives. Account Strategy & Deal Execution: • Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption., • Partner with Senior and Enterprise Account Managers on larger or more complex opportunities., • Contribute to opportunity planning, deal progression, and forecast accuracy. Microsoft Ecosystem & Cloud Focus: • Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services., • Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management., • Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models. Cross-Functional Collaboration: • Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience., • Coordinate internal stakeholders to align solutions, timelines, and customer outcomes. Customer Engagement & Commercial Management: • Prepare and deliver customer presentations, proposals, and business reviews., • Support commercial discussions and contract negotiations, escalating where appropriate., • Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision‑makers. Market Intelligence & Opportunity Development: • Conduct account and market research to identify whitespace, growth opportunities, and competitive risks., • Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities. CRM, Reporting & Forecasting: • Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data., • Assist in preparing sales reports, performance analysis, and revenue forecasts for management review., • Support account health tracking and pipeline reviews with data-driven insights. Required Skills & Qualifications (must-haves): • 3+ years of experience in account management, sales, or a client‑facing role within B2B technology or cloud services., • Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions., • Experience managing mid‑market customers, with exposure to enterprise‑style deal complexity, stakeholders, or sales processes., • MS‑900: M365 Fundamentals certification is highly preferred., • Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance., • Strong cross‑functional collaboration skills across sales, marketing, customer success, and delivery teams., • Confident communicator with the ability to support customer meetings, presentations, and proposals., • Ability to analyse account data, identify growth opportunities, and support strategic decision‑making., • Strong organisational skills with attention to CRM accuracy, reporting, and process discipline., • Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends. Preferred Skills & Qualifications (nice-to-haves): • AB‑900: Copilot and Agent Administration Fundamentals certification is highly preferred., • Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation., • Exposure to complex renewals, upgrades, or multi-solution Microsoft deals., • Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations., • Experience supporting enterprise or upper mid-market accounts with multiple stakeholders., • Understanding SaaS, cloud consumption models, and services‑led sales motions., • Experience contributing to or supporting team-based sales targets and revenue goals. Why Join Us: • Ownership of meaningful mid‑market Microsoft cloud accounts, • Exposure to enterprise-grade customers and deal structures, • Clear career progression toward Senior or Enterprise Account Management, • Strong focus on cloud, SaaS, and Microsoft-led growth, • Collaborative, high-performance sales culture Environment/Location: Type: Onsite Role, Monday - Friday Hours: 8:30 am to 5:30 pm Location: 3 New St Square, London EC4A 3BF Benefits: • Above Market Salary, • Comprehensive Private Health Insurance, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

About the Role: Grade Level (for internal use): 10 The Team: The EMEA Regional Customer Marketing team is responsible for planning and executing comprehensive Go To Market (GTM) and Account Based Marketing (ABM) digital lead generation campaigns to drive substantial growth through new business leads and existing customer accounts. We look to create an exceptional prospect and customer experience through top to bottom funnel marketing tactics including and not limited to paid social media, digital advertising, email and webinars. The team partner closely with other marketing functions and commercial sales and editorial teams to achieve our goals. The Role: As Regional Marketing Manager (EMEA), you will operate with a digital and data mindset taking strategic inform from stakeholders including Product Marketing and Commercial Commodity Specialists to design and execute end-to-end marketing tactical GTM and ABM plans to drive lead conversion and market share across new and existing accounts. Managing several campaign budgets and the full funnel marketing mix-including but not limited to digital, email, and virtual events-you will partner closely with Customer Success, Sales and Marketing teams to refine programs and achieve shared growth targets. " Responsibilities: • Develop and deploy strategic GTM and ABM plans across multiple tactics including but not limited to email, content syndication, display ads, webinars and social media channels to achieve revenue targets., • Partner and collaborate effectively with Marketing and Commercial teams inc. Product Marketing, Sales Specialists and Account Managers to understand customer needs and deliver marketing plans that reflect the customer journey and buying cycle., • Leverage and explore AI and digital tools including but not limited to Internal and external AI Assistants, Customer Data Platforms and CRM systems (Marketo) to drive positive audience experience, innovative messaging, tight segmentation and good lead quality., • Interrogate data and analytics platforms to assess and optimise campaign effectiveness and use of digital techniques and processes., • Drive knowledge and demonstrate value of Marketing campaigns; share latest leads, target audiences, content advancements and customer interaction with commercial sales peers through attending team meetings., • Brief external agencies, across creative, digital/ paid social, and media planning, to deliver campaign activity where necessary. " What We're Looking For: • A positive, team-first attitude with the integrity and motivation to work collaboratively and with agility within a close regional marketing team in a large, fast paced corporate environment serving commodity markets., • A passion for providing great customer and new business experience through B2B campaign-based marketing in an evolving digital to AI world- a digital to data mindset, • Proven knowledge of the Sales Buying cycle, Marketing Funnel (customer journey) and how this impacts successful B2B campaign planning and execution for lead generation and pipeline contribution/acceleration, • Proven track record of successful integrated inbound/outbound marketing campaigns utilising full marketing tactical mix to meet identified goals and budgets., • ABM- Experience of 1:1 (Key Accounts or 1: Few (Target Sector) ABM; identifying accounts, strategic planning, messaging and implantation of ABM tools for execution and results mapping, • Knowledge and experience using key business applications including Marketo, SalesForce, On24 (webinars), and external/ internal AI; ChatGPT, CoPilot, Gemini etc. to optimise tasks, • Excellent analytical and quantitative skills, ability to turn data analysis into actionable outcomes, illustrate challenges and actions to stakeholders and to optimize day-to-day performance. " Required Qualifications: • Minimum 5 years of experience strategically planning and tactically executing B2B full funnel marketing and demand generation campaigns including ABM, • Full experience of tactical execution including planning/ briefing/ building email program flows and copy, LinkedIn and Meta platform advertising, webinar execution, briefing content, messaging creation etc., • High interest and demonstrated usage of AI platforms for marketing plans/ tasks, • Self-motivated with strong history of demonstrating initiative to job responsibilities and being proactive across all work, • High quality interpersonal skills- Proven great working relations across functions including ability to influence and negotiate with various stakeholder groups across external marketing functions in a fast-paced environment, • Experience in a global or regional role, dealing with and managing multiple countries/regions or projects/ tasks, • Strong data analytical skills - 'results-driven' with the ability to multi-task Additional Qualifications:, • Strong understanding and interest in commodity markets and current affairs, • Proficient in CRM/reporting tools such as Salesforce.com, Marketo, • Proven use of Social Media channels to drive lead generation S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Job Summary Quantemol is seeking a Technical Programme Manager to lead and coordinate the delivery of complex R&D software and scientific projects. You will take primary responsibility for planning, executing, and monitoring customer-facing and internal development programmes, ensuring alignment between scientific research, software engineering, and business objectives. The role sits at the intersection of project management, scientific software development, and company operations, helping ensure projects are delivered on time, within scope, and to a high standard of quality. You will work closely with leadership, researchers, engineers, and external partners to translate technical goals into successful outcomes. This is a full-time, remote-first role with attendance at our London offices required on average 4-6 times per month. Salary range: £55,000-£65,000 GBP pa. Applicants must have the legal right to work in the UK. Proof of eligibility will be required prior to employment. Responsibilities • Own and deliver R&D programmes from inception to completion, ensuring alignment with technical, commercial, and strategic objectives., • Develop and maintain detailed project plans, including scope definition, timelines, resource allocation, budget and risk management., • Coordinate cross-functional teams across scientific research, software development, and external collaborators., • Monitor programme progress, identify risks and dependencies, and implement corrective actions where required., • Act as the primary interface between internal teams, leadership, and external stakeholders, including customers and partners., • Translate scientific and technical requirements into structured deliverables and development roadmaps., • Prepare regular reporting for senior leadership and the Board, including progress updates, risks, and performance metrics., • Support business development activities, including identifying opportunities, shaping proposals, and contributing to grant applications., • Contribute to operational processes, including project governance, quality assurance, and continuous improvement across workflows., • Assist with customer engagement, including technical discussions, progress reviews, and occasional on-site visits., • Support broader company operations where required, including coordination across infrastructure, data, and software systems., • Ensure compliance with data protection, security, and relevant regulatory requirements. Qualifications Required • Master’s degree in a scientific, engineering, or computational discipline., • Experience managing technical or R&D projects in a scientific or engineering environment (industry or academia)., • Strong organisational and programme management skills, including planning, risk management, and delivery tracking., • Ability to work effectively across multidisciplinary teams, including scientists and software engineers., • Proven experience delivering complex, multi-stakeholder R&D or software projects., • Experience working directly with customers or external partners on technical programmes., • Track record of contributing to grant applications, funding proposals, or commercial project development., • PhD in a relevant scientific or engineering discipline., • Background in plasma physics, computational chemistry, or related fields., • Familiarity with scientific software development workflows and tools., • Experience with Agile or hybrid project management methodologies., • Understanding of data pipelines, scientific databases, or simulation software., • Experience with budgeting, resource planning, and performance measurement.

Job Title: Campus Security Manager Reporting to: Regional Security Manager Key Areas of the Role Purpose The campus security manager (CSM) leads a team of site security personnel, including site managers, field training officers, and security officers and is accountable for delivery of physical security related services at one or more assigned datacenters in a geographic area. The CSM is responsible for the leadership development of the people that report to them, while also accountable for security operations delivery at these datacenters. The CSM partners with Security and Datacenter Operations senior leadership and management teams to help drive operational effectiveness, superior performance, and audit readiness. Responsible for preserving an environment where people and property are safe and well-protected, the CSM utilizes their professional experience to manage people with varying skillsets and develops effective strategies to drive improvement. The CSM reports directly to the regional security manager, works alongside other site security managers in their metro area, and manages Security Team Manager (STM). Responsibilities • Manages physical security operations at multiple critical infrastructure facilities., • Drives safety programming for the security team with a goal of zero workplace injuries onsite., • Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites., • Ensures each staff member is treated with dignity and respect., • Plans, assigns, and manages physical security projects and tasks to timely completion., • Coaches security employees and carries out disciplinary actions in accordance with current policy., • Evaluates the effectiveness of site security operations and provides recommendations for improvement., • Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same., • Ensures site health and key performance indicator goals are met or exceeded; works with the regional security manager (RSM) to enhance security team effectiveness and performance., • Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys., • Keeps management informed of major accomplishments, issues, and concerns., • Follows standardized procedures to successfully complete unannounced audits., • Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment., • Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success., • Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Competencies Driving Performance • Takes Ownership, • Expects Excellence, • Delivers Sustainable Results, • Builds High Performing Teams Developing Yourself & Others • Is Respectful, • Is Empowering, • Leads by Example, • Gives & Asks for Feedback Making Our Strategy Happen • Drives Innovation, • Seeks Opportunities, • Fosters Collaboration, • Values Diverse Perspectives Professional Attributes • Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local laws and regulation., • Ability to communicate clearly and concisely, sharing technical concepts to a varied audience., • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts., • Knowledge of security operations and procedures applicable to a 24-hour facility., • Knowledge of supervisory practices and procedures., • Skill in staff supervision, including assigning work and providing training and discipline., • Ability to provide positive direction and motivate performance., • Ability to track and maintain scheduled assignments., • Ability to maintain professional composure when dealing with unusual and stressful circumstances., • Knowledge of business operations management and human resources administration., • Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner., • Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others., • Strong customer service and service delivery orientation., • Able to conduct presentations and facilitate group meetings, both in person and online., • Ability to adapt to change in the external environment and organization., • Ability to multi-task and complete assignments concurrently in a fast-paced environment. Person Specification Essential Additional qualifications may be specified and receive preference, depending upon the nature of the position. • Must be at least 18 years of age., • Must have a reliable means of communication, such as cell phone., • Must have a reliable means of transportation (public or private)., • Must hold or be able to obtain a valid driver’s license or equivalent., • Must have the legal right to work in the country where the position is located., • Must have the ability to speak, read, and write English proficiently., • Must have a high school diploma, secondary education equivalent, or GED., • Must be willing to participate in the Company’s pre-employment screening process and background investigation., • Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period., • The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness. Education/Experience • 4 years of experience in the security industry, • 4 years of management experience, • Associate degree in Security Management, Business Management, or a related field, • Experience with Microsoft Office, • Experience working in a datacenter environment a plus Preferred Qualifications • Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software, • Bachelor’s degree in Criminal Justice, Security Management, Business Management, or a related field, • Security industry qualifications or certifications such as CPP or PSP Special Requirements • Have a current passport or be able to obtain one., • Able to travel (international or domestic, as required) approximately 10% of the time or more, occasionally with limited notice., • Able to work evening or weekend hours when required, such as during an emergency event or crisis. Working Conditions and physical/mental demands: • With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:, • Required ability to manage multiple tasks concurrently., • Computer usage, which may include prolonged periods of data analysis., • Handling and being exposed to sensitive and confidential information., • Regular talking and hearing., • May be required to use vehicle in the performance of duties., • Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds., • Close vision, distance vision, and ability to adjust focus.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Looking for a career in sales? Insight Global is one of the world's largest recruitment firms. What does that mean? We make hiring easy for our clients. Since 2001, we've expanded from a small entrepreneurial start-up to over $4 billion in revenue. Our growth is driven by our award-winning company culture, comprehensive training programs, and of course, our people. We pride ourselves on hiring elite entry-level sales candidates because we believe in promoting within. Each employee starts as a Recruiter before earning a promotion to Account Management. As an entry-level Recruiter, you’ll be supported by a team of mentors to show you the ropes and give guidance every step of the way. From day one, you’ll be immersed in The IG Way, a cutting-edge training program designed to not only teach how we operate, but also how to accelerate your sales career. RECRUITER The purpose of the Recruiter role is to build the foundation for a successful sales career at Insight Global. As a Recruiter, you’ll learn all about recruiting and our services – and how to sell them to current and future clients. You’ll play the role of matchmaker for companies and candidates by reviewing CV’s from our internal database and online job boards, conducting phone interviews, preparing candidates to meet hiring managers, and ultimately negotiating job offers to get them hired. The average employee spends approximately six months in the Recruiter role before enrolling into either Account Manager Training (AMT) or Professional Recruiter Training (PRT). The next 8 to 12 weeks, you'll be working to earn your promotion into either role by applying the skills and knowledge you learned to real-world scenarios with your future clients. ACCOUNT MANAGER Account Managers are the face of our organisation. They work directly with hiring managers at Fortune 1,000 companies by researching and targeting organisations in need of recruiting services. They make an initial connection through networking and cold calls, ultimately becoming valuable business consultants and building long-term relationships with their clients. Account Managers run in-person meetings and lunches to get to know hiring goals, team dynamics, and sell how our services can elevate their business. They’ll then gather job requirements and work hand-in-hand with our Recruiting team to find the perfect candidates to fill each role. Account Managers don’t sell a product, they sell recruiting and are experts when it comes to all things hiring. PROFESSIONAL RECRUITER When it comes to Professional Recruiting, think next-level Recruiting and a different take on inside sales. Professional Recruiters are experts in their craft, focused on job seekers and our consultants. Their job is to identify top talent, then work to pair those candidates with the perfect job. They get to know the experiences and career aspirations of each job seeker to match clients to consultants. Once the placement is made, our Professional Recruiters continue to work closely with each consultant guaranteeing a world-class experience and offering continued support throughout their careers. Our Professional Recruiters accounted for over 80% of our job placements last year. COMPENSATION & BENEFITS Insight Global offers a competitive base salary starting at £32,000 annually and a £5,000 signing bonus in LTIPs (Long Term Incentive Plan). Upon promotion, Account Managers and Professional Recruiters receive a base salary increase to £40,000 annually. Once promoted, Account Managers and Professional Recruiters also receive their phone allowance and uncapped commission paid monthly. The average employee in the company makes: Year 1: £32,000- £40,000(Recruiter to Promoted role) Year 2: £60,000 – £70,000 Year 3: £130,000+ Account Managers and Professional Recruiters have the opportunity to win annual sales contests that include an all-expenses paid trip to the Bahamas, LTIPs, and a cash bonus starting at £7,500. Benefit offerings include medical, dental, vision, disability insurance, company-paid life insurance, pension plan with employer matching, and paid vacation and sick time. Start Dates March - October 2026

Japanese speaking Planning Manager Ref: WL47265 A Japanese electronics company is currently recruiting a Planning Manager to work in their West London office. In this role, you will be responsible for overseeing the sales planning and stock procurement process, ensuring optimal sales and inventory levels across various channels. The ideal candidate should have strong analytical skills, attention to detail, and a deep understanding of inventory management and retail operations. Understanding of Japanese culture and Japanese language skill is essential. ELIGIBLE APPLICANTS: • (O) Eligible visa: Permanent residence, Spouse, Partner VISA SUPPORT: No BENEFITS: Medical Insurance TYPE: Permanent, full-time WORKING HOURS: Monday to Friday, 35hrs/week SALARY: £46-49k depending on experience + bonus START: ASAP LOCATION: West London Benefits: Private health insurance, generous pension scheme, Learning program, Employee Discount etc Planning Manager Main Responsibilities: • Develop and oversee the creation and ongoing updates of sales plans for each product and sales channel/key account, • Collaborate closely with sales, direct e-commerce, and marketing teams in both the UK and HQ to strategise and manage the sales plans for each product and channel, • Analyse stock and sell out data to identify, report, and capitalise on trends, challenges, and opportunities, • Utilise data to make informed decisions for purchase planning, • Develop and execute comprehensive stock planning strategies to ensure optimal inventory levels, • Coordinate with HQ to manage the purchasing process, ensuring timely and cost-effective procurement, • Work closely with sales and marketing to optimise inventory for all brand and seasonal campaigns, • Manage the entire cycle of the product, from initial introduction to discontinuation, • Collaborate closely with cross-functional teams to develop strategies and carry out product launches, oversee transitions, and handle obsolete inventory, • Work in close collaboration with internal store, e-commerce site, and external retailers to align inventory levels, sales forecasts, and promotional plans, • Meticulously monitor sales performance and adjust stock levels to meet demand and achieve sales targets, • Prepare and present monthly reviews detailing inventory status, sales performance, and purchasing activities, • Analyse data to identify trends, opportunities, and areas for improvement, • Support profitability improvement and identification of opportunities through profit analysis and preparation of annual budgets, • Manage and accurately record invoicing and actual costs, • Monitor and provide updates on performance indicators such as sales quotas, inventory levels, and net profitability, • Devise and execute strategies to achieve KPI objectives, • Motivate, lead, and enhance the skills of the Planner, • Collaborate closely with various stakeholders within the company Planning Manager Ideal Candidate: • Minimum of 2 years of experience in sales and purchase planning, preferably within consumer goods industries, • Exceptional analytical skills, • Excellent organisational and time-management abilities, • Proficiency in Excel and Microsoft Office Suite, • Proficient in inventory management software (Previous JDE or eStar experience will be highly advantageous), • Strong written and verbal communication skills, • Experience working within a Japanese organisation/culture, • Business level fluency in both English and Japanese ** All applicants for the Planning Manager must have the right to work in the country as the Company is not able to offer visa support. *We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. *When contacting us, please include the job reference number (Ref: WL47265) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Overview Cresconova Labs, a cutting-edge learning center for young innovators, is seeking passionate and dynamic Contract Educators with both teaching and fabrication experience to offer high learning potential students, aged 5–16, a variety of engaging, hands-on courses. As a Contract Educator, you’ll deliver project-based courses designed around Cresconova Labs’ innovative framework: Inquiry-based Learning, Systems Thinking, Design Thinking with a drive towards Excellence. Key Responsibilities: This role requires but is not limited to the following responsibilities: • Makerspace Operations: Operate, maintain and instruct others on a variety of tools and equipment, • Full understanding 2D & 3D software, • Full working knowledge of 3D printers, Laser cutters, Soldering equipment and woodwork equipment, • Experience teaching 3D printing, Laser cutting and other equipment, • Computer Programming: Proficiency with computer science and programming robotics, • Ability to showcase program proficiency, • Safety & Compliance: Ensure all operations meet safety, hygiene, and safeguarding standards., • Document: Create and maintain all training spreadsheets and materials, Create and maintain all Zines for machinery, Understanding of maintaining all flammables lists and placards, • Collaboration & Leadership:, • Collaborate closely with the Chief Creative Officer and other team members to design and implement in-person and hybrid learning experiences., • Community Building: Foster a welcoming and inclusive environment that encourages innovation and learning., • Sustainability: Work with leadership to create a sustainable, future forward approach for Cresconova Labs Family Engagement • Assist with programs such as speaker series and Open house events. Teaching & Classroom Support • Experience creating curriculum: ability to showcase curriculum, • Experience teaching fabrication courses, ensuring alignment with the Cresconova Labs Framework., • Experience working with students ages 5-16+, • Experience teaching high learning potential students, • Experience with low floor, high ceiling curricular and project development, • Support contract instructors with assistance regarding classroom activities, materials preparation, and student engagement. Expectations for Growth • Short-Term: Learn a variety of machinery and software, ensure studio support for courses, and learn curricular development using Labs framework. Focusing on skills within the Cresconova Labs framework and confidence on equipment and software. Managing Cresconova educators and staff members., • Long-Term: Demonstrate mastery of the role by driving initiative moving towards machinery maintenance, leading lessons with machinery focus, and supporting educators with machinery. Necessary Attributes: • Strong interpersonal skills, with a friendly and approachable demeanor., • Strong organizational skills necessary to manage growth, • The ability to juggle multiple responsibilities effectively within a startup environment, • Open communication with team members, • Ability to work every Saturday (Sunday and Mondays off), • 3+ years of curriculum development. Support & Development To help you succeed in this role, we will provide: • Mentorship: Work closely with senior staff to learn Cresconova framework, curricular development and operational processes with machinery focus., • Training: Receive training on Cresconova Framework, attend PD for Cresconova Framework, Jedi and SEL, and equipment operation., • Growth Opportunities: Working with a leadership team to grow into a manager role overseeing Cresconova educators.

Job description – Customer Success Manager Job Title: Customer Success Manager Location: Orpington, UK (BR6 8NL) Company: Selectamark Security Systems plc Lead the Future of Customer Success at Selectamark Are you an outcome-driven professional passionate about client satisfaction, operational delivery, training excellence, and new technology? Selectamark Security Systems plc—the UK’s leading provider of forensic DNA marking, asset tracking, and command and control solutions—is looking for a Customer Success Manager to champion onboarding, project execution, training and technical sales support. You'll shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards. Why Join Selectamark? • Strategic Role: Help shape and professionalise the customer experience., • Technical Innovation: Work with cutting-edge security and communications systems., • Team Culture: Join a collaborative, mission-driven organisation., • Professional Development: Advance your career through leadership, technology, and CPD-recognised achievements. What You'll Be Doing 1. Customer Success Leadership • Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results., • Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes., • Create and manage customer success roadmaps tailored to public sector and corporate objectives. 2. Project Management & Deployment Oversight • Lead the deployment of SelectaDNA, BikeRegister, asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement., • Champion the use of the SARA Model (Scanning, Analysis, Response, Assessment) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing., • Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders. 3. Training Delivery & Enablement • Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence with Selectamark’s product suite., • Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients., • Build scalable on-boarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients., • Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations. 4. Technical Sales Support • Act as a trusted technical advisor to Sales and Marketing teams during solution design, particularly for forensic marking solutions, asset tracking technologies, and command and control communications platforms., • Translate technical features into clear operational advantages for policing, security, and commercial settings., • Assist with solution scoping and demonstrations to ensure customer expectations are met and exceeded. 5. Customer Health Monitoring & Growth Enablement • Track customer success metrics (NPS, CSAT, usage engagement) and lead Quarterly Business Reviews (QBRs) for strategic accounts., • Proactively identify up-sell, cross-sell, and renewal opportunities through deep relationship management and outcome achievement., • Drive customer advocacy initiatives, enabling customer success stories, referrals, and public case studies. Who You Are • Customer-Focused: Proven success in customer success management, technical account management, or project delivery., • Experienced Project Manager: Skilled in structured, phased project rollout—ideally with knowledge of the SARA model or similar., • Training Expert: Strong background in training delivery, ideally with CPD-accredited or professional-standard training program experience., • Technical Communicator: Confident handling discussions around security technologies, tracking systems and SaaS platforms., • Organised & Resilient: Highly structured in approach to customer engagements and adaptable to dynamic client environments. What We Offer • Competitive Salary: £45,000 - £50,000, depending on experience., • Benefits Package: 23 days holiday, company pension, and continued training opportunities., • Exciting Growth: Be part of Selectamark’s UK expansion across security and asset protection markets. About Selectamark With 40 years of innovation, Selectamark Security Systems plc is a trusted leader in forensic property marking, crime prevention, and asset registration. Working with UK Police Forces, Local Government and Enterprise Leaders, we remain committed to security excellence and technology innovation. How to Apply: If you are ready to take your customer success career to the next level and join a company that values innovation, integrity, teamwork and excellence, please submit your CV to . Application Deadline: 1 May 2026 (earlier applications will be prioritised) Applicants must have the right to work in the UK. Sponsorship is not available for this role. Proof of eligibility to work in the UK will be required as part of the recruitment process. Selectamark Security Systems plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Selectamark Security Systems plc and help us create a safer world through innovative security solutions! • Connect with Us: Stay updated on our latest news and opportunities by following Selectamark Security Systems plc on LinkedIn.

We’re seeking a Program Manager with proven experience in delivering complex space programs to join our team. In this high-impact role, you’ll take full ownership of end-to-end program delivery—from early concept development through launch, operations, and end-of-life. You'll lead cross-functional teams, manage customer relationships, and ensure that program milestones are met with technical excellence, on time and on budget. Responsibilities • Lead the end-to-end execution of space programs, from feasibility studies to mission close-out, • Oversee daily project management activities, ensuring alignment with scope, budget, schedule, and quality, • Own and manage complex contracts with institutional, government, and commercial customers, • Collaborate with system architects, technical leads, and engineering teams to ensure mission success, • Lead multidisciplinary teams across flight, ground, and program segments, • Manage financial planning, resource allocation, and risk mitigation throughout the program lifecycle, • Supervise subcontractors and procurement processes to meet technical and commercial requirements, • Ensure satellite compatibility and launcher integration within required timelines and performance parameters, • Support new business initiatives including proposals, bids, and contract negotiations, • Contribute to the development and improvement of internal program execution processes, • Represent in promotional, stakeholder, and public engagement activities, • Play an active role in building our growing team, including supporting recruitment effort What Success Looks Like • Seamless delivery of programs across the full mission lifecycle, • Programs delivered on schedule, within budget, and to high-quality standards, • Objectives aligned with strategic mission are consistently achieved, • Client satisfaction and stakeholder trust built through transparency and performance, • Continuous contribution to the scaling and maturing of program management practices Must Have • 8+ years of experience in the spacecraft industry, with at least 3 years in technical or project leadership roles, • Full lifecycle experience with satellite missions, from business development to delivery and operations, • Strong leadership skills with the ability to manage cross-functional teams across engineering and business disciplines, • Deep understanding of LEO, MEO, or GEO spacecraft systems and mission design, • Strong organizational skills and the ability to manage multiple critical paths concurrently, • Comfortable interacting with institutional and commercial customers (e.g., LSA, ESA) Nice to Have • Strong contract negotiation and client-facing experience, • Background in spacecraft systems, AIT, or mission operations, • Experience working in or leading bid and proposal development, • Financial literacy and a strategic mindset, • Excellent communication and stakeholder management skills, • Knowledge of in-orbit servicing, space debris removal, or satellite operations

Job Description Job Title Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) Location London – Weekly 2 to 3 Day Work from Office Experience 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at . We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing: • Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days., • Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption., • Utilize automation tools and standardized playbooks to streamline onboarding steps and communications., • Track and report onboarding progress, time-to-value metrics, and customer activation milestones., • Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders., • Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption., • Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams., • Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks., • Design and deliver best-practice recommendations that drive product utilization and customer ROI., • Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans., • Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience., • Participate in renewal preparation for your book of business and support expansion conversations., • Support one-off customer projects requiring configuration, data review, or workflow customization., • Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer., • Identify upsell and cross-sell opportunities based on customer needs and product usage insights., • Partner with Sales to influence expansion and renewal outcomes. What we’re looking for: • 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment., • Fluency in both English & German language skills, ability to read and write in both languages., • Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role., • Strong written and verbal communication skills, including customer presentations or training delivery., • Proficiency with CRM systems, automation tools, and (ideally) customer success platforms., • Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously., • Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios., • Ability to follow and improve standardized processes while maintaining a customer-first mindset. What’s in it for you: • Hybrid work arrangements and competitive paid time off programs., • Comprehensive commercial medical insurance coverage to meet all your healthcare needs., • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales, • A creative, innovative, and global working environment in the creative and software technology industry, • Highly engaged Events Committee to keep work enjoyable., • Reward & Recognition Programs (including President's Club for all functions), • Professional onboarding program, including robust targeted training for Sales function, • Development and advancement opportunities (high internal mobility across organization), • Great pension scheme to save for your future, and so much more! #LI-DNI Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Role overview: As a Senior Account Manager at Go Places, you will be responsible for the commercial success of some of our largest and most important brands. You will be responsible for building and maintaining relationships with the key external stakeholders at the brand, meeting with them regularly and acting as their main point of contact at Go Places. You will also represent the brand internally, ensuring that the content we produce aligns with their strategy, brand ethos and tone of voice. Crucially, you will own brand budgets, working closely with our revenue acceleration team to decide how to deploy marketing funds to maximise performance. You will need to develop an understanding of the financial side of Social Commerce to deliver profitable growth for both Go Places and the brand themselves. You will analyse your brands’ key performance metrics regularly and propose changes to your strategy based on your findings. You will be expected to work with a high degree of autonomy and to act as an informal coach and mentor for some of our more junior team members. Core responsibilities: 1. Grow brands on Social Commerce: • Develop and implement strategies to increase brand visibility, sales, and market share on Social Commerce platforms, with a primary focus on TikTok Shop., • Partner with internal subject matter experts across Paid Advertising, Live Shopping and Affiliate Marketing to optimise sales performance., • Plan regular, co-ordinated promotional campaigns (e.g. Black Friday Cyber Monday) across all Social Commerce revenue levers to provide important boosts in sales., • Act as the voice of the brand internally at Go Places, guiding a team of Social Commerce specialists to deliver a growth strategy tailored to your client. 2. Own client relationships: • Build and maintain strong, positive relationships with clients, acting as the primary point of contact., • Understand client goals, expectations, and preferences to tailor services and strategies accordingly., • Regularly communicate with clients to provide updates, gather feedback, and address any concerns or questions., • Collaborate with clients to develop a deep understanding of their brand, products, and market positioning. 3. Manage key financial metrics: • Take ownership of the brand Profit and Loss (P&L) statement, monitoring and analysing financial performance., • Set and manage budget allocations for advertising, promotions, and other marketing activities to maximize ROI., • Track and report on key financial metrics, providing insights and recommendations for improvement., • Identify cost-saving opportunities and efficiency improvements within the P&L to ensure profitability targets are met. Who you are: • Naturally commercial and results-driven. You’re someone that would be excited by having ambitious sales targets., • Highly analytical. You enjoy turning data (including financial metrics) into actionable insights. You’re able to use data to tell compelling stories., • Exceptional communication and interpersonal skills. You would be comfortable presenting to and sometimes having hard conversations with external clients., • Comfortable with ambiguity. You’re the type of person that would be energised by working on a vague, unstructured problem that no one in the company has thought about before., • Independent. You’re happy to operate without lots of managerial oversight. You know your manager is there whenever you need them for guidance, but you are happy to mostly set the direction for your projects yourself. Essential qualifications: • 3 - 5 years’ experience across commercial and analytical roles, ideally mostly working on consumer brands and products., • Significant experience owning budgets and/or being responsible for the financial performance of a client or program., • Experience managing external client relationships. Preferred qualifications: • Existing knowledge, understanding and experience of selling on Social Commerce platforms (primarily TikTok Shop)., • Experience working at an early-stage start-up.

We are working with a prestigious, long-standing client in the global banking sector a recognised leader in quantitative finance and structured investment products. As part of a strategic multi-year programme, they are building and scaling a next-generation investment platform designed to support complex, data-driven financial strategies at institutional scale. This is a senior individual contributor role, sitting at the intersection of technology delivery and financial markets.You will be the responsible for making its delivery coherent, evidenced and continuous, coordinating across a broad set of engineering, quant and business stakeholders in a large matrix organisation. Responsibilities : Reporting to the Head of the Investment Platform, you will work closely with platform engineering teams, quantitative developers, IT infrastructure and a range of business users and senior sponsors. • Own end-to-end delivery coherence across multiple interdependent engineering teams, • Identify, track and resolve cross-team dependencies before they become blockers, • Establish and enforce evidence-based delivery cycles — working integrations, demonstrated interfaces, measurable performance benchmarks, • Define and oversee testing strategies; ensure appropriate environments are available and maintained, • Surface risks, unknowns and integration challenges early and track them systematically, • Translate technical complexity into clear, accurate narratives for senior business stakeholders, • Manage expectations proactively — communicating constraints, trade-offs and realistic delivery horizons, • Challenge assumptions, validate claims and identify inefficiencies across the programme, • Support resourcing and prioritisation decisions in collaboration with team leads Candidate Profile • Proven experience delivering complex technology programmes in investment banking or quantitative finance environments, • Direct exposure to QIS (Quantitative Investment Strategies) or systematic investment platforms; understanding how strategies are researched, backtested and industrialised, • Hands-on experience coordinating with Quant researchers and Quant developers, • Technical fluency across software architecture, infrastructure and integration, • Familiarity with quant technology ecosystems (Python, C++, distributed data systems, market data infrastructure), • Background in structured products, equity derivatives or passive/systematic investment platforms is a strong advantage, • Comfortable operating without direct line authority across Quant, Tech, IT and Business teams in large matrix organisationsDirect and confident communicator — you adapt your message to your audience without losing accuracy

Customer Platforms Manager CL6 London / Manchester / Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. We work across Financial Services, Health & Public Sector and Communications Media and Tech clients. We help our clients define, plan and deliver changes that impact end customers and the front-office. You will: • Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises., • Work with famous brands and household names., • Support clients to define a customer-first mindset, helping them shape their business and operating models., • Redefine customer journeys and personalize interactions to create significant and consistent experiences., • Be at the forefront of physical and digital engagement models to give their customers a seamless service model., • Re-invent the customer ‘ecosystem’ as products / services spread across organizations, • Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organizations maximise value from their customer interactions., • Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services., • Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centered design., • Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)., • Work with and learn from high-performing individuals across Accenture’s Global Network with varied specializations who are passionate about helping organisations champion the customer., • Have the opportunity to use your entrepreneurial skills to grow the practice and set strategic direction on what should be Accenture’s offering in this space. You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. As a Service Lead Manager, you will: • Lead a team to collaborate with our clients to understand their business needs and requirements., • Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies., • Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise architecture., • Plan and drive the implementation of our solutions, managing the project timelines and resources. Collaborate with cross-functional teams to ensure project milestones are met. Ensure all appropriate reporting is in place., • Collaborate across our business sharing knowledge within the Accenture ecosystem to improve our platform capability and leverage available knowledge, • Demonstrate deep understanding of enterprise technology platforms and architectures, staying current with emerging trends and guiding teams on optimal solution design., • Shape and influence strategic direction across multiple transformation programs, ensuring alignment with client business goals and Accenture’s innovation agenda., • Mentor and develop future leaders within the team, fostering a culture of continuous improvement, inclusion, and high performance. We are seeking candidates with the following skills and experience: • Hands-on experience with the AWS, Genesys Cloud CX, Google CES , MSFT Dynamic 365 or Sierra, hands on experience of implementing one of these solutions., • Strong analytical skills for translating business and technical requirements into innovative solutions., • Experience in articulating solution value and business case creation, • Ability to design technical solutions or customer journeys utilising Hypersclaers and one of the above platforms, • Experience in agile environments using frameworks such as Scrum or Kanban, • Strong communication and collaboration skills, and experience in senior stakeholder management, • Relevant Certifications from one of the above players., • Extensive experience in Service Technology, CCaaS or integration with CRM. Set yourself apart: • Hands on experience with Google CES, Co pilot studio and building Agentic agents., • Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI., • Experience implementing being hands on in the project., • Demonstrated ability to assess the impact of transformations on operating models., • Showing a demo of conversational AI which you have built with one of the platforms which offers this service. What’s in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: • 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice., • Family-friendly and flexible work policies., • Attractive pension plan with financial wellbeing support and resources., • Private healthcare insurance plan and Mental Wellbeing support., • Employee Assistance Program, Career Development and Counselling., • A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.