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Permanent - Full Time We’re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits · Company Car / Allowance · Profit Share Discretionary Annual Bonus Scheme · 26 Days Holiday plus Bank Holidays · Enhanced Pension Plan · Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) · Life Assurance & Accident Cover · Share Save · Enhanced Maternity & Paternity Pay · Work Perks Discounts & Vouchers · Buy & Sell Holiday Schemes · Flexible Working & Flexible Bank Holidays · Cycle to Work · Volunteering (2 days paid) · Learning & Development Opportunities · Extensive Wellbeing Support, including EAP · Loyalty & Values Awards · Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent£24,000 - £26,000 per annum plus car allowance and mileageRole will be based in North West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: • Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades, • Liaise with site management staff to enable the flow of information between all parties, • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues, • Previous customer service experience, • Excellent organisational skills, • Excellent communication skills, • Ability to work to tight deadlines, • Ability to work remotely as well as part of a team, • Professional attitude and approach to work, • Ability to competently operate MS office (Word & Excel), • Current and Valid UK driving license

Resident Liaison Officer - Social Housing Planned WorksBased in Hatfield Full time, permanent£30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include: • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence with own vehicle, • Pre-entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and advising them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that the tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates Please apply online now, or call Meg from for more information!

MAIN PURPOSE OF ROLE To act as a trusted Executive Assistant to the Chief Executive and provide administrative support to the Chief Financial Officer, Chief Marketing and Customer Affairs Officer and Chief People Officer, providing proactive, high‑quality support that enables effective leadership, decision‑making and delivery at pace. The role requires exceptional organisational skill, sound judgement, resilience under pressure and absolute attention to detail. The post‑holder will flex across priorities, respond calmly to changing demands, and provide seamless support to the wider Executives and Board as required. MAIN RESPONSIBILITIES Executive Support • Act as a highly trusted partner for the Chief Executive, supporting him to manage time, priorities and information flow with discretion and sound judgement, • Proactively anticipate upcoming pressures, risks and pinch points, ensuring the Chief Executive and wider Executives are fully prepared, • Take full ownership of travel arrangements, proactively anticipating and resolving issues in advance to ensure a seamless experience on arrival, • Provide administrative support to the Chief Financial Officer, Chief People Officer and Chief Marketing & Customer Affairs Officer, predominantly diary management and logistics, • Manage fast‑moving diaries where priorities can shift frequently, maintaining calm, accuracy and control at all times, • Handle sensitive and confidential matters with absolute discretion and attention to detail, • Provide flexible support across the Executive team, picking up work as needed to ensure business priorities are met including staff briefings, off-sites, employee events and client hospitality Investor relations • Provide support to ensure the IR programme is appropriately administered and organised, including scheduling of meetings outside the roadshow, assisting with shareholder letters and updating the IR database, • Half and Full Year investor roadshows; liaising with appropriate brokers to put together a roadshow schedule and information pack and ensuring that all logistics and necessary details and requirements are managed from start to finish, • Drafting and managing the internal results timetable, ensuring effective coordination with Corporate Affairs, the Company Secretary, and Finance teams to align key dates, approvals, and deliverables across the business Executive Board/Executive Committee • Maintain the Executive Board and Executive Committee calendar and prepare agenda and papers using Diligent Boards, • Organise logistics for all Exec Board/Executive Committee related meetings and events Plc Board • Provide support and liaison services to members of the Board and Board Committees, including issuing and amending meeting invitations, maintaining the Board calendar, administering Non-Executive Directors’ expenses and travel arrangements, assisting with the arrangements for Board and Board Committee meetings and general office support for the Non-Executive Directors, • Draft the annual schedule for subsidiary Board, Management and Risk & Controls meetings, • Produce tailored induction schedules and comprehensive information packs for new Executive Committee and Plc Board members, • Arrange venues for board meetings; 1:1 meetings involving board members, board dinners, strategy days, AGM and any other board event, • Organise refreshments for all board and committee meetings, events, and the AGM, • Act as Secretary to the Employee Forum Committee, • Provide admin support to the Company Secretary for board related tasks Team Management • Co-ordinate and manage the PA team, • Host weekly catch up to run through requirements for following week including IT where necessary QUALIFICATIONS AND EXPERIENCE REQUIREMENTS • Prior EA experience at CEO and Board level, ideally within a plc, • Experience of prioritising, planning and delivering own workload to meet deadlines, • Experience of preparing and delivering reports and presentations, • Experience of using a variety of systems and databases including accurate keyboard skills and a strong working knowledge of MS Outlook, Word, Excel, PowerPoint, • Experience co-ordinating and managing a small team PERSON SPECIFICATION • Excellent communication skills, both written and verbal, • Builds strong working relationships at all levels, comfortable working with senior leaders, Non‑Executive Directors and external stakeholders, • Meticulous attention to detail, recognising the reputational and commercial impact of errors at Executive and Board level, • Personally accountable for the quality, accuracy and completeness of all outputs, communications and logistics, • Demonstrates mature judgement and confidence to challenge or clarify when required, • Thrives on variety and ambiguity; willing to “roll sleeves up” and take ownership of whatever needs doing, • Emotionally intelligent, calm under pressure and able to absorb stress without it impacting delivery or relationships, • Operates effectively in a fast‑paced, high‑pressure environment with competing and changing priorities, • Demonstrates personal resilience, flexibility and a solutions‑focused mindset when responding to urgent or unexpected demands, • Office based Monday to Thursday with flexibility to attend on a Friday when needed, e.g. for Board meetings, • Available out of hours occasionally to deal with urgent requests remotely and support on-site meetings that are starting earlier/later than usual

Opportunity to lead strategic finance, resources and organisational development * Key role in the Chief Officer Team About Our Client Hertfordshire Constabulary is a modern, proactive and flexible police force, with over 2,300 police officers and 1,600 police staff serving a county with a population of well over a million people. Hertfordshire is a diverse geographical area ranging from the urban boundaries of London, and large towns including St Albans, Stevenage and Watford, through to rural communities. The role of Assistant Chief Officer - Resources (Section 151 officer) is to provide robust financial stewardship, statutory compliance, and the effective alignment of resources to support high quality policing across Hertfordshire. As a member of the Executive Team, the Assistant Chief Officer - Resources shapes long-term strategy, provides expert financial leadership, and oversees a wide portfolio including Finance, Estates, Fleet, Procurement, Insurance, Health & Safety, Strategic Risk, and Workforce Development. Job Description * Statutory Section 151 Officer for the Chief Constable and the Office of the Police and Crime Commissioner for Hertfordshire, ensuring full legislative compliance for both entities. * Lead medium and long-term financial planning, budget management, reporting and risk-based decision making. * Oversee estates strategy, capital programme and key support services. * Drive innovation, eff...

We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme,

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? What will you be doing? Youll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. Youll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. Youll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. Do you take pride in your customer service skills? As a Revenue Protection Officers youll be proud of your work and demonstrate professionalism and integrity. Youll also have the ability to remain calm and professional and confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all youll need is a positive, proactive, and solution-oriented mindset. Youll get full training on revenue protection and conflict management. What youll bring Valid UK driving licence - You must have a full UK licence and have less than 6 points. CCN1 / CMA1 / CMA3 with MET1 NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA Experience installing gas and electric smart meters Strong customer service background with the ability to remain calm and professional in challenging situations Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure Whats in it for you? Salary: Dual Fuel - £42,285 Dual Fuel (3 phase/CT) - £43,370 Dual Fuel - £45,538 (if based inside the M25*) Dual Fuel (3 phase/CT) - £46,623 (if based inside the M25*) We offer a range of benefits designed to support your life in and out of work, some of which include: £2000 per year safety and attendance bonus Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Discretionary bonus scheme 22 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Standby / Overtime / Call out About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-LW #Seeka INDREG TPBN1_UKTJ

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in North West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and worksPrevious Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivatedIf you are interested please apply online now, or call Meg on (phone number removed) for more information

Resident Liaison Officer - Social Housing Planned Works Based in Hatfield Full time, permanent £30-33k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information

Assistant Chief Officer • Resources (Section 151 Officer) Opportunity to lead strategic finance, resources and organisational development Key role in the Chief Officer Team About Our Client Hertfordshire Constabulary is a modern, proactive and flexible police force, with over 2,300 police officers and 1,600 police staff serving a county with a population of well over a million people. Hertfordshire is a diverse geographical area ranging from the urban boundaries of London, and large towns including St Albans, Stevenage and Watford, through to rural communities. The role of Assistant Chief Officer - Resources (Section 151 officer) is to provide robust financial stewardship, statutory compliance, and the effective alignment of resources to support high quality policing across Hertfordshire. As a member of the Executive Team, the Assistant Chief Officer - Resources shapes long-term strategy, provides expert financial leadership, and oversees a wide portfolio including Finance, Estates, Fleet, Procurement, Insurance, Health & Safety, Strategic Risk, and Workforce Development. Statutory Section 151 Officer for the Chief Constable and the Office of the Police and Crime Commissioner for Hertfordshire, ensuring full legislative compliance for both entities. Lead medium and long-term financial planning, budget management, reporting and risk-based decision making. Oversee estates strategy, capital programme and key support services. Drive innovation, efficiencies, and continuous improvement. Collaborate across the Bedfordshire-Cambridgeshire-Hertfordshire alliance and represent the Force regionally and nationally. The Successful Applicant A professional accountancy qualification (from a CCAB body or CIMA). Significant executive level public sector finance experience. Leadership experience in complex, changing, operational environments. Excellent communication and influencing skills. Experience beyond finance in wider resource and organisational leadership. Experience of high value commercial negotiations. A UK driving licence is required; some out of hours work may be necessary. What's on Offer Salary circa £140,000 p.a. plus a car allowance of £10,557 p.a. LGPS pension. Generous leave and agile working (subject to operational need). Vetting and medical clearance will be required. This is a politically restricted post. TPBN1_UKTJ