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As a Senior Decisioning Architect, you’ll be one of our leading hands‑on Pega decisioning practitioners, taking technical ownership of complex solutions that deliver personalised, compliant customer experiences at scale. You’ll turn challenging business and customer needs into robust decisioning solutions and help set the technical standards for how we use Pega Customer Decisioning Hub. You’ll design and implement sophisticated decisioning solutions using Pega Customer Decisioning Hub, including Next-Best-Action frameworks, real-time containers and adaptive models. You’ll apply your technical expertise and judgement to solve complex decisioning challenges, identify opportunities to improve customer outcomes and turn those opportunities into high-quality, deliverable solutions. You’ll help continually evolve our decisioning capability, optimising how we use Pega CDH and supporting the introduction of new decisioning and personalisation capabilities. You’ll take technical ownership through the delivery lifecycle, from solution design and build through to testing, deployment, performance tuning and ongoing optimisation, ensuring solutions meet Pega architecture guidelines, industry standards and Nationwide’s risk appetite. The working hours (per week) for this role can be between 31.5 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. #J-18808-Ljbffr

• Swindon, United Kingdom, • Glasgow, United Kingdom, • London, United Kingdom Are you passionate about improving processes, solving problems and helping teams work more effectively? Do you enjoy bringing structure to complexity, identifying opportunities for improvement and turning ideas into practical solutions? Can you use data, insight and collaboration to drive continuous improvement and deliver better customer outcomes? In the Legal, Regulatory & Mandatory (LRM) Communications team, we put customers at the heart of everything we do. We plan, write and deliver millions of critical communications every year, helping customers manage their finances, understand important changes and make informed decisions when it matters most. We're looking for an Operational Improvement Consultant to join our LRM Projects, Delivery & Operations team. This is a fantastic opportunity to help improve how customer communications are delivered across Nationwide and Virgin Money, ensuring our processes, controls and ways of working support efficient, effective and high-quality delivery. Working closely with delivery, project and communications teams, you'll help drive operational excellence through process improvement, governance, controls and operational documentation. Using analysis, problem-solving and collaboration, you'll help ensure customer communications are delivered efficiently, consistently and at scale. The LRM Projects, Delivery & Operations team provides the foundations that enable the successful delivery of customer communications across Nationwide and Virgin Money. The team leads the communications elements of major customer change programmes, ensuring strategic change is translated into clear, effective customer communications and journeys that deliver the right outcomes for customers and the business. Alongside this, the team manages the production and distribution of business‑as‑usual customer communications, overseeing artwork, build, workflow and distribution activities across both brands. The team also supports the wider LRM function through governance, process management, documentation, technology and Digital Asset Management (DAM), helping to ensure communications are delivered efficiently, consistently and within a strong control environment. The team sits within the Group Customer & Communications (GCC) function. GCC's purpose is to understand our customers, create meaningful engagement opportunities and deliver compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside our social impact agenda. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. The team also usually meets up once per quarter in Glasgow or Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance‑related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Banking – but fairer, more rewarding, and for the good of society We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. As an Operational Improvement Consultant, you'll help drive operational excellence across the LRM Communications function, supporting activity that strengthens processes, controls and ways of working. You'll work with teams across the function to understand how processes are performing, identify opportunities to increase efficiency and strengthen controls. This will include supporting process reviews, mapping and documenting ways of working, and helping to implement practical changes that enhance quality, reduce risk and improve colleague and customer outcomes. You'll also help identify opportunities to make better use of technology, automation and AI‑enabled solutions to streamline processes, reduce manual effort and increase operational effectiveness. You'll support governance and operational oversight activity, gathering and analysing management information, assessing process performance, monitoring risks and tracking actions. By coordinating lessons learned activity and maintaining process documentation, procedures and playbooks, you'll help ensure teams have clear, consistent guidance and that opportunities for improvement are captured and embedded. Working closely with colleagues across LRM Communications, you'll help embed best practice, support operational excellence initiatives and contribute to the ongoing evolution of our processes, tools and ways of working. Here are some of the qualities and behaviours which will help you to succeed in the role. You'll: • Have a passion for continuous improvement, with a track record of identifying opportunities to simplify processes, improve controls and enhance operational performance, • Be experienced in process mapping, process design and documenting current and future‑state ways of working, • Have strong analytical and problem‑solving skills, using data, insight and root‑cause analysis to identify issues and recommend practical solutions, • Be comfortable interpreting management information, operational reporting and performance metrics to inform decision‑making and prioritisation, • Be able to build strong relationships and work collaboratively with and also manage stakeholders across projects, operations and delivery teams, • Possess a high level of attention to detail and a strong focus on quality, governance and operational controls, • Be comfortable working in a regulated environment, with an understanding of risk management, governance and control frameworks, • Have experience supporting operational reviews, governance activity, lessons learned exercises or continuous improvement initiatives as well as experience in communications, • Be proactive and self‑motivated, taking ownership of actions and seeing improvements through to implementation, • Have an interest in technology, automation and AI, with the curiosity to identify opportunities to improve processes and reduce manual effort through digital solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 5340, • Apply Before 11/02/2026, 11:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Please note that should you be successful in securing this role, the job title on our internal systems will be Supply & Services Consultant. #J-18808-Ljbffr

We’re looking for an executive engineering leader to set the direction for engineering excellence across Nationwide as we evolve our software delivery lifecycle (SDLC). Reporting directly to the Chief Technology Officer, this is a strategic engineering leadership role with impact across Nationwide. You’ll set the direction for how we simplify and modernise the tools, practices and architecture that underpin software delivery. By enabling teams to bring changes to market faster, more safely and at lower cost, you’ll help Nationwide respond more quickly to customer needs and deliver secure, resilient and high-quality digital services that are easier for our customers and members to use and rely on. Working in close partnership with the Engineering Practice and engineering leaders across the organisation, you’ll provide thought leadership and drive improvements in how we build software, adopt artificial intelligence and modern engineering tools, and measure and improve engineering performance. This is primarily a strategy and thought-leadership role, shaping the direction, roadmaps and architecture of engineering across Nationwide. You’ll also remain close to the engineering, taking a practical, hands‑on approach where it adds value through targeted proofs of concept and testing new capabilities in the tools already in our estate. This practical involvement will ensure our strategy and standards are grounded in real engineering insight and can be adopted effectively by engineering teams. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a requirement to attend our Swindon site sometimes once or twice per month for team and other collaboration events. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. #J-18808-Ljbffr

This is an exciting opportunity to help shape how Nationwide understands, improves and manages its end-to-end processes across Retail and Customer Operations. We're looking for a Change Consultant to support the development of Retail and Customer Operations process mapping. Working with colleagues across the Society, you'll help create a clear view of how processes operate, identify opportunities for improvement, and provide insight that supports better customer outcomes, reduced risk and increased efficiency. You’ll also use process data and continuous improvement methods to diagnose performance issues, test root causes and help teams deliver measurable, sustainable improvements. The role combines process analysis, stakeholder engagement and change delivery, supporting both strategic process improvement initiatives and the ongoing management of process information and insight. You'll work with business teams to document current and future state processes, support process ownership activities, and generate meaningful insights from process information and operational data. You’ll take improvement opportunities from insight through to action, helping to define benefits, prioritise interventions, support implementation and track whether changes deliver the intended outcomes. Retail Transformation is a dynamic, fast-paced area that leads and delivers meaningful business change. We partner across Retail and Customer Operations to improve colleague and customer experiences, simplify ways of working and support the Society's strategic priorities. We are happy to consider flexible working approaches to help you perform at your best. This is a 12 month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role The extras you’ll get • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . To find out more about using AI in our recruitment process, please read more here . What you’ll be doing As part of your role, you will lead and support change initiatives focused on process understanding, optimisation and continuous improvement across Retail and Customer Operations. You will apply structured continuous improvement approaches to define problems, establish baselines, identify root causes, develop solutions and measure benefits. You will facilitate workshops with business stakeholders to capture, document and maintain end-to-end process maps, ensuring they accurately reflect business operations and align to agreed modelling standards and governance requirements. A key part of the role will be using data and insight to understand business challenges and identify practical improvement opportunities. This includes working with stakeholders to gather requirements, supporting data collection, analysing outputs and translating findings into clear recommendations. You will build and validate analyses, interpret process variations and performance measures, investigate bottlenecks, and present evidence-based recommendations in clear business language. You will support the development of process ownership and governance frameworks by helping teams understand their processes, accountabilities, controls, risks and customer impacts. Working alongside Change Managers, Process Owners and Subject Matter Experts, you'll help shape future-state process designs and support the delivery of improvement activity. This will include facilitating root-cause analysis, developing improvement options, supporting pilots and implementation, and establishing measures and control plans to sustain the change. You’ll be expected to manage your workload through agreed delivery frameworks and governance processes, maintaining progress, risks, issues and dependencies through tools such as Jira and Microsoft 365 applications while ensuring quality outputs are delivered to agreed standards. Success in the role will depend on building strong relationships across multiple business areas and working collaboratively with stakeholders to deliver meaningful and sustainable improvements. About you The minimum requirements for this role are: • Have an understanding of end-to-end process mapping and process flows, • Be comfortable analysing information from multiple sources and translating it into clear, accurate process documentation and insight, • Demonstrate strong analytical and problem-solving skills with excellent attention to detail, • Have experience of supporting business change, process improvement or operational improvement activities, • Have experience of using operational data to investigate process performance and identify improvement opportunities, • Be able to apply continuous improvement techniques such as problem definition, root-cause analysis, process measurement, solution design and benefits tracking, • Be able to communicate effectively with a wide range of stakeholders and facilitate workshops to gather information and build understanding, • Be highly organised and capable of managing multiple priorities simultaneously, • Be comfortable working independently whilst contributing positively as part of a team, • Have strong Microsoft Office skills, particularly Excel, PowerPoint, Word and Teams Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam. Banking - but fairer, more rewarding, and for the good of society • Job Identification 5756, • Apply Before 11/03/2026, 11:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB #J-18808-Ljbffr

This is an exciting opportunity to provide strategic and operational leadership for the design and delivery of customer communications, ensuring alignment with business priorities and the delivery of outstanding customer outcomes. Acting as a trusted advisor and subject matter expert, you will drive a data-led approach to communications, using customer insights, testing and optimisation techniques to continuously improve effectiveness and performance across the business. You will lead and develop a high-performing team of design and delivery specialists, providing clear direction, coaching and support to ensure the consistent delivery of high-quality outcomes. Managing competing priorities and resources effectively, you will ensure activity remains focused on the areas of greatest strategic value while maintaining robust governance, strong controls and effective risk management across all communications activity. Working closely with stakeholders across the organisation, you will lead the investigation and resolution of communications-related issues, ensuring root causes are identified and sustainable improvements are implemented. You will also support the successful adoption of new decisioning and personalisation technologies, contribute to operational excellence across the function, and provide expert advice, guidance and strategic recommendations to senior stakeholders on the design and delivery of customer communications. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role are between 28 and 35. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. You will lead, inspire and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement. Building strong relationships across the business and with external stakeholders, you will influence outcomes, challenge constructively and ensure activity is delivered to the highest standards of quality and performance. As a strategic thinker and effective problem solver, you will analyse complex information, make sound judgements and provide recommendations that support informed decision-making. Acting as a key escalation point for team and operational issues, you will balance the pace of delivery with governance, risk and reputational considerations, while coordinating cross-functional responses to incidents and ensuring timely resolution of issues. With formal management responsibility for a team of up to 30 colleagues, you will lead the delivery of both long-term continuous improvement initiatives and short-term responses to emerging risks, issues and opportunities. You will effectively manage competing priorities and resources, ensuring activity remains focused on achieving business objectives and delivering the best possible outcomes for customers and the organisation. Minimum skills and experience: • Proven experience managing the end-to-end design, build, testing, validation and deployment of targeted customer communications using enterprise campaign management and decisioning platforms, supported by strong SQL knowledge, • Demonstrable experience delivering customer communications within a regulated environment, ensuring robust controls, quality assurance standards and compliance requirements are consistently met, • Strong understanding of campaign operations, with experience identifying, investigating and resolving communication delivery, execution and control issues in collaboration with data, technology and platform teams, • Proven leadership experience, with the ability to coach, develop and motivate teams, effectively prioritising workloads and allocating resources to achieve business objectives, • Experience managing the implementation of data, process and system changes, ensuring data quality, operational integrity and minimal disruption to business activities, • Strong stakeholder management and communication skills, with the ability to build effective relationships and collaborate across multiple teams and functions, • Excellent organisational, analytical and problem-solve skills, with a proactive approach to identifying opportunities for improvement, • A continuous improvement mindset, focused on enhancing operational efficiency, customer outcomes and overall business performance Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance‑related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. #J-18808-Ljbffr

SRT Marine Systems plc (SRT) is a market leader in its domain of international territorial surveillance technology and systems. We are respected, established and an ambitious company headquartered in the UK with a global customer base. The company has a global impact in the sovereign territorial surveillance domain by leading the next generation of surveillance technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. SRT is an exciting company where high quality results are rewarded. We are ambitious, agile and constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact. We are looking for a Head of IT to lead our internal IT function as SRT grows, taking ownership of the corporate IT estate, the day-to-day IT team and the service our people receive, and delivering the technology the business needs as it grows. This is a full-time, hands-on leadership role and the senior full-time IT position in the company, reporting to the Chief Operating Officer. As Head of IT will lead a small in-house team, direct our managed service provider, and work closely with people across the business to ensure IT needs are anticipated and delivered whilst protecting SRT from the substantial threat of cyber attacks from global threats. SRT has grown rapidly and now has more than 200 people across our offices, most of them engineers, with a corporate estate of Windows and Mac devices, and we now need a leader to own it, run it well and take it forward. This is corporate IT rather than product engineering: our software and systems engineering teams manage their own development tooling, along with the security of our products and their deployment in customer environments. The role of Head of IT is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Midsomer Norton on occasion, with good flexibility for hybrid working. • Lead and develop the in-house IT team, setting priorities, standards and ways of working, and making sure people across the business get fast, effective support, • Own the corporate IT estate end to end: Microsoft 365 and Entra ID, Windows and Mac endpoints, networks, telephony, meeting-room AV and office IT, • Define how support requests are routed, escalated and measured across our own team and our managed service provider, set the service levels, and hold our suppliers to account against them, • Manage the day-to-day performance of our managed service provider and other IT suppliers, including quarterly service reviews, escalations and the renewal of operational contracts, • Manage and deliver to the IT operational and project budgets, own the 12-month IT delivery plan, and contribute to the longer-term technology roadmap, sequencing projects sensibly alongside business-as-usual, • Be ever vigilant in protecting SRT’s data assets, people and associated third parties from the constant threat of cyber attacks, • Ensure that the manner in which SRT presents itself to the outside world, customers in particular, is consistent with SRT’s values and position as a trusted and professional business in every respect, • Own and continually improve our endpoint and identity platforms (device management, endpoint protection, secure remote access, privilege management and Mac management), keeping them current, well configured and evidenced, • Give business systems a home in IT: work with system owners across the business (ERP, Jira, delivery and HR tools, Microsoft 365 automation) so that configuration, integration and access are managed properly, • Contribute to security assurance and certification (Cyber Essentials Plus, ISO 27001) as the owner of the corporate estate and its controls, working alongside the Security & Compliance Manager, • Own joiners, movers and leavers, licensing, asset management and device lifecycle, and the policies and processes behind them, • Report clearly to senior leadership on service, risk, cost and progress in business terms, • Substantial experience leading an internal IT function in a growing organisation of similar or larger size, ideally an engineering, technology or manufacturing business, • Strong working knowledge of the Microsoft cloud estate: Microsoft 365, Entra ID, Intune, Defender and Conditional Access, plus Mac management, in a hybrid identity environment, • Experience of managing a managed service provider and other IT suppliers, including service levels, reviews and renewals, • A track record of running IT as a service people value: responsive, visible and pragmatic, with a bias to fixing things, • Experience of delivering IT projects and change alongside business-as-usual, and of managing an IT budget and delivery plan, • Understanding of security controls and frameworks (Cyber Essentials Plus, ISO 27001, NIST CSF) as they apply to a corporate IT estate, without needing to be a certification specialist, • The ability to lead, coach and develop a small team, and to work alongside highly technical engineering colleagues who manage their own tooling, • Strong communication skills, with the ability to explain technology choices and trade-offs to senior leaders in business terms, • Experience in a company that has grown quickly, or through a period of significant change, would be helpful, • Experience in high-trust, regulated or mission‑critical environments would be valuable, • Highly Competitive Salary and benefits package, • 25 days annual leave rising to 28 days with service, • Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds. #J-18808-Ljbffr

At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers. Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast-paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Project Manager role in the Remediation Centre of Excellence could be for you! This is a 12 month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. What you’ll be doing This is an exciting opportunity within the Remediation Centre of Excellence – on a day-to-day basis you will own and support the management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting scoping, planning, estimating, and delivering the change. You will take responsibility for the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the Senior Delivery Manager. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead/Senior Delivery Manager on progress, updates to plans, slippage, risks and issues. Working with multiple teams across Customer Resolutions, and regularly with our operational functions, you will show understanding of multiple dynamics. The projects you work on will range from the front door, to close down and continuous improvement activities and you’ll work so that the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers. Continuous improvement is a key part of our strategy; by identifying and implementing opportunities for improvement you will deliver business benefits and efficiencies, as well as pro-active identification, communication and resolution of risks and issues. You will support the utilisation of the appropriate delivery methodology and production of collateral, and you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework. About you As a minimum, you must have: • Demonstrable experience of delivering remediation projects, • Extensive knowledge of leading small/medium projects end-to-end from inception, through to benefits realisation, which have delivered measurable outcomes, • Strong critical thinking capabilities, with the ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions, • Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities, • Knowledge and experience of working with different change methodologies e.g. Agile and experience of robust governance and reporting frameworks, • Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence, • The confidence to challenge and influence where required including production of reporting up to Senior Leadership Team level Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: • Access to private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. Please note that should you be successful in securing this role the job title on our internal systems will be Delivery Manager. #J-18808-Ljbffr

Join our Transformation and Knowledge team and help shape the future of Nationwide. We're a vibrant, fast-paced, team responsible for delivering impactful business change that supports Nationwide's strategic ambitions and enhances outcomes for both our customers and colleagues. Working closely with stakeholders from across the Society, we lead a diverse range of initiatives, from improving customer services and strengthening operational processes to driving efficiency and managing risk. As a Change Manager, you'll play a pivotal role in leading medium to large-scale change initiatives, managing key workstreams within strategic programmes, and ensuring successful business readiness and adoption across Retail, Group Customer Operations and the wider organisation. This is an exciting opportunity to influence meaningful change, collaborate with a wide network of colleagues, and contribute to the delivery of transformation at pace while maintaining a focus on quality, control, and benefit realisation. You'll also support and develop Change Consultants within the team and play an active role in supporting leadership across the Transformation and Knowledge function. As part of the Business Services team, you'll work alongside colleagues from Transformation and Knowledge, Workforce Capacity and Planning, Training, and Customer Journey Management, helping to deliver change that makes a real difference across the Society. We are happy to consider flexible working approaches to help you perform at your best. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Swindon or Northampton site approximately (once per month). If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. #J-18808-Ljbffr

As a Decisioning Manager, you’ll play a key role in shaping the next phase of our customer decisioning journey, leading the design and optimisation of personalised, compliant customer experiences at scale. You’ll help take our use of decisioning into business banking, creating more relevant experiences and better outcomes for our customers. You’ll design and implement complex decisioning solutions using Pega Customer Decisioning Hub (CDH), including Next-Best-Action frameworks, real-time containers and adaptive models. You’ll also help shape and embed our customer contact strategy, using data and analysis to understand what’s working, identify opportunities to improve customer outcomes and turn those opportunities into deliverable change. You’ll also help us continually evolve our decisioning capability, optimising our existing Pega CDH capability while exploring new decisioning and personalisation technologies. Alongside this, you’ll support production deployment, testing, performance tuning and solution maintenance, making sure our solutions continue to meet Pega architecture guidelines, industry standards and Nationwide’s risk appetite. The working hours (per week) for this role can be between 31.5 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. #J-18808-Ljbffr

With the integration of Nationwide and Virgin Money there has never been a more exciting time to work in regulatory change at the society. We’re looking for someone to support the Scrum Master on the delivery of our Data Lake programme. This is an opportunity to join a growing team delivering strategic data and reporting capabilities that support important business and regulatory outcomes. You’ll work closely with Scrum Masters, Product Owners, Business Analysts, Developers, Testers and stakeholders across Finance, Data, Technology and Change. We’re looking for someone who is organised, proactive, and passionate about making a positive impact. You’ll be a good communicator with stakeholder management skills, capable of building relationships across a wide range of teams. As a self-motivated individual, you’ll take pride in your work, confidently coordinate activity, and work collaboratively to overcome challenges and remove blockers. An inquisitive nature, growth mindset, and eagerness to learn will help you thrive in this role and deliver real value to the business. The team works under an agile framework, focussing on 2-week sprints where each team member delivers value towards the overall project goals. The team works across multiple deliverables covering regulatory reporting and strategic data lake work and upcoming Virgin Money integration activities. We support all reporting across the Finance function. In this role you’ll get to experience how regulatory-driven changes impact our Financial Risk categories and our Society-wide reporting. You’ll establish strong relationships with key stakeholders across the entire organisation. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. #J-18808-Ljbffr

As the Senior Manager, Content Design, you'll play a pivotal role in shaping how customers experience and engage with content across Nationwide's digital channels. Reporting to the Head of Websites, you'll define the strategic direction and capability roadmap for content design, ensuring content supports exceptional customer experiences, business objectives and evolving customer needs. You'll lead a team of Content Designers responsible for creating clear, accessible and customer-focused experiences across the Nationwide website, app and Internet Bank. Working closely with the Websites Leadership Team, you'll help bring together customer insight, content strategy, search optimisation and digital experience design to create seamless and effective customer journeys. A key part of the role will be building and leading a high-performing content design function, developing capability across content strategy, accessibility and customer-centred design. You'll champion best practice, drive innovation and embed a culture of continuous improvement that raises the quality and effectiveness of content across the digital estate. This is a highly strategic leadership role for someone who combines customer focus, content expertise and commercial awareness, and is passionate about helping customers find, understand and act on information with confidence while shaping the future of Nationwide's digital experiences. At Nationwide we offer hybrid working wherever possible. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part‑time, you'll spend 40% of your working time, based at our Swindon, London, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. There will also be a need to attend a monthly team meeting in Swindon or London. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance‑related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society. We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide. As the Senior Manager, Content Design and Search, you'll set the strategic direction for content across Nationwide's digital estate, ensuring content plays a central role in delivering exceptional customer experiences and supporting business objectives. You'll define and lead a clear content vision, creating a roadmap that improves customer understanding, engagement and digital performance across the website, app and Internet Bank. You'll lead and develop a high‑performing Content Design function, building capability, setting standards and fostering a culture of innovation, collaboration and continuous improvement. Through strong leadership, you'll ensure the team has the skills, tools and frameworks needed to deliver content experiences that are customer‑focused, accessible and effective at scale. Working closely with senior leaders across Product, Design, Analytics and SEO, you'll translate customer insight, behavioural data and performance trends into strategic priorities and investment decisions. You'll ensure content decisions balance customer needs, commercial objectives, brand standards, accessibility requirements and regulatory obligations. You'll be accountable for the quality, consistency and effectiveness of content across Nationwide's digital channels, embedding robust governance, accessibility and risk controls into ways of working. You'll champion content design best practice and ensure all content supports customer outcomes while maintaining compliance with legal and regulatory requirements. As digital discovery continues to evolve, you'll work alongside the Senior Manager responsible for SEO and Search to ensure content strategies support how customers find and consume information. You'll help shape Nationwide's approach to emerging trends such as AI‑driven search, answer engines and changing customer behaviours, ensuring our digital experiences remain relevant, competitive and future‑ready. You'll also establish a culture of measurement, experimentation and optimisation, ensuring content performance is continuously evaluated and improved. Through your leadership, you'll deliver measurable customer, commercial and operational outcomes while helping shape the future of Nationwide's digital experience. • Significant experience defining and delivering content strategy within a large‑scale digital environment, with a proven track record of improving customer experience, engagement and business outcomes, • Strong leadership experience building and developing high‑performing content teams, with the ability to create capability and drive continuous improvement at scale, • Experience setting strategic direction and roadmaps, translating customer, business and digital priorities into clear plans and measurable outcomes, • Strong understanding of content design, information architecture, taxonomy, accessibility and digital customer journeys, with the ability to create scalable content experiences that support discoverability and customer needs, • Experience working closely with SEO and search specialists, with a good understanding of search optimisation, AI‑driven search and emerging digital discovery trends, • Excellent stakeholder management and influencing skills, with the ability to align senior leaders and cross‑functional teams around a shared vision, balancing customer, commercial, brand and regulatory requirements, • Experience operating within a regulated or governance‑heavy environment, with a strong appreciation for accessibility, compliance, risk and governance controls while maintaining a relentless focus on customer outcomes Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Manager Web Content & Search. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. • Job Identification 5427, • Apply Before 11/02/2026, 11:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Jubilee House, Newcastle, NE3 4PL, GB #J-18808-Ljbffr

• Swindon, United Kingdom, • London, United Kingdom, • Glasgow, United Kingdom With the integration of Nationwide and Virgin Money there has never been a more exciting time to work in regulatory change at the society. We’re looking for a Scrum Master to support the delivery of our Data Lake programme. This is an opportunity to join a growing team delivering strategic data and reporting capabilities that support important business and regulatory outcomes. You'll work closely with Product Owners, Business Analysts, Developers, Testers and stakeholders across Finance, Data, Technology and Change. You'll also have a direct report, providing day-to-day support and helping them build their delivery and Agile capability. The keys to success in this role are strong organisational, communication and stakeholder management skills, combined with the ability to build effective relationships across a wide range of teams. Success requires a self-motivated individual who takes pride in delivering value for business stakeholders and consistently focuses on achieving positive outcomes. The role also demands an inquisitive and collaborative mindset, with the confidence to coordinate activity across multiple teams, navigate challenges and remove blockers through effective partnership working. A proactive approach, sound judgement and a willingness to continuously learn and develop are equally important, enabling the individual to adapt, improve and make informed decisions in a fast-paced environment. The team works under an agile framework, focussing on 2-week sprints where each team member delivers value towards the overall project goals. The team works across multiple deliverables covering regulatory reporting and strategic data lake work and upcoming Virgin Money integration activities. We support all reporting across the Finance function. In this role you’ll get to experience how regulatory-driven changes impact our Financial Risk categories and our Society-wide reporting. You’ll establish strong relationships with key stakeholders across the entire organisation. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Glasgow or Swindon office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. The hiring manager for this role is Fabiana Consoli, and the main recruitment contact is Kris Mason. Banking - but fairer, more rewarding, and for the good of society What you’ll be doing In this role, you will be responsible for facilitating Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives, ensuring the team remains aligned and focused on delivering value. You will support the delivery of Data Lake features, reporting requirements and platform enhancements, working closely with teams across Finance, Data Engineering, Technology and Change to coordinate activity, manage dependencies and help remove delivery blockers. The role requires organisation and stakeholder management skills, with responsibility for maintaining clear delivery plans, actions, risks, issues and decisions. You will build effective relationships with key stakeholders, providing clear and timely updates on progress, achievements and challenges. Alongside delivery responsibilities, you will help drive continuous improvement within the team by strengthening ways of working and delivery discipline, while also supporting and developing a direct report through regular coaching, feedback and day-to-day guidance. About you The minimum requirements for this role are: Experience working in an Agile delivery environment, with a good understanding of Scrum principles Hands-on Jira experience, including boards, backlogs, workflows and reporting Comfortable working with ambiguity, well organised with good communication and stakeholder management skills Confidence coordinating activity across several teams and resolving blockers collaboratively Some experience supporting, coaching or developing another colleague Experience in Financial Services, Data, Reporting or Change delivery would be helpful, but is not essential Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 5572, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB #J-18808-Ljbffr

United Kingdom Our marketing squads bring together customer insight, data and creative expertise to deliver the right messages to the right audience at the right time. As a Customer Communications Journey Lead Manager, you’ll own the development and continuous improvement of end-to-end customer communication journeys across products, propositions and experiences. You’ll be responsible for ensuring communication journeys are joined up, optimised and effective in delivering strong customer experiences and commercial outcomes. Using customer insight, performance data and communication expertise, you’ll identify opportunities to enhance and optimise journeys, introduce personalisation where it adds value, and continuously improve communications to deliver better customer outcomes and experiences. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. Interviews for this position are expected to take place from 11 th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process. Please let us know about any annual leave you have planned during the interview timeframe. Banking - but fairer, more rewarding, and for the good of society What you’ll be doing You’ll own end-to-end customer communications journeys, mapping how communications work together, closing gaps and introducing new or personalised interactions where they add value. You’ll test, track performance and continually improve the experience. You’ll lead delivery across communications teams and channels, including websites, paid digital and 1:1 communications. You’ll ensure messages are clear, relevant, accessible and consistent across the journey, while improving discoverability through external channels, including AI-powered search. Working with data, platform and delivery teams, you’ll shape journeys that make practical use of available technology. You’ll determine the triggers, timing, sequencing and channels needed to deliver connected, personalised communications. You’ll turn journey requirements into clear plans and priorities, balancing customer needs, commercial value, risk and delivery constraints. Throughout, you’ll maintain the controls needed to meet compliance and quality standards. About you For this role, we’re looking for: • Experience designing and improving end-to-end 1:1 communication journeys across multiple direct and digital touchpoints - leveraging 1:1 comms excellence principles to make journeys and execution clear, effective, customer-centred, and compliant, • Experience using customer insight and performance data to assess existing journeys and identify problems and improvement opportunities, • Hands-on experience designing journey logic, including customer segments, signals, sequencing and channel mix, • Experience prioritising and delivering a journey improvement roadmap, balancing customer value, return, risk and feasibility, • Experience leading cross-functional delivery without direct authority Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 5447, • Apply Before 11/02/2026, 11:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 7/11 Montague Street, Worthing, BN11 3AX, GB #J-18808-Ljbffr

As a Product Owner, you’ll step into an exciting opportunity to join our Retail Savings Product team within the wider Group Retail Products function. You’ll play a central role in shaping and managing savings products that help customers achieve their financial goals while delivering exceptional value. With proven product management experience gained within the banking industry, ideally managing savings or other financial products, you’ll bring the expertise needed to drive meaningful impact from day one. In this role, you’ll take full ownership of the product lifecycle, from developing new propositions and bringing them to market through to monitoring performance and ensuring consistently positive customer outcomes. Your strong verbal and written communication skills will enable you to influence decisions, collaborate effectively across the business, and champion great customer outcomes. You’ll also play a key part in driving trading performance and leading initiatives that support the continued growth of our savings book. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam . Banking - but fairer, more rewarding, and for the good of society In this role, you’ll help shape the strategic direction of our ISA range by reviewing the competitive and regulatory landscape, assessing our position and making recommendations on our response. You’ll work closely with colleagues across the business to turn strategy into action, leading key projects and providing expert product insight. Your focus will be on ensuring fair customer outcomes remain at the heart of everything we do, while identifying opportunities to boost business performance. You will also collaborate with stakeholders to develop and deliver a roadmap of initiatives that make a real impact. As a minimum, you’ll bring: • Proven experience as an established Product Manager or Product Owner, with strong expertise in product management and risk management within the banking sector, • A proven track record of delivery, successfully transforming ideas into impactful solutions that drive positive outcomes for customers and the business, • Exceptional stakeholder management and influencing skills, with the ability to build strong relationships, navigate competing priorities, and communicate effectively at all levels, including senior leadership, • A curious, analytical, and customer-focused mindset, using data, processes, policies, and procedures to identify opportunities for improvement, strengthen controls, and enhance customer protection Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 4238, • Apply Before 10/12/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB #J-18808-Ljbffr

As a Website Product Owner, you'll be responsible for the performance, optimisation and continuous improvement of a defined area of Nationwide's digital estate, including the website, app and Internet Bank. You'll own and prioritise your backlog, ensuring customer and business needs are translated into clear, actionable plans that deliver measurable outcomes. Working as part of a multidisciplinary team, you'll collaborate closely with Content, Product Design, Insight, SEO and Engineering colleagues to identify opportunities, solve customer problems and enhance digital journeys. Using customer feedback, data and performance insights, you'll make informed prioritisation decisions and help deliver seamless, accessible and effective experiences for millions of customers. You'll play a key role in balancing strategic objectives with day-to-day delivery, ensuring your area of ownership continues to evolve in line with customer expectations, business priorities and regulatory requirements. Through strong stakeholder management and a focus on outcomes, you'll help drive improvements that increase customer satisfaction, engagement and digital performance. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. There will also be a need to attend a monthly team meeting in Swindon. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. The hiring manager for this role is Emma Smith, and the main recruitment contact is Sameena Rehman. Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process. Please let us know about any annual leave you have planned during the interview timeframe. Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing & Corporate Affairs Manager. Banking - but fairer, more rewarding, and for the good of society You’ll be responsible for defining the vision, roadmap and priorities for a key area of Nationwide's website, app and Internet Bank. You'll use customer insight, analytics and business objectives to identify opportunities, shape product direction and deliver improvements that enhance customer experiences and deliver measurable outcomes. Working closely with Content, Product Design, Insight, SEO, Engineering and Operations teams, you'll lead the delivery of end-to-end digital journeys, balancing customer, commercial, regulatory and technical considerations to maximise value. You'll build strong relationships with stakeholders across the business, influencing priorities and ensuring alignment on objectives. As the accountable owner for your product area, you'll ensure all activity meets the highest standards of quality, accessibility, governance and compliance, while continuously driving improvements that support Nationwide's strategic ambitions. Experience as a Product Owner, with responsibility for delivering and optimising digital customer experiences A strong understanding of website journeys, customer behaviour and performance metrics, with the ability to use insight and data to drive improvements Proven experience managing product backlogs and roadmaps, including defining epics and user stories, prioritising work, and aligning delivery to customer, business and strategic objectives The ability to translate complex business needs into clear, actionable requirements that are ready for delivery Strong decision-making and prioritisation skills, with a track record of balancing customer needs, business goals and delivery constraints Excellent communication and stakeholder management skills, with the confidence to engage and influence at all levels, including senior leadership The ability to build strong relationships, challenge constructively, and bring people together to achieve shared outcomes Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 5425, • Apply Before 11/02/2026, 11:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Jubilee House, Newcastle, NE3 4PL, GB #J-18808-Ljbffr

As a Product Owner, you’ll step into an exciting opportunity to join our Retail Savings Product team within the wider Group Retail Products function. You’ll play a central role in shaping and managing savings products that help customers achieve their financial goals while delivering exceptional value. With proven product management experience gained within the banking industry, ideally managing savings or other financial products, you’ll bring the expertise needed to drive meaningful impact from day one. In this role, you’ll take full ownership of the product lifecycle, from developing new propositions and bringing them to market through to monitoring performance and ensuring consistently positive customer outcomes. Your strong verbal and written communication skills will enable you to influence decisions, collaborate effectively across the business, and champion great customer outcomes. You’ll also play a key part in driving trading performance and leading initiatives that support the continued growth of our savings book. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam . Banking - but fairer, more rewarding, and for the good of society What you’ll be doing In this role, you’ll help shape the strategic direction of our ISA range by reviewing the competitive and regulatory landscape, assessing our position and making recommendations on our response. You’ll work closely with colleagues across the business to turn strategy into action, leading key projects and providing expert product insight. Your focus will be on ensuring fair customer outcomes remain at the heart of everything we do, while identifying opportunities to boost business performance. You will also collaborate with stakeholders to develop and deliver a roadmap of initiatives that make a real impact. About you As a minimum, you’ll bring: • Proven experience as an established Product Manager or Product Owner, with strong expertise in product management and risk management within the banking sector, • A proven track record of delivery, successfully transforming ideas into impactful solutions that drive positive outcomes for customers and the business, • Exceptional stakeholder management and influencing skills, with the ability to build strong relationships, navigate competing priorities, and communicate effectively at all levels, including senior leadership, • A curious, analytical, and customer-focused mindset, using data, processes, policies, and procedures to identify opportunities for improvement, strengthen controls, and enhance customer protection Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 4238, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB #J-18808-Ljbffr

About the job As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play a key technical role in ensuring the reliability, safety and performance of the technology supporting our Strategic Road Network. You will work across a diverse range of operational technology systems, managing configuration, change, testing and troubleshooting within a complex, safety-critical environment. Working closely with operational teams, technical specialists, suppliers and stakeholders, you'll ensure configurations are accurate, controlled and compliant with business and technical standards. With our technology estate continually evolving, you will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. • Manage and maintain configuration information for critical Operational Technology systems, ensuring accuracy, integrity, availability and full lifecycle control., • Complete configuration requests and Requests For Change (RFCs) through approved tools and governance processes, assessing and coordinating controlled change to minimise operational risk, disruption and downtime, • Support the planning, testing, validation and deployment of new or upgraded Operational Technology systems, ensuring configurations are technically sound and successfully integrated into live environments., • Provide specialist operational and technical support during incidents, faults and system issues, using a structured approach to identify risks, investigate problems and coordinate effective resolutions with internal teams and external suppliers, • Maintain accurate asset, geographical and account records in line with cyber security standards, while driving improvements to technical documentation, configuration processes and knowledge across the team., • Support and help develop the configuration of advanced traffic management systems and site data design, including the accurate configuration of signs, signals and associated roadside technologies across the Strategic Road Network. About you We are looking for someone with a strong technical background who can work confidently with complex systems and configuration in a live operational environment. • Demonstrable experience configuring, maintaining and supporting complex technical systems in an operational environment, with an understanding of system, component, interface and data relationships., • Proven experience in configuration and change management, completing technical changes through formal processes and applying controls to minimise operational risk., • Strong technical aptitude with a methodical, analytical approach to problem solving, fault investigation and assessing the impact of configuration changes., • Experience of incident management and supporting operational resources during incidents, crises or major events. Experience in an operational control room or safety-critical environment is desirable., • Strong stakeholder engagement skills, with experience working collaboratively with technical specialists, operational teams, suppliers and partners, and communicating effectively with technical and non-technical audiences., • Relevant technical qualification, apprenticeship or equivalent practical experience, with a proactive approach to continuous improvement. Knowledge of National Highways operations and associated technology is desirable. About us Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. JBRP1_UKTJ

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