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  • Hotel Operations Manager (London Cluster)
    Hotel Operations Manager (London Cluster)
    4 days ago
    £65000–£66788 yearly
    Full-time
    Temple, London

    Job Ref: 13186 Branch: Apex Temple Court Hotel Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: 5 on 2 Off Hours per week: 40 Posted date: 04/06/2026 Closing date: 18/07/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Operations Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our senior management team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role overview: This is a highly visible role and as the daily face of the Hotel, you will be responsible for overseeing the continual development and delivery of our Apex Brand Values, our guest journey, our brand standards, cost controls, Hotel's profitability, Health & Safety, Sustainability, & Team culture. This role will involve operational coverage across a seven-day week rota, as required by the business. Your main responsibilities are for your home base, though you will be required to operate across our 2 London Hotels, as directed by the Hotel Manager for London, and the Regional General Manager, England. You may also be required to assist and support at our sister property in Bath Spa, as and when requested by the Hotel Manager, London & Regional General Manager, England. Key Responsibilities Customer centricity • To be highly visible at key operational times to ensure the drive and enhancement of the customer experience, • Maintain Team focus on 'the Customer's need', individualising and personalising service where possible and encouraging Team initiative, • Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps, • Ensure the highest cleanliness standards across all hotel's areas Growth & profitability • Collaborate with HOD's and Sales to support in following up customer lead opportunities and actively grow the business, • Work with HOD's to ensure that teams are upskilled and multiskilled in line with business requirements, • Analysis of daily / weekly payroll costs in accordance with forecasted and materialised revenue levels to ensure optimal staffing deployments are managed with overspend corrected within the same trading period, • Ensure effective holiday/sickness/absence management Employer of choice • In line with company initiatives, deliver and initiate regular team recognition, • Develop and coordinate a community / social calendar of events for cluster teams, • Support the delivery of regular company wellness initiatives Strategy delivery • Ensure F&B strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets, • Create and ensure a "Sales Team mentality" across all departments (Upselling, cross selling), • Continuously look for and action cost saving strategies, • Ensure that all operations are running smoothly in tandem with one another Company Policy and Risk Management • Ensure all legislative standards of performance are adhered to i.e. Health and Safety, Fire and Food Safety, IT and Accounting Compliance and HR procedures, • Collaborate with Risk and Compliance division to ensure all required training is delivered within timeframes required Making a difference • Implement and coordinate initiatives across the cluster in line with the 'giving something back' company charter, • Ensure ownership and accountability of our Sustainability Agenda across all departments About you: We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will: • Maintain and enhance a guest and team centric culture, • Communicate effectively at all levels both verbally and in writing, • Influence and inspire confidence, • Demonstrate a coaching, supporting and challenging mentality that delivers operational results, • Build effective and productive relationships (internal & external), • Create an open environment, • Identify and manage best resources to achieve targets, • Translate strategies into practical plans You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you! About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Face-to-Face Fundraiser
    Face-to-Face Fundraiser
    1 month ago
    Full-time
    London

    About the job Face-to-Face Fundraiser (NDCS Campaign) Location: LONDON – Premier venues including shopping centres, premium venues such as train stations, Door to Door and major events. Earnings: £80 a day + Uncapped Performance Bonuses Ready to Build a Career with Purpose? Join SGL At SGL, we are experts in connecting people with causes that matter. We partner with some of the UK's most respected and impactful charities, and we're looking for passionate individuals to represent them on the front line. This is a fundamental fundraising role. You will be at the heart of generating vital, long-term income that allows our charity partners to continue their critical work. If you want a job where your performance has a direct and measurable impact, this is it. We guarantee you a weekly rate, providing financial stability so you can focus on what you do best: inspiring people and making a difference. Your Mission: As a Self-Employed Fundraiser with SGL, you will be the vital link between the public and the important causes we support. Your day-to-day will include: • Engaging the public in vibrant, high-traffic locations across London and surrounding regions and inspiring them to support our charity partners., • Securing regular, ongoing contributions by signing supporters up to Regular Giving programmes, the lifeblood of charitable income., • Building genuine rapport quickly, representing our charity partners and Strive Group with professionalism, passion, and respect., • Working as part of a supportive, high-energy team to meet and exceed fundraising targets., • Managing your own pitch and materials, taking pride in your professional presentation. Are you the SGL Fundraiser We're Missing? We're looking for charismatic individuals who thrive on human connection. No prior fundraising experience? No problem. We provide best-in-class training to equip you for success. The ideal candidate is: • A phenomenal communicator: You love talking to people and can hold an engaging conversation with anyone., • Resilient & positive: You handle rejection professionally and maintain enthusiasm for the next conversation., • Self-motivated: You're driven to hit targets and earn bonuses, understanding that every conversation contributes to a bigger goal., • Reliable & professional: You turn up on time, ready to represent important causes with integrity., • Based in or around London: Ready to work at various venues across the city and region. Why Choose SGL? We believe that to do great work for others, we must first take great care of our team. When you join us, you gain: • Financial Security & Rewards: A guaranteed daily rate plus uncapped performance bonuses. Your hard work directly boosts your earnings., • Elite Training: Comprehensive training on fundraising techniques, public engagement, and compliance, setting you up for success from day one., • A Supportive Team: You're not on your own. You'll be part of a collaborative team with an inspiring Core Manager dedicated to your growth and well-being., • Flexible Scheduling: We offer full-time and part-time hours to fit around your life., • Career Pathway: This is a contract for services (self-employed), but outstanding performers find opportunities for progression into team leadership and management roles and even an opportunity to run their own campaign or office., • The Ultimate Perk: The profound satisfaction of knowing your daily effort directly funds critical services and creates change in the world. How to Apply: If you're ready to use your talent for conversation to make an exceptional impact, we want to hear from you. Please send your CV and a brief note explaining why you'd be a fantastic fundraiser for SGL. Successful applicants will be invited to an interview either face to face at our recruitment office or via Zoom, where you'll meet the recruitment team and learn more about the role.

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    No experience
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  • Groups, Conference and Events Assistant Manager
    Groups, Conference and Events Assistant Manager
    4 days ago
    £36050 yearly
    Full-time
    London

    Job Ref: 13136 Branch: Head Office - London Location: London - Head Office Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: Monday to Friday - shift pattern 8:30am-5pm; 9am-5:30pm; Occasional evening/weekend work required Hours per week: 40 Posted date: 21/05/2026 Closing date: 04/07/2026 Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Groups,Conference,and Events Assitant Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Events and Group Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Please note this position is an office-based role focused on managing group and event enquiries. Main Purpose of Job To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination, and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces. Specific Tasks Supervisory Responsibilities • Supporting the GCE Manager in overseeing daily team operations and strategic planning, • Provide guidance, training, and mentoring to junior team members., • Delegate tasks and monitor performance to ensure service standards are met., • Assist in onboarding new team members and contribute to development plans. Sales & Revenue Generation • Convert group and event enquiries into confirmed bookings., • Maximise bedroom, meeting room, and event space revenue. Client Relationship Management • Build strong relationships with corporate, leisure, and agency clients., • Conduct site visits and client meetings to showcase the hotel's offerings. Event Coordination • Liaise with internal departments (F&B, Front Office, Housekeeping) to ensure seamless event delivery., • Prepare detailed function sheets and ensure all client requirements are met., • Attend and support events as required to ensure client satisfaction. Administration & Reporting • Maintain accurate records in the hotel's booking system., • Prepare reports on sales performance, booking trends, and client feedback., • Generate reports on sales performance, booking trends, and client feedback., • Monitor team productivity and suggest improvements to processes. Reporting Structure • GCE Manager (region to be specified), • This post has supervisory responsibility for GCE Executives, • Whilst this role will have accountability to a specific primary region, as business needs require, this will expand to cover all Apex Hotels and locations to the same standard and role responsibilities About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Skills & Experience Required: • Proven experience in events or group sales, ideally within a hotel or hospitality environment., • Strong leadership and supervisory skills., • Strong commercial awareness and target-driven mindset., • Excellent communication and negotiation skills., • Ability to multitask and manage multiple events simultaneously., • Proficiency in booking systems (e.g. Infor, Opera, Delphi) and Microsoft Office. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!

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