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  • Reservation Agent
    Reservation Agent
    1 day ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

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  • Head Sommelier
    Head Sommelier
    7 days ago
    £48500 yearly
    Full-time
    Mayfair, London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are seeking an exceptional Head Sommelier to steward and elevate our wine department to the highest level. This role demands an individual of exceptional taste, authority, and vision—someone capable of refining a distinguished wine list while shaping its future direction. You will have ownership of the department, rigorous cellar stewardship, and the cultivation of a polished sommelier team dedicated to delivering seamless, intuitive, and discreetly exceptional service, with the opportunity to earn up to £70,000 p/a! Why work with us as a Head Sommelier? • Salary of up to £48,500 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: What We Are Looking For? • A minimum of 2+ years of experience as a Head/Senior Sommelier in a high-calibre fine dining or luxury hotel environment., • WSET Level 3 or 4 (Diploma) or CMS Certified/Advanced Sommelier preferred., • Expertise of Old and New World wines; experience with [Sake/specific regional focus if applicable] is a bonus., • A composed and charismatic leader, distinguished by exceptional communication, assured initiative, and a calm, professional presence under pressure.

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  • Care / Support Worker
    Care / Support Worker
    26 days ago
    £13.8–£15 hourly
    Full-time
    Bromley

    Bright Sky Care are looking for motivated Carers and Support Workers to work for our domiciliary care clients. You will assist our service users with a variety of duties, and in doing so you will observe and respect their dignity, privacy and independence, as far as is practical. This is what you get with us: Bright Sky Care is a premium domiciliary care provider, we focus on delivering the highest quality care to every one of our customers ensuring that our ethos of Empathy, Excellence and a passionate people first approach underpins our service. This means we take pride in our staff being the best in class to be able to deliver uncompromising quality service. In order to maintain best in class staff, we strive to ensure you are happy in your work environment across the factors that truly matter. We are proud to say we will commit to providing a competitive financial package, real Career Growth is also a priority, as ‘we grow you grow’, we are happy to assist in your career goals (whether you want to become a nurse, registered manager, operations manager etc). About us: Bright Sky Care is a customer focused agency with a focus across the following locations: Bromley, Beckenham, Chislehurst, West Wickham, Orpington, Greater London, and across Kent , the team have 50+ years experience in business and customer focused industries and are keen to revolutionise the care sector with a premium, high quality, people-first centred approach. We are aware that people seeking care services generally don’t want to go into a care home, however trying to reach the level of quality of care they want at home can be a challenge. This is the problem Bright Sky Care is here to solve!! We aim to provide a people-first centred approach delivering premium care to people in the comfort of their own home. About you: This role would be perfect for anyone who is ambitious and wants to be part of growing, developing and working with the best team within the industry. If you are a genuine caring individual who embodies our ethos of Passion, Empathy and Excellence then we think you will be a perfect fit to join our family. We will only consider candidates with a minimum Level 2 NVQ and Care Certificate. Experience in any of these previous roles would be advantageous: Care Assistant, Support Worker, Healthcare Assistant, Domiciliary Care, Community Care or HCA roles. Candidates with full UK driving licenses with access to their own vehicle preferred as the regions we cover may not have the best transport links. We are not able to provide sponsorship at this time. Responsibilities: Your role with us will largely depend on the customer you are working with as we support a wide range of individuals, but some of Your main duties and responsibilities will include: ● Providing personal and practical care services for people with a wide range of illnesses and disabilities ● Assisting service users with getting up in the morning, dressing, undressing, washing, bathing and the toilet where necessary ● Administering medication ● Helping service users with mobility problems and other physical disabilities, including incontinence and help in use- and care of aids and personal equipment. ● Care for service users who need end of life care ● Help in the promotion of mental and physical activity of service users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation ● Promoting customer health and wellbeing, enabling them to live their life to the full ● Helping to prepare meals as well as assisting with social activities. ● To read and write in log-book records and take part in staff and service users’ meetings and in training activities as directed; · updating and completing paperwork and case logs/diaries Benefits: ● Free training ● Further training up to NVQ level 3 and beyond ● Day off on your birthday ● Free MOT Testing ● Career Progression opportunities ● Flexible Shift patterns ● Immediate Start ● Annual DBS screening Ability to commute/to: ● Bromley, Biggin Hill, Croydon, Sevenoaks, Gravesend Kent: reliably commute or plan to relocate before starting work (preferred) ● Greater London Boroughs Remuneration: ● £12.40 - £15.50 an hour Job type: ● Full-time ● Part-time Shift and schedule: ● 12 hour shift ● 8 hour shift ● Weekends availability ● Night Shift ● Overtime ● Flexible Job Type: Full-time Benefits: Bereavement leave Company events Company pension Employee mentoring programme Referral programme Application question(s): Do you have a minimum NVQ Level 2 or equivelant? Do you require sponsorship to work in the united kingdom? Do you have your own car? Education: GCSE or equivalent (required) Experience: Home care: 2 years (required) Language: English (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person

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  • Chef de Partie
    Chef de Partie
    2 months ago
    £36000–£37000 yearly
    Full-time
    London

    Hidden in a courtyard by Covent Garden market, Burro is a brand new restaurant opening from the team behind Trullo, an icon of the London dining scene, opened in 2010. This venture, led by chef-owner Conor Gadd, serves Italian food with a focus on simple, seasonally focused and adored classics the country over. A wine list which represents the classics whilst also exploring the lesser-known Italian regions. All executed in a warm and atmospheric room. Led by a group of people who care deeply about hospitality, creating a warm and generous culture and operating with growth of it’s people at it’s core. Who we're looking for An ambitious and driven Chef de Partie; someone who wants to put their all into their time and wants to build and grow alongside us. Someone who enjoys busy and fast-paced environments; Lives for the thrill of service and is comfortable being relied upon and relying on others when needed. · Passionate and engaged; Someone who cares about food, drink and looking after people and wants to build genuine, unique and lasting connections with guests and each other. Professional yet personable; Different personalities are what make great teams, so reflect this in your work! What we offer • A healthy work-life balance, favouring 4-day working weeks where possible, • Staff discount when dining at the restaurant, • Cost price staff purchases, • Paid for training such as WSET or mental health first aiders, • The opportunity to be a part of a new and exciting restaurant opening and join at the start of a new journey Chef requirements • Take responsibility for the preparation, organisation and cleanliness of your section., • Execute menu items with the care and respect given to each dish, representative of the standards set., • Communicate with the team during busy services in a concise and controlled way., • Adhere to food safety, hygiene and H&S requirements, • Perform HACCP tasks, keeping the kitchen in line with procedure, • Assist with the training and development of junior staff, • Recognising the care placed on each of the above and the importance of our suppliers and sourcing, becoming fluent in this., • Work calmly even under pressure, • Supporting the head chef and senior team in creating a nurturing restaurant environment, • Learning and taking an interest in our product across not only food, but also drinks and service, • Support the BOH team in closing duties, • Following the procedure and listening to reasonable requests from the management team, • Feeding back to management any problems or positives, • Food safety level 2, • At least 2 years of experience in a fast-paced, standards-driven kitchen- But right cultural fit is most important, an eagerness to learn and develop

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