Operations Manager
2 days ago
Bristol
Operations Manager — Altius Talent Bristol-based About Altius Altius Talent is a UK-based recruitment firm placing senior operations, sales and management talent into the US logistics and freight forwarding market. We've built a profitable, fast-growing business with a strong reputation across Houston, Dallas, the Northeast, and the Midwest — and we're now scaling toward a defined exit horizon. We bill from the UK into the US. Our consultants are smart, well-paid, and supported. We're not a churn-and-burn agency. Why this role exists The owner currently absorbs every operational fire — IT, email, vendors, payroll, commissions, hiring logistics, reporting, systems. That's no longer scalable. This role exists to take ownership of operations so the leadership team can focus on what they do best: client relationships, billing, and strategic growth. It's a genuine number-two seat with real ownership, not a pure admin role. What you'll own People & hiring • Day-to-day people management for the consultant team, • Onboarding new hires through to productivity, • KPI tracking, weekly 1:1s, performance management, • Sourcing and first-stage interviewing for new hires Systems & vendors • Bullhorn (CRM), LinkedIn Recruiter, RingCentral, • Email infrastructure, • IT support relationship, • Vendor management, contracts, renewals Finance & commercial admin • Commission calculations and verification, • Payroll liaison with our accountant, • Monthly KPI dashboard and reporting to the owner, • Compliance, contracts, terms of business Office & operations • Smooth running of the day-to-day, • New initiatives (US office setup is on the horizon — this role helps deliver it) Who you are • 5+ years experience in recruitment operations, agency management, or a number-two role at a similar-size firm, • Comfortable with Bullhorn or a comparable CRM, and confident across the recruitment tools stack, • Detail-oriented — commissions, payroll, and KPIs need to be right, every time, • Comfortable managing people without ego, • Strong systems-thinker who can spot what's broken and fix it, • Discreet, dependable, low-drama You're not an ex-biller wanting to get back into billing. You're someone who finds running things well genuinely satisfying. What we offer • base depending on experience, plus performance bonus tied to firm KPIs, • Hybrid working (4 days office / 1 day remote), Bristol HQ, • Direct line to ownership, real influence on direction, • A profitable, stable, growing firm with a clear long-term plan, • Genuine ownership of your function; we're hiring you to run this, not to ask permission