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Senior Resident Liaison Officer (RLO)\n\nSalary: Up to £36k + package\n\nLocation: Midlands\n\nJob Type: Permanent\n\nFortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to join their planned maintenance team across the Midlands region. This role focuses on refurbishment and planned works projects within occupied residential properties.\n\nAs the senior point of contact for residents, you will play a key role in managing stakeholder relationships, resolving escalated issues, and ensuring a first-class customer journey throughout the lifecycle of the project.\n\nKey Responsibilities\n\nLead resident engagement activities across multiple planned maintenance and refurbishment projects.\nAct as the primary point of contact for residents, clients, and key stakeholders throughout the programme of works.\nCoordinate appointments, property visits, and access arrangements to support project delivery.\nConduct resident consultations, home visits, and customer satisfaction surveys.\nManage and resolve complex resident complaints and escalations, ensuring positive outcomes.\nWork closely with Contracts Managers, Site Managers, and operational teams to ensure projects are delivered on time and to a high standard.\nMonitor resident satisfaction and identify areas for service improvement.\nMaintain accurate records, project trackers, and client reporting requirements.\nSupport and mentor junior Resident Liaison Officers where required.\nEnsure all resident liaison activities are delivered in line with client expectations and contractual KPIs.\nWhat We're Looking For\n\nProven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction.\nExperience handling escalated complaints and managing stakeholder expectations.\nStrong relationship-building and customer service skills.\nExcellent verbal and written communication abilities.\nConfident working with clients, residents, and operational teams at all levels.\nStrong organisational skills with the ability to manage multiple projects simultaneously.\nProficient in Microsoft Office and project management systems.\nFull UK driving licence and access to a vehicle.\nFlexible approach to travel across the Midlands region.\nWhy Join Us?\n\nCompetitive salary and benefits package.\nCareer progression opportunities.\nEmployee referral scheme.\nOngoing training and professional development.\nEmployee wellbeing support.\nFriendly and collaborative working environment.\nIf you are interested in this position, please apply or if you would like to have a confidential chat, please call our office and speak to Taylor Johnston.\n\nFortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.\n\nINDTJ

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Midlands Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to join their planned maintenance team across the Midlands region. This role focuses on refurbishment and planned works projects within occupied residential properties. As the senior point of contact for residents, you will play a key role in managing stakeholder relationships, resolving escalated issues, and ensuring a first-class customer journey throughout the lifecycle of the project. Key Responsibilities • Lead resident engagement activities across multiple planned maintenance and refurbishment projects., • Act as the primary point of contact for residents, clients, and key stakeholders throughout the programme of works., • Coordinate appointments, property visits, and access arrangements to support project delivery., • Conduct resident consultations, home visits, and customer satisfaction surveys., • Manage and resolve complex resident complaints and escalations, ensuring positive outcomes., • Work closely with Contracts Managers, Site Managers, and operational teams to ensure projects ...

As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare. Are you an experienced customer service pr

MONTH TEMP TO PERM OPPORTUNITY - PREVIOUS RLO EXPERIENCE REQUIRED* We're Hiring: Resident Liaison Officer Location: Wirral (Bebington, Bromborough, Pensby, Heswall) Sectors: Social Housing Project Types: Retro-fit scheme Pay rate: £27-30k per year salary (dependant on salary) Duration: 6

Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption duri

As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large‑scale, capital works–led housing investment programme. The Resident Liaison function is integral to the success of capital works, ensuring projects are delivere

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment – from executive to operative level.With offices in London, Manchester and the Southwest, we specialise in Housing, C

We are hiring for a temp-to-perm Resident Liaison Officer for our client. Duties of the ResidentLiaison Officer include:.

A recruitment agency is seeking an experienced Resident Liaison Officer for a temporary position in the United Kingdom. The role involves booking appointments, carrying out surveys, and managing resident complaints.

Resident Liaison Officer (SHDF) | Swindon | £22. Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated RLO to join our team in. Swiftly and professionally resolving any on-site queries or concerns to maintain high resid

Core Group in Reading is looking for a proactive Resident Liaison Officer to maintain strong relationships between residents and site teams. You will act as the main point of contact for residents, providing them with updates and handling any concerns professionally.

Mulalley is seeking a proactive Resident Liaison Officer to join our construction site teams in Greater London. This role is vital for ensuring residents communicate effectively with project teams while maintaining high service standards.

Fawkes & Reece London is seeking a Resident Liaison Officer for a 6-month temporary to permanent role based in Wirral.

In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. As the key point of contact for residents, you will:. Ensure residents are kept informed of works, processes, and any changes or updates.

A leading company in the housing sector is seeking a Resident Liaison Officer to assist tenants during major works in Greater London. This role includes responsibilities such as providing advice to residents and coordinating with contractors to ensure smooth communications.

Resident Liaison Officer - Social Housing Planned Works. We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance within Social Housing in Dartford and surrounding areas. It will be your responsibility

Core Group is seeking a proactive Resident Liaison Officer in Reading to maintain strong relationships between residents and site teams, ensuring smooth project delivery. The role includes acting as the main contact for residents, managing communications, and supporting vulnerable individuals throug

Velocity Recruitment is seeking an experienced Resident Liaison Officer for a long-term programme in Ealing, West London. This role is crucial for ensuring smooth communication between residents, site teams, and the client, while maintaining customer satisfaction throughout refurbishment works.

Regen Solutions is seeking a Resident Liaison Officer in East London to maintain positive relationships with residents during planned kitchen and bathroom refurbishments. This role requires an experienced individual capable of managing resident communication and ensuring satisfaction throughout the

A property services recruitment firm is looking for a Resident Liaison Officer to work on planned maintenance projects in the Greater London area. The successful candidate will act as a link between tenants and the site team, ensuring quality service and addressing resident concerns.

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. Previous experience working as a Resident Liaison Officer

You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. We are seeking an enthusiastic, proactive, and experienced Resident Liaiso

We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues,

As a Resident Liaison Officer, you will be a key member of a dedicated, construction site-based team, acting as the main link between residents and the project team. We are an award-winning construction company expanding our Resident Liaison Teams across London and the surrounding areas. By fosterin

A well-established recruitment agency is seeking a Resident Liaison Officer for a permanent role in Amersham, Bucks. Responsibilities include supporting residents with issues during construction and working closely with the site manager.

We are seeking an experienced and professional Resident Liaison Officer to act as the key point of contact between residents, site teams and client representatives throughout façade, cladding and external refurbishment projects. Previous experience working as a Resident Liaison Officer within const

We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited for a 6 month fixed term contract. This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp

We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. Previous experience in a Resident Liaison Officer or customer‑facing role (ideally within housing, construction, or social housing). You will pla

Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of res

Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates. As an Apprentice Resident Liaison Officer, you'll support communication between residents, clients, and our site team - e

You will assist the Senior Resident Liaison Officer in producing the Stakeholder Engagement Strategy for all planned works, communicating with residents, leaseholders, Project Managers, Contractors, Lead Members and Councillors. For an informal discussion about the post, please contact Maria Hill, S

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks. If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or cal

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the project team. Candidates will have experience as a Resident Liaison Officer or similar role, ideally within social housing / council environment, coupled with the ability

Previous experience working as a Resident Liaison Officer within social housing or planned maintenance. We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scatter

As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large-scale, capital works–led housing investment programme. You will manage and support a team of Resident Liaison Officers embedded within capital delivery programmes

The Resident Liaison Officer and Project Assistant is the first port of contract for general queries and resident liaison. Resident Liaison Officer and Project Assistant. Act as a Resident Liaison Officer for our sites building occupants, producing updates in line with the project plan, organising a

Resident Liaison Officer — Responsibilities. As an experienced Resident Liaison Officer, you will be the visible point of contact for customers, engaging through newsletters, meetings, visits and open days. Experience working for a contractor or in a client‑side resident liaison / community enga

Previous experience as a Resident Liaison Officer (RLO) is preferred. We're Hiring: Resident Liaison Officer.

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset manag

United Cerebral Palsy of Georgia is seeking an experienced Resident Liaison Officer in East London to join our team for an electrical sub-main upgrade programme. Key responsibilities include managing resident queries, maintaining accurate records, and supporting vulnerable residents. The candidate w