Resident liaison officer jobs in NottinghamCreate job alerts

Location:Nottingham Salary: Competitive package Contract type: Permanent,full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with peopl... * * * * ZIPC1_UKTJ

Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team.\n\nThis is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire.\n\nBased out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers, ensuring consistent service delivery and high levels of customer satisfaction across all sites.\n\nKey Responsibilities:\n\n * Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites\n\n * Oversee resident engagement strategies to ensure a consistently high standard of customer care\n\n * Act as the main point of escalation for complex or sensitive resident issues\n\n * Work closely with site teams, project managers, and clients to coordinate communication plans\n\n * Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met\n\n * Ensure clear, proactive communication with residents regarding works, timelines, and disruptions\n\n * Support the delivery of planned maintenance and refurbishment programmes across the region\n\n * Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams\n\n * Produce reports and maintain accurate records using internal systems and CRM platforms\n\n * Contribute to continuous improvement of customer experience processes and procedures\n\nAbout You:\n\n * Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance\n\n * Demonstrable experience managing or supervising RLOs or customer-facing teams\n\n * Strong understanding of planned works programmes and resident engagement strategies\n\n * Excellent communication and interpersonal skills, with the ability to manage challenging situations\n\n * Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems)\n\n * Proactive, solution-focused, and confident working across multiple sites\n\nThis is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects

Senior Resident Liaison Officer – Refurbishment Nottingham Competitive Salary + Car / Car Allowance + Excellent Benefits Permanent - Full Time – 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes. Benefits • Bonus entitlement based on performance KPIs, • Holidays - 26 days, • Life Assurance, • Pension, • Private medical insurance, • Ability to purchase additional holiday, • Access to discount portal, • Cycle to Work scheme and the Lovell Way to EV, • Digital GP, • Employee assistance programme, • Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?\n\nApproach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.\n\nWhat's in it for you?\n\n * Basic Salary of up to £32,000 (D.O.E)\n\n * MIleage\n\n * Yearly bonus incentives\n\n * Access to an online discounts portal, employee assistance program & much more!\n\nWhat are we looking for?\n\n * Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.\n\n * Strong communication and interpersonal skills, with a customer-first approach.\n\n * Understanding of social housing projects\n\n * Experience working in occupied social housing environments.\n\nKey Responsibilities:\n\n * Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works\n\n * Conduct pre-start visits to explain the scope of works and answer resident queries.\n\n * Manage complaints and resolve issues sensitively and professionally\n\n * Organise and attend resident meetings, open days, and progress updates.\n\n * Ensure residents are aware of health and safety procedures and property access needs.\n\n * Support vulnerable residents and ensure special requirements or adjustments are considered.\n\nIF THIS IS YOU, WHY NOT APPLY NOW

Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents’ meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property’s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and...

As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practice

Tenant Liaison Officer Temporary Ongoing £19.00- 21.50 Hourly, Weekly Pay Long Eaton, Nottinghamshire and surrounding areas Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Nottinghamshire and nearby. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: • Ensuring effective communication to residents, • Observing site Health and Safety rules and reporting risks, • Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence

Permanent - Full Time 40 Hours.An exciting opportunity has arisen within our growing Refurbishment business for a.

This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Senior Resident Liaison Officer.

Senior Resident Liaison Officer. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. Senior Resident Liaison Officer – Refurbishment.

As a Resident Liaison Officer,you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.

Actaris Site Services require a resident liaison officer for a site in Beeston. The Resident Liaison Officer will act as the key point of contact between the site team, care home management, residents, families, and staff. The role ensures that all refurbishment and ground source heat pump installation works are delivered with minimal disruption, clear communication, and a strong focus on resident wellbeing and safeguarding. * Act as the primary liaison between contractors, care home staff, residents, and their families * Provide clear, regular updates on project progress, timelines, and upcoming works * Ensure all stakeholders are informed of potential disruptions (noise, access restrictions, service interruptions) * Organise and attend resident and family meetings where required This is a 14 week contract with the potential for extension...

A leading recruitment agency is looking for a Senior Resident Liaison Officer in Nottingham.The role involves delivering exceptional customer experiences on social housing refurbishment contracts and managing workloads within a team.Candidates should have excellent communication skills and a proven

You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. We are seeking an enthusiastic, proactive, and experienced Resident Liaiso

Senior Resident Liaison Officer – Refurbishment. An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Proven track record as a Senior Resident Liaison Officer in social housing refurbishment.

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset manag

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset manag

Senior Resident Liaison Officer – Refurbishment Nottingham Competitive Salary + Car / Car Allowance + Excellent Benefits Permanent - Full Time – 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all