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We continue to expand and are seeking a Resident Liaison Officer to join our established Capital (Planned Works/Refurbishment) Division in Cheltenham, covering areas in Stroud and Cheltenham. This role is integral to maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £34,650.00 inclusive of car allowance Benefits include: • Be part of the company profit share scheme (14% of base salary achieved last year), • Private mileage scheme and fuel card, • Employer pension contribution of up to 5%, • Life Insurance As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: • Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow., • Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract., • Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate., • Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered., • Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution., • Excellent IT skills including Microsoft (Word and Outlook), • Enhanced maternity/ paternity pay, • Training and development opportunities, • Trade discounts from our preferred suppliers for you and your friends and family, • Specsavers vouchers Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.