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Property Management agency based in East Dulwich, we are looking for a conscientious, reliable, and diligent Office Administrator. Full time hours: 9.30am - 5.30pm / Monday - Friday Responsibilities/duties include (but not limited to); -Managing new and existing tenancies: including tenancy drafting, issuing rent increases, deposit registration/release etc - Actioning cancellation/bookings - co-ordinating maintenance/cleaning schedules - Ensuring property certificates are up to date. - Ensuring insurances, service contracts etc are up to date - Dealing and responding to email or telephone inquiries/queries from tenants, landlords and local authorities etc along with general ad hoc duties The ideal candidate will be able communicate effectively with a variety of people. Able to use their initiative and work under pressure on busy days. Must also be computer literate and proficient using Microsoft packages. Please apply if you think your are suitable for the position. Job Types: Full-time, Permanent Salary: £11.00-£12.00 per hour Schedule: 8 hour shift Monday to Friday
We are looking for a hard-working and energetic Sales Associate who can sell our amazing fresh pasta, in the world's most iconic and luxurious department store, Harrods. What you'll do at Pasta Evangelists: - Ensure the standards with regards to preparation and presentation of the counter are adhered to at all times. - Maintain the highest standard of cleanliness and maintenance of furnishings and equipment. - Treat company property with due care and attention. - Adhere to all company policies and procedures to ensure smooth running of the business. - Ensure you are operating world-class service standards that showcase the brand. - Follow processes and procedures to reduce wastage within the restaurant. - Adhere to cash handling procedures set in place by the company. - Maximize sales opportunities through excellent service and upselling techniques. - Respond to changes in the business as required. - Project a positive and professional image to customers and employees. - Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Managers. - Develop a culture of actively seeking feedback from customers on a regular basis. - Attend daily briefings and respond to any necessary changes and updates. - Enjoy a professional working relationship with your team, ensuring excellent communication. - Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled. - Support the training of new employees. What we can offer: - Join a dynamic, fast-moving & diverse team - Regular team socials - Prorated 28 days of paid annual leave (inclusive of bank holidays) - Free Pasta Evangelists products - Free Italian lessons - Discounted gym membership - Discount at our counter and restaurant in Harrods - Referral bonus Scheme - Cycle to work scheme
You will be working alongside the Founder of the Company to ensure that we meet our sales targets. Your role will be to find and book sales meetings with prospective clients outbound sales activity, with minimum activity targets each week plus you will qualify and book all inbound enquiries. You will prepare for these meetings which will then be conducted by the Founder - with you in attendance. You will need to be very comfortable in quickly identifying potential clients and calling them to book an appointment to talk about their online requirements - you will need to understand our services and then what questions to ask to disturb complacency and have someone want to meet with us. Essentially, you are the ‘opener’ and the Founder is the ‘closer’. You will receive ‘on the job’ coaching in the sales meetings with a view to grow to the ‘closer’ over time (for the right person) 50% of your week will be self-generating new business activity. 25% of your week will be attending meetings alongside the Founder 25% of your week will be admin Our monthly sales targets are: £15,000 one off revenue £3,000 monthly retainers All coming from at least 3 new sales • Every month you will be responsible for sourcing, booking, prepping, and attending 12 new business meetings per month. • Out of these meetings you will complete at least 6 detailed proposals to present in a follow up sales meeting offering MML’s solution. • You will convert at least 3 of these into new clients. • Prepare detailed project descriptions to handover to the team effectively. • Be a point of contact for the project team throughout the onboarding process. • You will need to identify what activity you will need to do to create these 12 new business meetings each month. • Learn and understand who MML’s ideal client is, then; o 20 new ‘ideal’ clients and contacts identified and registered as leads on the CRM per week. o 50 phone calls to ‘leads’ database each week o 50 emails to ‘leads’ database each week o Follow up on previous contacts to build future pipeline. o 2 new ‘self-generated’ appointments booked every week. o 1 referred appointment booked every week. o Handle inbound enquiries on day of contact qualifying suitability and then booking a meeting. o Attend early morning business networking meetings. o Top 10 key account prospect list - minimum package of 80 hours per month. Minimum 1 phone call and 1 email per month to these clients. After 3 months no discussion then removed from list and replaced Sales process tasks This is the sales process from the point of a new business meeting being confirmed. • Meeting preparation • Site map • Keyword research based on site map. • Diary management – confirming meetings. • Attend new business meetings - led by Founder. • Take meeting notes. • Thank you email to client. • Prepare our proposal. • Confirm SEO package required with SEO team. • 2nd sales meeting to win new client - led by Founder. • No from client - understand the reasons why / can we negotiate? • Not sure from client - book 3rd meeting which will be led by the Founder. • Client goes quiet and not responding - 3 more phone calls, 3 emails then diaries for future point. • Yes from client - move to onboarding process. • Project notes - complete detailed and thorough notes on the client and their requirements in the project as a reference point for all team members to refer to. • Host internal handover meeting to share client knowledge and hand over the project seamlessly to the project team. • Liaise with the Project team to understand availability and then book Kickstart meeting with the client. • Set up direct debit agreement with the client. • Confirm kickstart meeting. • Follow up with the Client on any non-payment during the project. • Where needed by the Projects team. answer any client questions during the project. • Host a handover meeting to the Account Manager when the project complete. • Once project complete and customer confirmed happy, ask client to recommend any of their contacts to get a referral for a new business meeting.
Starting date: ASAP Working Hours: 23 hours per week Job Purpose On behalf of an English language school based in Italy, we are looking for 6 teachers to teach English to individuals and groups of junior and adult students following a syllabus and using materials appropriate to the students and course type. We are looking for serious people who are really interested in moving to Italy for a few months. Selected teachers will be offered a 2 month contract (June-July 2024) with the possibility to extend the contract up to March 2025. CLASSES ARE RUN IN PERSON Main duties and responsibilities Teaching Prepare lessons using materials from the syllabus as directed but also adapting and supplementing as required to meet student needs Teach both adult and junior classes, face-to-face and online Deliver a range of lesson types, including but not limited to General English, Business English, exam preparation, English Plus courses with the aim of achieving the objectives of the course syllabus and to the standards set out by the Academic Management Team (AMT) Use classroom technology to enhance students’ learning experience Effectively manage students and their behaviour (with the support of the AMT) Encourage student participation through a positive and enthusiastic attitude about activities in which they are involved Teach morning, afternoon and evening classes as well as some weekends (by prior agreement with the AMT) Provide online testing when required, occasionally outside normal working hours (by prior agreement with the AMT) Provide academic support for students, as appropriate, through consultations and tutorials, demonstrating a willingness to offer extra advice outside normal class hours Select, prepare and use teaching and learning materials appropriate for international students and contribute relevant materials to the to the teachers’ shared resource drive Provide detailed oral and written feedback to students and other stakeholders, for example, the Director of Studies, as required Administrative Attend weekly staff meetings (usually at lunch time). Keep an accurate record of student attendance and lateness and alert the AMT to any absences where required Complete a weekly scheme of work at the start of each week, and record of work for what has been taught after each lesson Complete student reports at the end of their course and at any other times requested by the AMT Complete and record progress test, and tutorials with students Monitor and assess students’ ongoing progress as required, e.g. testing, tutorials Conduct placement tests for new students and participate in student induction Complete any other administrative tasks required for the smooth running of the school Other Attend staff induction prior to the start of the contract Be a positive and professional role model for the students Dress appropriately to the role at all times Abide by the school systems and procedures as outlined in the Teacher Manual Contribute positively to the inclusive atmosphere of the school by working collaboratively with students and staff. Person Specification Statutory requirements Eligibility to live and work in Italy (Italian fiscal code or EU members) Undergo an Enhanced DBS disclosure check or overseas equivalent Qualifications Recognised ELT qualification, e.g. Trinity CertTESOL or Cambridge CELTA Undergraduate degree (*not a requirement for a candidate with a Level 7 qualification or working towards this qualification) Level 7 ELT qualification, e.g. Trinity Diploma TESOL/Cambridge Delta Other relevant teaching qualification (such as CELTYL) Experience and knowledge Demonstrable English language proficiency (CEFR C2, IELTS 8.5) Demonstrable knowledge of effective language teaching and learning strategies Experience of delivering English language lessons to groups of junior and adult students Experience of working with teenagers and young learners Skills and abilities Ability to use different strategies for effective classroom management and commitment to student-centred learning Ability to develop and adapt materials to suit students’ needs Willingness and ability to use a variety of teaching strategies and methods Commitment to the welfare of students Commitment to fostering a supportive and encouraging learning environment in which the teacher manages cultural differences Willingness and ability to effectively teach learners of different ages Ability to differentiate in class according to age, ability, learning preference Willingness and flexibility to teach mornings and afternoons Personal qualities Adopts a highly professional approach to work Adopts a collaborative approach to working Is resilient, flexible and responds positively to new challenges and actively seeks solutions Acts with integrity at all times Is reliable and punctual Has a strong interest in their own professional development Demonstrates flexibility, adaptability and ability to cope with changing priorities This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Position Overview: As an Office Manager in our company, you will be responsible for overseeing administrative tasks, managing office operations, and supporting various departments to ensure efficient workflow. You will play a vital role in maintaining a productive and organized workplace environment while supporting the company's objectives. Key Responsibilities: Administrative Management: Manage day-to-day administrative tasks such as answering phones, responding to emails, and handling correspondence. Maintain and update office policies and procedures to ensure smooth operations. Organize and schedule appointments, meetings, and events as needed. Office Operations: Oversee office maintenance activities, including ensuring the cleanliness and functionality of the workspace. Manage office supplies inventory and place orders as necessary to maintain adequate stock levels. Coordinate with vendors, contractors, and service providers for office-related needs. Human Resources Support: Assist in the recruitment process by posting job openings, scheduling interviews, and facilitating new hire onboarding procedures. Maintain employee records and ensure compliance with company policies and regulations. Support HR activities such as performance evaluations, training sessions, and employee morale initiatives. Financial Management: Assist in basic accounting tasks such as invoicing, billing, and payroll processing. Keep track of office expenses and prepare reports for review by management. Work closely with the finance department to ensure accurate record-keeping and budget adherence. Customer Service: Serve as a point of contact for customer inquiries and provide assistance or redirect them to the appropriate department. Handle customer complaints or concerns in a professional and timely manner to ensure customer satisfaction. Data Management and Reporting: Maintain organized filing systems for documents, records, and reports. Compile and analyze data to generate reports for management review and decision-making. Qualifications: Proven experience as an office manager or administrative assistant, preferably in the construction or electrical industry. Strong organizational and multitasking skills with the ability to prioritize tasks effectively. Excellent communication and interpersonal abilities. Proficiency in MS Office Suite and office management software (e.g., QuickBooks, SAP). Knowledge of basic accounting principles and experience with financial tasks. Familiarity with HR procedures and regulations is a plus. Attention to detail and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. High school diploma required; Bachelor’s degree in business administration or related field preferred. Working Conditions: This position is based in an office setting, with occasional requirements for field visits or off-site meetings. Standard office hours apply, with potential for overtime during busy periods or special projects.
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JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainbtility and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... A DAY IN THE LIFE OF A DIRECTOR OF SALES AT DOUBLETREE BY HILTON EDINBURGH CITY We are looking for a passionate, dynamic and results-focused individual to join and support us in continuing to build on the hotel’s success. The perfect candidate will be someone with a proactive mindset who can successfully account manage key clients, hunt for new business, and ultimately drive revenue into our fantastic hotel. Here you will report directly into the General Manager and work with a variety of different clients, industries, and segments. This is a maternity cover role covering a 12-month period until April 2025. What you'll be doing... Reporting to the General Manager, you can expect your working day to include the following: Proactively uncover new prospects for the hotel and maximise conversion of new business. Work within current business strategies and recognise potential opportunities. Responsible for the conversion of the hotel’s new business pipeline across all market segments and heavily assist in converting enquiries and achieving our annual budget. Build and grow the relationships with our key clients. Respond to corporate RFPs and contract corporate accounts. Complete all re-negotiation and re-contracting of annual rate agreements to ensure that new contracts are in line with the hotels’ agreed financial KPI’s. Investigate new areas of business in terms of market development into new territories and market segments to quantifiable targets. Analyse the local market trends and competitor activity to identify hotel leads. Production and delivery of the sales performance reports (versus targets, KPI’s and overall sales objectives) Take responsibility for an allocated portfolio of LNR accounts, undertaking complete account management responsibilities for maintaining, developing, and maximizing opportunities for the hotels and group where appropriate, achieving individual targets set for the year. Host clients, arrange FAM trips and attend networking events, corporate travel, and industry events on behalf of the hotel to gain knowledge and new business. Ensure effective communication with other hotel departments to enable the smooth operation of in-house groups and functions. Support in the completion of the monthly consolidated board sales packs and the monthly commercial reviews with the Senior leadership team. Input enquiries into SalesForce and ensure the system is continuously updated. WHAT WE NEED FROM YOU To succeed in the role of our Director of Sales, you will need the following qualities and skills: A track record of sales achievement with at least 1 years’ experience in the service and hospitality industry is essential for this role. Strong strategic planning skills, with the ability to look ahead and put strategies in place to support the plans. A degree of knowledge of all market segments i.e., corporate, conference. Exceptional communication, organisational and negotiation skills with both internal and external stakeholders with a good working knowledge of Microsoft Office (Word & Excel). Is proactive, likes to be creative and has a passion for sales and hunting for new business. A positive attitude and superb work ethic Experience of OnQ would be desirable. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact our email. International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 70 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Job Title: Hanyman / Property Maintenance Salary: Competitive, based on experience About Us: We run a business dedicated to providing property services and maintenance. We pride ourselves on maintaining a welcoming and friendly environment for employees and clients alike. Our business is growing every day, we have long term and consistent contracts both with commercial and private clients, therefore everyday is different! Job Description: We are currently seeking a diligent and skilled Handyman / Property Maintenance to grow and uphold the impeccable standards of our team. If you’re ready to roll up your sleeves and contribute to our close knit team, we want to hear from you! Responsibilities: Perform routine maintenance tasks, such as painting and decorating, basic plumbing, heating, electrical, general repairs, flooring, carpet fitting, carpentry, gutter, waste clearance and other general handyman work. - Use initiative to identify maintenance needs and address them promptly. - Collaborate with other team members to complete work in a timely manner. - Maintain inventory of supplies and report any shortages. - Be capable of safely using specialised tools and materials. - Report progress of all works to management and take payments when necessary. - Conduct routine inspections of premises and equipment - Identify and troubleshoot issues with electrical, plumbing, heating, drains - Install new fixtures, flat pack installation, appliances, or equipment as needed - Respond promptly to maintenance requests from staff or tenants - Keep accurate records of repairs and maintenance activities - Strong problem solving skills - Excellent time management and organisational abilities - Ability to work independently with minimal supervision - Good communication skills to interact with staff and tenants Requirements: - Proven experience in property maintenance or a related field is preferred. - Strong knowledge of maintenance procedures and techniques. - Ability to use hand and power tools safely and effectively. - Excellent problem solving skills, attention to detail and great intuition. - Ability to work well in a team and communicate promptly. - Some flexibility in working hours is preferred, as required. - Driving license and own vehicle is desirable. How to Apply: Interested candidates are invited to submit their CV / resume and a brief cover letter to please include “Handyman/ Property Maintenance Application” in the subject line. We thank any and all applicants for their interest but only those selected for an interview will be contacted at this time. We may keep records on file for future roles unless otherwise stated by the applicant. Job Type: Full Time / Part Time Salary: £12.50 - £15.00 per hour Expected hours: 10 – 40 per week Benefits: Flexitime timing Schedule: Monday to Friday typically plus weekend at times / as required Supplemental pay types: Performance bonus Experience: Maintenance: 1 year minimum Language: English (required) Licence / Certification: Driving Licence (required) Work Location: General locations Join our team as a Handyman / Property and put your skills to use in maintaining our facilities. We offer competitive pay rates and opportunities for career growth. Apply now to become part of our dedicated property services and maintenance team!
YOUR MISSIONS : • The Chief host will be a representative of the restaurant. Responsible to build and develop relationships with guests visiting the restaurants, local Parisian residents, international guests and regular guests to drive customer loyalty and maximize revenues. • The Chief host will act as a ‘salesperson’, encouraging return customers, capturing new business and communicating any special requests and needs of guests to the restaurant management team. • The Chief host will demonstrate a deep knowledge and passion for the brand they represent and play an active role in building and managing the guest database. Key duties and Responsabilities: • Assist the Restaurant General Manager and the service colleagues to deliver exceptional standards of service and proactively build relationships with guests throughout the property, with the local community and beyond. • Welcome and interact with guests to ensure their every need is accommodated and communicated with the team. • Always exceed guests’ expectations • Become a master of guest recognition and implement initiatives to capture repeat customers and new business. • Take ownership over the guest database ensuring it is regularly updated and utilized to communicate upcoming marketing activity and use as a proactive tool to capture all potential business. • Work closely and communicate with the experience managing team to ensure guest’s needs are effectively communicated to management and all colleagues on the floor. • Actively listen and respond positively to guest questions, concerns and feedback. Support to resolve issues and follow up personally to ensure challenges are overcome. • Maintain exceptional standards of presentation and personal hygiene. • Thorough knowledge of the resort and all facilities and offerings including but limited to on-going promotions, special events, etc. • Training and development of the experience managing team. • Any other duties as assigned. • Provide guests with menus
Experienced Chef the Partie Wanted for Full-Time Position! The Garden Pizza Restaurant & Bar is on the hunt for a passionate and experienced Chef the Partie to join our vibrant team on a full-time basis. If you have a profound love for Italian cousine expertise in crafting the perfect dishes, and are seeking a workplace that values dynamism and camaraderie, look no further! What We're Looking For: · Proven track record as a Chef the Partie · Ability to work on your own · High reliability and commitment to quality · Team player with a collaborative spirit · A fervour for Italian cuisine and a dedication to quality ingredients · Availability to work full-time, including weekends and evenings What We Offer: · A lively and stimulating work environment · A full-time contract with a competitive salary · Opportunities for professional advancement within our team We are in search of someone who not only possesses the technical skills but also a reliable character to contribute positively to our restaurant's culture. Interested? Respond to this online ad with your CV and a brief introduction about why you're the perfect fit for our team. We're excited to welcome a new member to our restaurant family! We're excited to welcome a new member to our restaurant family!
We are seeking a passionate and energetic Pizza Assistant to join our dynamic team at Al Forno Wimbledon. As a Pizza Assistant, you will play a crucial role in preparing high-quality pizzas and ensuring a memorable dining experience for our customers. This position is ideal for individuals who have a love for food, especially pizza, and are eager to learn and grow in the culinary field. Key Responsibilities: - Assist in the preparation of pizza dough, including mixing, proofing, and rolling. - Apply toppings according to specific recipes and customer requests, ensuring each pizza is made to perfection. - Operate pizza ovens, monitoring the baking process to achieve the desired crust and ensuring that toppings are cooked properly. - Maintain a clean and organised kitchen workspace, adhering to health and safety standards. - Assist in the inventory management of ingredients and supplies, ensuring freshness and availability. - Collaborate with the kitchen team to develop new pizza recipes and improve existing ones. - Provide excellent customer service, responding to inquiries and feedback regarding the pizza menu. - Assist in other kitchen duties as needed, including preparation of other menu items. Requirements: - Previous experience required; however, a passion for cooking and pizza is essential. - Ability to work in a fast-paced environment and remain calm under pressure. - Basic understanding of kitchen equipment and safety procedures. - Excellent communication and teamwork skills. - Willingness to learn and adapt to new culinary techniques. - Flexibility to work in shifts, including evenings, weekends, and holidays. Benefits: - Opportunity to work in a friendly and supportive environment. - On-the-job training and career development opportunities. - Competitive salary and benefits package. - Employee have 1 food(From staff menu), 1 drink and 1 hot drink free per shift. Whatever is no on Staff Menu, we offer employee discount.
Goldmills are hiring a Luggage Porter on behalf of our client, a popular 4* Hotel in the Waterloo area. We are looking for a friendly, confident individual who is passionate about delivering excellent customer service. The position is available on either a full-time or part-time basis and hours will be 9am - 5:30pm. Your daily duties will include but not restricted to; - Providing guests with a warm greeting upon arrival - Paying close attention to detail, ensuring you are always aware of customers needs - Provide information to guests, such as maps, brochures, tourist information etc. - Able to provide guests with recommendations on local attractions, restaurants, bars, events and places to see - Arrange special services for customers when required - Knowledge of all promotions and packages within the hotel and able to promote these to customers - Handle customer enquiries and relaying to Manager when required - Handle guest mail and messages ensuring they are responded to and managed promptly It is important that the right person is attentive and personable, pays close attention to detail and makes guest satisfaction a priority.
La Mia Mamma LTD, a fast growing and successful group of Italian restaurants (La Mia Mamma and Made in Italy), is currently looking for a highly motivated and extremely organized Italian speaker Social Media Manager to join the team at its headquarter in Chelsea (King's Road). As the Social Media Coordinator and Content Creator, you will manage how we communicate and look through the La Mia Mamma and Made in Italy restaurants’ social media channels. You’ll be our eyes and ears on the ground to capture content in our locations and manage all social media channels to sustain an engaging audience and increase followers and customers. This role will have a direct impact on our entire social media strategy and take a central role in promoting La Mia Mamma and Made in Italy project. This is a fantastic opportunity for an experienced social media and content coordinator with broad experience in social media management, content creation and copy-writing looking for the next step in their career.` Responsibilities include Social Media Management - alongside the Head of Marketing and Marketing Manager, drive and devise a strong social media strategy that encompasses all social media channels and develops new and existing content pillars - manage the company's social media channels (Instagram, TikTok, Facebook, LinkedIn) with regularly scheduled content in line with the marketing calendar and seasonal events and ensuring content is on brand - create and carefully curate new, engaging, innovative content through strong storytelling and by mastering the tone of voice and personality and ensuring clear call to action to drive audience engagement - be ahead of the trends at all times by researching and suggesting new up-and-coming viral content ideas leading to real-time marketing opportunities - devise new social media marketing campaigns depending on seasonal or product requirements while working with the wider team to brainstorm ideas - community management of our social media accounts by responding in a friendly and timely manner and forwarding questions / requests to the relevant stakeholders - support with monthly reporting on social media analytics. Learn from insights gathered to help define current and future social media strategy. - staying up to date with the latest digital innovations in the industry and amongst our competitors to ensure we stay at the forefront of these Content Creation - Create social media first content, including photos and videos, for all platforms to capture high-quality, platform-specific content - Photo library management to ensure content is named and categorised properly and easily accessible for the wider team - Collaborate and manage on photoshoots for larger campaigns through effective planning Role Requirements - 3 years of experience managing social media and content creation in hospitality or personal social media following focusing on food and drink. - Experience growing an audience and using social media platforms and planning tools - Knowledge of social media platforms with experience in editing Stories, Reels and TikTok videos - Strong Photography and Videography skills with a portfolio of previous experience - Excellent copywriting skills and command of the English language - Highly organised and a self-starter full of ideas, who can work independently - Italian language and/or knowledge of Italian culture. Other Key Skills - Creative, innovative and full of ideas with strong conceptual skills - Warm, friendly and bubbly individual who loves working in a tight-knit team - Have a keen eye for photography and videography, and understand its importance in the food and drink industry respectively - A deep passion for the food and drink industry - Highly motivated and self-driven with an ability to work independently and within a team - Excellent organisational skills, time management and ability to multi-task - Accuracy and attention to detail - Experienced in Microsoft Office Suite and Google Drive Suite - Right to live and work in the UK - Ability to work from our office in Chelsea Monday to Friday.
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Our client is currently seeking enthusiastic candidates for an ENTRY-LEVEL Management Trainee role in Watford. With comprehensive on-the-job training provided, this position offers a unique opportunity for rapid growth from entry-level to management within our expanding company. Responsibilities: 1. Generating Regular Sales Reports: ● Compile detailed sales reports, analysing key metrics and performance indicators to drive strategic decision-making processes. ● Utilise data analytics tools to identify growth opportunities and areas for improvement. 2. Responding to Customer Enquiries: ● Prioritise exceptional in-person customer service to enhance satisfaction and foster positive relationships with clients and prospects. ● Engage with customers at designated locations to address inquiries and build rapport. 3. Creating Brand Awareness for Clients: ● Develop and execute strategic brand awareness campaigns tailored to target audiences to maximise engagement and reach. 4. Building and Maintaining Customer Relationships for Clients: ● Cultivate long-term relationships with clients and stakeholders, serving as a trusted point of contact for their needs and feedback. 5. Having Excellent Knowledge of Brands and Products: ● Demonstrate in-depth knowledge of our brand identity, products, and services, effectively communicating their value propositions to customers and prospects. Benefits: ● Paid training ● International Travel opportunities ● Merit-based promotions ● Participation in business development and sales events. Qualifications: ● Strong communication and interpersonal skills ● Leadership qualities and a proactive mindset ● Competitive drive and determination ● Business acumen and a passion for growth. Apply Now: Don't miss out on this exciting opportunity! Virtual interviews are scheduled for next week, so apply now to join the winning team in Watford. Diverse Backgrounds Welcome: Our client values diversity and actively encourages applications from individuals with diverse backgrounds. Take the first step toward an enriching career with our client by applying today! Important Note: This position is based in Watford and does not offer remote work arrangements. Regular commuting to the location is required.
Company: PHL UK LTD ** Location:** Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke RG25 2RP, UK ** Salary:** £30,000 - £38,000 ** Benefits:** -20 holidays + bank holidays -Pension Scheme -Sick pay -Opportunities for career growth -Free Car Parking -Fridays Barbecue ** Job Purpose** As a Road Service Forklift Engineer at PHL UK LTD, your primary responsibility will be to service and maintain diesel, gas, and electric forklifts directly at customer sites. You'll also be on-call to attend to breakdowns reported by customers, ensuring prompt identification of repair needs and efficient resolution. Routine service inspections and maintenance of our hire fleet at customer sites will also be part of your role. Knowledge & Experience -Conduct routine service inspections and maintenance tasks on diesel, gas, and electric forklifts at customer sites. -Respond promptly to breakdown reports from customers, diagnose issues, and requisition necessary parts and labour for repairs via PDA. -Record all work performed, parts used, and time spent on equipment accurately using PDA. -Ensure comprehensive completion of job sheets, service sheets, and parts requisitions with appropriate authorization. -Maintain knowledge of Health & Safety legislation and adhere to customer site protocols. -Demonstrate understanding of LOLER regulations. Qualities & Competencies -Good general education in literacy & numeracy. -Forklift truck, plant, agricultural, or HGV engineer qualifications. -Minimum of 2 years' experience as an engineer. -Full UK driving license. -Strong verbal and written communication skills for effective customer interaction. -Proficiency in diagnosing faults and identifying necessary repairs on diesel, gas, and electric forklifts. -Ability to identify required parts and communicate effectively with the parts department. -Strong organizational and time management skills. -Commercial awareness and commitment to customer service. -Integrity and professionalism in all interactions. -Problem-solving ability and proactive initiative. -Comfortable working independently or as part of a team.
Training Executive Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software, along with fully integrated mobile applications, for the UK social care sector. We are also developing exciting new in-home technologies to support independent living. Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called Domiciliary Care Providers. We are a small, hard-working team, delivering high business growth Our mission is: To deliver software that makes life better for the carer and those being cared for. To exploit the latest technology. To enable people to live better, safer and supported lives in their own homes and reduce social isolation. To ensure people living in care homes get the levels of care they deserve. To help care providers provide excellent levels of high quality and cost-efficient care. To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery. To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost. To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers. Our work environment includes: On-the-job training Growth opportunities Work-from-home days Relaxed atmosphere Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive This person will be office based at one of our Monmouth, Northampton or Daresbury locations and will be mentored by a member of our Senior Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector. Responsibilities: Deliver structured online software training programmes to our clients. Assessing individual and group training needs to establish users’ knowledge/capability of software programmes. Deliver training to users on an individual or group basis Monitor all trainees’ progress, guaranteeing the necessary experience is attained. Maintain individual and group training records Evaluate the effectiveness of each training Document irregularities and work to find solutions. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to become a key part in a growing business and share in its success. The Ideal candidate will: Have software training experience in social care or be working in the care sector with good knowledge of digital systems. Have a patient and friendly approach to training with the ability to motivate others. Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing Excellent administrative, organisation, analytical and technical skills. Have a good understanding of technology Be familiar with Microsoft Office applications Be a problem solver and effectively feedback new enhancement requests to the Operations Team Have excellent administrative, organisation, analytical and technical skills. Be ambitious General Provide general support to the Company and assist with the support and onboarding teams as needed. Participate in and attend sales, training and marketing meetings as required. Proactively contribute to creating a good team atmosphere. Monitor own development towards business and individual objectives. Keep personal IT skills and knowledge up to date The vast majority of our training is delivered online but the right candidate may be required to travel to deliver onsite training. Have a full driving licence Salary is depending upon experience
About Amtel: Amtel operates at the forefront of the hospitality industry, offering memorable experiences across a diverse portfolio of pubs, cafes, and restaurants. Our commitment to excellence, community, and innovation drives us to create spaces where every guest feels valued and every moment becomes a cherished memory. About The Woodman: Nestled in the heart of Wimbledon Park, The Woodman is not just a pub; it's a home away from home for our patrons. Known for our welcoming atmosphere, extensive selection of beers and ales, and our commitment to quality service, we're a place where stories are shared, and laughter is abundant. Position Summary: We are seeking a dynamic and experienced General Manager to lead The Woodman. This role requires a blend of passion for hospitality, strong leadership skills, and the ability to provide exceptional customer service. The ideal candidate will oversee all aspects of our operations, ensuring that The Woodman not only meets but exceeds our patrons' expectations and continues to be a cherished gathering spot in Wimbledon Park. Key Responsibilities: Oversee daily operations of the pub, ensuring efficiency, quality, and the highest level of service. Lead and inspire the team to achieve excellence in all areas, from service to kitchen operations. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage financial budgets, including labor costs, supplies, and inventory, to ensure profitability. Foster a positive, collaborative work environment and promote a culture of respect, communication, and teamwork. Organize and promote events that align with our community-focused brand, enhancing patron engagement and pub visibility. Ensure compliance with all health and safety regulations, licensing laws, and company policies. Analyze and respond to guest feedback, implementing improvements where necessary. Build and maintain strong relationships with vendors, local community members, and stakeholders. Qualifications: Proven experience as a General Manager or similar leadership role in the hospitality industry, preferably in a pub or restaurant setting. Strong understanding of business management, financial principles, and hospitality best practices. Excellent communication and interpersonal skills, with the ability to engage effectively with staff and patrons. Ability to work flexible hours, including evenings, weekends, and holidays. A passion for the hospitality industry and a commitment to providing exceptional customer service. Relevant qualifications in hospitality management or a related field are advantageous.
"O'Ver" comes from the Neapolitan dialect, meaning "Truth." We endeavor to embody this ethos through our cuisine: authentic, delectable, and healthful dishes prepared fresh daily. Our menu faithfully represents Italian culinary traditions with a distinct Neapolitan influence. 'O ver distinguishes itself by incorporating Pure Sea Water, sourced from the pristine regions of the Mediterranean. With reduced sodium and increased mineral content, our fare is both lighter and more digestible. Pizzas, bread, and seafood selections all benefit from the inclusion of Pure Sea Water. We meticulously select ingredients from small, independent Italian producers and prioritize the use of premium local suppliers. Our offerings span from traditional Neapolitan wood-fired pizzas to pasta from Gragnano, fresh seafood, and locally sourced meats. Each dish is crafted with care and reverence by our chefs, honoring time-honored techniques. Our philosophy emphasizes simplicity, premium ingredients, and an abundance of passion—embracing the notion that less is indeed more. Additionally, our menu accommodates vegetarians and vegans, with bespoke options available upon request. We are currently seeking a seasoned Host/Receptionist with a minimum of 2-3 years of relevant experience, who possesses a genuine affinity for Italian cuisine and culture, particularly a passion for hospitality and hosting. "O'Ver restaurant currently operates in London Bridge and Piccadilly Circus, with an additional venue forthcoming." WHAT WE ARE LOOKING FOR: - Demonstrated experience in a similar role - Proficiency in managing phone calls - Ability to fulfill guest requests with aplomb - Familiarity with reservation systems and email correspondence - Fluency in English, both spoken and written - Exemplary interpersonal skills - Proficiency in crafting end-of-day reports and emails - Strong command of Microsoft Office 365 applications: Word, Excel, and PowerPoint - Effective communication abilities with guests and colleagues across various departments - Capacity to execute tasks promptly, adhering to managerial deadlines - Authentic passion for hospitality and hosting WHAT YOU WILL DO: Manage incoming phone calls Respond promptly to emails Efficiently oversee busy service periods Execute tasks with precision while multitasking effectively BENEFITS: - Competitive salary - 50% discount on all purchases (including beverages) at our restaurants post-probation - Well-being program offering complimentary yoga, Pilates, and gym classes - Introduction to a start scheme and 28 days of annual leave - Staff meals and 28 days of paid annual leave - Birthday leave - Access to training programs and internal competitions - Participation in the Employee of the Month O'Ver Hero scheme - Bonus scheme based on length of service Join our team if you crave a challenge, and remember: "EAT TO BE HAPPY"
A combination of working from home and working in person on event days - events will be several days out of the month and usually located in London. A varied role assisting company director with day to day tasks as part of running a Property company and a Property Education company. Including responding to emails: arranging venues; assisting at events; property admin.
Assisting in the food preparation process and responding to requests made by Kitchen Manager. Managing and ensuring the daily prep is done and that everything is above par throughout the service Helping with deliveries, restocking, organising the kitchen and taking inventory using EPOS Cleaning stations throughout the day Contributing to maintaining kitchen and food safety standards. Maintain appropriate hygiene standards, be proactive and positive Have a great work ethic and be punctual and able to take direction Must dress appropriately in their own CLEAN and freshly washed, kitchen safe clothes. Is responsible for their multiple stations during their shift including all closing procedures Must comply with all cleaning, opening/closing procedures with standards set by management Must have a precise knowledge of the cooking procedure for each menu item and food must be delivered with high quality and consistency. Must comply with all cleaning, opening/closing procedures with standards set by management Must have a precise knowledge of the cooking procedure for each menu item and food must be delivered with high quality and consistency. Must follow recipes and kitchen protocol accurately and precisely in a strict, timely manner.
Join our team at World Moss, an online herbal store dedicated to promoting a healthier and more natural lifestyle. We import natural produce from the Caribbean countries such as St. Lucia & Jamaica, renowned for their unadulterated products, free from harmful processing methods.Company Background: At World Moss, we are committed to advocating for wellness through natural means. With the alarming rise in illnesses and life-threatening diseases linked to toxic everyday products, we strive to empower individuals to make informed choices about their health. Our mission is to inspire a shift towards healthier habits to prevent ailments and nurture a community of individuals on their natural wellness journey.Key Responsibilities: Create compelling and engaging content for various social media platforms, including but not limited to Instagram, Facebook, and Twitter. Monitor social media channels, respond to comments and messages, and actively engage with our online community. Conduct market research and analyse trends to identify opportunities for growth and improvement. Assist in the planning and execution of social media campaigns and promotions. Provide support in the development of marketing materials, including graphics, videos, and blog posts. Join us in our mission to promote natural wellness and empower individuals to lead healthier lives. If you are passionate about marketing and social media and share our commitment to promoting natural living, we invite you to apply for this internship opportunity with World Moss. Start your journey with us today and be part of the World Moss family!
Fine-Dining experience required WOLFOX presents the vivid flavours of Japan and Thailand in a surreal atmosphere that marries the serenity of Asia with the flamboyance of London West End THE MENU Inspired by Japanese & Indonesian culinary discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, we promise to deliver a culinary adventure that will leave a lasting impression. WOLFOX presents the vivid flavours of Japan and Thailand in a surreal atmosphere that marries the serenity of Asia with the flamboyance of London West End PRIVATE DINING Our Asian Dining offers two beautiful private dining rooms which can be used individually or combined to suit your event requests. Perfect for business and social events; seated lunches, dinners with the capacity to host a variety of private events including cocktail receptions, press conferences, product launches, fashion shows and weddings. We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. We are now searching for experienced waiters/waitress. We recently introduced a new breakfast lunch and dinner menu at our Wolfox Savoy location, which is influenced by Asian culture and traditional French and British cuisine. Title of Position: Waiter / Waitress Location: Central London Role: Waiter / Waitress full-time 40-48 hours per week with two days off Pay: Competitive; £13 to £16 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility: - Make sure the clientele has a good experience. - Keep the restaurant spotless and adhere to the rules. - Keep abreast of coffee and breakfast trends. - Respond to consumer questions in a professional manner. - Be confident with the breakfast menu Requirements: - verified experience as a high-end waiter. - strong sense of Asian dining cuisine. - Outstanding communication and excellent service. - Weekends are included in the flexible schedule. - A plus is having WSET certification.
We are looking for a full-time receptionist to work in one of our hotels in Chelsea, near Fulham Broadway station. This is a temp to perm position. Day shift. Pay rate-£14.75 per hour holidays inclusive Hotel Receptionist duties and responsibilities; Welcoming guests and checking their details against their bookings. Allocating guests to their rooms and providing keys. Answering phones from prospective customers and guests, taking messages, and delivering them. Responding to requests for help and information Preparing room bills and ensuring prompt payments. Checking guests out, taking payments and returning deposits All applicants must be eligible to live and work in the UK. Neway International Ltd is acting as an employment business.