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Are you energetic, outgoing, and commercially minded? Do you love meeting new people and exploring London? We are looking for three Sales Representatives to join a small, dynamic team bringing an innovative SaaS solution to retailers across the city. This is an exciting opportunity to be part of a fast-moving tech business that’s transforming the way retailers handle quick-commerce and local fulfilment. You will be representing a cutting-edge order fulfilment and delivery platform that enables stores to offer services such as click & collect, locker pickup, and ultra-fast delivery. What you will be doing do: • Identify new business leads and pitch the platform to potential retail clients, • Conduct face-to-face meetings and presentations across London, • Follow up on leads, analyse the market, and help grow the customer base, • A confident, outgoing personality with plenty of enthusiasm, • Strong communication skills and a willingness to pick up the phone Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy. Bain and Gray specialise in administration and PA recruitment across London. Roles typically include Receptionists, Team Assistants, EAs, Office Managers and PAs across all industry sectors. We are a boutique agency and as a result, are unable to respond individually to the high volume of applications. If you are already registered with us at Bain and Gray, please do not hesitate to contact your consultant directly.

40,000 per annum | 30 days holiday (pro rata) | 10% in-store discount | Company Car Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were curious, collaborative, and ready to make a tangible impact on where we work. Just like you. This is it. Your chance to experience life at Lidl and all it has to offer. With experience spanning across our stores, warehouses & regional offices, youll build your leadership skills and develop your knowledge to become a retail manager. This programme is rotational, taking you on a 23-month learning journey that gives you the best possible exposure to our core business areas, along with a range of opportunities to build your experience, resilience, and business acumen. What you'll do\n Year 1: Youll spend time in each of our core business areas: • Sales (store-based, 16 weeks): Youll gain experience in key store roles, starting as a Customer Assistant and working your way up to store management., • HR (regional office-based, 4 weeks): Youll discover how our HR teams facilitate the recruitment, onboarding, training, and development of our regional departments., • Logistics (warehouse-based, 16 weeks): Youll learn the fundamentals of logistics and warehousing by rotating around our 3 core warehouse areas before joining the warehouse management team., • Supply Chain (regional office-based, 16 weeks): Youll discover how to order products, manage quality and freshness, and deal with suppliers in our complex supply chain. Year 2: Youll choose the specialist route you want to take in store, warehouse, or supply chain management. Youll then spend the next year honing your expertise and crafting your management experience to get the most out of your programme, putting you in the best position to take your career to the next level. This programme is not for the faint hearted, but for the right characters, we offer a real opportunity to develop into a retail leader with the drive, confidence and skill set to succeed. What you'll need\n • Minimum 2:2 degree (in any discipline), awarded in 2024, 2025 or 2026, but must be graduated by September 2026, • A full UK driving licence by 1st February 2026, • To live, or be ready to relocate, within a commutable distance from your chosen Regional Distribution Centre, • To be legally entitled to work in the UK on a full-time basis, • Assertiveness and confidence in your communication skills, • The desire to learn, develop and succeed in a fast-moving, challenging environment, • If successful, be able to attend an assessment centre In January 2026What you'll receive\n, • 30 days holiday (pro rata), • 10% in-store discount, • Company Car, • Pension scheme, • Discounted Gym, • Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Company Description More than just opticians, Glasseslab Opticians is a curator of style, bringing together independent designers, iconic fashion houses, and our own in-house brand, Cubo. We combine meticulous eye care with a love for bold design, offering statement-making frames that complement clinical expertise. Role Description This is a full-time on-site role for an Optical Assistant located in Greenwich. The Optical Assistant will be responsible for assisting customers with eyewear selection, providing excellent customer service, ensuring customer satisfaction, performing basic optometry tasks, managing appointments, and maintaining the cleanliness and organization of the store. Qualifications • Excellent Interpersonal Skills and Communication skills, • Strong Customer Service and Customer Satisfaction skills, • Basic knowledge of Optometry, • Attention to detail and organizational skills, • Ability to work effectively in a team and independently, • Previous experience in optical retail is a plus

We're looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Healthcare on a full time basis, contracted to 35 hours per week. As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. O

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Responsible for demonstrating world-class servi

Want to be first-boots on the ground in the UK for a category-leading eCommerce SaaS scaleup? This company powers automated customer engagement for eCommerce, DTC and Shopify brands through AI powered audience segmentation & targeting. Already trusted by leading brands like HexClad, Dr.Squatch & Jones Road - this company is growing rapidly. They've been a 'fastest growing company in America' 3 years in a row! This is an opportunity to build their UK arm from the ground up, before scaling a team and rising through the ranks to VP EMEA About the Role • Win, onboard, and grow relationships with leading UK ecommerce and retail players—full sales cycle ownership from prospecting to close, • Scale new pipeline via strategic partnerships (agencies, platforms, tech alliances), not just direct sales, • Represent the brand at industry events and in outbound campaigns, partnering with marketing on strategy and messaging About You • Demonstrable success in SaaS, MarTech, or marketing services—consistently exceeding targets with UK ecommerce or retail clients, • Commercially sharp: confident building business cases, ROI models, and understanding how modern DTC/ecommerce brands buy, • Thrive in startup environments—excited to build, iterate, and leave a mark What's in it for you? • Market ownership—set the blueprint for UK growth, • Competitive salary, bonus & benefits, • Flexibility – work remotely, leverage a modern sales stack, make your role your own, • Clear pathway to VP EMEA Apply Now!

SENIOR CREDIT RISK ANALYST £55,000 LANCASHIRE THE COMPANY This company is a growing retail company that have a unique credit offering. They are seeking a Risk Analyst to join their diverse team and help to enhance their products and work on a range of projects including growing their credit book. THE ROLE This role will see you work on a number of projects and: • Produce MI and broader reporting for senior stakeholders in the business and present broad sets of data, • Use credit risk models to tweak credit risk strategy and monitor customer trends, • Analyse data from across their credit portfolio to tell a story with this data and drive insight, • Work with the wider risk team to identify opportunities for commercial improvements and business opportunities YOUR SKILLS AND EXPERIENCE • Essential to have knowledge of SQL and prior experience using this, • Essential to have worked with large data sets and driven insight into this, ideally within financial services, • Strong communication skills and prior experience in communicating complex data SALARY AND BENEFITS • Base salary of up to £55,000, • Free on-site parking, • Pension contribution scheme, • On-site amenities HOW TO APPLY Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link

Senior Customer Insight Analyst (Customer Loyalty) Location: London (Hybrid) Salary: Up to £70,000 + Bonus Benefits: Pension up to 12% (8% employee contribution) The Company Join one of the world’s leading online marketplaces as they invest heavily in loyalty and customer engagement. This is a key strategic role within the customer analytics function — focused on using data to design, measure, and enhance loyalty initiatives that drive retention, repeat purchase, and lifetime value across global markets. The Role As Senior Customer Analyst, you’ll use data to understand customer behaviour and shape loyalty propositions that deliver real business impact. You’ll work closely with marketing, product, and data teams to design programmes that reward loyalty and deepen engagement. You’ll be responsible for: • Analysing customer behaviour and retention patterns across loyalty programmes, • Building and maintaining a Single Customer View (SCV) to power personalised experiences, • Developing customer value models to inform loyalty tiers and benefits, • Partnering with marketing and global teams to measure and optimise loyalty campaigns, • Using analytics and storytelling to influence strategy and drive customer lifetime value Your Skills You’ll bring a mix of technical and strategic expertise, including: • Advanced SQL and experience with Tableau or Looker, • Strong understanding of loyalty, CRM, and customer engagement strategies, • Proven experience in loyalty analytics across eCommerce, retail, or telco, • Strong communication and stakeholder management skills, • Strategic thinker who can connect insights to commercial outcomes Desirable: • Python for statistical analysis, • Experience designing and running A/B tests

General Manager – Landmark London Asset £95,000 + Bonus City of London We’re seeking an experienced and motivated General Manager to take full operational responsibility for a new, landmark mixed-use building in the heart of the City. Comprising over 400,000 sq ft of premium office space, ground-floor retail, a public terrace, and multiple private terraces, this landmark asset represents one of London’s most exciting commercial destinations. As the building moves through the final stages of mobilisation, we are looking for a General Manager who can see this process through to completion and ensure a seamless transition into full operational delivery. Key Responsibilities: • Lead and finalise the mobilisation process, ensuring all operational systems, services, and contracts are fully implemented and aligned with best practice., • Build and manage a high-performing on-site team to deliver exceptional service standards to occupiers and visitors., • Develop and maintain strong relationships with tenants, retailers, and key stakeholders., • Oversee financial management including budgets, service charge, and cost control., • Drive ESG, sustainability, and wellness initiatives in line with the building’s premium positioning., • Ensure full compliance with statutory, health and safety, and environmental obligations., • Champion innovation, technology, and best-in-class operations to enhance occupier experience. About You: • Proven track record managing large-scale, mixed-use or high-profile commercial buildings (200,000 sq ft+)., • Strong leadership and people management skills with the ability to motivate and inspire multidisciplinary teams., • Experienced in managing complex service delivery during mobilisation and steady-state phases., • Excellent stakeholder management and communication skills at all levels., • Commercially astute with robust financial and operational understanding., • Passionate about delivering exceptional customer experience and operational excellence.

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities • Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction, • Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement, • Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics, • Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals, • Develop and maintain customer success dashboards and performance reporting for leadership visibility, • Contribute to revenue growth through incremental expansion within existing accounts (not direct sales), • Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales, • Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings, • Represent the business with professionalism and credibility across client meetings and strategic reviews About You • 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment, • Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments, • Strong technical acumen to act as a bridge between clients and technical teams, • Excellent communication, organisation, and stakeholder management skills, • Commercially minded, data-driven, and comfortable analysing success metrics, • Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up, • Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

Mode Search is delighted to be partnering with a Rich heritage luxury fashion brand to support the search for a Senior Collection Merchandiser across Accessories, Leather Goods, and Footwear. This brand is deep rooted in artisanal techniques with emphasis on the finest fabrics. A brand that embodies suitable luxury and authenticity. This is a full-time, permanent position with 4 days in London at the brand’s headquarters and 1 day from home. The role reports to the Leather & Accessories Merchandising Manager and works closely with key internal teams including design, product development, retail merchandising, and supply chain. The Role • Build and manage the seasonal range plan across Leather Goods, Footwear, and Accessories, • Define product strategy including pricing, customer segmentation, and sales targets, • Prepare seasonal briefs and collaborate with design and development, • Conduct market and competitor analysis to guide product direction, • Partner with global merchandising teams to develop market-relevant capsules and special projects, • Oversee product lifecycle, launch planning, and phase-outs, • Monitor costs and margins, ensuring alignment with targets, • Analyse product performance and deliver seasonal hindsight reports, • Maintain merchandising tools and ensure accurate product data entry, • Propose international pricing strategies, • Ensure all development timelines and key milestones are met, • Collaborate with VM and Marketing to support launches and drive commercial success Requirements • Minimum 5 years of merchandising experience, preferably in accessories, footwear, or leather goods, • Strong analytical and organisational skills with high attention to detail, • Proven collaborator across design, development, merchandising, and supply chain, • Results-driven with a strategic, solutions-focused mindset, • Strong commercial awareness and understanding of luxury consumer behaviour, • Comfortable working in a fast-paced, cross-functional environment, • Excellent communication and presentation skills, • Proficiency in product performance analysis and KPI tracking Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. To apply, please send your CV to We look forward to hearing from you!

SENIOR CRM EXECUTIVE (9-MONTH MATERNITY COVER) UP TO £35,000 HYBRID – 1X A MONTH IN OFFICE (LONDON) ABOUT THE COMPANY Join a rapidly growing, membership-based organisation that provides exclusive discounts and benefits to a variety of members. With over 4 million members and 15,000+ partner brands across retail, entertainment, and leisure, this business has built a strong community committed to supporting those who support others. The company continues to grow following record engagement during recent years, offering a collaborative and purpose-driven culture where innovation and member value sit at the heart of what they do. THE ROLE As a Senior CRM Executive, you’ll play a hands-on role in delivering engaging, personalised communications that enhance the member experience across email, SMS, push notifications, and in-app messaging. Reporting into the Lifecycle CRM Lead, you’ll manage and optimise automated and ad-hoc campaigns that drive engagement, retention, and renewal. This is a great opportunity for someone looking to further their CRM expertise in a dynamic, data-driven environment. KEY RESPONSIBILITIES • Build and schedule lifecycle, transactional, and promotional campaigns across multiple channels using Braze., • Create templates and assets (email, SMS, and push) that maintain brand consistency and are easily reusable by the wider team., • Write compelling copy tailored to different audience segments and campaign objectives., • Support the execution of automated journeys – including onboarding, renewal, and win-back campaigns., • Ensure content accuracy by updating offers, imagery, and seasonal messaging across journeys., • Use tagging, segmentation, and personalisation to deliver dynamic, relevant experiences., • Monitor live campaign performance and contribute to testing and optimisation efforts., • Support regular reporting and insights to identify opportunities for improvement. ABOUT YOU • CRM experience, ideally within a digital or membership-based environment., • Working knowledge of Braze or similar CRM platforms., • Strong attention to detail and an eye for creative, engaging content., • Confident copywriting skills – able to adapt tone for different audiences and channels., • Comfortable analysing campaign performance and using data to inform decisions., • Proactive, collaborative, and able to manage multiple priorities in a fast-paced environment. HOW TO APPLY If you’re passionate about creating meaningful customer experiences and want to make an impact in a purpose-driven business, send your CV via the link below.

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities • Act as the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch., • Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency., • Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience., • Streamline the consultation–quality inspection–review loop by eliminating system gaps and improving the automatic ticket routing rate., • Establish data-driven monitoring systems to measure tool efficiency, analyze user behavior, and optimize operational resource allocation., • Lead Intelligent Customer Service Planning, including Multi-language intent recognition Automated responsibility assignment, AI-driven knowledge recommendations, • Design and evolve intelligent routing mechanisms to dynamically allocate service agents based on user profiles, issue type, language, and history. Requirements • 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms)., • Experience with AI-driven or intelligent customer service systems is highly preferred., • Strong understanding of customer service workflows and ability to identify operational pain points; familiarity with B2B/B2C tool design standards., • Skilled in data analysis tools (SQL, Excel, Tableau, etc.) with strong data-driven decision-making capabilities., • Experience managing cross-border or multilingual customer service processes (e.g., multi-time zone scheduling, localization)., • Excellent command of English (spoken and written); proficiency in additional languages is an advantage. If you’re passionate about building intelligent service tools that empower global customer experience teams, we’d love to hear from you.

Build and lead a small, high-performing engineering team as the product scales. Knowledge of onboarding, KYC/AML, dashboards, portfolio tracking, and retail trading flows. Understanding of retail investing/trading/wealth products and customer journeys.

D365 F&O Business Analyst - Contract OIR35 Our client are seeking the below skills & experience: Proven ERP Experience: Strong background working across the full value chain within retail or product-based businesses, with hands-on involvement in end-to-end ERP implementations or enhancements. Commercial and Operational Insight: Deep understanding of key business processes — including supply chain, procurement, sales, inventory, and finance — within a trading or retail environment. Product and Trading Expertise: Experienced in managing product catalogues, supplier and customer trade agreements, pricing, promotions, and rebate structures. Business Process Analysis: Skilled at mapping and documenting complex business processes in partnership with cross-functional stakeholders to identify pain points and improvement opportunities. ERP Process Translation: Proven ability to translate business and operational needs into ERP system requirements and functional designs that align with commercial objectives. Stakeholder-Focused Delivery: Capable of delivering high-quality outcomes at pace in a stakeholder-facing role, operating independently with minimal supervision. If this is for you and you have the skills, experience then please send your cv to me today

Location: London Contract: Fixed-term – 8 weeks (Seasonal Role) Hours: Part-time (3 days per week) This just in – an incredibly exciting opportunity to be part of the Lisa Eldridge team in London during the festive season! Join a fast-paced, and fast-growing, founder-led beauty brand which places value in stellar customer service, high product performance and integrity, artistic pleasure and of course, Lisa's un-dupable colours. Lisa has a sincere and deep interest in her customer’s desires and needs. Our philosophy is centred around providing the tools and education to help our community feel their ultimate best in every moment and during every occasion of life. If you aspire to be part of this and are passionate about our values of elevating everyday artistry, we are waiting to welcome you! If you are ambitious and have a passion for make-up, looking for a seasonal opportunity within the retail beauty industry, then this is the perfect role for you. This is a fixed-term, 8-week contract to support our busy festive trading period. Ideal for artists who love connecting with customers in a fast-paced environment. Key Requirements and Responsibilities: • Deliver amazing customer service; understand customer needs and ensure a high level of satisfaction., • Deliver thoughtful and bespoke artistry services to our customers., • Drive and deliver on sales targets., • Act as an outstanding brand ambassador., • Follow the brand’s grooming standards., • Assist with in-store events and festive activations as required., • Maintain an inviting and beautifully presented retail space during the busy trading period. You will thrive in this role if you are: • Warm, professional, and approachable with a can-do attitude., • Motivated, have high energy and are passionate about colour and product artistry., • You are committed to creating a haven for anyone with a desire to experiment with beauty in an approachable and inclusive space., • Excited to work in a fast paced, fast-growing brand with a close-knit team., • Confident in speaking to customers and understanding their needs., • A lover of all things beauty!, • Flexible and reliable during the festive trading period, including potential weekend and extended hours. Skills required for this role: • Availability throughout November–January, • Previous retail experience, • Makeup Artistry experience is a bonus, • Proof of right to live and work in the UK, • Flexible with your working hours and days per week Benefits: • Gratis products, • Training & development, • Opportunity to work closely with the Lisa Eldridge team during one of brand’s most exciting times of the year. About Lisa… Lisa Eldridge is one of the world’s most celebrated make-up artists. Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty. An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance. In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand. Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the Seamless Skin Foundation: ’As close to a perfect foundation as you’re ever going to get’. A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty.

• Retail Grocery Distribution - Food & Drinks, • Fast paced, highly pressurised food & drinks distribution centre based in Dagenham., • Looking for an experienced General Manager to drive perforamance and productivity with a strong focus on building a culture of continuous improvement. EA First have exclusively partnered with a leading Grocery Retailer in their search for a General Manager within flagship operation in Dagenham. Fantastic opportunity to join a business that is looking for a proven site leader to take ownership of the logistics operations. • Reporting to the Senior Logistics Director, you'll use your skills and experience as a General Manager to support the wider business to lead the operational team to ensure 'best in class' operational performance whilst supporting with the delivery of continuous improvement initiatives., • Providing leadership, motivation and career development to the site management team, ensuring that they achieve excellence on a day-to-day basis., • Proactive in driving a continuous improvement culture; seeking out and driving improvement initiatives to ensure growth is managed successfully whilst maintaining challenging targets., • Developing productive and effective relationships with key customer stakeholders to ensure we are able to deliver the customer's growth and longer term plans., • Identify new opportunities to pursue within scope of existing site operations through process optimisation, layout redesigns and systems implementations, • Promote a culture of continuous improvement in order to improve both colleague and customer satisfaction, • Responsible for achieving the overall resource plan that meets both the current and future business needs of the company., • Work with site leadership teams to develop schemes for improvements within each department - maintaining optimum use of resource at all times., • Proactive in seeking out initiatives that ensure the contract supports the customer's business plan and supply chain strategy as well as the contract logistics strategy., • A Logistics Distribution and Supply Chain background., • A minimum of 5+ years 3PL Contract Logistics experience at General Manager or Site Manager level., • Previous contract logistics experience within Food, Drinks, Wholesale or FMCG is essential., • Experience on managing budgets up to £10m pa., • You will be confident and able to build rapport, develop relationships with customers both internal and external., • You will be able to recognise opportunities and synergies to enhance the relationship with the customer and be able to maintain and develop business growth opportunities., • You must have the energy, determination and commitment to operate in an environment where regular customer contact and scrutiny is the norm and the highest level of customer service is non-negotiable., • Have managed in excess of 150+ employees indirectly., • You should be able to demonstrate skills in the delivery of continuous improvement initiatives using lean processes., • IOSH and NEBOSH qualifications., • Experience of Six Sigma / Prince2 methodologies would be advantageous., • Live within a commutable distance to Dagenham. £80,000 - £90,000 + benefits. EA First Ltd are acting as an Employment Agency for this permanent vacancy.

To be considered for this role, applicants must have experience in the eCommerce or retail sector. About Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as e.l.f. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger, and many more. With apps live across the UK, US, Europe, and Australia, you’ll be part of a team making an international impact while working with the latest in mobile and retail technology. Poq is a remote-first company, with a collaborative hub in London Bridge for when in-person teamwork is needed. If you’re passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you. About the role - Programme Manager Reporting directly to our Head of Delivery, the Programme Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the Head of Delivery, you will support strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight. What you’ll be doing Project Delivery & Oversight • Lead the delivery of your own projects, ensuring they are delivered on time, within scope, and to budget., • Provide escalation support to Project Managers, stepping in to resolve challenges, smooth client relationships, and ensure delivery standards are maintained., • Monitor the health of projects across the portfolio, proactively identifying risks, issues, or resourcing gaps., • Support the VP of Professional Services with resourcing and portfolio forecasting., • Ensure projects are allocated resources effectively and workloads are balanced across the team., • Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early., • Line manage the Project Management team, acting as the first point of escalation for project issues., • Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management., • Support the hiring, onboarding, and training of new PM team members., • Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks., • Champion best practices in project and portfolio management across the Professional Services function., • Capture lessons learned from projects and ensure they are fed back into future ways of working., • Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: • Hands-on project management experience, ideally in a SaaS environment., • Proven line management experience with Project Managers or similar roles., • Strong background in project and portfolio management, including resource allocation and forecasting, • Experience in the ecommerce or retail sector, with an interest in mobile technology., • Demonstrated ability to support multiple clients across different time zones (including US & Australia)., • Experience working with in-house developers and third-party suppliers., • Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach., • Exposure to common web architectures and integration methods. Skills & Attributes: • Commercially astute, able to balance client needs with business priorities., • Resilient and adaptable, with the ability to remain calm under pressure., • Strong communicator and relationship builder, both with clients and internal teams., • Excellent organisational skills and attention to detail., • Proactive problem-solver who can “sniff out” issues early and resolve them effectively., • Confident with project management tools such as Jira, MS Project, or similar. Why Join us? At Poq, you won’t just deliver projects - you’ll shape how global retailers connect with their customers through mobile technology. You’ll have direct exposure to senior leadership, the chance to improve how our Professional Services function operates, and the opportunity to make a visible impact on both people and processes. We value collaboration, trust, and initiative, and we’ll support your growth with ongoing learning opportunities and clear pathways into senior leadership roles. Poq Values & Behaviours Deliberate • We move forward constructively with integrity and purpose, • We bring the best version of ourselves every day, • We are ambitious, resilient and passionate about what we do, • We are creative thinkers, problem solvers, decision makers, • We take ownership and hold ourselves accountable, • Take pride in our product, our work and each other, • We are open to ideas, learning and evolving, • We work together as one team, • We celebrate and embrace our diversity

Retail Operations and Events Manager- High Profile - Sporting Events Up to £80,000 plus package London with international travel Fella & Jones are proud to be partnering with a high-profile sports personality who is rapidly growing their fashion brand on a global stage. We’re seeking a dynamic and detail-oriented Retail & Events Manager to oversee international retail activations for a leading sports fashion label. You’ll be at the heart of delivering world-class pop-up experiences at global events, combining operational precision with creative flair. From strategic planning and logistics through to seamless on-site execution, you’ll ensure every project runs smoothly and leaves a lasting impact. The Role • Take full ownership of end-to-end retail event planning, including location sourcing, site visits, scheduling, staffing, and infrastructure., • Lead each activation as the central point of contact, collaborating closely with internal teams across marketing, design, and merchandising,, • Build strong relationships with suppliers and vendors worldwide to deliver high-quality, bespoke retail spaces,, • Create tailored store layouts for each event, sourcing fixtures and fittings as required,, • Work closely with supply chain teams to ensure accurate and timely delivery of stock and equipment,, • Manage permits, compliance, and health & safety requirements,, • Deliver projects on time, within budget, and in line with commercial targets,, • Oversee on-site operations from build and installation through to breakdown,, • Motivate and manage event staff to deliver exceptional customer service,, • Troubleshoot and resolve operational challenges quickly and effectively,, • Analyse performance post-event, reporting on results and identifying opportunities for improvement. About You 5+ years’ experience in retail operations (experience within international sports or events is highly advantageous), Able to commit to approximately 3 months per year on-site at international events, including weekends, A confident and inspiring leader who thrives in high-pressure, fast-paced environments, Exceptionally organised, proactive, and solutions-focused, Strong commercial acumen with excellent negotiation and supplier management skills, Passionate about sport and fashion, with a clear understanding of what drives outstanding customer experiences.

Job description: Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a strong Gym Manager to join our growing team. Description: The Gym Manager position is a high-profile leadership position that is responsible for the gyms overall direction, coordination, operation, and success. The Gym Manager will ensure the Gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention. The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations. The Gym Manager will also act as the club ambassador to provide each member an unforgettable experience. Manage membership acquisition and retention, revenue and expenses on a daily basis. Manage financial budgets with planning, forecasting, and revenue generation from various club needs Review monthly reports for club revenue reconciliation, non-revenue. Calculate rotas to payroll monthly. Member & Team Member Relations Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment. Manage a team of Personal trainers and staff Provide exceptional customer service by assisting members with their suggestions and concerns. Perform a daily walkthrough to ensure that all areas of the club are clean, tidy and safe. Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times Authorise all employee status changes, new hires and terminations. Develop appropriate succession plans. Attend weekly calls and live meetings monthly. Qualifications & Experience: Proven & successful management experience within the Leisure Industry, with a focus on fitness operations Reps Level Three Personal trainer qualification. 3+ years’ experience in fitness, Leisure hospitality, or retail industries. Experience providing customer service and dealing with customer concerns Sales or fitness management experience highly preferred. Track record of success in a performance-driven work and sales culture Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance. Knowledge, Skills and Abilities • Experience interviewing and hiring department managers and front line team members, • Excellent supervisory, interpersonal communication, and time management skills, • Decision making, problem solving, strategic planning, and data analysis skills Proven conflict management skills, • Knowledge of standard office procedures and computer software Excellent customer service skills, • Ability to build relationships with members Excellent verbal and written communication skills, • Ability to effectively multi-task with tight deadlines both independently and within a team environment Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions, • Ability to effectively build teams, • Ability to make decisions easily and quickly, • Excellent supervisory, presentation, and time management skills, • Knowledge and passion for the health and fitness industry Job Type: Full-time Additional pay: • Gym membership, • Health Hero cover

Company: William College Job Title: Wellbeing Officer Location: ONSITE, London, UK Salary: £26,000-£32,000 per annum (pro-rata) Employment Type: Part Time, Weekends, 9am-pm, Onsite Department: Student Services Reporting to: Head of Student Experience and Outcome About Us: William College is committed to provide the high-quality education in wide range of HE programme. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential. Position Overview: William College is looking for a proactive and dedicated Wellbeing Officer to join our team. The Wellbeing Officer will play a key part in providing high quality support to our students throughout their academic journey. This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at William College. Responsibilities: • Conduct individual meetings with the students to discuss health, disability, learning difficulties and provide support and reasonable adjustments., • Collaborate with internal and external professionals to develop and implement comprehensive support plans for students., • Refer/Signpost students to appropriate external agencies as needed or requested., • Maintain detailed case notes of all interactions with students, including dates, issues and outcomes., • Develop and implement initiatives to support student disclosure, mental health and overall wellbeing., • Work closely with academics and professional services teams to promote student engagement and involvement in campus life., • Deliver workshops, webinars and awareness-raising events to educate and support the student community., • Collaborate and communicate with other teams to establish, maintain and develop productive relationships with colleagues across the University, ensuring effective service delivery and issue resolution., • Plan and organise own workload efficiently to meet service demands., • Contribute to long-term planning and development to enhance student health and wellbeing services., • Ensure compliance with service boundaries, including confidentiality and General Data Protection Regulations (GDPR)., • Provide regular reports to the Wellbeing Manager., • Support other duties as directed by the Wellbeing Manager or Head of Student Experience and Outcome. Essential Requirements: (where required, training and professional development will be provided to the successful applicant by William College, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) • Bachelor’s degree in psychology or equivalent qualification in related subjects., • Sensitivity and empathy with students, colleagues and staff., • Able to deal with confidential matters, highly sensitive data and act with discretion., • Experience in risk assessments and crisis management., • Excellent customer service and communication skills, with the ability to build strong relationships., • Excellent interpersonal skills, including active listening and effective written and verbal communication., • Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines., • Flexible, approachable and an excellent team player., • High degree of accuracy and attention to detail., • Commitment to upholding the values and policies of William College and partner universities. Desirable Requirements: • Strong commitment to service delivery with experience in student or academic administration within higher education. Benefits: • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Overview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. What’s the purpose of role: Supporting our business with the food costings for menu production. You will collate, present and distribute contractual menu information and will participate in the menu presentation process ensuring accurate detail of new menu requirements is captured. This role can be based at our London Heathrow unit. Initially we are looking to recruit on a fixed term contract for 12 months with the potential of it leading to a permanent position within the team. What you’ll be doing: • You will be expected to obtain, present and distribute all contractual menu information in a timely and professional manner., • Oversee accurate cost build of product componentry within our airline customer menus to agreed specifications., • You will ensure all costing data, specifications and pricing information is updated and maintained as required, • You will participate in the menu presentation process preparing any pre presentation menu costs and specifications. You will be required to record detailed notes ensuring any changes are captured including alterations to recipes and product dish weights. Photography of agreed meals will also be required., • Support management on a day to day basis using airline account expertise and system reports to advise on key information such as loading charts, specifications and recipe build/methods, • You will use airline customer dedicated systems as required to obtain and/or upload menu, loading and pricing information as required, • You will cleanse and manage data and systems on an ongoing basis., • We will assist with the management of product daily updates and support any procurement related initiatives with appropriate costings activity. This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager. What you’ll have: • Good understanding of food and food production methods, • Computer literate with good Excel and Word skills, • Ability to adapt to different databases including in house systems, • Financial awareness and understanding of pricing policies including food cost and labour values, • Commercial and Contractual awareness, • Ability to multi task, work within strict time frames and meet deadlines, • High level of analytical and numerical skills, including attention to detail and accuracy, must be methodical, and logical in their approach to work, • Confidence to challenge data in pursuit of accuracy, • Flexibility to travel between catering units across the UK as required in order to support the business process

The role is an (initial) six month contract supporting a household name in social media. The legal secondee will help to address surging demand for legal support across multi-jurisdictional regulation, commercial matters, and compliance, while also tackling the team’s workload from AI initiatives and new market expansions - with a focus on Europe, Singapore and HK. Key Responsibilities: • Addressing consumer issues, with emphasis on customer protection, after-sales support, and customer welfare., • Supporting direct marketing initiatives and marketing campaigns., • Ensuring data protection compliance, particularly in relation to AI-powered products such as AI chatbots and tools., • Assisting with new market launches and conducting product compliance reviews., • Managing aspects of EU market operations Qualifications desired... · Substantial experience in EU legislation, or US legislation, or with strong expertise in either AI, privacy, and consumer protection. · Strong drafting experience, particularly in retail, digital content, and advertising-related agreements. For more info please contact Tony at MLA or apply with your CV below.

Job Title: Supply Planning Manager Location: Brentford Contract: Full Time 6 month contract Department: Operations Reporting to: Head of Operations Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 40 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing. As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”. The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners. As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin. Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare. We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects. Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics. Code of best practice: Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Overview of the role The Supply Planning Manager will lead and support the supply planning function, ensuring accurate forecasting, robust inventory management, and efficient component and finished goods supply across the business. This role is highly analytical and hands-on, requiring strong Excel capability, an understanding of production planning processes, and the ability to manage a team within a fast-paced and scaling environment. The ideal candidate will combine strategic planning with operational execution, ensuring the supply chain runs efficiently, data integrity is maintained, and best practices are consistently applied. Key Responsibilities Forecasting & Data Management • Support the supply planning team in building, managing, and maintaining forecasting models for finished goods and componentry using advanced Excel tools., • Oversee the development and maintenance of line sheets for Bill of Material (BOM) lines to ensure accurate production planning., • Oversee componentry and finished goods inventory purchasing, including negotiating MOQs (Minimum Order Quantities) and unit pricing to optimise cost and stock availability., • Support the team in managing all finished goods and component inventory and coordinating transfers between stock locations and within the supplier base to meet production requirements., • Ensure obsolete lines are managed effectively, including utilisation planning and write-off processes., • Ensure that supply chain provides accurate and timely data to support company EPR (Extended Producer Responsibility) waste reporting., • Lead, mentor, and develop the supply planning team to drive performance, accuracy, and efficiency., • Work cross-functionally with Operations, Finance, Development and Commercial teams to align supply planning with business priorities., • Promote continuous improvement and best practice across all supply planning processes. Person Specification Experience: • Proven experience building and implementing supply planning frameworks and in-stock strategies using Excel., • Strong understanding of production planning and demand forecasting., • Experience within a scaling or fast-growing operation with a focus on implementing best practice processes., • Demonstrated experience managing a supply planning team., • Solid understanding of product master data management., • Proven ability to work cross-functionally and influence key stakeholders., • Proven experience building and implementing supply planning frameworks and in-stock strategies using Excel., • Strong understanding of production planning and demand forecasting., • Experience within a scaling or fast-growing operation with a focus on implementing best practice processes., • Demonstrated experience managing a supply planning team., • Solid understanding of product master data management., • Excellent leadership and team management abilities., • Strong communication and cross-functional influencing skills., • Highly numerate and analytically minded with strong attention to detail., • Organised, proactive, and able to manage multiple priorities in a fast-paced environment., • Hands-on, and results-driven approach., • Advanced proficiency in Microsoft Excel (modelling, data analysis, and automation)., • Motivated self-starter who thrives in a dynamic and evolving business., • This role is based in Brentford, Middlesex and is 2-3 days (Tues & Wednesday) in the office, • This is a temporary 6 month fixed term contract, • This role does not offer sponsorship

🛍️ Senior Product Manager | Retail Transformation | Household Brand 🛍️ Role: Senior Product Manager Location: London - 2 days p/w in the office Industry: Retail Transformation Salary: up to £100,000 Are you an experienced Product Manager? Are you excited by the challenge of transforming a critical business service and embedding product thinking into a growing team? Do you want to work for a popular, well-known retailer? If so, this could be the perfect next role for you! This retail business is a household name across the UK and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform (a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service. 💻📈. As Senior Product Manager you will lead this high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? • A proactive Product Manager with experience driving change in operational systems 🛠️, • Able to work with complex integrations, and internal platforms 🔗, • Skilled in stakeholder management and leading cross-functional teams 🤝, • Customer-focused with a deep understanding of operational workflows 👥, • Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️, • Nice to have: experience in retail 🛍️ Key Responsibilities: • Lead the transformation of the scheduling and booking platform over the next 12 months 📅, • Operationalize the platform online and integrate it fully into stores 🖥️🏬, • Manage external partners for scheduling and route optimization 🚚, • Work closely with store teams to ensure smooth adoption of the new platform 👌 This is a high-profile, fixed-term opportunity to lead a critical operational transformation and make a tangible impact on a growing retailer’s core systems. You will work alongside a supportive Product Director and product team and take ownership of the project from start to finish. Please send your CV now for more information on both the role and company. ✉️ 🛍️ Senior Product Manager | Retail Transformation | Household Brand 🛍️

Job Title/Req Number: Oracle ERP Assistant Manager Base Location: London plus network of 20 offices nationally: ___ Base Location: London plus network of 20 offices nationally: The KPMG People function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Oracle ERP Assistant Manager The Powered Apps teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to develop improvement and extensions to the Powered Enterprise model. KPMG are growing their Powered Apps team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience. What will you be doing? • Communicating compelling and well thought out solutions for project accounting in response to complex client problems based on Oracle Cloud ERP technology., • Defining either Finance or Procurement solution leveraging leading practice solutions to support the business requirements., • System design and delivery, including, integration management, data migration strategy., • Recognises the importance of continuous self and team development and actively strives to achieve this., • Building constructive working relationships across different teams, functions, countries or cultures., • Helps others to understand how their work contributes to the overall success of an engagement and the wider firm., • Fosters a sense of self belief and confidence in others., • Seeks to understand other’s motivations., • Supports others to make brave decisions. Skills we’d love to see: • Educated to degree level or equivalent., • An understanding of the key finance or procurement business issues/drivers that result in clients pursuing transformation programmes., • Experience of multiple industry sectors (e.g. Media, Services, Retail, Insurance, Local Government etc.) is preferred, • Experience of working effectively with senior client representatives., • Knowledge of how Oracle Cloud ERP enabled end-to-end business process across at least one of the following areas: Source to Pay, Project to Result, Acquire to Retire, Order to Cash, Record to Report., • Experience of multiple Oracle Cloud ERP full implementation project lifecycles, preferably from scoping and planning through to post go live support, at least as a subject matter expert., • A specialist knowledge of the end to end Oracle Cloud ERP design in at least one of the following process areas:, • Source to Pay (S2P): Sourcing, Procurement, Expenses, Payables and Cash management modules. Setting up complex approval rules and subledger accounting, • Project to Result (P2R): Project costing and accounting, capitalisation of fixed assets, project billing and the integration of projects subledger to other modules, • Acquire to Retire (A2R): Capitalisation of fixed assets, end to end asset lifecycle, leased assets management and integrations with EAM platforms., • Order to Cash (O2C): Accounts Receivable, Cash Application, Collections modules and interaction with Supply Chain Management modules such as Order Management, • Record to Report (R2R): General Ledger, Intercompany workbench, Chart of Accounts, Enterprise Structures and integrations with Oracle EPM (particularly ARCS and FCCS), • An understanding of the functional, application and technical architectural elements of an Oracle Cloud ERP programme., • Should be able to independently run client workshops to drive design decisions and system demonstration in both an in person and remote delivery mode., • Prepare configuration & other design documents (Functional specification, Solution design document)., • Experience of Financial concepts (required for Oracle Cloud ERP Implementation projects)., • Experience to drive the technical deliverables such as Data migration principles & Integration Design (mainly from functional perspective)., • Experience of operating and implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise., • Understanding of an Oracle Cloud delivery lifecycle using TCM or equivalent delivery method., • An appreciation of the influence of user experience-based design eg Personas, user journeys and how this can be used to augment a solution. What your need to do: • Excellent documentation, reporting and presentation skills in both a virtual and in person mode., • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesise large amounts of information., • Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)., • Highly proficient Microsoft Office skills particularly Excel, PowerPoint and Microsoft Projects., • Excellent interpersonal, team building, organisational and motivational skills., • Fast learner with an ability to get up-to-speed in a short space of time., • Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications., • Good attention to detail and an ability to analyse and use data in decision making., • Excellent organisational and multitasking skills with ability to balance competing priorities. To discuss this or wider Consulting roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core hubs for this role are: • London Canary Wharf, • Manchester, • Birmingham, • Leeds With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Consulting we have a range of divisions and specialisms. Click the links to find out more below: • Consulting at KPMG: ___, • Consulting at KPMG:, • ITs Her Future Women in Tech programme: ___, • ITs Her Future Women in Tech programme:, • KPMG Workability and Disability confidence: ___, • Applying to KPMG: ___, • Applying to KPMG:, • Tips for interview: ___, • Tips for interview:, • KPMG values: ___, • KPMG values:, • KPMG Competencies: ___, • KPMG Competencies:, • KPMG Locations and FAQ: ___, • KPMG Locations and FAQ:

West London | Onsite | Salary Competitive | 1 Year FTC Visa Sponsorship not available. IMMEDIATE START Omnis Partners is assisting a leading international organisation in hiring an Interim Customer Analyst. This role offers a hands-on opportunity for a data-driven professional to influence customer strategy and drive pricing initiatives across several European markets. What you will do: • Develop and optimise dynamic ticket pricing models across European markets., • Analyse pricing performance, competitor trends, and customer data to inform strategy., • Manage pricing data and governance within the ERP system., • Build customer segmentation and predictive models to drive personalisation., • Design and assess A/B tests and other experiments to evaluate commercial impact., • Provide actionable insights and dashboards for commercial, marketing, and finance teams., • Integrate data from multiple sources (web, e-commerce, POS, research) to measure initiative effectiveness., • Collaborate with retail pricing teams and support cross-functional revenue projects., • Monitor emerging pricing tools, analytics methods, and market best practices. About You: • Proven experience in data analytics, ideally within retail, leisure, or multi-market environments., • Strong Skills in SQL, Python, and data visualisation tools (Power BI preferred)., • Experience in building models to deliver actionable insights., • Experienced with customer/CRM analytics and predictive customer segmentations., • Degree in a quantitative field (Statistics, Maths, Economics, Physics) is advantageous. Personal Attributes: • Results-driven, pragmatic, and focused on continuous improvement., • Takes ownership and shows tenacity in delivering outcomes., • Quick learner with high standards and integrity., • Team player with gravitas and strong personal impact. Play a key role in shaping customer strategy and driving revenue growth across several European markets.

Our client is an award-winning global design agency of retail displays. They partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. The Opportunity We are looking for a detail-oriented and commercially aware services Project Manager to drive the installation of retail display projects. This role will work closely with the commercial team The Role: Services Project Manager - Beauty The Services Manager is responsible for leading and coordinating installation operations across the Beauty vertical and manages a robust network of existing and new installation partners. The role ensures the successful execution of project installations, while also owning the strategy and delivery of spare parts and maintenance programs across the region. Location: Fleet, Hampshire or London UK Key Responsibilities Project Oversight • Oversee end-to-end installation project delivery, ensuring timelines, budgets, and quality standards are met Partner Network Management • Maintain and expand a reliable network of installation partners across EMEA, • Evaluate partner performance and ensure compliance with company standards and project requirements, • Negotiate contracts and service level agreements with new and existing partners Spare Parts & Maintenance Programs • Develop and manage EMEA-wide spare parts logistics and inventory strategies, • Oversee preventive and reactive maintenance programs to ensure long-term project sustainability Cross-Functional Collaboration • Work closely with Sales, Operations, and Client Services to align installation plans with client expectations, • Provide technical and logistical support during pre-sales and project scoping phases, • Ensure accurate reporting and documentation of installation activities and KPIs Key Skills and Experience · Proven experience in managing installation projects across multiple countries in EMEA · Strong leadership skills with experience managing teams and external partners · Excellent organizational and communication abilities · Familiarity with spare parts logistics and maintenance program design · Fluent in English; Polish and other European languages are a plus · Willingness to travel across EMEA as required Salary: TBC depending on background and experience Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday

Data Specialist - Outside IR35 - Hybrid London (2 days per week onsite) £400-£500 per day 12 months initial contract SQL, Python, Power BI, Alteryx, Databricks SAP BW (Business Warehouse) SQL Server Power Apps, Power Automate Details - • You'll work as part of the EMEA Supply Chain team who effectively automate E2E business operations. Customer logistics, demand + planning, orders and inventory etc., • From a Data perspective, this team owns most data in the whole group., • User base - you'll support a team of around 80 people in Supply Chain Ops., • They have a load of inventory, bits and pieces. Need it to be rearchitected, • Once designed, implement some of the work (phase 1, simplify data sources etc), • Quite a lot of transformation Must haves - • Degree in Data Analytics or similar, • Hybrid Analytics / Engineering role, • Working in Manufacturing, Retail, Consultancy or similar, • Ability to work in the office on Monday's - you choose the 2nd day, • Experience working with SQL, Python, Power BI, Alteryx, Databricks Apply to this for immediate considerations, and a quick turnaround

SENIOR DIGITAL PRODUCT ANALYST LONDON - 4 TIMES A WEEK ON SITE UP TO £65,000 We’re looking for a Senior Digital Product Analyst to work with one of the leading global retailers, focused on understanding the behaviours and patterns of both website and app users. THE ROLE AND RESPONSIBILITIES: You’ll work as part of the digital analytics function, reporting into the analytics lead. Work alongside the digital production team and wider digital functions to support greater understanding of user’s behaviour across both the website and apps to inform the strategic direction. • Lead and manage a small team of two analysts, taking full responsibility for both team performance and individual development., • Act as the key owner of on-site user behaviour analytics, enabling all internal teams to gain a clear understanding of how users interact with our digital platforms., • Proactively leverage your team’s capabilities to uncover opportunities for optimisation, including assessing the potential impact of new features or enhancements., • Build and maintain strong partnerships with the product function, embedding data-driven practices into every stage of product development. Collaborate closely with product, design, user testing, and analytics teams to deliver a best-in-class, insight-led development cycle., • Work alongside analytics implementation product owners to define and maintain a roadmap for new data capture initiatives and ongoing data enrichment., • Apply experimentation and testing methodologies to evaluate the success and effectiveness of new features and product changes. YOUR SKILLS AND RESPONSIBILITIES: • Multiple years experience using Google Analytics or Adobe Analytics., • Proven experience in managing or mentoring colleagues, fostering both professional growth and team performance., • Exceptional communication skills, with the ability to adapt presentation style and messaging to suit different audiences., • Proficient in SQL (essential) and experienced with R or Python (preferred)., • Strong data visualisation expertise, using tools such as Power BI, Looker, or Tableau to present insights effectively., • Extensive background in product, web, or digital analytics, ideally gained within an eCommerce or retail environment., • Solid understanding of customer data platforms (CDPs) and their role in tracking and enriching customer and user journey data. HOW TO APPLY: Apply by sending your CV to Joe by the link below.

Data-Focused Consultant – Global Consumer Business - £1200 per day - 6 month Contract Our client, a leading global consumer business, is seeking a data-focused consultant to partner with business units and senior leadership teams. The successful candidate will identify, shape, and deliver measurable operational and commercial improvements through data-driven initiatives. This role is ideal for a commercially minded data expert who can translate analytical insights into tangible business value on a global scale. Candidate Profile Industry Expertise • Proven experience within large-scale global consumer or enterprise organisations, ideally across multiple regions and business lines (e.g., retail, FMCG, eCommerce, or consumer services)., • Strong track record of delivering impactful data products, analytics platforms, or insight-driven transformations that improve performance and profitability., • Demonstrable evidence of generating multimillion-pound (or equivalent) value through cost optimisation, efficiency gains, or revenue growth., • Deep understanding of how consumer trends, operational complexity, and market dynamics vary across international markets. Business Engagement • Confident engaging and influencing C-suite executives, functional heads, and operational teams across different geographies and cultures., • Ability to translate complex business challenges—from supply chain inefficiencies to customer behaviour insights—into actionable data strategies., • Skilled at developing clear, evidence-based recommendations that directly inform business decisions and measurable outcomes., • Adept at navigating ambiguity and constructively challenging assumptions while maintaining trust and credibility with stakeholders., • Comfortable operating in a fast-paced, matrixed environment with competing global priorities. Stakeholder Management • Experienced in managing diverse, and occasionally resistant, stakeholders across both technical and commercial functions., • Demonstrated ability to align senior leaders around data-driven priorities, securing sponsorship and resources for initiatives., • Proven track record of building consensus across cross-functional teams in different time zones and business cultures. Value Delivery • A consistent record of delivering quantifiable business impact through analytics and data-enabled decision making., • Proven success in achieving efficiency gains, cost reductions, and revenue growth through insight-led initiatives., • Strong capability to measure, articulate, and present value in financial and operational terms to senior leadership and boards., • Commitment to embedding data literacy and data-driven thinking within business teams to ensure sustainable change.

The Company WeComm are excited to be partnering with an iconic UK-based, retailer in their search for a Senior Solutions Architect. This global brand are a market leader who operate as a multi-channel retailer, offering incredible products for every occasion. The Role My client are going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities • Architecture Leadership: Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. ., • Technology Strategy & Roadmapping: Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation., • Customer Experience Focus: Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service., • Cybersecurity Maturity: Collaborate with our internal and third-party teams to embed best practices and secure design principles across all solutions; support compliance with relevant standards and policies, • Vendor & Partner Collaboration: Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. • Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar B2C industries, • Deep knowledge of modern technology stacks, including Commerce, CDPs, cloud (AWS/Azure/GCP), APIs/microservices, integration platforms and enterprise application services (ERP, WMS, POS etc), • Experience defining and governing architectural roadmaps during large-scale transformations, • Strong understanding of cybersecurity principles and how to integrate them into solution design, • Experience with architectural frameworks (e.g., TOGAF) and modeling tools is a plus

Training Manager (Retail) – Neve Jewels Ltd. Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours) Salary: Competitive About Us The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers. The Role We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence. You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores. Key Responsibilities • Assess training needs and develop actionable plans., • Design bespoke training programmes tailored to luxury retail., • Deliver workshops, group sessions, and one-to-one coaching., • Collaborate with senior managers to support staff development., • Monitor and evaluate training effectiveness, refining content as needed., • Maintain records of training activities and report on progress. Skills and Experience • Proven experience as a Training Manager or similar role, ideally within luxury retail., • Strong knowledge of retail operations and customer service., • Excellent presentation and facilitation skills., • Strong organisational and project management abilities., • Ability to assess training needs and develop effective programmes., • Exceptional communication and interpersonal skills., • Passion for luxury products, particularly jewellery., • Flexibility to travel across the UK and occasionally internationally., • Ability to thrive in a fast-paced, dynamic environment. Benefits • 25 days holiday + 8 bank holidays, • Additional day off on your birthday, • Private healthcare, • 24/7 Employee Assistance Programme, • Company discount Equality, Diversity & Inclusion Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.

A BPP Skills Coach provides primary support to our students and helps them navigate through the programme and prepare them for End-Point Assessment. Our coaches also help students set and meet their own personal targets and develop a growth minds set though regular coaching calls. BPP Skills Coaches have relevant industry experience to allow them to assess their student's knowledge, skills and behaviors against specific industry standards and provide feedback to help them develop. Coaches are responsible for managing their students data and keeping accurate records of each interaction and signposting support services. What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity! Why work for BPP? It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as: • Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree., • With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home., • We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more., • Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family. What you’ll be doing In this role you will be undertaking the following responsibilities: • Book and attend regular coaching calls and provide prompt feedback to assignments within SLA's., • Maintaining accurate records of student interactions and progression., • Ensure a high standard of written communication, demonstrating good spelling, grammar and punctuation., • Help students identify development areas, set goals and establish plans to achieve them., • Manage own workload and keep calendar up to date, • Work with students as required to help them to successfully complete the programme, • Effectively undertake any other duties as required What experience you’ll need To be successful in this role the following experience is essential: Essential • Experience coaching or training others., • Experience in a administrative role with elements of customer service or stakeholder management, • Working under pressure to meet deadlines, • Able to work independently with minimal supervision., • Problem solving skills and proven ability to work with autonomy., • Experience providing developmental feedback., • Confident with written communication and a good standard of spelling, grammar and punctuation. Desirable • Previous experience working in a coaching or assessing role, • Coaching, Teaching or Assessing qualifications, • Working in Higher education or with Apprenticeships, • Familiar with Microsoft Office applications, • Previous roles leading or supporting less experienced colleagues BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know! BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change. BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.

Supply Chain Coordinator We are looking for a Supply Chain Coordinator to join our Operations team. As a Supply Chain Coordinator you will manage and optimize the inbound flow from suppliers to our warehouse in Denmark. You'll be responsible for ensuring efficient inbound processes, while maintaining compliance and company standards. The ideal candidate will act as the key link between suppliers, logistics partners, and internal stakeholders, driving continuous improvements to enhance service levels, cost efficiency, and operational excellence. Our Story Established in 2002, Tom Dixon is a British design and manufacturing brand with a commitment to innovation. We design, develop and sell extraordinary objects and spaces for everyday use, including lighting, furniture and accessories. The company has a well-established global retail customer base and has achieved high double digit sales growth over recent years, and is set to continue this trend. The company has offices and retail stores in London and New York, and launches new collections bi-annually. Our extraordinary London Flagship Store, Head Office and Restaurant are located at 1 Bagley Walk, Kings Cross, London, N1C 4PQ. More information about us can be found at ___. About the Role Inbound Inventory Management • Oversee key inbound operations, ensuring accuracy, efficiency, and compliance., • Manage inbound flows, including supplier management, purchase orders, order fulfilment, and returns., • Maintain inventory and service accuracy through regular audits and reconciliation. Operations & Logistics Coordination • Collaborate with 3PL providers, Inbound carriers, and distribution partners to ensure timely delivery of goods., • Monitor and manage service-level agreements (SLAs) with logistics providers., • Resolve escalations related to shipping delays, damages, or stock discrepancies., • Ensure compliance with customs, trade regulations, and import/export documentation. Process Improvement & Compliance • Identify and implement continuous improvement initiatives to streamline processes and reduce costs., • Standardize procedures across multiple regional sites., • Drive sustainability and efficiency projects in logistics operations., • Ensure adherence to company policies, health & safety requirements, and legal obligations. Cross-functional Collaboration • Partner with Supply Chain, Merchandising, Finance, and Customer Service teams to align operational strategies., • Work with IT to enhance reporting capabilities., • Act as the primary point of contact for internal stakeholders on inbound operations matters. Reporting & Analysis • Develop and deliver regular reports on KPIs including inventory accuracy, supplier performance, and logistics costs., • Analyse operational data to identify risks, opportunities, and performance trends., • Provide insights and recommendations to senior management for strategic planning. About you This role is suitable for a ambitious and motivated early career supply chain professional with some previous experience working in supply chain, logistics or operations. More specifically, you would have: • 2–4 years of professional experience in supply chain, logistics, or operations., • Strong knowledge of logistics operations, 3PL management, and supply chain best practices., • Experience with warehouse management systems (WMS), ERP, and transportation management systems (TMS)., • Excellent analytical, organisational, and problem-solving skills., • Strong communication skills. For the right candidate, we will offer a competitive remuneration package including a highly attractive bonus scheme, alongside the opportunity to build an extraordinary career within one of the world’s leading lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

ABOUT US Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following. The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business. THE ROLE As our Demand Planner, you will play a critical role in ensuring optimal stock demand forecasting and inventory flow across channels. This hands-on role requires close collaboration with Merchandising, Production, Retail, and Logistics teams. You’ll manage inventory forecasting, reporting, and planning tools, and help drive efficiency and availability. Please note: This is a full-time, permanent position based in Edinburgh or London. We are currently operating a hybrid working approach with a minimum of 3 fixed days required each week working from our beautiful Townhouse in Edinburgh City Centre or our London City Centre location. To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered. KEY RESPONSIBILITIES Demand Forecasting • Develop, maintain, and improve rolling demand forecasts for all product categories using historical data, sales trends, and market intelligence., • Collaborate with Sales, Marketing, and Merchandising teams to capture upcoming promotions, product launches, and market shifts., • Balance inventory levels across global warehouses and channels to meet Sale targets and minimise excess stock., • Monitor sell-through performance and proactively recommend replenishment or reallocation strategies., • Provide weekly and monthly reporting on forecast accuracy, stock coverage, sell-through rates, and slow-moving items., • Analyse variance between forecast and actual sales to continuously refine planning models., • Work closely with Store managers to identity areas of opportunity meeting specific customer needs., • Partner with Merchandising to align forecasts with revenue and margin goals., • Contribute to the development and enhancement of demand planning systems, tools, and KPIs., • Identify opportunities for automation, efficiency, and improved visibility across the supply chain. WHAT WE OFFER • 29 days annual leave, plus 3 additional fixed bank holidays, • Never work on your birthday! Additional day holiday on your birthday, • Staff allocation of Strathberry products & staff discount, • Summertime early finish Friday, • Employer pension scheme, • Employee Assistance Programme ABOUT YOU To be a star candidate for this position, you must be able to demonstrate the following skills and experience: • 5+ years of experience in inventory, demand, or merchandise planning., • Hands-on experience with product data tools, and a strong Excel proficiency., • Deep understanding of fashion buying cycles, product flows, and global retail operations., • Strong commercial acumen with a focus on inventory turnover and allocation strategy., • Experience working across wholesale, DTC (retail & e-comm), and international warehouses a plus., • Exceptionally detail-oriented, with a structured and analytical mindset., • Comfortable managing large volumes of data with accuracy and commercial understanding. INTERESTED? To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.

Job Overview: As a Product Merchandiser at Joseph, you will play a crucial role in driving the performance of categories within our Women’s collection. You will analyse sales trends and data and develop effective merchandising strategies to ensure those categories meet our commercial goals and resonate with our clientele. This role requires a strong understanding of the luxury fashion landscape, analytical rigor, and an eye for product and market trends. This role works closely with the Design, Product Development, Retail Merchandising, Production and Marketing teams to bring timeless, effortless, and sophisticated products to our Retail, E-comm & Wholesale clients through a spectrum of analysis and product planning. Key Responsibilities: Category Management • Oversee the merchandising strategy and performance of your categories., • Develop seasonal product assortments aligned with brand and business objectives, ensuring a curated product mix that balances commercial and aspirational pieces. Sales Analysis, Reporting & Pricing • Regularly analyse sales data to track category performance, identify trends, and recommend actions to maximize sales and margins., • Prepare weekly, monthly, and seasonal performance reports, providing insights and recommendations based on data-driven findings., • Help manage and maintain impeccable collection tools (Pricing documents, Collection Briefs, Sketch Plans, PLM, Market schedule, Collection tracker) to monitor all the collection activities., • Define the pricing architecture of your categories to achieve mark-up targets and competitive pricing strategies and ensure these remain on track during the development process. Collaboration & Communication • Liaise with the Design and Product Development teams throughout the development process, influence and provide solutions to find the optimal balance between design vision and commercial goals., • Work closely with Retail Merchandising, E-Commerce, Wholesale and Retail teams to align merchandising strategies with market demands and sales goals., • Collaborate with E-comm, Marketing and Visual Merchandising teams to ensure cohesive and impactful in-store and online presentations for each of your categories., • Monitor the collection development and guide the process to ensure adherence to the Collection Briefs and go-to-market schedule. Market & Showroom • Manage the showroom selling tools and training preparations for your categories - explain the collection direction and relevant product information to help convey the product strategy., • Take an active part in the selling campaign, collaborate with Retail Merchandising to help define the master order and support the Wholesale team and their clients., • Monitor sales during market and propose or communicate cancellations, additions and fit amendments to the Design, Product Development, Production, and Commercial teams. Competitor Analysis • Stay up to date with fashion trends, competitor activities, and market shifts within the women’s luxury segment., • Conduct regular competitive analyses to inform assortment planning and identify growth opportunities. Qualifications: • Proven experience in merchandising, buying, or product management within luxury or premium fashion, with a focus on ready-to-wear, bags, or footwear categories., • Strong analytical skills and proficiency in Excel, PowerPoint and merchandising/planning systems., • Excellent communication skills, with the ability to collaborate effectively across departments., • In-depth knowledge of the luxury fashion market and customer preferences, particularly within the women’s segment., • Ability to work in a fast-paced, dynamic environment while managing multiple priorities.

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology / IoT / SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry. Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data-driven technology. As a Customer Success Manager, you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic partnerships. Key Responsibilities: • Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner., • Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams., • Coordinate cross-functional teams (support, project management, experts) to deliver a seamless client experience., • Track and manage service contract budgets, ensuring profitability and operational alignment., • Define and manage SLAs/SLRs, ensuring quality standards are upheld and continuously improved., • Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives., • Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution., • Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: • Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role., • Demonstrated ability to understand client needs and build trusted, long-term relationships., • Fluent English is essential, • Experience working with large retail organisations Personal Attributes: • Strong customer-centric mindset and commercial acumen., • Excellent attention to detail and organisational skills., • A proactive, solution-oriented approach and ability to work autonomously., • Adaptable, collaborative, and comfortable in a fast-paced, evolving environment., • High energy and enthusiasm for delivering outstanding customer experiences. If you’re passionate about technology, service excellence, and helping major retailers harness the power of connected solutions, we’d love to hear from you.

Product Manager – Go to Market Payments Location: London (Hybrid – 1–2 days/week onsite) Salary: £80,000 to £95,000 per annum + Bonus About the Role We’re looking for a strategic and commercially-minded Product Manager – Go to Market Payments to lead the launch and growth of innovative payment products in the UK market. This role focuses on identifying industry pain points, shaping product strategy, and executing go-to-market plans that drive adoption, compliance, and differentiation. You’ll collaborate across product, marketing, sales, and compliance teams to ensure new payment solutions are positioned effectively and meet regulatory standards including KYC (Know Your Customer), KYB (Know Your Business), and AML (Anti-Money Laundering). Key Responsibilities • Market Analysis: Research competitive landscapes, customer needs, and emerging trends in payments., • Customer & Industry Insight: Identify and validate pain points through research and feedback, shaping product features and solutions., • Product Positioning: Define and communicate the unique value proposition, highlighting differentiators vs. competitors., • Pricing Strategy: Develop pricing models aligned with market standards, customer value, and adoption goals., • Distribution Strategy: Identify and optimise customer channels, including digital platforms, mobile apps, and strategic partnerships., • Marketing & Communications: Collaborate with marketing to build compelling messaging, campaigns, and product collateral., • Sales Enablement: Equip sales teams with training, tools, and resources to successfully sell new payment solutions., • Launch Execution: Lead product rollouts, customer onboarding, and adoption tracking., • Compliance Integration: Ensure go-to-market strategies and product features align with KYC, KYB, and AML requirements., • Performance Monitoring: Track KPIs such as acquisition, transaction volume, and revenue to optimise GTM strategy. Qualifications & Experience • Proven experience in Product Management, ideally within the payments or fintech space., • Sector expertise in Gaming, Retail, Government, Corporate, or similar industries is highly desirable., • Experience working with KYC/KYB/AML frameworks and regulatory compliance., • Degree in Business, Computer Science, or a related field is a plus (but not essential). Skills & Attributes • Payments Expertise: Deep knowledge of payment systems, methods (e.g. credit cards, ACH, wallets), and regulatory environment., • Customer Focus: Ability to understand industry-specific pain points and design products that deliver real solutions., • Product Management: Skilled in defining vision, prioritising features, and managing product roadmaps., • Commercial Acumen: Strong knowledge of pricing, positioning, and go-to-market execution., • Marketing & Sales Alignment: Experienced in customer segmentation, messaging development, and supporting sales strategies., • Analytical Thinking: Comfortable using data to inform decisions, track success, and identify growth opportunities., • Excellent Communication: Able to influence stakeholders at all levels and articulate product value clearly. Ready to shape the future of payments in UK? • Apply now or reach out for a confidential conversation.

Senior Process Development Technologist / Process Development Manager West London Circa £45,000 + benefits Are you a hands-on Process Development professional who thrives on seeing ideas come to life on the factory floor? We’re working with a fast-paced food manufacturer that’s passionate about bringing high-quality, innovative products to the UK retail market. They’re looking for someone who can bridge the gap between kitchen concept and full-scale production — someone with strong technical know-how, commercial awareness, and the ability to keep multiple projects on track. In this role, you’ll take ownership of products from development through to launch, ensuring smooth scale-up, first production success, and consistent quality. You’ll collaborate closely with NPD, Technical, and Operations teams, making sure each new line meets customer expectations and runs efficiently in production. This is a great opportunity for a senior technologist ready to step up or an experienced Process Development Manager looking to make a real impact within a supportive, forward-thinking team. What we’re looking for: • Proven experience in process or product development within food manufacturing, • Strong understanding of factory trials, QAS, and first production approvals, • Confident working with customers, suppliers, and cross-functional teams, • Excellent organisation and communication skills 📧 To apply confidentially, please get in touch or message me directly here on LinkedIn.

About the Consultancy A growing management and customer strategy consultancy is hiring a Growth Director to help shape its next phase of expansion. The firm works with major brands to apply behavioural science, strategy, and data-driven insight to achieve commercial growth, improve customer experience, and deliver transformation outcomes. It combines the analytical rigour of strategy consulting with the creativity of human-centred design — partnering with clients across sectors including financial services, retail, media, travel, and technology. The Opportunity As Growth Director, you’ll take a leading role in driving client growth and commercial performance. You will: • Lead strategic client engagements from concept to delivery., • Develop and execute business growth strategies across customer, digital, and transformation programmes., • Build and nurture C-suite relationships across marketing, customer, and transformation functions., • Partner with subject-matter experts in behavioural science and data to craft innovative client solutions., • Own a portfolio worth approximately £2m annually, including £800k in new business. About You You’re an experienced management or strategy consultant with a strong commercial mindset. You’ve led or contributed to customer strategy, growth, or transformation projects within a consultancy (for example Big 4, MBB, or mid-tier, or from the marketing services/CX environment)) and enjoy combining strategic thinking with client development. You’re looking for a leadership role where you can shape propositions, drive business growth, and play a central role in scaling a distinctive consultancy. Why Join This is a high-impact opportunity to join a firm that’s redefining how behavioural science and commercial strategy come together in consulting. You’ll lead on major client growth initiatives, collaborate with world-class behavioural specialists, and have a clear route to future senior leadership. If you’re interested in leading growth within a consultancy that blends strategy, customer insight, and behavioural design, please apply!

As Brand Specialist you will: • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise, • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training, • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards, • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss, • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you, • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service A bit about you: • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more, • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team, • Well informed. You will make it your business to know what our competitors are up to, • Known to be a sales and service expert, • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback, • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support, • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same, • An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Join one of Europe’s most successful off-price retail brands, known for its fast-paced growth, creative store environments, and ever-evolving retail concepts. You’ll be part of a collaborative in-house Store Design team responsible for shaping new store layouts and remodels across the UK and Europe. TITLE: Retail Designer (Revit) LOCATION: Watford PAY: £24 per hour CONTRACT DURATION: 3-month contract with strong potential to extend for 12 months Hybrid: 2 - 3 days in the office The Role As a Retail Designer, you’ll play a key part in bringing the brand’s unique store experience to life. Working on new store openings, remodels, and trading store initiatives, you’ll produce detailed block plans, fixture layouts, and full construction drawing packs. You’ll ensure that every element of the design reflects brand standards, supports optimal customer flow, and meets the company’s creative and commercial objectives. This role offers a hands-on opportunity to work closely with the wider Property and Construction teams, contributing directly to the visual and functional evolution of stores across multiple markets. Key Responsibilities • Create accurate and detailed store layouts, fixture plans, and construction drawing packs in Revit., • Ensure all designs align with established store design principles and brand guidelines., • Update and refine layouts for remodels and existing stores., • Conduct occasional site visits to assess space and resolve design queries., • Collaborate with cross-functional teams and external consultants to deliver high-quality design packages on schedule., • Maintain a strong eye for detail and ensure accuracy across all deliverables. About You • Proficient in Revit (essential) – with experience producing detailed design and construction drawings., • Ideally some store design or retail space planning experience., • Solid understanding of retail environments and how store layout impacts customer experience., • Confident communicator and team collaborator with excellent attention to detail. Interested? Apply with your CV and Revit portfolio to be considered.

Assistant Manager | Big Box Retailer | £35 - 37,000 Zachary Daniels is keen to recruit an Assistant Manager to join a highly successful and large format retail business where you will use your skills, experience and personality to deliver results. As an Assistant Manager you will work very closely with the Store Manager and be directly responsible for a strong team. We are seeking a manager who can work at pace but without compromising customer service standards, a leader who can engage their team and thrive in a large store format. If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. We are looking for an Assistant Manager to join a store and be at the forefront of their success in a big store where you will drive service and standards at all time. The ideal Assistant Manager candidate: • Have a proven track record in a fast-paced retail environment., • Enjoy being on the shop floor with colleagues and customers, • Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills, • Be target driven and customer service orientated, • Be highly motivated and ambitious, • Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance, • Acting as the Lead Manager for the entire store in the absence of Store Management, • Assisting Store Management in achieving company KPI's, • Ensuring your team delivers exceptional customer service, • Complying with all Health & Safety policies and achieving audit standards Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening programme over the last few years. If this sounds like a role for you, please apply with your most up to date cv for the Assistant Manager role BBBH34771

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take full ownership of design across all digital touchpoints. You’ll work closely with a cross functional team to bring ideas to life, enhance user journeys and iterate quickly in a fast-paced startup environment. This is a great opportunity to take on more ownership and really make your mark as the companies first Product Designer! What are they looking for? • 2-5 years of experience in UX/UI design for digital products, ideally in a startup or fast-paced environment, • Strong portfolio showcasing UX and UI skills across web and mobile platforms, • Proficiency in Figma, • Comfortable working cross-functionally with engineers and stakeholders, • Excellent communication skills and attention to detail, • Experience with responsive and mobile-first design This role would suit someone early in their career with a pro-active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and have full autonomy to shape the customer experience during an exciting period of growth. Please get in touch for more information on both the role and company!

Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Digital team as a UX/UI Designer! When you join Fenwick, you’ll receive: • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 33 days annual leave (inclusive of 8 bank holidays), • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service., • Cycle to Work scheme., • Hybrid Working (Typically Thursday and Friday working from home). About the role We’re looking for a talented UX/UI Designer to join the Fenwick Digital team and help shape the future of our online customer experience. In this hands-on role, you’ll be at the forefront of elevating site journeys across web and mobile, ensuring every interaction feels as premium, intuitive, and curated as our in-store experience. You’ll analyse customer journeys, identify opportunities for improvement, and design seamless, visually engaging interfaces that enhance usability, drive engagement, and boost conversion. Working collaboratively with teams across Trading, Content, Marketing, and Development, you’ll turn insights into wireframes, prototypes, and final UI designs, bringing ideas to life that delight customers and deliver measurable results. You’ll apply best practices in eCommerce UX — optimising navigation, product discovery, and checkout flows — while maintaining consistency through our evolving design system. Your designs will not only look beautiful but also perform flawlessly across devices, contributing to a smooth and engaging shopping experience. You’ll bring creativity, curiosity, and a passion for user-centred design, thriving in a fast-paced, collaborative environment. A proactive and enthusiastic approach is key — you’ll enjoy taking ownership of design tasks, communicating ideas clearly, and working across multiple product categories. If you’re eager to make a tangible impact on Fenwick’s digital performance and be part of a team redefining modern luxury retail online, we’d love to hear from you. What we are looking for in a candidate... • Enjoy collaborating with multiple stakeholders in a fast paced environment, • Proactive and enthusiastic designer with a passion for creating user centric designs, • Experience working with Figma is advantageous, • Comfortable working across multiple products categories, • Ability to work independently on design tasks, • Good communication skills, • Eager to contribute to digital performance About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

About Us Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We are looking for a driven and enthusiastic Kitchen Designer with the ability to both inspire our customers with exceptional designs and pass on quality files to colleagues. The ability to form friendly relationships with customers is vital as is the requirement to quickly develop your product, systems and design knowledge to deliver a professional service. We are aiming for significant growth from our showrooms in the next few years and we expect the Design team in store to be a key driver of the growth. Location: Esher, plus travel to customers Behaviours • Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process., • Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers., • Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges., • Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution., • Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication. Responsibilities • Effectively engaging with consumers and trade professionals.to achieve targeted sales figures., • Drive recommendation business from your existing client base., • Ensure service levels meet the company’s requirements., • Seek out new business opportunities and proactively find areas of future business growth., • Design to the customers brief and sell kitchens and bedrooms to the complete satisfaction of our customers., • To develop a working knowledge of the process from lead to measure to design to survey and to fit as quickly as possible and develop a working knowledge of the installation process., • To become competent in the various IT systems we operate with on the Design side of the Business, • To become proficient at all showroom processes and documentation and to take personal ownership of the quality of all information passed to fellow team members later in the process., • To encourage and develop a high conversion of real kitchens for use by the marketing team., • To meet or exceed target conversion rates., • To develop an intimate knowledge of our furniture, its features and benefits and how to sell it compared to competition offers., • To develop an intimate knowledge of our appliance, accessories and worktops offer., • To meet and greet walk in customers and correctly demonstrate the product and record lead details in the relevant manner., • Visit the customer at their home address to undertake the measure, • Establish technical information (i.e. location of stop-tap, gas and electric mains), • Build rapport with customer, • Book the presentation of the design, • Prepare for the presentation on return to the showroom, • Design within customer budget, • Engage with customers in the showroom initially to develop new sales opportunities as well as during the design process to secure the orders for the business, • Develop relationships with local builders and architects to support future sales opportunities., • Complete a check on every customer order (including feedback and changes) before it is passed to the Installation Team for processing., • Create high quality customer files to help the Installation Team manage the installation effectively. Skills and Experience • Design and Sales Experience: Previous kitchen industry experience, is highly desirable., • Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors., • CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided., • Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery., • Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams., • Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed. Why Join Us? As a valued member of our team, you'll be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development. Benefits • The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels., • This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans., • It is the intention of the business to grow the individual’s earnings alongside profitable sales, • Competitive basic salary of up to £25,250 plus benefits package with a realistic opportunity to earn an OTE between £41,000 and £71,000 based on sales performance., • Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service), • Pension, • PHI (this is an incapacity benefit), • Life insurance, • Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP), • Death in Service/Life Assurance benefit, • Company contractual sick pay, • Employee Discount scheme for friends & family! For more information regarding this role or to submit your application - please contact our HR team at .

About the Role An international organisation is seeking to hire a Loyalty & Partnerships Manager to lead the development and execution of its customer loyalty strategy. This role will manage the organisation’s loyalty programme, driving member acquisition, campaign performance and strategic partnerships to enhance customer experience and commercial outcomes. You’ll be responsible for creating compelling content and campaigns, managing relationships with internal stakeholders and external partners and ensuring the loyalty programme delivers measurable value across multiple channels. Key Responsibilities Loyalty Campaign Strategy & Planning • Support the development and execution of loyalty programme strategy., • Manage campaign calendars, creative briefs and content development., • Lead partnership initiatives to grow and engage the member base., • Maintain reporting frameworks to measure campaign performance., • Ensure GDPR compliance and best practice in all communications. Product & Service Ownership • Oversee lifecycle and trigger-led campaigns., • Act as the point of contact for loyalty content across internal teams and external partners. Budget Accountability • Ensure campaigns meet budget and ROI targets. Subject Matter Expertise • Share insights on emerging loyalty innovations with internal and external stakeholders. Stakeholder Management • Collaborate with commercial teams to integrate loyalty into broader propositions., • Manage partnerships and ensure contractual compliance and performance., • Coordinate with data and creative agencies to deliver campaigns effectively., • Support retailers with system integration, issue resolution and training. What We’re Looking For • Proven experience managing or working within a loyalty programme., • Background in CRM, direct marketing or similar fields., • Experience writing briefs and managing agency relationships., • Strong understanding of data protection legislation., • Analytical mindset with experience in data insights., • Familiarity with CRM and loyalty technology platforms., • Experience in travel, hospitality, retail, or loyalty sectors is highly desirable. Benefits Package • Salary: Up to £50,000 per annum, • Bonus: 10% performance-based, • Pension: Competitive employer contribution, • Private Health Cover: Included