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SOC Analyst • Daily Rate: Inside IR35, • Location: Sheffield Day-to-day of the role: • Incident Detection & Response:, • Investigate and respond to security incidents and alerts escalated from Tier 1 / Tier 2 SOC., • Perform in-depth analysis and triage of security events, identifying threats and determining impact., • Support high-severity incident response as required, working closely with Incident Responders., • Operational Monitoring:, • Manage and resolve security tickets within agreed SLAs., • Review alerts from multiple security tools and platforms., • Ensure accurate documentation and tracking of incidents within ServiceNow., • Detection Engineering:, • Contribute to detection engineering activities on a rotational basis., • Develop and tune detection rules to improve alert quality and reduce false positives., • Write and optimise queries (e.g., KQL) across SIEM platforms., • Collaboration & Support:, • Work closely with internal teams and third-party providers to investigate and resolve incidents., • Support MSSP interactions and escalations where required., • Participate in incident bridge calls during major incidents., • Continuous Improvement:, • Identify lessons learned from incidents and contribute to improving processes and controls., • Provide feedback on detection gaps and opportunities for enhancement., • Core Experience:, • Proven experience working within a SOC environment (Tier 2 / Tier 3 preferred)., • Strong background in incident investigation and response., • Experience handling escalated alerts and security tickets., • Technical Skills:, • Experience with SIEM platforms (e.g., Microsoft Sentinel)., • Experience with EDR/XDR tools (e.g., CrowdStrike)., • ServiceNow or similar ITSM/SecOps platforms., • Ability to write and optimise KQL queries (essential)., • Knowledge of scripting/query languages (e.g., Falcon Query Language) is advantageous., • Analytical Capability:, • Strong investigative and problem-solving skills., • Ability to correlate data across multiple sources., • Understanding of common attack techniques and threat vectors., • Soft Skills:, • Strong communication and collaboration skills., • Ability to work effectively in a fast-paced operational environment.

Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and ... ZIPC1_UKTJ

Senior Cyber Incident Responder • Daily Rate: Inside IR35, • Location: Sheffield Day-to-day of the role: • Incident Leadership & Management:, • Lead the coordination of high-severity cyber incidents from initiation through to resolution., • Act as the central point of control for incident command and control activities., • Manage incident bridges, ensuring effective communication and structured execution., • Stakeholder Engagement:, • Engage and communicate effectively with technical teams, business stakeholders, and senior leadership., • Operate confidently within a Bronze-Silver-Gold command structure., • Support escalation into crisis management frameworks where required., • Communication & Coordination:, • Coordinate internal and external communications during incidents., • Ensure alignment across multiple teams, partners, and third parties., • Facilitate consensus-driven decision-making in time-critical environments., • Operational Control:, • Prioritise and manage competing incident demands., • Drive structured incident response processes and adherence to best practice., • Act as the Cyber Response lead within broader crisis scenarios (e.g., ransomware events)., • Continuous Improvement:, • Capture and contribute to lessons learned and post-incident reviews., • Identify process, capability, or control improvements., • Core Experience:, • Proven experience in Cyber Incident Response or Major Incident Management., • Experience operating in a SOC or Security Operations environment., • Strong understanding of incident management frameworks and escalation models., • Stakeholder & Leadership Skills:, • Excellent communication and interpersonal skills., • Ability to influence, negotiate, and gain consensus under pressure., • Experience working with senior stakeholders (including C-suite exposure)., • Operational Capability:, • Experience running incident bridges / war rooms., • Strong decision-making ability in high-pressure situations., • Understanding of crisis management structures and frameworks., • Technical Understanding (Desirable):, • Solid grounding in cyber security concepts and threats., • Experience with Endpoint Detection & Response (e.g., CrowdStrike), SIEM platforms (e.g., Microsoft Sentinel), and ServiceNow (Security Operations).

Senior Full Stack Engineer – AI Helpdesk Platform We are hiring a Senior Full Stack Engineer to help build an enterprise-grade AI helpdesk platform focused on workflow automation, intelligent support experiences, and AI-powered employee assistance. Responsibilities • Design and develop user-facing applications for employees, support agents, and administrators., • Build frontend, backend, and API layers for chat interfaces, ticket submission, status tracking, and escalation workflows., • Develop AI/LLM-driven workflows to automate repetitive IT support tasks such as password resets, account unlocks, software access requests, and troubleshooting., • Integrate with enterprise ticketing, identity management, collaboration, and ITSM systems., • Implement prompt workflows, guardrails, fallback handling, and human escalation processes., • Own features end-to-end from architecture and development through deployment and optimization. Required Skills • Strong full-stack engineering experience with modern frontend and backend frameworks., • Proficiency in Python, Node.js, or Java., • Experience building REST APIs, workflow services, and production-grade web applications., • Working knowledge of LLM APIs, prompt engineering, and AI agent/tool-calling patterns., • Familiarity with authentication, RBAC, logging, and secure development practices. Preferred Experience • Experience integrating with platforms such as ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or similar enterprise tools., • Experience building internal enterprise support or automation tools.

Job Description: Manage global P1/P2 incidents across complex enterprise systems. Coordinate technical teams to diagnose defects and validate fixes prior to deployment. Ensure incidents were correctly logged and tracked through JIRA and ServiceNow. Provide executive-level incident and quality reporting during crisis management events. Work closely with QA and Test teams to support validation of defect fixes prior to release.

Senior Full Stack Engineer – AI Helpdesk Platform We are hiring a Senior Full Stack Engineer to help build an enterprise-grade AI helpdesk platform focused on workflow automation, intelligent support experiences, and AI-powered employee assistance. Responsibilities • Design and develop user-facing applications for employees, support agents, and administrators., • Build frontend, backend, and API layers for chat interfaces, ticket submission, status tracking, and escalation workflows., • Develop AI/LLM-driven workflows to automate repetitive IT support tasks such as password resets, account unlocks, software access requests, and troubleshooting., • Integrate with enterprise ticketing, identity management, collaboration, and ITSM systems., • Implement prompt workflows, guardrails, fallback handling, and human escalation processes., • Own features end-to-end from architecture and development through deployment and optimization. Required Skills • Strong full-stack engineering experience with modern frontend and backend frameworks., • Proficiency in Python, Node.js, or Java., • Experience building REST APIs, workflow services, and production-grade web applications., • Working knowledge of LLM APIs, prompt engineering, and AI agent/tool-calling patterns., • Familiarity with authentication, RBAC, logging, and secure development practices. Preferred Experience • Experience integrating with platforms such as ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or similar enterprise tools., • Experience building internal enterprise support or automation tools.

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! Project overview: Сlient is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion. Requirements: • 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer., • Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management)., • Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions)., • Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow., • Solid understanding of incident management and operational workflows in enterprise environments., • Experience working with ServiceNow REST APIs and integration patterns., • Knowledge of ITIL principles and service management best practices., • Ability to collaborate effectively with SRE, Platform, and Infrastructure teams., • Good troubleshooting, analytical, and problem-solving skills., • Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes., • Implement and support incident, problem, and change management workflows., • Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows., • Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs., • Automate operational workflows and improve service visibility, reporting, and SLA tracking., • Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered. Must be Baseline Personnel Security Standard (BPSS) eligible. Are you passionate about building seamless digital experiences that transform how organisations operate? We’re looking for a ServiceNow Platform Implementation Solution Specialist to join our growing Digital Customer Experience practice. This is an exciting opportunity to work at the heart of customer, employee, and technology transformation, designing and delivering impactful ServiceNow solutions. 🔹 What You’ll Be Doing 💻 Design & Deliver ServiceNow Solutions Work across key workflow areas including: • Customer Experience (CSM, Field Service, Portals), • Technology Experience (ITSM, ITOM, ITAM), • Employee Experience (HRSD, Onboarding, Workplace Services) 🎯 Enhance User Experience • Build intuitive interfaces using Next Experience UI, • Develop role-based dashboards with UI Builder & Service Portal, • Create seamless and engaging user journeys 🔗 Integration & Data Management • Integrate ServiceNow with external systems (CRM, HR, eCommerce), • Use REST/SOAP APIs and IntegrationHub to enable end-to-end workflows, • Support data migration and alignment across platforms, • Leverage modern data capabilities like workflow data fabric & RaptorDB 🔹 What We’re Looking For ✅ Proven ServiceNow experience Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery ✅ Strong understanding of customer journeys and employee lifecycle experiences ✅ Technical expertise in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub ✅ Experience integrating ServiceNow with enterprise systems ✅ Strong problem-solving skills and analytical mindset ✅ Excellent communication skills with the ability to engage stakeholders at all levels Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time) Hiring process: two steps Salary- up to £80,000 annually DOE Direct hire full time employee opportunity (B2B contract is not available). We offer an attractive referral scheme for placements we make (Terms & Conditions apply). ___ so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me. Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered. Must be eligible for Baseline Personnel Security Standard (BPSS) Are you passionate about driving digital transformation and delivering impactful ServiceNow solutions? We’re looking for a ServiceNow Sales Lead / Senior Consultant to join our growing Digital Customer Experience team. This is a fantastic opportunity to combine sales, consulting, and technical expertise to shape innovative solutions for leading organisations. 🔹 What You’ll Be Doing • Drive sales and business development for ServiceNow solutions, identifying and converting new opportunities, • Lead the end-to-end sales process, from pre-sales through to contract negotiation and signing, • Collaborate with cross-functional teams to design and present tailored ServiceNow solutions, • Build strong relationships with C-level executives and senior stakeholders, • Act as a trusted advisor, aligning client needs with innovative, value-driven solutions, • Stay ahead of market trends to help shape Capgemini’s ServiceNow strategy and offerings, • Partner with ServiceNow leadership and ecosystem partners to strengthen collaboration 🔹 What We’re Looking For ✅ ServiceNow Expertise Strong knowledge of the ServiceNow platform, including: • ITSM, ITOM, CSM, • Experience with HRSD applications is essential, • Employee Service Centre, • Case & Knowledge Management, • Performance Analytics ✅ Business & Industry Knowledge • Understanding of employee experience and HR processes, • Experience in customer experience (CX) transformation ✅ Technical & Solution Skills • Integration, data migration, and platform customisation, • Workflow automation and scripting, • Ability to translate business requirements into scalable solutions ✅ Consulting & Sales Capability • Experience supporting or leading pre-sales, demos, and proposals, • Strong problem-solving and analytical thinking, • Ability to articulate technical solutions to non-technical stakeholders ✅ Stakeholder & Change Management • Confidence engaging with senior executives and cross-functional teams, • Experience driving adoption and managing organisational change Permanent (B2B contract is not available) UK-wide role (open to travel within the UK if requested only) There will be 2 stages hiring process Salary: up to £100,000 Gross/a DOE Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

ServiceNow Senior Developer Is this your next job Read the full description below to find out, and do not hesitate to make an application. Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow xrnqpay within Europe! We're using fresh ideas and leading-edge tech to build and maintain di...

The Opportunity: Join our MeTS Settlement and Specialist Services Business Unit as a Mainframe Application Support Team Leader, where you'll lead a dynamic team of on-shore and off-shore professionals supporting critical mainframe systems for the UK Rail Industry. This role offers the opportunity to manage day-to-day operations whilst utilising your own technical skills to deliver enhancements and BAU support tasks as well as develop strategic expertise to drive modernisation initiatives for our key railway customers. This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. Day-to-Day Responsibilities: • Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements., • Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required., • Develop own application knowledge alongside team leading activities in order to contribute to BAU support tasks and also to support strategic initiatives., • Attend monthly service reviews with customers and represent the team professionally., • Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary., • Perform on-call support as part of rota once familiar with the applications., • Review test plans and results from team members, ensuring quality delivery., • Prepare estimates and proposals in response to customer enhancement requests., • Provide team members with opportunities to discuss their individual performance and career goals through monthly 1:1s and annual performance reviews, all delivered in a psychologically safe manner., • Provide guidance and mentorship to junior team members on complex technical tasks., • Encourage team to identify improvements to processes and services in order to reduce recurring Incidents, improve customer satisfaction and drive new opportunities., • Ensure that knowledge of applications is being spread across the team in order to minimise the risk of knowledge loss., • Positively lead the team’s participation in wider Specialist Services team initiatives for potential application modernization and replacement projects. Who Are We Looking For: We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. Essential skills and behaviours: • Proven expertise in COBOL (both Batch and CICS) and JCL programming (5 years+)., • Proven experience leading remote teams and managing diverse workforces (2 years+)., • Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+)., • Proven experience of providing on-call support as part of a rota., • Excellent written and verbal communication skills in relation to both team and stakeholder management., • Strong attention to detail., • Previous experience of capturing user requirements and creating specifications, • Ability to handle multiple competing issues and prioritize them appropriately (e.g. prioritising Incidents based on priority level and SLA timelines, project deliveries etc.)., • As we support a number of large and complex systems for the Rail Industry, the candidate will need to be comfortable with quickly learning about new business contexts and be able to articulate their approach to this at interview., • Commitment to continuous learning and professional development for both self and team. Desirable skills and behaviours: • ITIL Foundation certification (Version 3+)., • Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence., • Previous experience of Mainframe Transformation or Migration projects would be advantageous., • Knowledge of UK Rail or other Transport sector experience would be advantageous., • Knowledge of some/all of the following Mainframe technologies would be advantageous:, • IBM Assembler., • ADABAS (using COBOL direct calls)., • NATURAL., • IBM MQ interface development.

Infrastructure Architect • Up to £750/day, • Inside IR35, • 12-Month Initial Term, • Remote First (1 day/month in London), • ASAP Start A well-established financial services organisation is looking for an experienced Infrastructure Architect to join its Enterprise Architecture team. The primary focus is on leading the final 25% of a large-scale Azure VMware Solution (AVS) migration. Key Responsibilities: • Lead completion of the remaining AVS migration, ensuring delivery to enterprise standards, • Produce HLD and LLD documentation across infrastructure initiatives, • Support the Cloud Architect in advancing the Azure adoption strategy, • Provide hands-on technical oversight through the build, test, and commissioning phases, • Engage and challenge senior stakeholders, • Act as the layer between enterprise architecture and the engineering function, • Represent the multi-domain architecture team in governance forums Current Environment: • Azure VMware Solution (AVS), • JetStream AVS Disaster Recovery, • Commvault AVS Backup, • Commvault Enterprise Landing Zone Backup, • Colt Network Decoupling (SD-WAN & Azure Connectivity), • Hammerspace Fileshares Technical Requirements: Azure VMware Solution (AVS) | VMware / VCF | Azure IaaS / PaaS | Azure Landing Zones | vWAN / ExpressRoute | Hub & Spoke | Routing Intent | SD-WAN | Palo Alto | NSX / NSX-T | Commvault | JetStream | Azure Policy / RBAC / PIM | CyberArk | Citrix / AVD | ServiceNow | Terraform | Azure DevOps | HLD / LLD | FinOps Please note: This role is inside IR35, umbrella only via an approved PSL. Details available on request. Interested? Send your CV to or connect with me directly on LinkedIn. Please confirm your availability, current day rate, and whether you're set up to work via umbrella inside IR35.

If so, come and join us as a Senior ServiceNow Developer. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. As a Senior Ser

DWP Digital is seeking a Senior ServiceNow Developer to join the product delivery unit in Sheffield. This role involves using cutting-edge technology to enhance the ServiceNow platform, benefiting millions across the UK. Responsibilities include delivering new features, mentoring junior developers,

Enhance your career in a diverse, inclusive environment with Royal Mail Group. Royal Mail Group is seeking a Service Now Technical Product Owner to join their team in Sheffield.

Job Title: Change Management Coordinator - On-Site Location: Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day‑to‑day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: * Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes * Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports * Conduct impact analyses, assess change readiness, and identify key stakeholders. * Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues * Collaborate with cross-functional teams to integrate change management activities into project plans * Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance * Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives * Support the development and delivery of training programs to ensure smooth transitions * Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed * Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: * A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities * Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. * Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. * Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise * 1-2 years of experience in a Change Management or similar role preferred * Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies * Experience with ITIL (especially Change Enablement) preferred Change Governance * Experience participating in Change Advisory Boards (CABs) * Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency * Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management * Demonstrated ability to engage and influence stakeholders at all levels * Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation * Strong English language skills, both verbal and written * Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge * Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills * Ability to assess complex change requests and identify potential risks and dependencies * Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role

Senior Architect - Operational Resilience 2-3 days a week in Sheffield Initial 6-month Contract £700 - £750 p/day | Inside IR35 We're recruiting for a Global IT Services Provider seeking a Senior Architect to design end-to-end technical solutions aligned to operational resilience regulations and internal frameworks. Key Responsibilities: Create resilience-focused HLDs/LLDs aligned with enterprise architecture and cloud strategy Translate Operational Resilience and DORA requirements into actionable designs Act as a design authority for resilience initiatives, reviewing and approving technical designs Provide architectural input into programmes including technology modernisation, cloud migration and system decommissioning Documentation & Reporting Requirements: 6+ years' architecture experience, with proven experience working in a large enterprise bank (essential) Strong experience with hybrid cloud (AWS/Azure + on-prem), data centres, ServiceNow CMDB, and container platforms (OpenShift/Kubernetes). Knowledge of operational resilience frameworks, RTO/RPO, backup/DR, and dependency mapping. Knowledge of the Digital Operational Resilience Act (DORA) is highly desirable TOGAF Certified ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

A leading ServiceNow Elite partner is seeking a UK Sales Leader to drive revenue growth, market expansion, and strategic alignment with ServiceNow across the UK. Strong ServiceNow ecosystem background (partner or vendor). UK Sales Leader - ServiceNow (Elite Partner) - OTE £275-325k🌳.

We are partnered with a ServiceNow Consultancy who specialise in helping organisations get the most from their ServiceNow platform by designing, implementing and continuously improving solutions that streamline operations and enhance user experience. As part of their continued growth, they are looki

As a ServiceNow Architect, you will play a pivotal role in delivering transformational ServiceNow programmes for enterprise clients. ServiceNow best practices, design patterns, and platform capabilities. If you’re ready to take the lead on meaningful ServiceNow transformations and work at the fore

Accenture are expanding their ServiceNow advisory capability and are looking for an experienced ServiceNow Advisory Consultant to work closely with C-level stakeholders, drive complex transformation initiatives, and help organisations modernise their operating models through scalable, cloud-first Se

Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow. UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Manage

Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings. Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the respon

ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required. Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.

Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, tes

Alongside our managed and project services, we also help customers get more from ServiceNow through adoption and optimisation, plus AI‑led automation. You’ll work with customers who are investing heavily in ServiceNow as a core platform for operations and transformation, including AI‑led autom

Staff AI Agent Engineer to enhance customer success through innovative AI solutions on the Moveworks platform.In this role, you will work closely with customers to solve business challenges by translating their needs into technical solutions and oversee the entire delivery lifecycle.The position req

CYSIAM is seeking a ServiceNow Administrator / Technical Consultant to lead the evolution of their ServiceNow platform. The role involves managing the entire lifecycle of the ServiceNow ecosystem, including instance architecture, SecOps specialization, and system integration. Key requirements includ

Exponential-e is seeking a ServiceNow Leader to drive the optimization and expansion of their ServiceNow platform. Candidates should have proven experience in secure ServiceNow environments, excellent analytical and communication skills, and the ability to work in a hybrid home and office setting.

LA International is seeking a ServiceNow Functional Consultant. This role requires experience in the ServiceNow IRM module and a strong understanding of GRC processes.

The role involves designing and delivering ServiceNow solutions, collaborating with customers, and providing technical leadership across multiple projects. Candidates should have over 3 years of ServiceNow implementation experience and relevant certifications. A leading ServiceNow consultancy in the

Knowledge and experience working with ServiceNow in Development or Technical Architecture capacity. Understand business challenges and architect system solutions with ServiceNow. Seek out information about new ServiceNow applications and stay up‑to‑date on the latest offerings.

Experis is seeking a ServiceNow Developer based in the UK for a remote role. The role involves designing and developing components within ServiceNow, conducting technical workshops, and creating documentation.

The ideal candidate will have over 6 years of expertise in developing and maintaining ServiceNow solutions, particularly in CMDB and IT Asset Management. You will work collaboratively to analyze and improve ServiceNow applications while fostering a dynamic and innovative environment.

DWP Digital is seeking a ServiceNow Senior Technical Lead (Developer) in Sheffield. This role requires strong ServiceNow development expertise and knowledge in cybersecurity or IT operations.

A technology services company is seeking an experienced ServiceNow Program Manager to drive the successful implementation and management of ServiceNow Programs. The ideal candidate will have over 15 years in project management, proven expertise in various ServiceNow modules, and the ability to commu

Anson McCade is looking for a Senior Manager as a ServiceNow Advisory Consultant, focusing on advising enterprise and public sector clients on large-scale ServiceNow transformation programmes. Candidates should possess strong consulting experience, a ServiceNow CSA certification, and excellent stake

A consulting company is seeking an experienced Enterprise Technology Engineer (GRC) – ServiceNow Developer in London. The role involves providing end-to-end support for trading organizations, focusing on ServiceNow configurations for Operational Risk Controls. Candidates should have over 8 years o

The ideal candidate will have over 8 years of experience in designing complex enterprise software solutions, particularly in ServiceNow development.

A global insurance firm seeks an experienced ServiceNow Administrator to enhance their ServiceNow platform.

DNS Info Ltd is seeking a skilled ServiceNow Technical Consultant to join their team in Greater London. The role involves delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform, ensuring successful implementations while engaging closely with clients. The idea