Technical Support Engineer (CNC Programming)
5 days ago
Luton
Technical Support Engineer Location: LutonSalary: £36,000 + Car and other excellent benefitsJob Type: Full-Time | Permanent Are you a technically minded engineer with excellent customer-facing skills? Do you enjoy demonstrating advanced manufacturing technology, delivering training, and helping customers get the very best from their equipment? If so, we have an exciting opportunity to join a market-leading engineering business. As a Technical Support Engineer, you will play a key role in supporting customers, sales teams, and internal stakeholders by delivering technical demonstrations, training, and ongoing product support. This is a varied position that combines hands-on engineering, CNC programming, customer interaction, and technical problem-solving. Key Responsibilities • Deliver professional machine and software demonstrations to prospective customers., • Program and operate CNC machinery to produce customer-specific demonstrations and showcase equipment capabilities., • Provide operator and programming training on a range of advanced manufacturing equipment., • Prepare and maintain demonstration machinery and showroom facilities to a high standard., • Deliver remote technical support, diagnosing and resolving customer operator and programming queries., • Accurately document customer issues and technical support activities., • Develop engaging demonstrations that highlight machine performance, productivity, and customer applications., • Carry out time studies and provide productivity and process improvement recommendations., • Support the sales team with technical expertise throughout the sales process., • Assist with tooling and application support where required., • Support internal training initiatives for colleagues and technical staff.About You, • Proven experience programming CNC machinery is essential., • Strong knowledge of CNC programming (offline and/or conversational programming experience is advantageous)., • Experience working with advanced manufacturing or sheet metal processing equipment., • Strong understanding of machine operation, manufacturing processes, and production techniques., • Excellent communication and presentation skills with a customer-focused approach., • Comfortable delivering training to customers with varying levels of experience., • Ability to troubleshoot technical, operational, and programming issues both remotely and on-site., • Organised, proactive, and able to manage multiple priorities., • Full UK driving licence.What's on Offer, • Competitive salary., • Excellent company benefits package., • Ongoing technical training and professional development., • Opportunity to work with cutting-edge manufacturing technology., • A varied role combining technical support, CNC programming, customer engagement, and engineering expertise., • Clear opportunities for career progression within a well-established engineering business. If you're an experienced CNC Programmer looking to move into a more customer-focused technical role, or an established Technical Support Engineer seeking your next challenge, we'd love to hear from you. Apply today to find out more.