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Trabajos site reliability engineer en Reino Unido

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  • Multi Skilled Engineer
    Multi Skilled Engineer
    hace 5 días
    £43000–£45000 anual
    Jornada completa
    London

    The Quarters by Bravo offers the best value short to medium stay option in London, with high-specification and thoughtfully designed suites located in convenient locations with exceptional transport links. Our expert on-site management team ensures a seamless experience for our guests throughout their stay. About the Role We are currently seeking an experienced, confident Multi Skilled day engineer to carry out the maintenance of our Kilburn site, ensuring the absolute highest standards are maintained and the best possible experience is given to our guests. Responsibilities • Work collaboratively within a friendly, supportive team to maintain high standards of cleanliness, safety, and maintenance across the property., • Communicate effectively with residents, colleagues, and contractors, ensuring clear understanding and timely responses., • Monitor and manage maintenance tasks via Basecamp, ensuring timely completion and quality standards, while keeping tenants informed as needed., • Maintain accurate records of all maintenance activities in line with The Quarters’ policies and procedures., • Ensure adequate stock levels of supplies and plan for replenishment., • Respond to emergency maintenance issues outside of office hours when required., • Perform a wide range of repair and maintenance tasks, including plumbing, basic electrical works, carpentry, painting, lighting, and statutory testing., • Address health and safety concerns promptly and appropriately., • Conduct regular inspections of communal areas, refuse, and recycling facilities, completing daily/weekly checklists., • Oversee, coordinate and accompany contractors and suppliers for minor works, ensuring compliance with RAMS and Permits to Work., • Supervise and maintain external grounds, ensuring cleanliness, safety, and order., • Manage and update statutory testing records in the Pyramid platform, with support from the Head of Facilities as needed., • Carry out PAT testing, emergency lighting inspections, weekly fire alarm tests, and fire evacuation drills., • Follow all company safety procedures and safe systems of work., • Report incidents and accidents to the GM and document them using the H&S platform (Pyramid)., • Review and update site risk assessments in collaboration with the GM using the H&S and Fire Safety platform. Qualifications • A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is expected., • A reasonable level of general education with demonstrable written and numerical skills. Preferably a minimum of education to O’ Level / GCSE level or equivalent., • Knowledge of H&S requirements on site and/or qualifications relating to H&S. Required Skills • Proven experience in domestic repairs or general residential construction, particularly in plumbing, electrical, or carpentry trades., • Strong verbal and written communication skills in English., • Friendly, professional, and helpful attitude with excellent interpersonal skills., • Reliable team player with a positive mindset and ability to work independently., • Skilled in identifying cost-effective repair solutions., • Experience overseeing contractors and suppliers., • Highly organized with strong multitasking and prioritization abilities. Must have the right to work - We cannot provide sponsorship

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  • Head of IT Infrastructure
    Head of IT Infrastructure
    hace 2 días
    Jornada completa
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • IT Support Analyst
    IT Support Analyst
    hace 9 días
    £32000–£35000 anual
    Jornada completa
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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