Customer Support Executive
24 hours ago
Guildford
We’re seeking a skilled Customer Support Executive to join our growing team and help us deliver exceptional service to our customers. If you thrive in a fast-paced environment, enjoy taking full ownership of customer needs, and excel at navigating complex processes, this could be the perfect role for you. 3 days per week in office - Guildford or Lemington Spa - They do not offer parking About the Role In this position, you’ll manage a customer portfolio throughout the entire lifecycle (excluding sales). Your responsibilities will include: • Onboarding customers into internal systems, • Preparing accounts for tendering, • Arranging COTs, • Handling objections, terminations, meter removals and installations, • Managing MOP and DCDA-related cases About You You’re someone who brings: • A strong work ethic and reliability, with the ability to adapt to new challenges, • A positive, proactive attitude and a willingness to go the extra mile, • Excellent communication skills and a professional approach to customer interactions, • Strong interpersonal, organisational, and time management skills, • High attention to detail and accuracy, even under pressure, • Critical thinking and strong problem-solving abilities, • Confidence working both independently and as part of a remote team, • The ability to handle sensitive or challenging conversations with assertiveness Skills & Experience • Proven background in customer service, • 2+ years’ experience within a utility supplier, consultancy, or brokerage, with strong knowledge of utility account management processes, • Proficiency in Microsoft Office (Excel, Outlook, SharePoint), • Experience using CRM systems—HubSpot experience is a plus