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About the Role As an Account Manager at Swanky, you’ll play an important role in supporting the long-term success and growth of our retained ecommerce clients. Working with a range of ambitious retail and ecommerce brands, you’ll act as a key day-to-day partner to clients while helping coordinate activity across internal teams to ensure work remains organised, aligned, and moving forward effectively. This is a collaborative, fast-paced role suited to someone who enjoys building strong relationships, thrives in a team environment, and is confident managing multiple priorities at once. You’ll work closely with developers, designers, strategists, and specialists across a variety of ongoing client initiatives, helping maintain clear communication, delivery visibility, and strong operational organisation across accounts. Alongside supporting day-to-day account delivery, you’ll contribute to roadmap planning, ongoing optimisation, and wider growth conversations, helping clients continue to evolve and improve their ecommerce experience over time. We’re looking for someone who is proactive, organised, commercially aware, and comfortable taking ownership of their accounts while knowing when to collaborate, challenge, or escalate appropriately. Cultural fit is hugely important to us at Swanky. We’re looking for someone who is approachable, adaptable, solutions-focused, and genuinely enjoys working closely with both clients and colleagues. The ideal candidate will bring a positive attitude, strong communication skills, and a willingness to learn and grow within a supportive, ambitious, and evolving agency environment. Key Responsibilities Client Relationships & Account Growth • Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans., • Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success., • Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance., • Lead clear, confident communication across meetings, project management platforms, and written updates., • Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration. Account Coordination & Delivery • Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track., • Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams., • Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals., • Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively., • Support roadmap planning and ensure priorities remain aligned with client objectives and business needs. Teamwork & Operational Excellence • Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes., • Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery., • Support a positive, collaborative team culture built on communication, accountability, and mutual respect., • Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach. Industry Awareness & Strategic Thinking • Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices., • Bring proactive ideas and insights into client conversations and internal discussions., • Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth. Required Skills & Experience • Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously, • Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly, • Experience coordinating cross-functional teams, • Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira), • Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving, • Strong attention to detail and ability to maintain high standards across delivery and communication, • Confident working in a fast-paced, changing environment with multiple moving parts Desirable Skills & Experience • Experience working within ecommerce, retail, or digital agency environments, • Familiarity with Shopify or other ecommerce platforms, • Exposure to CRO, UX, SEO, paid media, CRM, retention, or wider digital growth disciplines, • Understanding of agile delivery methodologies or sprint-based working, • Experience working with enterprise or multi-stakeholder clients, • Interest in ecommerce trends, emerging technologies, and digital customer experience What We Offer • Competitive salary DOE, • 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5, • Flexible working hours during the day, • Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate), • Employee Assistance Programme with 24/7 access to services, • Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office), • MacBook Pro (or your preferred choice of tech), • The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies, • Opportunities for career development within a highly collaborative and growing agency, • Regular company socials and events, • Opportunity for occasional travel to client meetings and conferences No Recruiters

Join Nuffield Health and create the future you want, today. At Nuffield Health, we pride ourselves on creating a safe and welcoming environment for all our members and visitors. Help our members stay safe and healthy when using our wet side facilities - the swimming pool, spa, sauna and steam room.

As a Spa Sales Manager, you will play a key role in driving membership growth, increasing spa revenue and promoting a range of premium wellness experiences. Drive membership growth and achieve spa sales targets. Manage and convert incoming spa enquiries into bookings and memberships.

As a Spa Manager, you will be responsible for the overall operation of the spa, ensuring guests receive an outstanding experience from the moment they arrive. Previous experience as a Spa Manager, Assistant Spa Manager or similar role. We are currently recruiting for a Spa Manager on behalf of a res

Events Sales Manager?*luxury hotel *.What's in it for you from day one:.Competitive salary plus service charge and incredible perks and benefits!.Holiday allowance starting at 29 days and increasing with length of service to 37 days.Award winning L&D programmes, with over 80 individual courses a

Maven Group is proud to partner with a prestigious 5-star spa hotel set in the beautiful. We are now looking for an enthusiastic and passionate Spa Therapist to join their thriving.

Previous experience as a Spa Manager, Assistant Spa Manager or similar role. As a Spa Manager, you will be responsible for the overall operation of the spa, ensuring guests receive an outstanding experience from the moment they arrive. Experience managing spa bookings, treatments, retail sales and m

An incredible spa looking for an experienced and passionate Spa Manager to lead the operational and financial direction of the spa and develop the team of supervisors, Therapists and Spa Receptionists. To prepare monthly financial and statistical reports for the General Manager, incorporating propos

Support the wider spa and wellness team with stock management, spa opening/closing procedures, and general operations. You will be responsible for performing treatments to the highest standard, recommending aftercare products, and contributing to the overall ambience and success of the spa and welln

Health Club and Spa Supervisor in the United Kingdom.

Join the PPHE Hotel Group as a Spa Therapist at art’otel London Hoxton, a top-tier spa environment.

As a Spa Assistant you will be responsible for ensuring that the Spa is kept clean and tidy and that guests and members using the Spa have everything they need. An amazing opportunity to join our Spa team at The Londoner Hotel as an F & B & Spa Assistant. We are currently recruiting for an F & B & S

Hotel Manager for a luxury country house hotel in North East England.This high-profile property features extensive F&B and leisure facilities, aiming to provide an exceptional guest experience.The successful candidate will come from a luxury hospitality background, demonstrating strong leadership an

Airalo is seeking a Senior Frontend Engineer to build and innovate scalable components that keep millions of travelers connected worldwide.The ideal candidate should have 6+ years of frontend experience with strong JavaScript and CSS skills, as well as proficiency in VueJS.You will work closely with

Beauty Therapist for Shoreditch House in East London.The role includes delivering luxury beauty and wellness treatments while ensuring exceptional service and hygiene standards.Ideal candidates have a minimum of 2 years’ experience in high-end environments, NVQ Level 3 qualifications, and strong k

Bedford Street, Leamington Spa, Warwickshire, CV32 5DY, United Kingdom. Shift Lead Volunteer (Royal Leamington Spa - Sundays only). By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible

We are seeking a Spa Therapist to join our Club & Spa at The Lanesborough. As a Spa Therapist you will deliver massage and beauty treatments to Lanesborough standard, offering each guest a personalised, bespoke experience. Experience in a similar role within a luxury Club & Spa.

Spa Elite Recruitment is seeking experienced Temp Spa & Beauty Therapists to join our Elite Temp Team in Maidenhead, Berkshire.

SPA STAFF is seeking a friendly and reliable Nail Technician to join our salon team in London.

Passionate about the spa industry and performing high standard spa treatments. Opportunities to deliver our Temple Spa experiences and Mii makeup workshops. Support the Spa and Leisure team with any other ad-hoc duties such as reception cover and cleaning.

Part Time Beauty Therapist for a High Street Salon in UK - United Kingdom.You must be permitted to work in this country.Minimum experience required: over 2 years.Essential Qualifications: NVQ – SVQ3, NVQ – SVQ2.Required Skills: Beauty Therapy Specialist, Nail Specialist.

A prestigious club facility in Greater London is seeking a Duty Manager to ensure exceptional customer service and smooth operations.This role includes managing bookings, maintaining inventory, and ensuring cleanliness throughout the facilities.Candidates must be PT Level 3 qualified with a professi

To undertake any administration and reception duties as requested, including liaising with residents and families to book spa treatments. As a Spa Therapist, you will be responsible for:. To support the Life and Enrichment Wellbeing Lead in creating a warm and welcoming atmosphere and consistently d

Maintain impeccable standards across the treatment space, retail floor, and stock areas. The Retail Spa Therapist will deliver premium treatments while consistently achieving retail sales targets. Minimum 1–2 years experience as a spa or beauty therapist, ideally within a luxury or premium retail

To support the Life and Enrichment Wellbeing Lead in creating a warm and welcoming atmosphere and consistently delivering an exceptional spa experience/treatment for our residents. To deliver a variety of spa services (e. To support residents with a range of diagnoses, including dementia and deliver

A luxury spa recruitment agency is looking for experienced Spa & Beauty Therapists for temp positions in premium environments across the UK. Join esteemed spas and wellness retreats with the freedom to choose when and where you work, offering competitive weekly pay.

Full Time Massage Therapist for a High Street Store in UK - United Kingdom.Full Time Massage Therapist for a High Street Store in UK - United Kingdom.You must be permitted to work in this country.Minimum experience required: over 1 year.Salary: Negotiable based skills and experience.

C Group is seeking a Spa Therapist for their location in London. Experience in a similar spa role is preferable.

A wellness service provider in Greater London is seeking a Freelance Massage Therapist for corporate seated acupressure massage.Candidates must have over 1 year of experience and relevant qualifications such as Degree, ITEC, NVQ certifications, and a Sports Massage Certificate.The position is open-e

Heckfield Place is seeking a passionate Wellness Practitioner to join our team and enhance the Bothy journey.Ideal candidates will possess recognized qualifications and at least 5 years of massage experience, alongside a range of therapeutic skills including Biodynamic-bodywork and Shiatsu.We offer

Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. Lead and inspire a high-performing spa team, creating a culture of excellence, accoun

A spa service provider in Blackpool seeks experienced masseurs for a freelance position in hotels and onsite spas.

Central and North West London NHS Foundation Trust is seeking an SPA (ND) Team Manager to lead the team in delivering high-quality care for ADHD/autism referrals.

Aqua Sana Forest Spa, Woburn Forest | £14. In our award‑winning Aqua Sana Forest Spa, you'll use your skills to help guests unwind, recharge and feel like the best version of themselves. Supporting the day‑to‑day running of the spa.

Wearing spa attire, presenting professionally, and communicating well with clients and the team.

We are looking for candidates who would like a permanent placement within a lovely team in a spa that will develop you. We are currently looking for massage and beauty therapists to work for a beautiful spa in the heart of Central London.

You must be permitted to work in this country.We are looking for a talented and passionate Nail Specialist to join our team.The ideal candidate will have a love for nail care, a deep understanding of manicure and pedicure services, and the ability to offer expert advice on nail treatments and produc

A leading care home provider in Greater London is seeking a Spa Therapist to deliver exceptional treatments and create a warm atmosphere for residents. You will be responsible for providing various spa services and engaging with residents to ensure their wellbeing.

The Signet Group is seeking a dedicated Spa Therapist to join our team at The Alfriston in East Sussex. You will provide consistent professional treatments, ensure guest satisfaction, and promote spa services while maintaining a high standard of hygiene and safety.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. Perform spa treatments to the highest standards, ensuring adherence to protocols and providi

Previous experience within the luxury gym, spa, or hotel markets. Gym and Spa Duty Manager - South London (Wandsworth Town). We are looking for a Duty Manager who will thrive in a luxury spa environment and provide our residents with an unforgettable experience.

Regis London is seeking a Spa Therapist to bring the spa philosophy to life through expert touch, intuitive care, and an unwavering commitment to wellbeing. Minimum 2 years of experience in a spa or wellness environment. You will deliver exceptional treatments, guide guests through personalised well

Thistle City Barbican is seeking a Spa Operations Manager to oversee spa operations, ensuring high standards and customer satisfaction. The position offers a range of benefits such as health and wellness incentives, discounts on products and stays, and a complimentary spa day after probation.

Registration of Interest – Reception.We’re always keen to connect with talented individuals who are interested in joining our team.While we may not have a current vacancy that matches your experience, this is an opportunity to register your interest for future roles within our team.When a suitab

You must be permitted to work in this country.Minimum experience required: over 2 years.Essential Qualifications: NVQ - SVQ3, NVQ - SVQ2.Required Skills: Beauty Therapy Specialist, Nail Specialist.We are based in the beautiful Connaught Village, just a stone's throw from Oxford Circus.Focusing on pr

You will provide excellent customer service and oversee the spa's operations. The ideal candidate will have a REPs Level 3 qualification, possess strong interpersonal skills, and have experience in luxury gym or spa settings. Jobboard is hiring a Gym and Spa Duty Manager in South London (Wandsworth

We are looking for a friendly and reliable Nail Technician to join our salon team in London.This is a part-time position with an immediate start.The ideal candidate should have experience in manicure, gel polish, BIAB and general nail care, be professional, punctual, friendly with clients, and able