Content Moderator (Mexican Focus)
1 day ago
Newcastle upon Tyne
Job Specification: Community Advisor (Spanish Speaker – Mexico Focus) Position Title: Community Advisor (Spanish Speaker – Mexico Focus) Start Date: October End Date: November Commitment: Approximately 4 hours per day Location: Remote (must be available during Mexico business hours) Role Overview We are seeking a Community Advisor with exceptional written Spanish communication skills and a deep understanding of Mexican culture. The successful candidate will play a key role in moderating and supporting community engagement, ensuring that interactions are culturally relevant, respectful, and aligned with our brand tone. The role requires a proactive and professional individual who can work independently while collaborating effectively with internal teams to support campaign initiatives and surface valuable community insights. Key Responsibilities • Community Moderation & Engagement, • Monitor and engage with online community members across platforms., • Foster positive, culturally relevant interactions tailored to Mexican audiences., • Ensure conversations remain inclusive, respectful, and on-topic., • Content & Culture Alignment, • Adapt messaging and tone to reflect Mexican Spanish linguistic nuances., • Identify local cultural references, idioms, and trends to strengthen engagement., • Escalation & Reporting, • Identify, flag, and escalate inappropriate content or behaviour as needed., • Gather and summarize community feedback and sentiment for internal teams., • Campaign Support, • Assist with executing and amplifying community-related campaigns., • Collaborate with internal stakeholders to align engagement strategies with ongoing initiatives. Requirements • Language & Cultural Expertise, • Native-level Spanish fluency, with strong written communication tailored to Mexican audiences., • Deep understanding of Mexican digital culture, trends, and colloquial expressions., • Professional Experience, • Previous experience in community management, moderation, or digital engagement preferred., • Demonstrated ability to communicate clearly and empathetically in an online setting., • Technical & Work Skills, • Proficient with online community tools (e.g., Discord, Slack, Facebook Groups, forums, or similar)., • Reliable internet connection and ability to work remotely and independently., • Strong organisational and time-management skills.