Contact Centre Coach
hace 19 días
Bristol
Contact Centre Coach Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role • Use performance data, call quality insights, and customer feedback to identify coaching needs., • Deliver one-to-one and team coaching sessions for agents to drive measurable improvements., • Collaborate with Team Managers to support agent development., • Participate in huddles, calibration sessions, and team discussions., • Maintain accurate coaching records and monitor progress., • Experience in a coaching or performance development position., • Understanding of sales and retention strategies, including objection handling and compliance., • Ability to interpret performance data and identify coaching opportunities., • Skilled in using digital tools and templates to facilitate coaching and monitor progress., • Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes., • Bonus scheme with potential to earn up to 30% monthly, • Free shares awarded to all employees, • Free onsite parking and electric vehicle charging points, • Car salary sacrifice scheme, • Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service, • Pension contributions matched up to 6.5% and life cover up to four times your salary 4749376