Wellingborough
Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front? \n We’re looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment. \n If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you \n About the Role \n As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers. \n Key Responsibilities \n Process and Cost & Resource Management \n\n • Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.\n, • Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.\n\n Leadership & Staff Management \n\n • Communicate effectively with teams, providing clear updates on performance and objectives.\n, • Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.\n, • Deputise for the Operations Manager when needed.\n\n Customer Focus \n\n • Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.\n\n Health & Safety Compliance \n\n • Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.\n\n Consumables & Asset Control \n\n • Manage and report on consumables, ensuring optimal usage and availability.\n\n Benefits \n\n • 23 days' annual leave\n, • Company Pension\n, • Long service rewards: both financial and leave-based.\n, • Health cash plan.\n, • Life assurance scheme.\n, • Critical Illness cover\n, • Access to our prestige benefits and rewards portal.\n, • Career development opportunities.\n, • Access to a well-established Employee Assistance Programme provider.\n, • And other excellent benefits you'd expect from a market leader.\n\n Requirements \n\n • Strong verbal & written communication skills, adaptable to different audiences\n, • Experience in a similar operational environment, including managing a team.\n, • Decision-making & problem-solving abilities\n, • Skilled in team motivation, task prioritisation, and organisation\n, • Ability to analyse KPIs, report insights, and suggest improvements\n, • Knowledge of risk assessments & health & safety protocols\n, • Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring\n, • Flexible approach, with willingness to work across shifts and multiple locations when required\n\n \n Additional information - \n • Night Shift \n • Sun - Thu (any 5 out of 7) \n • 21:30 - 06:00 \n If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!