Introduction We are excited to announce that we are currently seeking a Team Leader to join our talented operations team at our ice cream shop located in St John's Wood. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. About Unico Gelato Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Holland Park, Bromley and Lisbon, with a new location in Gloucester Road set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. Tasks - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Teaching new staff members - Attending staff meeting - Maintaining cleanliness - Cleaning Requirements - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking Availability - Up to 40-45 hours / week - Location: 138 St John's Wood High Street Pay £12 / hour plus Tips
Main Job responsibilities will include: · Conduct market research to identify trends, customer preferences, and competitor activities in the removal services industry. · Develop and implement strategic plans to drive business growth, increase market share, and expand the customer base. · Identify opportunities for business expansion, such as opening new store locations, launching online sales channels, or diversifying product offerings. · Build and maintain strategic partnerships with suppliers, distributors, and other stakeholders to ensure a reliable supply chain and favorable terms. · Set sales targets, develop sales strategies, and oversee sales team performance to achieve revenue goals and maximize profitability. · Establish and nurture strong relationships with customers to enhance loyalty, gather feedback, and address concerns promptly. · Collaborate with the marketing team to create promotional campaigns, advertising initiatives, and branding efforts to increase brand awareness and attract new customers. · Monitor and manage budgets, expenses, and financial performance metrics to ensure profitability and cost-effectiveness. · Ensure compliance with industry regulations, safety standards, and legal requirements governing retail operations. · Provide leadership, guidance, and support to team members, fostering a positive work culture, and promoting professional development and growth. · Work to weekly and monthly sales targets and KPIs. Represent the company at conferences, meetings, and industry events
Our client runs a chain of fresh, exciting, super-authentic Japanese Ramen Bars and are looking to hire a talented GM for their busy Carnaby location. The restaurant has a great team, all of whom are highly experienced and many of whom have been promoted from within. The current GM will be taking over at another site, this is a great opportunity for a dynamic individual with strong leadership skills to maintain and improve upon the current steady operations. The Offer: - Starting pay up to £38,000 depending on experience. - £300 monthly bonus based on K.P.I.s being met. - £1000 annual computer allowance. - 48 hour working week. - Private Healthcare scheme for you and your children. - Staff discounts. - Training and opportunities of career progression into a multi-site role. - Free team meals whilst on shift. - 25 days holiday (including Bank Holidays). - Closed on Christmas Day and New Year’s Day. - Optional pension scheme. The Role: - Oversee all aspects of the restaurant's operations, including food production, customer service, and staff management. - Develop and implement strategies to achieve business goals and increase profitability. - Ensure compliance with all health and safety regulations and maintain high standards of food safety and sanitation. - Manage inventory, order supplies, and control costs to maximize profitability. - Train and supervise staff members, providing guidance and support to ensure excellent customer service. - Create and maintain a positive work environment, fostering teamwork and employee development. - Handle customer complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of all parties involved. - Ensure consistent quality of food preparation and service. - Monitor customer feedback and reviews, making necessary adjustments to improve overall guest satisfaction. Person Specification: - Ideally 4+ years’ experience in a similar role. No experience in Japanese dining is required as we will give you all the training you need. - Strong leadership skills with the ability to effectively manage a diverse team. - Excellent communication and interpersonal skills to interact with customers, employees, and suppliers. - In-depth knowledge of food safety regulations and best practices in food preparation. - Proven track record of achieving business targets and driving revenue growth. - Ability to work in a fast-paced environment while maintaining attention to detail. - Flexibility to work evenings, weekends, and holidays as required. - Technical prowess – knowledge of Lightspeed and MarketMan systems is an advantage.
Sales and Business Development Manager Job Description: We are seeking a dynamic Sales and Business Development Manager to drive growth across our services, including catering, meal prep, and event management. In this role, you will identify new business opportunities, build relationships with corporate clients, individual customers, and strategic partners. You will be responsible for developing sales strategies, negotiating contracts, and ensuring that our clients are satisfied with our offerings. Responsibilities: - Identify and pursue new business opportunities - Build and maintain relationships with clients and partners - Negotiate contracts and close deals - Meet or exceed sales targets - Develop strategies to drive business growth - Ideal Candidate**: - Strong background in sales management, preferably in food or event industries - Excellent organizational and multitasking skills - Knowledge of food safety regulations and supply chain management
Key Responsibilities: - Develop and implement procurement strategies tailored to luxury goods. Preferably with Chinese language skills for the East Asian market. - Conduct comprehensive market research to discover the latest luxury trends. - Build and nurture relationships with suppliers, negotiate favourable terms, and manage contract agreements. - Ensure that all procured items meet strict quality standards. - Continuously monitor supplier performance and address any issues swiftly and effectively. - Assist in managing procurement budgets. - Maintain precise procurement records, ensuring full compliance with trade regulations and company policies. - Prepare purchase orders, oversee logistics, and ensure timely delivery of products. - Stay informed on industry trends, emerging luxury products, and best procurement practices. - Provide comprehensive brand and product insights to guide informed purchasing decisions. - Deliver exceptional customer service to passengers purchasing luxury goods, driving sales by offering personalised and top-tier service. Who We’re Looking For (Qualifications, Experience, and Skills): - Bachelor’s degree in Business, Supply Chain Management, or a related field is preferred. - Experience in procurement or sales, ideally within the luxury goods sector. - Proficiency in Mandarin is highly desirable for client communication. - Strong analytical abilities to identify cost-saving opportunities and market trends. - Familiarity with procurement software and proficiency in Microsoft Office. - Solid understanding of international trade regulations and compliance. - Exceptional organisational, negotiation, and communication skills.
To assist the manger in supply chain, accounts management and and general management.
Description : Spaghetti Tree is a well-regarded and award wining small restaurant chain with a reputation for exceptional food, warm hospitality, and a vibrant dining atmosphere. We are seeking a skilled, diligent, and professional Bartender/Waiter/Waitress to join our dynamic team. This is an excellent opportunity for an individual with a passion for the service industry who takes pride in delivering outstanding customer experiences. The ideal candidate will be versatile, able to handle both bartending and table service duties with ease, and eager to contribute to the continued success of our establishment. Key Responsibilities: Bartender: - Craft Cocktails & Beverages: Expertly prepare and serve a wide range of beverages, including craft cocktails, classic drinks, and non-alcoholic options, ensuring consistency and quality in every glass. - Customer Engagement: Provide a welcoming and friendly atmosphere, engaging customers in conversation, making personalized recommendations, and ensuring a positive bar experience. - Bar Management: Maintain a clean, organized, and well-stocked bar, including inventory management, restocking supplies. - Compliance: Adhere to all regulations regarding the sale and service of alcohol, including checking IDs and responsibly serving customers. - Team Collaboration: Work closely with the waitstaff and kitchen team to ensure seamless service, particularly during busy periods. Waiter/Waitress: - Customer Service: Greet customers promptly and warmly, presenting menus and explaining daily specials, while providing knowledgeable recommendations tailored to customer preferences. - Order Management: Accurately take orders and relay them to the kitchen, ensuring that all customer requests are communicated clearly and fulfilled in a timely manner. - Service Excellence: Deliver food and beverages efficiently and with attention to detail, ensuring that all items meet quality standards and are served at the correct temperature. - Dining Experience: Anticipate and respond to customer needs throughout their dining experience, from refilling drinks to handling special requests or dietary needs. - Cleanliness & Organization: Ensure that the dining area is clean, orderly, and properly set before, during, and after service, including setting up tables, clearing dishes, and resetting for the next guests. - Payment Processing: Handle billing and payments accurately, including processing credit card transactions, making change, and ensuring that all financial transactions are correctly recorded. Required Skills & Qualifications: - Experience for bartenders: Minimum of 2 years experience as a Bartender, preferably cocktail bars. - Experience for waiter/waitress: Minimum of 1 year experience, preferably in casual/fine dining. - Customer Service: Exceptional customer service skills with a genuine passion for making guests feel welcome and valued. - Beverage Knowledge: Strong knowledge of cocktails, wines, spirits, and bar operations, with the ability to craft drinks to standard recipes and accommodate special requests. - Communication: Excellent verbal communication skills, able to interact confidently with customers and team members. - Attention to Detail: Meticulous attention to detail in both service and presentation, ensuring a high standard of excellence. - Multitasking Ability: Proven ability to handle multiple tasks simultaneously in a fast-paced environment, while maintaining composure and efficiency. - Professionalism: A polished, professional appearance and demeanour, with a positive attitude and strong work ethic. - Flexibility: Availability to work flexible hours, including nights, weekends, and holidays. Benefits: - Growth Opportunities: Clear pathways for career advancement within our expanding restaurant chain. - Employee Perks: Discounts on meals and beverages - Training & Development: Access to in house training programs to enhance your skills and support your professional growth.
Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description Are you a finance expert with a knack for number crunching and a zest for the bustling catering industry? We have the perfect next step in your career! We're looking for a proactive Finance Business Partner to join our dynamic team at the London Heathrow airline catering division. This role is not just a job, but a golden ticket to be at the heart of steering our financial strategy, directly influencing the growth and success of our business unit's budget. Your role will be pivotal in ushering in new systems and controls that not only streamline our operations but also significantly enhance efficiency and trim down costs, all while standing firm on our commitment to delivering high-quality production and service. What you can expect: Collaborate with multiple stakeholders to create and implement strategic financial plans that align with organizational goals. Serve as a commercial contact and strategic partner, providing financial expertise and collaborating with operations to optimize catering production, logistics, and supply chain efficiency. Drive efficiency and utilize financial analysis to identify opportunities for revenue enhancement and cost optimization while focusing on cost reduction and stabilizing operations without compromising on quality. Oversee the preparation of accurate and timely financial reporting while implementing and maintaining robust financial controls to safeguard company assets. Lead process improvement and collaborate with IT to lead initiatives for streamlining financial processes and enhancing efficiency across the organization. Be a champion of culture and work in tandem with production and service departments to ensure excellence and customer satisfaction are at the forefront. Ensure compliance with applicable financial regulations and standards and identify and manage financial risks by implementing strategies to mitigate potential issues. Qualifications Possesses a bachelor’s degree in finance, accounting, business administration, or a related field. A master’s in business administration (MBA) or qualifications such as CFA or CIMA would be highly desirable. Has experience in finance roles and production environments with a proven record and strong analytical skills paired with a high affinity for numbers. Has prior experience in the catering, hospitality, or food and beverage industry with an understanding of the specific financial and operational dynamics of the sector. Who can bring exceptional IT skills, particularly in MS Excel and MS PowerPoint; knowledge of database management, ERP systems, Microsoft Navision, Oracle Essbase, and Power BI would be a plus. Is Fluent in English, exhibiting strong communication skills and assertiveness. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Description : Spaghetti Tree is a well-regarded and award wining small restaurant chain with a reputation for exceptional food, warm hospitality, and a vibrant dining atmosphere. We are seeking a skilled, diligent, and professional Bartender/Server to join our dynamic team. This is an excellent opportunity for an individual with a passion for the service industry who takes pride in delivering outstanding customer experiences. The ideal candidate will be versatile, able to handle both bartending and table service duties with ease, and eager to contribute to the continued success of our establishment. Key Responsibilities: Bartender: - Craft Cocktails & Beverages: Expertly prepare and serve a wide range of beverages, including craft cocktails, classic drinks, and non-alcoholic options, ensuring consistency and quality in every glass. - Customer Engagement: Provide a welcoming and friendly atmosphere, engaging customers in conversation, making personalized recommendations, and ensuring a positive bar experience. - Bar Management: Maintain a clean, organized, and well-stocked bar, including inventory management, restocking supplies. - Compliance: Adhere to all regulations regarding the sale and service of alcohol, including checking IDs and responsibly serving customers. - Team Collaboration: Work closely with the waitstaff and kitchen team to ensure seamless service, particularly during busy periods. Waiter/Waitress: - Customer Service: Greet customers promptly and warmly, presenting menus and explaining daily specials, while providing knowledgeable recommendations tailored to customer preferences. - Order Management: Accurately take orders and relay them to the kitchen, ensuring that all customer requests are communicated clearly and fulfilled in a timely manner. - Service Excellence: Deliver food and beverages efficiently and with attention to detail, ensuring that all items meet quality standards and are served at the correct temperature. - Dining Experience: Anticipate and respond to customer needs throughout their dining experience, from refilling drinks to handling special requests or dietary needs. - Cleanliness & Organization: Ensure that the dining area is clean, orderly, and properly set before, during, and after service, including setting up tables, clearing dishes, and resetting for the next guests. - Payment Processing: Handle billing and payments accurately, including processing credit card transactions, making change, and ensuring that all financial transactions are correctly recorded. Required Skills & Qualifications: - Experience for bartenders: Minimum of 2 years experience as a Bartender, preferably cocktail bars. - Experience for waiter/waitress: Minimum of 1 year experience, preferably in casual/fine dining. - Customer Service: Exceptional customer service skills with a genuine passion for making guests feel welcome and valued. - Beverage Knowledge: Strong knowledge of cocktails, wines, spirits, and bar operations, with the ability to craft drinks to standard recipes and accommodate special requests. - Communication: Excellent verbal communication skills, able to interact confidently with customers and team members. - Attention to Detail: Meticulous attention to detail in both service and presentation, ensuring a high standard of excellence. - Multitasking Ability: Proven ability to handle multiple tasks simultaneously in a fast-paced environment, while maintaining composure and efficiency. - Professionalism: A polished, professional appearance and demeanour, with a positive attitude and strong work ethic. - Flexibility: Availability to work flexible hours, including nights, weekends, and holidays. Benefits: - Growth Opportunities: Clear pathways for career advancement within our expanding restaurant chain. - Employee Perks: Discounts on meals and beverages - Training & Development: Access to in house training programs to enhance your skills and support your professional growth.
Job Description: We are seeking an experienced Digital Marketing Analyst to lead our data-driven marketing efforts. You will be responsible for analyzing and interpreting online customer behavior, campaign performance, and sales data to provide actionable insights that drive our marketing strategies. This role will involve close collaboration with both internal teams and external partners, including our suppliers in China, ensuring that market analysis directly impacts supply chain decisions, inventory management, and marketing campaigns. Key Responsibilities: Analyze digital marketing data, including PPC, SEO, email, and social media performance, to provide actionable insights. Monitor website analytics to track customer behavior, product performance, and conversion rates. Work closely with the product and supply chain teams to align marketing performance with inventory levels, ensuring timely adjustments to marketing strategies based on product availability from our Chinese suppliers. Generate regular reports on marketing KPIs, offering recommendations to improve campaign effectiveness and ROI. Collaborate with the creative and content teams to develop data-backed marketing strategies and optimize user experience. Keep up-to-date with e-commerce and fashion industry trends to help guide campaign strategy and positioning. Provide feedback to the procurement team based on market trends and customer behavior to support more effective supply chain and product launch decisions. Qualifications: Bachelor’s degree in Marketing, Data Analytics, Business, or a related field. 2-3 years of experience in digital marketing analysis or a similar role, preferably within the fashion or e-commerce sectors. Strong understanding of digital marketing channels such as Google Ads, Facebook Ads, SEO, and email marketing. Proficiency with analytics tools like Google Analytics, Data Studio, and Excel; experience with platforms like Shopify is a plus. Fluency in Mandarin is a strong advantage, especially for communicating with Chinese suppliers and interpreting relevant market data. Exceptional analytical skills with the ability to translate data into actionable insights. Strong communication skills, with the ability to work effectively across teams and with external partners. Why Join Us? Be part of a fast-growing fashion brand committed to sustainability and quality. Opportunity to make a real impact by influencing both marketing and operational strategies. Work in a collaborative, innovative environment with the flexibility of a remote work setup.
Please do not apply for this role if you do not speak English and French to a working level and have experience within travel, tourism or event industry. The role: We are seeking an experienced Travel and Tourism Group Travel Executive to join our clients small but very busy tour operator business in the heart of Tunbridge Wells. You must have travel operations experience and speak and write fluently in French and English. Hybrid working: Minimum 3 days per week in the Tunbridge Wells office, the remaining 2 days can be at home. Responsibilities As a Group Travel Executive you will be handling group travel enquiries – from initial enquiry through to quotations and ownership of all booking preparations and confirmations. You will creating bespoke itineraries to fit the clients’ brief of travel options throughout the UK, France and other parts of Europe. Day to day you will be managing relationships with supply chains such as hotels, coach transportation, restaurants and attraction entrances. Taking new enquiries and managing groups travelling. Skills Fluent in written and spoken English and French (the interview will be spoken in both English and French). Previous experience in travel industry, preferably working with a tour operator, wholesale tourism business or group travel organiser. Good geographical knowledge of the UK Proficient in Microsoft 365 Full driving licence (essential) and access to a car (desirable) Willingness to travel, within the UK and abroad If you possess a passion for Travel and have a track record of successful travel reservations / operations and in the UK travel and Tourism sector, we invite you to apply for this exciting Executive position. Please do not apply for this role if you do not speak English and French to a working level and have experience within travel, tourism or event industry.
Main Duties Managing the Facilities Works, with overall responsibility for timely delivery of all reactive, project and planned tasks. Management of the In House tracking system and the team to ensure accurate and live updating, compliance against the SLAs, KPIs and contractual obligations as are met. Financial management which includes Raising Purchase Orders and Invoicing and approvals and working with company finance team Accountable to implementation, monitoring and management of all Helpdesk processes and working practices to ensure that the team works with clear structure and direction. Performance Management of all Tasks and supply chain Operational and Contractual Compliance SLA Management Performance KPI's Management of rechargeable works, PPM and Reactive Tasks Carry out additional ad hoc duties as required by the management team Producing RAMS Weekly auditing of Compliance Tasks, Trackers & Folders ensuring correct alignment of tasks and accurate assignment with completion on time to prevent backlog maintenance Constantly monitor progress against all open jobs Review all POs raised on Xero against delegated authority to ensure compliance Approve POs and invoices Minimise lost revenue through supply chain by ensuring efficient scheduling of works Essential Skills Experience operating in the FM or similar complex facilities services operation where data management is key to delivering excellence Implementing, monitoring, and updating systems and processes to monitor FM Services to ensure compliance with contractual SLAs