Supply chain jobs in United Kingdom

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

Location: Egham, Surrey Employment Type: Full-Time, Permanent Salary: Competitive + Benefits The Role We are looking for a talented Senior Mechanical Design Engineer to join our experienced design team. In this role, you will create and manage complete manufacturing packages—including 3D CAD models, assembly drawings, and BoMs—while also leading engineering projects and mentoring junior designers. Key Responsibilities Design precision-engineered components and assemblies using SolidWorks Produce detailed manufacturing and assembly drawings to BS 8888 standards Apply Design for Manufacture and Assembly (DFMA) principles Enter and manage Bills of Materials in the company’s MRP system Work cross-functionally with supply chain, project, and production teams Conduct design reviews, risk assessments, and basic stress analysis Select suitable materials for design safety and reliability Support product testing, commissioning, and continuous improvement Requirements Degree in Mechanical Engineering or equivalent Minimum 5 years’ experience in mechanical design/manufacturing Advanced 3D CAD skills (SolidWorks preferred) Familiarity with hydraulics, pneumatics, and mechanical systems Knowledge of GD&T, BS 4500, BS 8888 standards Effective communicator with strong project ownership Willingness to travel occasionally for site support or commissioning Benefits Competitive salary based on experience Pension scheme Ongoing training & development Exposure to international projects Supportive, collaborative engineering environment Why Join Servotest? Work at the forefront of cutting-edge test technology Join a collaborative, cross-disciplinary engineering team Gain exposure to a diverse global customer base Enjoy a strong focus on career development and training

Job Summary: We are seeking a dynamic and results-driven Business Development Executive to join our e-commerce team. The ideal candidate will be responsible for driving business growth by identifying new opportunities, building strategic partnerships, and expanding our online sales channels. You will work closely with marketing, sales, and operations teams to enhance our e-commerce presence and maximize revenue. Key Responsibilities: 1. Business Growth & Strategy: Identify and pursue new business opportunities in the e-commerce space (marketplaces, D2C, B2B, etc.). Develop and implement strategies to increase sales, market share, and customer acquisition. Analyze market trends, competitor activities, and customer behavior to optimize business performance. 2. Partnership & Vendor Management: Establish and maintain relationships with key e-commerce platforms (Amazon, Flipkart, Shopify, etc.). Negotiate deals with suppliers, distributors, and third-party sellers to expand product offerings. Collaborate with digital marketing teams to drive traffic and conversions. 3. Sales & Revenue Generation: Manage and grow existing accounts while acquiring new clients. Set and achieve sales targets, KPIs, and revenue goals. Develop pricing strategies, promotions, and discounts to boost sales. 4. Operations & Process Improvement: Work with logistics and supply chain teams to ensure smooth order fulfillment. Optimize product listings, SEO, and catalog management for better visibility. Monitor inventory levels and coordinate with vendors to prevent stockouts. 5. Analytics & Reporting: Track performance metrics (conversion rates, AOV, customer retention) and generate reports. Use data-driven insights to refine business strategies. Qualifications & Skills: Bachelor’s degree in Business, Marketing, or related field. 2+ years of experience in e-commerce business development, sales, or digital marketing. Strong knowledge of Amazon Seller Central, Shopify, WooCommerce, or other e-commerce platforms. Excellent negotiation, communication, and relationship-building skills. Analytical mindset with proficiency in Google Analytics, Excel, and CRM tools. Self-motivated, target-driven, and adaptable to fast-paced environments. Preferred (Bonus Skills): Experience in marketplace management (Amazon FBA, Flipkart, eBay, etc.). Knowledge of PPC advertising, SEO, and social media marketing. Familiarity with dropshipping, affiliate marketing, or wholesale e-commerce. Benefits: Competitive salary + performance-based incentives. Flexible work options. Career growth opportunities in a rapidly expanding e-commerce business.

Introduction We are excited to announce that we are currently seeking a Supervisor to join our talented operations team at our ice cream shop located at Holland Park. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. There is a progression plan to the role of Assistant Manager by the end of the year, so the ideal candidate will have the opportunity to prove themselves and aim for the position. About Unico Gelato Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Holland Park, Bromley and Lisbon, with a new location in Gloucester Road set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. Tasks - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Teaching new staff members - Attending staff meeting - Maintaining cleanliness - Cleaning Requirements - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking Availability - Up to 45 hours / week - Location: 78 Holland Park Avenue, W11 3RB Budget £26,000 per year

Join Our Revolution as the London Restaurant Sales & Relationship Manager Are you a dynamic, innovative sales professional with deep connections in London’s vibrant restaurant scene? Do you thrive on building authentic relationships and pioneering new ways to connect quality produce with culinary creativity? If so, we want you on our small, agile team at Produce Market. About Produce Market Produce Market is a B2B produce distribution platform designed to streamline the sourcing and delivery of fruit, vegetables, and herbs in London using a next-day delivery system. We’re not just another company—we’re a revolution in the UK’s produce market. Fresh funding has empowered us to reinvent how restaurants source high-quality, fresh ingredients at a lower cost. We leverage data-backed sourcing and algorithm-driven insights to eliminate market inefficiencies, creating a smarter, more efficient supply chain for our clients. ** Your Role - A Dual-Impact Opportunity** As our London Restaurant Sales & Relationship Manager, you’ll be the personable, trusted ambassador of our brand. In this dual-role position you will combine proactive field engagement with strategic account management to drive the transformation of restaurant supply chains. Working directly with a small, energetic team you’ll ensure that our innovative next-day delivery service delivers real value to every client. ** What You’ll Do** On‑Ground Engagement • Visit and connect with London restaurant owners and managers to introduce our transformative value proposition • Organise engaging demos, tastings and briefings that showcase the benefits of our cutting-edge delivery system Relationship Development & Account Management • Be the primary point of contact for a diverse portfolio of clients from charming independent eateries to bustling restaurant chains • Tailor solutions that address each client’s unique produce needs and operational challenges ensuring lasting partnerships Sales & Revenue Generation • Prospect, qualify and convert leads into loyal, long-term customers by managing the complete sales cycle • Drive business growth while aligning with our strategic pricing and volume discount models Feedback & Continuous Improvement • Gather and document customer insights to refine our products and processes using lean startup principles • Collaborate closely with cross-functional teams—marketing, operations, data analytics—to adjust strategies based on real-time market insights Collaboration & Coordination • Work hand-in-hand with our logistics and operations teams to guarantee that every promise, especially our next-day delivery commitment, is met with excellence • Share valuable field insights in regular team meetings to influence strategic adjustments and agile pivots **Who are we looking for?** We’re looking for a candidate whose attributes and experiences make them the perfect fit for this high-impact, relationship-driven role: • Local Restaurant Market Expert - You have a strong track record in London’s hospitality or restaurant sectors with established networks and a keen understanding of market trends • Relationship Builder - Your history of nurturing long-term business relationships and consistently closing deals sets you apart • Tech‑Savvy & Data‑Driven - You are comfortable using CRM systems and data analytics to drive decision-making, refine strategies and optimise conversion rates • Adaptable & Innovative - With a balance of experience and energy you thrive in fast-paced environments and are eager to experiment with new sales tactics • Customer‑Centric & Results‑Oriented - You’re committed to truly understanding your clients’ needs and your drive ensures you consistently exceed sales targets and KPIs • Team Player in a Small, Agile Environment - Working closely with a compact team means your voice matters. You’ll be part of an inclusive, collaborative group where your insights directly impact our evolution **What’s in it for you?** Compensation & Earnings • Enjoy a competitive base salary (£20,000–£36,000) complemented by a commission structure (10% per client in the first three months, then 5% for life) with uncapped on‑target earnings that can exceed £100k. Work Perks • Benefit from a company vehicle to ease your travel commitments and support your dynamic role. • Receive performance incentives like cash bonuses, extra bonus holidays and prizes for exceeding targets • Generous Leave • Benefit from statutory annual leave (5.6 weeks for full‑time employees with pro‑rate for part‑time) with holiday pay at your normal rate and provisions for leave accrual and carry‑over. If you’re ready to leverage your local expertise, drive transformative relationships and push the boundaries of what’s possible in London’s culinary scene we want to hear from you. ** ** Apply now and help us build a smarter, more efficient future for fresh ingredients in the restaurant industry.

The Role In this role, you will lead the design, development, and execution of our most complex and high-impact AI and data-driven security initiatives across the organisation. You will define the strategic direction for AI and data security architecture, owning the roadmap that ensures our systems and models are secure, resilient, and compliant by design. As a key technical leader, you will drive the adoption of modern security practices throughout the AI/ML development lifecycle—embedding security into data pipelines, model training workflows, infrastructure, APIs, CI/CD pipelines, and cloud-native platforms. You will work closely with engineering, MLOps, and product teams to ensure that models and data systems are built securely and scale effectively in a rapidly evolving threat landscape. You will also oversee the design and integration of enterprise-grade security and privacy controls across AI platforms, cloud environments, and data architecture—ensuring alignment with compliance frameworks (e.g., GDPR, ISO 27001, NIST AI RMF) and ethical AI principles. Collaborating cross-functionally with Engineering, DevOps, Data, Compliance, and Architecture teams, you’ll champion automation, threat modelling, privacy-by-design, and security-by-default across our AI and data ecosystem. This is a pivotal role that blends deep technical expertise with strategic foresight, empowering teams, strengthening our security posture, and shaping the future of trustworthy, secure AI innovation at scale. About Us At ZOG Global, we don’t just provide IT solutions, we build secure, intelligent, and scalable digital ecosystems. As a leading IT consultancy services in the UK, specialising in cybersecurity, automation, and software development, we help businesses stay competitive and secure. Our expertise spans advanced cybersecurity solutions, advanced AI-driven automation, and next-gen software development, ensuring our clients have the tools to innovate fearlessly while staying secure. At ZOG Global, we foster a culture of innovation, collaboration, and continuous learning, where every team member plays a crucial role in shaping the future of secure technology. Join us to work on challenging, high-impact projects, collaborate with some of the brightest minds in the industry, and drive security innovation at scale! Key Responsibilities • Secure AI/ML workloads running on cloud-native platforms such as SageMaker, Azure ML, Vertex AI, and custom Kubernetes-based training clusters. • Design isolation strategies and access controls for GPU-enabled instances, model endpoints, and distributed training environments. • Assess cloud-hosted AI services and APIs for misconfigurations, data leakage, and privilege escalation risks. • Ensure adherence to AI-specific regulatory frameworks (e.g., EU AI Act, NIST AI RMF, ISO/IEC 42001) and responsible AI principles. • Contribute to the development of internal AI governance policies covering model transparency, fairness, and accountability. • Collaborate with legal, compliance, and data teams to assess ethical risks and implement guardrails for generative AI usage. • Design secure data pipelines and storage architectures that support privacy-preserving AI workflows and model training at scale. • Implement differential privacy, encryption-at-rest/in-transit, and federated learning where applicable to protect sensitive training data. • Evaluate and secure third-party datasets, embeddings, and model artefacts integrated into enterprise AI solutions. • Collaborate with data architect and analysts to assess model explainability, adversarial robustness, and model inversion risks. • Architect end-to-end AI/ML platforms with security-by-design principles, from data ingestion to inference. • Define secure model-serving architectures, including API protection, input validation, and rate-limiting mechanisms. • Support the design of scalable LLM and vector database infrastructure with appropriate access controls and logging. • Promote security standards for AI model reuse, supply chain integrity (e.g., ML model provenance), and open-source model vetting. • Embed security into CI/CD pipelines using automated security tools. • Develop and deploy security-as-code solutions for cloud and container environments. • Automate security compliance checks, vulnerability scanning, and incident response workflows. • Secure cloud-native applications, Kubernetes clusters, and serverless environments. • Perform security assessments, threat modeling, and risk mitigation strategies. • Ensure adherence to industry security frameworks (e.g., NIST, ISO 27001, CIS, SOC 2). • Define security policies, best practices, and threat mitigation strategies. • Drive security awareness and DevSecOps culture across teams. What We’re Looking For • 6+ years of experience in cybersecurity, including 3+ years in DevSecOps, Application Security, Cloud Security, or Security Architecture roles, ideally with exposure to data-driven or AI/ML environments in enterprise or consultancy settings. • Professional certifications that demonstrate depth and breadth in cloud and security domains (e.g., CISSP, CCSP, SC-100, OSCP, AWS Security Specialty, or DevSecOps certifications). • Strong understanding of AI/ML security principles, including model integrity, data lineage, adversarial threat mitigation, input validation, and governance of generative AI systems in line with emerging AI regulations and privacy standards. • Demonstrated ability to embed security into CI/CD and MLOps pipelines, driving DevSecOps automation using Infrastructure as Code (IaC) and security-as-code practices. • Hands-on experience with security testing frameworks, including SAST, DAST, SCA, fuzz testing, and API security validation, using industry-standard tools and custom automation workflows. • Strong command of cloud platforms (AWS, Azure, GCP), including AI/ML services, Kubernetes, serverless architectures, and container security tooling. • Skilled in automating security controls and infrastructure compliance using tools (Terraform, Ansible, Jenkins, GitHub Actions, or similar). • Deep understanding of SIEM, SOAR, IAM, and cloud-native monitoring for real-time detection, incident response, and compliance reporting. • Proficient in scripting and automation using Python, Bash, Go, or similar languages to build scalable, repeatable security workflows. • Familiarity with key security and compliance frameworks, including MITRE ATT&CK, NIST CSF, OWASP SAMM, CVSS, STRIDE, PCI-DSS, GDPR, and emerging AI-specific standards (e.g., NIST AI RMF, ISO/IEC 42001). • Experience in data and AI security architecture, including data classification, secure data lakes, model provenance, encryption, key management, and regulatory compliance across hybrid cloud ecosystems. • Ability to design secure, scalable microservices and model-serving architectures, advocate for Zero Trust principles, and drive secure API and identity integration across enterprise environments. • Strong collaborator with experience leading cross-functional security initiatives, participating in vendor/tool evaluations, and aligning architecture with governance requirements. • Effective communicator who can translate complex security and AI risk topics into actionable guidance, foster DevSecOps and MLOps culture, and advocate for security best practices across technical and business teams. • Deep understanding of data security, governance, and compliance in cloud environments. • Experience in compliance processes, interfacing with external consultants, and handling customer security requirements. • Ability to solve highly complex security challenges intuitively and effectively. If you live and breathe AI and application security, can navigate complex systems, crave learning new things, and would like your work to have positive impact on all our initiatives, then this role is for you.

Are you a detail-oriented and proactive professional with a knack for sourcing and procurement? We are in search of a Procurement Officer to join our team and play a pivotal role in securing the resources needed to support our operations. Key Responsibilities: · keeps up with market trends and chooses products/services; · assesses budgetary limitations and customer requirements and decides on quantity, type, range and quality of goods or services to be bought; · assesses bids from suppliers, finds suppliers and negotiates prices; · helps negotiate contract with supplier and specifies details of goods or services required; · looks at ways to improve supply networks, presents new ideas to senior management team; · ensures that delivered items comply with order, monitors quality of incoming goods and returns unsatisfactory or faulty items, monitors performance and makes sure targets are met; · works closely with merchandisers who allocate stock and develop sales forecasts; · maintains records and prepares reports as necessary. Requirements · Degree in Business, Supply Chain Management, or a related field; · Minimum of 2-3 years of experience in procurement or supply chain management or a related field; · Strong negotiation and communication skills; · Proficient in procurement software and MS Office suite; · Knowledge of safety and compliance regulations; · Attention to detail and accuracy; · Ability to manage multiple priorities and work under tight deadlines; · Ability to work independently and as part of a team. This is a full-time position with competitive compensation and benefits. If you are a motivated and results-oriented individual with a passion for logistics and warehouse management, we encourage you to apply for this exciting opportunity. Closing date for all applications is 24/04/2025.

Shreeji Fast Foods, a popular takeaway and fast-food chain in London, is looking for a dedicated and motivated Takeaway Manager to oversee daily operations, maintain high food quality standards, and ensure excellent customer service. This role requires a hands-on leader who can efficiently manage staff, maintain inventory, and drive profitability while ensuring a seamless and enjoyable customer experience. Key Responsibilities: Operations Management: Oversee the day-to-day operations of the takeaway, ensuring smooth workflow and timely order fulfillment. Ensure food preparation and hygiene standards comply with UK food safety regulations. Monitor and optimize kitchen processes for efficiency and cost-effectiveness. Manage takeaway logistics, including online orders and third-party delivery platforms. Staff Management: Supervise and coordinate the work of kitchen staff and front-of-house employees. Recruit, train, and develop team members to maintain high service standards. Schedule and assign shifts to ensure adequate staffing during peak hours. Foster a positive work environment and address any staff-related concerns. Customer Service & Sales: Maintain a high level of customer satisfaction by ensuring timely and quality service. Address customer complaints and feedback professionally and efficiently. Promote menu specials and upsell items to maximize revenue. Implement strategies to increase footfall and online order volume. Inventory & Supplier Management: Track stock levels and order supplies to prevent shortages or wastage. Coordinate with suppliers to ensure timely deliveries and negotiate the best prices. Maintain accurate records of inventory, purchases, and sales. Financial & Compliance Responsibilities: Monitor daily cash flow and manage POS transactions. Work with the accounts team to track profits, expenses, and financial reports. Ensure compliance with UK health & safety, employment, and food hygiene laws. Conduct routine audits to maintain operational standards

Bar Staff / Supervisor – Full-time & Part-time (Live-in option available) 📍 Location: Croydon / Colliers Wood / South London About Us: We are a chain of Irish-owned pubs in South London, known for our lively atmosphere, great drinks, live music, and satellite sports. We are looking for enthusiastic individuals to join our team and provide an excellent experience for our customers. Job Description: We’re looking for friendly, approachable, and energetic individuals with a passion for hospitality. Your role will involve engaging with customers, ensuring smooth bar operations, and contributing to the welcoming environment of our pubs. Responsibilities: Serve drinks and snacks with excellent customer service Collect, clean, and put away glasses Maintain cleanliness of the bar area Restock bar supplies and assist with cellar duties Handle payments and cash transactions Supervise floor area (for supervisor roles) What We’re Looking For: ✔️ Preferable: Previous bar/restaurant experience ✔️ Strong communication and interpersonal skills ✔️ Friendly, engaging personality ✔️ Positive attitude and ability to work under pressure ✔️ Good organisational and observational skills ✔️ Must live in or be able to commute to South London/Croydon (some shifts finish after midnight) Please do not apply if you are unable to commute or live in the area. What We Offer: Competitive salary (£11.50 - £13+ per hour, depending on experience) Yearly bonus & tips Live-in option available Career progression opportunities If you think you’re the right fit for this role, apply now!

About the Role We are looking for a Purchasing Consultant to develop and manage procurement strategies for mainly luxury goods. The ideal candidate will have experience in procurement, preferably within the luxury sector, and Mandarin language proficiency to effectively liaise with East Asian clients. Key Responsibilities - Develop luxury goods procurement strategies to support the team in making well-informed purchasing decisions. - Establish and maintain strong supplier relationships, negotiate contract terms, and oversee supply chain management. - Identify and mitigate supply chain risks, implementing proactive strategies to ensure a seamless procurement process. - Conduct market analysis, gaining in-depth insights into consumer preferences and industry trends to refine procurement strategies. - Assist in managing procurement budgets, optimising cost control measures, and improving overall efficiency. - Maintain accurate procurement records, ensuring compliance with international trade regulations and relevant legal requirements. - Prepare purchase orders and coordinate with suppliers to ensure timely deliveries. - Stay informed about international trade policies, including tariffs and import regulations, to guarantee procurement compliance. - Deliver excellent customer service by assisting clients in selecting luxury goods and providing a first-class shopping experience, all while working towards sales targets. - Preference will be given to candidates who are proficient in Mandarin and can effectively communicate with clients from East Asia. What We Are Looking For A bachelor’s degree or higher in Business Management, Supply Chain Management, or a related field is preferred. At least two years of experience in procurement or sales, ideally within the luxury goods industry. Fluency in Mandarin to facilitate effective communication with East Asian clients. Strong data analysis skills, with the ability to develop cost-optimisation strategies and assess market trends. Proficiency in procurement software and Microsoft Office. Knowledge of international trade regulations and compliance requirements. Excellent negotiation, communication, and organisational skills. Ability to make quick, strategic decisions in a high-pressure environment and manage supply chain disruptions effectively.

We are a small family business looking for the hardest thing to find these days, a hard working honest person. Driving license and right to work in UK it's a must. We are seeking a dynamic and results-driven B2B Sales Representative to join our team in the stone industry. The ideal candidate will be responsible for driving sales, building relationships, and developing new business opportunities within the construction, architectural, and design sectors. Key Responsibilities: • Business Development: Identify and pursue new business opportunities by targeting key accounts within the construction, architecture, and design industries. • Sales Strategy: Develop and execute sales strategies to meet and exceed monthly and quarterly sales targets. • Client Relationship Management: Build and maintain strong relationships with current and prospective clients, offering tailored solutions to meet their stone product needs. • Product Knowledge: Stay up to date with the latest stone products, trends, and industry developments to provide expert advice and recommendations to clients. • Negotiations & Contract Management: Lead negotiations, draft quotes, and finalize contracts to secure business deals. • Customer Service: Provide exceptional post-sales support, ensuring customer satisfaction and addressing any issues or concerns. • Market Research: Conduct market analysis to understand industry trends, competitive landscape, and customer demands. • Reporting: Maintain accurate records of sales activities, customer interactions, and market trends in CRM software. • Collaboration: Work closely with marketing, logistics, and production teams to ensure smooth order fulfillment and product availability. Qualifications: • Proven experience in B2B sales, preferably in the stone, construction, or building materials industry. • Strong understanding of stone products, applications, and market dynamics. • Excellent communication, negotiation, and interpersonal skills. • Ability to develop and maintain long-term customer relationships. • Results-oriented with a strong focus on achieving sales targets. • Ability to work independently as well as part of a team. • Bachelor’s degree in Business, Marketing, Construction, or related field (preferred). Preferred Skills: • Knowledge of stone sourcing, supply chain management, and production processes. • Experience working with architects, contractors, and designers. If you’re passionate about sales and the stone industry, and are looking to make a significant impact within a growing organization, we encourage you to apply!

Restaurant Manager (SOC: 1222) Location: Pho Brunch, 63 Commercial Street, London, E1 6BD Employment Type: Full-Time Reports To: Owner / Director Working Hours: 37.5 hours / week Salary: £37,800 - £40,000 per annum Company Overview: We operate a group of three Vietnamese restaurants across London, delivering authentic, high-quality Vietnamese cuisine with a focus on customer experience, consistency, and a welcoming environment. We are seeking a skilled and motivated Restaurant Manager to oversee the daily operations of our flagship site—Pho Brunch—and contribute to the overall success of our brand. Position Summary: The Restaurant Manager will be responsible for ensuring smooth daily operations, leading and developing staff, maintaining compliance with all regulatory standards, and achieving financial and customer service targets. This role requires a proactive leader who can drive performance, uphold brand standards, and create a positive working environment. Key Responsibilities: Operational Management - Oversee daily operations to ensure efficiency, quality food service, and adherence to company standards. - Coordinate front-of-house and back-of-house activities to ensure seamless customer experience. - Monitor and maintain cleanliness and presentation of the restaurant at all times. Team Leadership & Human Resources - Recruit, train, and onboard new staff to build a capable and cohesive team. - Develop training programs and continuous learning opportunities to maintain high performance. - Create and manage weekly staff schedules, ensuring optimal shift coverage. - Conduct regular staff evaluations, provide feedback, and support career development. Inventory & Supplier Coordination - Monitor stock levels and control inventory to reduce waste and costs. - Liaise with suppliers to ensure timely deliveries and resolve supply chain issues. - Implement stock-taking procedures and maintain accurate records. Customer Experience - Handle customer inquiries, concerns, and complaints professionally and promptly. - Promote a culture of excellent service to ensure customer satisfaction and repeat business. - Monitor customer feedback and online reviews to identify areas for improvement. Compliance & Safety - Ensure full compliance with health, safety, food hygiene, and licensing regulations. - Conduct regular audits and risk assessments to maintain a safe working environment. - Ensure all staff are trained in food safety and emergency procedures. Financial Management - Assist with budgeting, forecasting, and tracking financial performance. - Monitor sales performance, labour costs, and profitability. - Implement cost-control measures without compromising quality. Marketing & Promotion - Support the development and execution of local marketing campaigns and events. - Engage with the community and customers to promote brand loyalty. - Work with senior management to develop promotional strategies that increase footfall and sales. Key Requirements: Proven experience as a Restaurant Manager or Assistant Manager in a fast-paced hospitality environment. Strong leadership, people management, and communication skills. Excellent knowledge of restaurant operations, food safety, and customer service standards. Financial literacy with the ability to manage budgets, interpret sales data, and control costs. Ability to work flexible hours, including weekends and holidays. Desirable Qualities: Passion for Vietnamese cuisine and hospitality. Experience with multi-site operations or supporting across multiple locations. Ability to stay calm under pressure and resolve conflicts efficiently. Benefits: 28 days paid annual leave, inclusive of bank holidays. Staff meals provided during shifts. Staff discount across all our restaurant branches. Opportunities for career development and progression within the company. Supportive, team-focused working environment. Regular training to develop management and hospitality skills. Opportunity to work closely with senior leadership and have a direct impact on the success of the business.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. - Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards. 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: ** 1. Team Management** Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. ** 2. Customer Service** Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. ** 3. Inventory Management** Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. ** 4. Store Operations** Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). ** 5. Sales and Promotions** Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. ** 6. Quality Control** Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. ** 7. Financial Management** Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. ** 9. Vendor and Supplier Coordination** Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. ** 10. Problem-Solving** Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). ** 11. Reporting and Analysis** Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. ** 12. Communication and Collaboration** Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. ** Key Skills and Qualities** Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

Our client runs a chain of fresh, exciting, super-authentic Japanese Ramen Bars and are looking to hire a talented GM for their busy Carnaby location. The restaurant has a great team, all of whom are highly experienced and many of whom have been promoted from within. The current GM will be taking over at another site, this is a great opportunity for a dynamic individual with strong leadership skills to maintain and improve upon the current steady operations. The Offer: - Starting pay up to £40,000 depending on experience. - £300 monthly bonus based on K.P.I.s being met. - £1000 annual computer allowance. - 48 hour working week. - Private Healthcare scheme for you and your children. - Staff discounts. - Training and opportunities of career progression into a multi-site role. - Free team meals whilst on shift. - 25 days holiday (including Bank Holidays). - Closed on Christmas Day and New Year’s Day. - Optional pension scheme. The Role: - Oversee all aspects of the restaurant's operations, including food production, customer service, and staff management. - Develop and implement strategies to achieve business goals and increase profitability. - Ensure compliance with all health and safety regulations and maintain high standards of food safety and sanitation. - Manage inventory, order supplies, and control costs to maximize profitability. - Train and supervise staff members, providing guidance and support to ensure excellent customer service. - Create and maintain a positive work environment, fostering teamwork and employee development. - Handle customer complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of all parties involved. - Ensure consistent quality of food preparation and service. - Monitor customer feedback and reviews, making necessary adjustments to improve overall guest satisfaction. Person Specification: - Ideally 4+ years’ experience in a similar role. No experience in Japanese dining is required as we will give you all the training you need. - Strong leadership skills with the ability to effectively manage a diverse team. - Excellent communication and interpersonal skills to interact with customers, employees, and suppliers. - In-depth knowledge of food safety regulations and best practices in food preparation. - Proven track record of achieving business targets and driving revenue growth. - Ability to work in a fast-paced environment while maintaining attention to detail. - Flexibility to work evenings, weekends, and holidays as required. - Technical prowess – knowledge of Lightspeed and MarketMan systems is an advantage.

Job Description: Planning, process and production technicians perform a variety of technical support functions to assist production, process and planning engineers with production programmes and schedules and with manufacturing and processing procedures in order to ensure accuracy, cost-effectiveness and efficiency Key Duties: As a Production Planner at Taurus Nirvana Ltd, your key duties will include creating and managing detailed production schedules, coordinating the timely procurement of materials, and ensuring that production resources, including equipment and labour, are allocated efficiently. You will collaborate with design, engineering, and procurement teams to ensure seamless workflow across projects, proactively identifying potential bottlenecks or delays in the production process. You will also monitor inventory levels, forecast production demand, adjust schedules as necessary, and maintain clear communication with all stakeholders to ensure projects are completed on time, within budget, and to the required quality standards. Day-to-day task: Production Planner will review production schedules, ensuring that timelines align with project requirements and client expectations. You will communicate with suppliers to confirm material availability and delivery dates, adjusting schedules accordingly to prevent delays. Regularly checking in with the production team, you will monitor the progress of ongoing projects, ensuring any production issues are addressed promptly. You will also track inventory levels, ordering materials as needed to maintain production flow, and assess any potential risks or disruptions in the supply chain. Additionally, you'll maintain accurate documentation, update project status reports, and hold regular meetings with relevant departments to keep everyone informed and aligned on progress.

The Stock Manager is responsible for overseeing the purchasing, inventory management, and stock control of medicines . This role involves ensuring that the right products are available in the right quantities at the right time while optimizing costs, managing suppliers, and maintaining stock accuracy. The manager will work closely with the operations teams to meet customer demand and manage stock turnover effectively. Key Responsibilities Procurement Management: • Identify product needs and initiate the procurement process based on sales trends, seasonal demand, and inventory levels. • Develop and maintain relationships with suppliers, negotiate pricing, terms, and delivery schedules. • Monitor product quality and ensure compliance with industry standards and regulations. • Collaborate with suppliers to secure the best possible deals and timely deliveries. • Ensure procurement of materials in accordance with the company's budget and target margins. Stock Control And Inventory Management • Develop and implement strategies for effective stock management, including stock rotation, shelf space management, and minimum stock levels. • Monitor stock levels regularly and conduct stock audits to ensure accuracy. • Coordinate the replenishment of stock in line with demand forecasts to minimize stockouts and overstock situations. Sales And Demand Forecasting • Work closely with the sales teams to understand customer preferences and market trends to adjust procurement strategies. • Forecast future demand and adjust procurement and stock strategies to meet those demands while avoiding excess inventory. • Analyse historical sales data to predict demand fluctuations and optimize stock levels accordingly. Supplier Management • Evaluate and select suppliers based on price, quality, reliability, and performance. • Maintain ongoing supplier performance reviews to ensure service level agreements (SLAs) are met. • Troubleshoot supplier issues and manage disputes effectively to maintain supply chain continuity. Team Coordination and Leadership: • Supervise and guide stock control staff to ensure smooth operations and inventory management. Reporting And Analysis • Prepare regular reports on inventory status, stock movement, and procurement activity for senior management. • Analyse stock turnover rates, dead stock, and slow-moving products to make recommendations for improvements. • Monitor financial performance in relation to inventory, tracking purchase costs, and ensuring adherence to budget. Health, Safety, And Compliance • Ensure compliance with relevant health and safety regulations in managing stock and warehousing activities. • Adhere to company policies and procedures, ensuring proper handling, storage, and stock control. Skills And Qualifications • Education: Diploma or Bachelors degree. • Experience: Minimum of 1 years in procurement, inventory management, or supply chain management within the retail or hardware industry.