Duty Manager - Thames Ditton, Surrey
4 days ago
Thames Ditton
Duty Manager - Thames Ditton, Surrey About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: • Act as the primary point of contact for members, staff, and visitors during your shift., • Build positive relationships with members, ensuring a friendly and personalised experience., • Lead, manage, and motivate the team to deliver exceptional service aligned with our values., • Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning., • Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager., • Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards., • Ensure health and safety compliance across all areas., • Act as Incident Manager and lead during emergencies, including fire evacuations., • Manage opening and closing procedures, ensuring security at all times., • Carry out pool tests and support various departments during peak times., • Supervise events and ensure club security., • Independent: Not-for-profit, inclusive, unpretentious, and trustworthy., • Supportive: Genuinely caring for our community, members, and each other., • Welcoming: Doing things differently—not just another corporate gym., • Friendly: Enthusiastically engaging with both colleagues and members., • Motivated: Bringing a positive, can-do energy., • Create the right environment., • Be a great place to work., • Go beyond member satisfaction., • First Aid and Defibrillator certified., • NPLQ or Emergency Responder qualification preferred., • Fire Warden certification., • Strong understanding of health and fitness operations., • Supervisory or managerial experience in leisure or hospitality., • Leadership and communication skills to inspire and motivate a team., • Knowledge of health and safety regulations (training can be provided)., • Food Hygiene qualification (or willingness to obtain one)., • Motivated, friendly, and approachable., • Proud of delivering high-quality service., • A proactive, can-do attitude with problem-solving abilities., • Passionate about making a difference in a not-for-profit environment.