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Senior Pricing Analyst £40,000Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.- £45,000 dependent on experience Permanent Folkestone/London Hybrid As a Senior Pricing Analyst, you will be managing Sagas street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL).We are looking for an experienced pricing expert who has a proven track record of developing innovative solutions to continuously improve Saga Services pricing capabilities and support the trading performance.You will bring an understanding of the drivers of best-in-class street pricing and commercial success in a Personal Lines insurance business and implement innovative and new approaches to generate value.You will be working closely with the Pricing Managers to develop and implement complex solutions to help continuously improve our pricing capabilities.Additionally, you will work closely with the wider business to use your Pricing expertise to support key aspects of the Groups strategy and companys key shareholder objectives We work in a hybrid way at Saga both at home and in the office.This role requires you to be working from our Folkestone or London office an adhoc basis allowing us to collaborate and share success as a business.Package Description At Saga we recognise that our people make us special.We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday bank holidays Option to purchase additional leave- 5 extra days Pension scheme matched up to 10% Company performance related annual bonus- Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As a Senior Pricing Analyst you will be responsible for proactively using data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Sagas insurance business.Other accountabilities include: Model, interpret and monitor business data to identify and confirm market trends, product opportunities and new / changing rating factors.Provide pricing thought leadership using your experience of insurance pricing and data.Provide subject matter expert support in your areas of expertise on strategic projects.Assist in development of pricing models for deployment to the rating system, making best use of Radar and other software tools.Make recommendations based on your analysis.Mine, extract and interpret data to bring out insights, using cutting edge techniques, including machine learning.Monitor and assess impact of changes post implementation and proactively recommend amendments to flag where further investigation and action is needed.Pricing support for business change initiatives.Ensure adherence to pricing fairness rules and data usage policies.Represent the needs of the pricing department in business change programmes as required.Supporting testing of price-related IT changes if required.Support in the learning and development of analysts within the pricing team.The Ideal Candidate As a Senior Pricing Analyst, personal lines experience is essential.Experience in Travel and PMI would be advantageous.Other industry experience would include: Detailed knowledge of General Insurance pricing processes and methodologies.Strong numerical and statistical capabilities.Inquisitive, natural problem solver.Excellent oral and written communication skills.Strong influencing and relationship management skills.Possesses strong team coaching/management abilities and actively motivates others to win.Proactive, enthusiastic, and self-motivated.Strong organisational skills, e.g.time management, documentation etc.Knowledge of modelling software, such as Radar, Emblem, or similar systems.Experienced in some programming languages such as SQL, R and Python.Understanding of regulatory requirements in relation to pricing.Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UKs specialist provider of products and services to people aged over 50 in the UK.Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service.Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.We aim to be the most-trusted brand for older people in the UK.Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other.Our values underpin our approach and help guide us to deliver our purpose.Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else.We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista.This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together.This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place.Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.Please do not forward CVs to our recruiters, employees or any other company location. xjlbheb Saga will not be responsible for any fees related to CVs received in this unsolicited manner.LI-VL1

Speech Analyst (Call Miner) Salary £30,000 - 34,000, dependent on experience Permanent London Hybrid Our Speech Analysts, play an important role in providing exceptional experiences every day to our valued customers. Why are our customers calling us? Are we dealing with customer calls effectively? How we can improve our processes and product offerings in the future? These are all questions that your analysis will provide answers to. The analysis undertaken will provide support and new opportunities in strategic programmes across the Saga Group in this dynamic and varied role. Working in a direct team of 3 you will be supporting our Insurance contact centre with insight, trends and analysis. This will help provide support and new opportunities in strategic programmes across our Insurance business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone roughly once a month, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As one of our Speech Analysts, you will be accountable for the following areas; Working closely with the business stakeholders to understand business needs and interpret them into meaningful pieces of analysis. Proactively identify opportunities for improvements through data analysis within the speech platform. Creation and maintenance of categories to support analysis or tracking. Turning large data sets into actionable insight. Creation of dashboards and insight packs where appropriate. Governance and controls in relation to the speech platform. Peer to peer supporting and mentoring The Ideal Candidate Whilst experience working as a Speech Analyst is desirable, we would be open to considering candidates with an analytical background in a operational environment. Experience within insurance or financial services, would be of advantage. Other skills and experience required includes: Ability to succinctly summarise large data sets Strong communication and stakeholder management Attention to detail and analytical Able to provide insight and tell stories through data Competent use of SQL Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. LI-VL1c272c101-f45c-4783-b4a0-50ad222b87c0

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