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Vehicle Technician Aylesbury £47'000 + Training + Lots of Overtime + Pension + Generous Holiday Package Are you a Vehicle Technician or Car Mechanic with a Level 3 qualification? Do you want to work for an organisation where you'll use modern, high-tech equipment, work on a wide variety of vehicles, be continually upskilled through training, and have the opportunity to earn more through as much overtime as you want? Based in Aylesbury, this organisation is moving into a brand-new, purpose-built workshop, designed to support high standards of work and excellent working conditions. They are responsible for ensuring that emergency vehicles operate at the highest possible level, playing a vital role in supporting frontline services. They are an organisation that genuinely invests in their people, offering industry-leading training, excellent facilities, and the latest workshop equipment. Vehicle Technicians are supported through MOT qualifications, Level 3 EV maintenance, and a wide range of additional courses. To ensure you are fully supported from day one, the first month of the role will be based in Didcot, where you will complete comprehensive, industry-leading training before moving permanently into the Aylesbury workshop. In this role, you will work as part of a team carrying out the service and repair of a varied fleet, ranging from electric vehicles through to 3-tonne vehicles. As a public sector supplier, the organisation offers a relaxed and professional working environment, with no micromanagement and no pressure to meet unrealistic deadlines. The ideal candidate will hold a Level 3 qualification and have at least one year's experience in a Vehicle Technician or Car Mechanic role. This is a great opportunity for a Vehicle Technician or Car Mechanic to join an organisation where your work is valued and where you will genuinely make a difference to people's lives. The role Servicing and repairing a variety of vehicles Opportunities to increase your earnings through overtime Access to a full range of training courses Excellent working conditions *The first month will be based in Didcot to receive industry leading training. The person: Level 3 qualification relevant to Vehicle Technician / Car Mechanic Experience in a Vehicle Technician or Car Mechanic role *Able to commute to the Aylesbury area Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

The Role: We’re looking for an inspiring and people?centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast?paced environment and takes pride in leading others to deliver exceptional customer experiences. You’ll oversee the day?to?day running of one of our Customer Service teams, ensuring high?quality outcomes across telephony, live chat, administration and case handling. In this role, you’ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You’ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement. You’ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full?time role working 36 hours per week between 9:00am–6:00pm, Monday–Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am–1:00pm. What You’ll Be Doing: Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels. Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives. Coaching & development - Delivering regular coaching sessions, 1:1s and performance reviews to support colleague growth. Identifying training needs - Supporting structured development pathways and helping colleagues progress. Providing first?line support - Acting as the go?to escalation point for queries, decisions and process guidance. Quality assurance support - Conducting call listening, chat reviews and case investigations to maintain standards. Handling escalated complaints - Supporting the resolution of complex customer issues with professionalism and empathy. Championing customer outcomes - Ensuring fair treatment and positive outcomes in line with company values and regulatory expectations. Supporting performance management - Assisting with attendance, conduct and capability processes. Collaborating across teams - Working with Workforce Planning, Quality Assurance and other stakeholders to meet business needs. Driving improvements - Contributing to business change, process enhancements and departmental initiatives. What We’re Looking For: Customer service leadership experience - Background in a customer service or contact centre management role. Strong communication skills - Clear, confident and effective in both written and verbal communication. Customer?focused mindset - Able to deliver a professional, empathetic and solution?focused service. Organised & detail?driven - Skilled at managing competing priorities in a fast?paced environment. Tech?confident - Comfortable working across multiple systems and digital tools. Resilient & calm - Able to stay composed under pressure and support others to do the same. Target?aware - Experience working to service levels or performance targets. Reliable & responsible - Someone who takes ownership and follows through. Flexible & adaptable - Comfortable adjusting to changing business needs. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday! Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

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