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About the Role Our client is seeking an IT Solutions Analyst/Business Analyst to act as a key link between IT and the wider business, supporting the delivery of innovative technology solutions and major change initiatives. You will work across high-value programmes, gathering requirements, shaping solutions, and ensuring successful end-to-end delivery. This role is ideal for someone who enjoys solving complex problems, collaborating with a range of stakeholders, and influencing technology-led change within a growing organisation. Key Responsibilities • Gather, analyse, and document clear business and technical requirements., • Work closely with technical architects to define and shape solution designs., • Contribute to the delivery of IT strategy and help ensure solutions meet business goals., • Prioritise and manage the product backlog using appropriate tools and techniques., • Lead and participate in Agile ceremonies and wider project delivery activities., • Identify and remove blockers to support agreed delivery timelines., • Assess cost/benefit impacts throughout solution delivery., • Collaborate with internal teams and third-party suppliers to support product vision., • Support and facilitate User Acceptance Testing (UAT)., • Provide guidance and support through warranty and post-go-live periods., • Take ownership of personal development and continuous learning.Skills & Experience Required, • Proven experience producing business and technical requirements documentation., • Strong analytical, written, and verbal communication skills., • Hands-on experience with a range of methodologies across the full project lifecycle., • Experience working with internal and external stakeholders to deliver IT and business change., • Ability to use modelling tools and techniques to support change initiatives., • Strong organisational skills with the ability to manage competing priorities effectively.

Security Systems Specialist Full time, Permanent Location – Selby or Glasgow, with travel to other locations as required About the role: Reporting to the Security Systems Manager, the Security Systems Specialist will play a key role in maintaining, fault finding, optimising, and upgrading the wider Drax security systems infrastructure. This includes ensuring the effective operation of CCTV, access control, perimeter detection, and associated security technologies across all Drax sites in the UK and overseas. As a Security Systems Specialist, you’ll work proactively to identify vulnerabilities, support system resilience, and implement improvements that enhance overall security performance. You’ll collaborate closely with internal stakeholders, external partners, and contractors to deliver a stable, secure, and future ready security platform that supports both operational needs and regulatory requirements. This role will require travel to sites throughout the UK as required, and there may be times where you’ll be working away from home. Additionally, you’ll be required to be on-call 1 week in every 4, as the team provides 24/7 support. In return you’ll receive an on-call allowance as part of the package on offer. Some of your key responsibilities in this role will include: • Work with the team to provide expert support on Drax’s security infrastructure including CCTV, access control, intruder, perimeter intrusion detection, barrier, gates, and turnstile systems, • Manage and coordinate third party contractors and suppliers, ensuring safe working practices, clear briefs, compliance with site rules, accurate RAMS, and delivery of work to a high standard., • Act as the primary point of contact for technical queries, performance monitoring, and signoff of works., • Deliver assigned security projects in scope and on time., • Assist the Security Systems Analyst and Security Systems Apprentice with the daily BAU tasks We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. Who we’re looking for: You’ll have experience working on enterprise integrated security systems, ideally within a large industrial environment. You’ll have a full UK driving licence and be happy to work away from home when required and to commit to an on-call team rota. You’ll also be able to demonstrate the following: • Good understanding of CCTV network technologies, infrastructure and processes, • Experience installing, fault finding and maintaining large enterprise IP CCTV systems, Access Control systems, Intruder Detection Systems, Perimeter Intrusion Detection Systems., • Good knowledge of Cisco or equivalent network switching and core networking principles relevant to security system architecture., • Experience in maintaining, fault finding and installing large intruder alarm systems., • Excellent documentation skills, • On-call allowance, • A discretionary bonus depending on company performance, • Private Healthcare, • SAYE (Sharesave): discretionary scheme from time to time, • Personal accident cover, • Group personal pension plan where we’ll pay up to 10%, • Holiday 25 days plus bank holidays Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when the particular role and / or location has had sufficient applications.

Who Are We? Gear4music is a leading UK & European musical retailer. Since launching in 2003, our mission has been to make music accessible for all. We now offer over 62,000 products, serve customers in 190 countries, and operate in 15 languages and 9 currencies. In 2022, we also launched AV.com – retailing HiFi, Home Cinema, and accessories. Behind the scenes, we’re powered by a growing technical team who make all of this possible. We recently turned over £147m and continue to grow, evolve, and innovate. Who Are You? You’re a sharp, thoughtful, and organised Product Manager with a passion for technology and process improvement. You love asking the right questions, spotting bottlenecks, and figuring out how things can be done better, faster, smarter. You thrive in fast-paced, collaborative environments and enjoy solving real-world problems. You’re a confident communicator who can bring together technical and non-technical minds to drive tangible change – and you're excited to make a serious impact on how we work. Your Mission Sitting within the Tech Team’s product management function, You’ll play a key role in enhancing operational efficiency. Your job is to act as the bridge between technical teams, business stakeholders, and third-party vendors, helping us design and implement solutions that drive real results. You will: • Gather, document, and analyse complex business requirement., • Translate business needs into clear, actionable technical specifications., • Work with technical SMEs to understand our current technical set up, identifying areas of particular complexity and challenge., • Analyse and model current and future processes, identifying opportunities for efficiency and improvement., • Work closely with developers, external partners and infrastructure teams to deliver scalable technical solutions., • Support project delivery using Agile practices – contributing to sprint planning, retrospectives, and stakeholder demos., • Drive test planning and UAT, ensuring business goals are met before solutions go live., • Proactively communicate project progress, blockers, and outcomes to stakeholders at all levels., • Act as a champion for continuous improvement, working across departments to reduce manual processes and increase operational efficiency. The Technical Bits We don’t expect you to code – but you’ll need to be technically fluent enough to hold your own in discussions with developers, product teams, and vendors. Here’s the sort of experience we’re looking for: • Demonstrable experience as a Product Manager, Business Analyst, Systems architect, or similar role (3+ years)., • Experience with warehouse management systems (WMS), operational systems, or logistics platforms., • Familiarity with business analysis tools (e.g. JIRA, Confluence, Visio, Lucidchart)., • Understanding of the software development lifecycle (SDLC) and Agile methodologies., • Comfortable working with technical documentation, workflows, and data models., • Experience with WMS platforms, Logistics technology, or e-commerce back-office functions is highly desirable. Bonus points for: • Experience in systems/process transformation in a logistics, warehouse or retail operations environment. Why Us? Because we actually care. No, really. We're not about flash perks or empty promises. We’re about giving you the space, support, and flexibility to do your best work, grow in your role, and feel valued along the way. From wellbeing resources and mental health support to properly planned progression paths – you’ll be part of a culture that values honesty, collaboration, and impact. You’ll work with real people solving real challenges – not stuck in endless meetings or writing reports no one reads. You’ll get to shape how we work and play a key part in building solutions that scale with our business. We’re a flat team – our directors sit with the teams, and everyone has a voice. Critiquing your boss is allowed. Encouraged, even. Our Head Office and UK warehouse operations are based in York, so that’s where you’ll spend the majority of your time, but there will be opportunity for hybrid working and flexible hours, depending on your circumstances. What We Will Offer • Great pay – and it’s always on time., • No expectation of long hours. We respect your time., • A personal development plan and regular 1:1s., • Your choice of Mac or Windows Laptop, • Health Assured Employee Assistance Programme., • A generous staff discount scheme., • Flexible hours and no dress code., • Mental health first aiders., • A strong learning culture with support for external training. And the usual good stuff: • Cycle to work scheme., • Eyecare vouchers., • Company pension scheme., • Employee referral bonuses. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

Technical Support Analyst Harrogate (Office-Based) Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Offering £27,000 - £31,000 Basic Salary plus Great Benefits Our client is a well-established and growing IT support business based in Harrogate, providing expert support across both on-premise and cloud-hosted systems. Currently recruiting a Technical Support Analyst to work with a diverse portfolio of clients, delivering reliable, responsive IT solutions and building long-term partnerships through excellent service and technical expertise. The successful Technical Support Analyst will provide first-line support to external customers requiring technical assistance. As the first point of contact, you will be responsible for handling inbound support requests, diagnosing and troubleshooting issues, providing support via phone and remote access. The Technical Support Analyst position is an excellent opportunity for someone with IT support experience who is keen to develop their technical skills further. Training support will be provided, including assistance in achieving Microsoft certifications. Technical Support Analyst - Key Responsibilities • Act as the first point of contact for customer technical support queries., • Communicate with customers to understand, diagnose, and resolve IT issues., • Provide initial troubleshooting and remote support., • Escalate complex issues to 2nd Line Support where necessary., • Accurately record all actions, updates, and resolutions within the ticketing system., • Work to defined SLAs and follow established workflows and processes., • Manage customer expectations and provide timely updates., • Previous experience in an IT support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements., • Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365., • Technically minded with strong troubleshooting and problem-solving skills., • Excellent communication skills able to interpret and explain technical and non-technical information clearly., • Highly organised, able to manage and prioritise workload effectively. All successful candidates will be contacted within 5 days of application for the position of Technical Support Analyst. xrnqpay This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

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