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Service Desk Analyst Salary: £28,000 – £30,000Location: Fully remote (quarterly meet-ups - fully expensed) Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step. Key responsibilities: • Log calls in line with ITIL practices (Incidents, Change, Service Requests), • Allocate and update tickets appropriately, • Perform first-line triage and first-line fixes, • Respond to incoming calls and emails professionally, • Implement basic changes, • Monitor systems for alerts and take appropriate action, • Monitor application mailboxes, • Process service requests, • Produce and maintain internal and external reports, • 1–2 years’ experience in a technical support or service desk environment (or relevant placement year), • Basic technical background with a strong desire to develop, • Professional communication skills (written and verbal), • Understanding or awareness of ITIL processes, • Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous), • Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial, • Exposure to Azure and/or AWS advantageous, • Basic scripting/automation knowledge (PowerShell desirable), • Strong documentation skills, • Positive attitude towards training and development

Test Analyst • Annual Salary: TBD, • Location: Hatfield, Hertfordshire Day-to-day of the role: • Test and evaluate new and modified products using both manual and automated software and firmware testing protocols, with occasional hardware testing., • Collaborate closely with the Test Manager and development team during product development cycles., • Create and maintain test cases from specification documents for execution and regression testing., • Report defects and suggest improvements to the Test Manager for development team consideration., • Contribute to test planning by assessing risks, identifying areas of change, and applying time constraints., • Participate in reliability, efficacy, equivalence, and comparative trials of products, including data collection and analysis., • Investigate issues reported from the field or internally by reproducing and investigating faults., • Support the implementation of new products and produce technical documentation and test reports as required., • Minimum 2 years’ experience in testing electronic devices and/or software applications using manual techniques., • Comfortable with handheld medical devices running on board micro-controller firmware., • Experience with automated test tools and/or coding is advantageous., • Familiarity with SDLC processes such as waterfall, agile, and scrum., • ISEB/ISTQB foundation certificate required., • Degree in Computer Science or a related technical field is advantageous., • Proficient with PC, Windows, and general IT., • Excellent team player with strong initiative., • Observant, quick learner, and excellent communicator., • Methodical, logical, and detail-oriented with a commitment to quality and reliability.

1st / 2nd Line Managed Services Analyst Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS My client is a small yet well established IT Managed Services provider that have been trading for circa 15 Years. Due to an uptake in new business / clients they have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst. As 1st / 2nd Line Managed Services Analyst you will have a solid MSP background with the ability to work as part of the service desk, working on tickets as well as on-site support / client facing skills. You will be a natural troubleshooter with a broad range of technical skills across Tech such as Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS. Alongside your techie skills you will be an outstanding communicator and someone driven by customer service. My client has said anyone with proven skills in Datto RMM and Kaseya would be a massive bonus. They operate Hybrid working but will require this person to be flexible as the role will be split across working at a client site in St Albans and the office in London as well as some home working. This is a fantastic opportunity to join an established MSP where the directors are very much still technical and "hands on". They can offer a fabulous opportunity for someone to develop their technical skills and thier career. 1st / 2nd Line Managed Services Analyst Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analystto join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analystyou’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analystrole offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You’ll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: • Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone, • Troubleshooting Issues: Diagnosing and resolving application and system faults, • Monitoring Performance: Ensuring high availability and reliability of supported applications, • Updating Documentation: Maintaining accurate records of support activities and resolutions, • Supporting Upgrades: Assisting in migration from legacy to web-based applications, • Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues, • Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication, • Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of supporting complex business or software applications, • High level of computer literacy with a logical and analytical mindset, • Strong communication and interpersonal skills, • Dynamic and energetic approach to problem solving, • Experience in a senior or leadership support role, • Knowledge of MS Windows and Linux operating systems, • Understanding of networking and TCP/IP fundamentals, • Familiarity with Exchange or similar email systems, • Exposure to financial or accounting software systems BENEFITS • Competitive salary with performance-related bonus scheme, • 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays), • Group Life Insurance (after first year), • ongoing training and professional development opportunities, • Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14492 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies, including routing, switching, and firewalls.Youll join our Networking team, supporting customers across the UK and globally, delivering technical solutions and d

The Agentic Technical/Business Analyst will support a Data Governance & Controls program for a top-tier banking client. Due to the growing demand from financial services organizations for automation services supporting data transformation and agentic process automation, open positions for Business A

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. Be involved with the support

As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. Application Support Analyst – PayPoint Group. Delivering technical and application support to retailers and colleagues.

A leading IT services company in Hatfield is looking for a Senior Data Analyst to deliver complex technical services and ensure operational excellence.

A global footwear company is seeking a Senior Electronic Data Interchange (EDI) Technical Analyst in St Albans, UK.The role involves providing support across Europe, coordinating EDI implementations, and enhancing system architecture.The ideal candidate will have experience with SQL, EDIFACT, and ED

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You’ll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: • Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone, • Troubleshooting Issues: Diagnosing and resolving application and system faults, • Monitoring Performance: Ensuring high availability and reliability of supported applications, • Updating Documentation: Maintaining accurate records of support activities and resolutions, • Supporting Upgrades: Assisting in migration from legacy to web-based applications, • Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues, • Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication, • Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of supporting complex business or software applications, • High level of computer literacy with a logical and analytical mindset, • Strong communication and interpersonal skills, • Dynamic and energetic approach to problem solving, • Ability to work effectively under pressure DESIRABLE • Experience in a senior or leadership support role, • Knowledge of MS Windows and Linux operating systems, • Understanding of networking and TCP/IP fundamentals, • Familiarity with Exchange or similar email systems, • Exposure to financial or accounting software systems BENEFITS • Competitive salary with performance-related bonus scheme, • 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays), • Group Life Insurance (after first year), • Ongoing training and professional development opportunities, • Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14492 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location Hatfield (Hybrid-working) Hours: Full-time Role type: Permanent TPBN1_UKTJ

Asbestos Surveyor / Analyst - St Albans (M25 Corridor) Location: St Albans, Hertfordshire (M25 / North London Corridor) Salary: £40,000+ (depending on experience) Contract: Permanent | Full-time A well-established asbestos consultancy is looking to recruit an experienced dual Asbestos Surveyor / Analyst to support projects across St Albans, North London, and the wider M25 corridor. This is a genuine dual role offering a balanced mix of surveying and analytical duties across commercial and mixed-use environments. The company operates with structured processes, realistic workloads, and strong operational support, providing long-term stability and progression. What's on Offer £40,000+ salary depending on experience * Company vehicle provided * Commercial and mixed-use site work * Structured workload with clear planning * Supportive management and strong technical backing * Permanent, long-term role The Role Delivering Management, Refurbishment, and Demolition Surveys in line with HSG264 * Undertaking air monitoring, four-stage clearances, leak testing, smoke testing, and reassurance sampling * Working across commercial, industrial, and mixed-use properties * Producing accurate, compliant survey and analytical reports * Liaising professionally with clients, contractors, and internal teams * Ensuring all work complies with current legislation, HSE guidance, and UKAS procedures Requirements BOHS P402, P403 & P404 (or equivalent qualifications) * Experience working in a dual Surveyor / Analyst role * Strong understanding of asbestos legislation and compliance * Comfortable managing workload independently * Full UK driving licence For more information, contact Aidan Morgan for immediate consideration.