Sales Associate
1 month ago
London
• Sales Management - Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including
previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate,
UPT.
• Customer Service - Guaranteeing the customer satisfaction standards set by Retail Management and assessed via
the Mystery Shopper. - Applying Camper’s Customer Services policies:
o Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training.
o Knowing how to transmit product benefits and care tips to the customer.
o Applying Camper’s guarantees in the event of returns and exchanges, ensuring
complete customer satisfaction.
o Encouraging customer loyalty. Developing and maintaining commercial relations with
customers with the aim of reinforcing the brand’s image and prestige. • Operations and Procedures - Store Operations:
o Opening and closing the Store.
o Managing using the SAP program: product registration and reception, product
returns, orders and transfers between stores, stocktaking, faulty goods, CLUB
CAMPER.
o Correctly controlling and managing the cash register. Handling the POS-terminal.
o Ensuring the organisation of the storeroom:
Managing and ensuring effective and successful stocktaking procedures.
Keeping the storeroom in correct working order and tidy.
Placing the products on the shelves. - Image:
o Implementing Marketing and Visual Merchandising policies and strategies.
o Complying with the Uniform Policy established by the Company.
o Keeping the store area clean and tidy. JOB DESCRIPTION 2 o Keeping the staff room clean and tidy.
o Immediately informing of any maintenance incidents. - Business Knowledge:
o Knowing the commercial and brand trends of the Company and its competitors in the
sector.
o Knowing the Camper collection (lines, concepts, models, materials, soles, technical
footwear vocabulary).
o Knowing Camper’s Customer Services policy.
o Knowing the Marketing and Visual Merchandising policies and strategies.
o Knowing the SAP tool and its application.
