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CONFIGURATION BUSINESS ANALYST - NICHE RMS • 500 P/D OUTSIDE IR35, • HYBRID REMOTE IN WEST MIDLANDS, • CONTRACT UNTIL APRIL 2027 Experience required Business Analysis & Process Modelling Proven hands‑on experience analysing, mapping, and improving AS‑IS and TO‑BE business processes using recognised modelling standards (e.g. BPMN, EPC). Strong capability in producing high‑quality, structured documentation suitable for governance, audit, and operational use. Requirements Engineering & Gap Analysis Proven experience eliciting, validating, and documenting clear business, functional, and non‑functional requirements aligned to system capabilities. Skilled in assessing gaps across processes, systems, and requirements, and translating findings into structured impacts and actionable recommendations. Workflow Design & System Analysis Proven experience designing workflow processes, including rules, decision logic, and specifications suitable for supplier configuration. Ability to analyse system behaviour, integrations, data flows, and technical constraints to understand operational and technical impacts. Niche RMS Configuration Expertise Proven hands‑on experience configuring Niche RMS, including modules, entities, workflows, forms, business rules, validation rules, and mandatory fields. Strong understanding of Niche data structures, workflows, and configuration options. Experience configuring security roles, permissions, and validations, and delivering solutions that support high‑volume operational environments. Experience supporting integrations, interfaces, and data model alignment, including migration activities. Testing & Quality Assurance Proven experience creating traceable test scenarios, validating system behaviour, and supporting effective UAT and pre‑UAT activities. Stakeholder Engagement & Collaboration Proven ability to facilitate collaborative engagement with diverse stakeholders, manage expectations, and resolve competing priorities in a fast‑paced environment. Policing & Compliance Knowledge Experience working within UK policing or criminal justice organisations (highly desirable), with a strong understanding of operational policing processes and records management. Awareness of information governance, statutory obligations, compliance, audit, and information management requirements. Documentation & Knowledge Transfer Proven experience developing templates, standards, and comprehensive documentation, including creation of Business Analyst Playbooks to support knowledge transfer and ongoing capability development