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Application Support Analyst Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams to identify automation opportunities using Power Platform tools Work with business users to scope and test new app or report features Contribute to the integration of data sources and systems within the Microsoft ecosystem Help train users on PowerApps and Power BI usage and functionality Assist with configuration, testing, and deployment of system changes or new features Participate in small-scale IT projects and system rollouts Collaborate with business units to identify process improvement opportunities Experience needed Experience supporting Dynamics 365 Business Central in a BAU setting Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Technical Business Analyst Newcastle / Leeds / Birmingham (Hybrid) £650 per day YOU MUST have experience in a highly regulated or government environment. I’m currently working with a client delivering complex, modern digital services looking for a Technical BA embedded within engineering teams, not operating on the perimeter. This is hands-on, delivery-focused analysis across real software builds. Key Responsibilities: Technical Analysis & Delivery • Analyse complex systems across software, DevOps, security, resilience, • Take ownership of unclear epics & shape into delivery-ready stories, • Define scope, risks, dependencies, constraints, • Drive Definition of Ready + ongoing clarity through build & test Collaboration with Engineering (Core) • Work daily with engineers, DevOps, architects, testers, • Facilitate technical design discussions + alignment, • Translate complex engineering concepts into clear, usable requirements, • Support discovery + PoC activities, • Shape hypotheses, success metrics, technical assumptions, • Contribute to value cases + outcome-driven delivery Stakeholder Engagement • Engage across Product, Engineering, Architecture + Business, • Balance technical feasibility vs stakeholder expectations, • Operate across multiple initiatives with constant context switching What My Client Is Looking For: • Proven Technical BA experience embedded in software teams, • Clear evidence of:, • Technical user stories written, • Tangible delivery outcomes, • Strong technical awareness across:, • Cloud (AWS / Azure), • CI/CD (GitLab / Jenkins), • APIs + containers (Docker / Kubernetes), • DevOps + non-functional requirements, • Agile / Lean mindset (Scrum / Kanban), • Comfortable operating in ambiguity + evolving environments What My Client Offers: • Engineering-led environment real build, real delivery, • Complex, high-impact technical challenges, • Opportunity to shape new teams, platforms + backlogs, • Exposure to modern architecture + DevOps practices If you can step into ambiguity, challenge engineers, and turn complexity into delivery, I want to hear from you!