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About the job Company Description We have always done coworking... Since 2006 The Hoxton has been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So, it feels only natural for us to take our love for great experiences and create a space that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings. Working From opened its doors in Feb 2020…. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events & wellness spaces, a member café & bar and a stimulating events programme – all with stunning views over the Thames. Job Description What you will do… The General Manager is responsible for all aspects of maintaining an efficient, safe, and profitable Workspace whilst focusing member experience and engagement, leading the team to support in delivering on expectations. What you can expect as our GM : You will be responsible for the strategic overview of the business and be involved in the Brand and PR led initiatives. Oversee the operation on the ground and report directly into the Hotel General Manager. You will be the first point of contact with the key members of the team to ensure operational sales targets and retention levels are being achieved and assist in the process of membership sales as and when required. You be will responsible for achieving financial targets, forecasting monthly revenue, and reporting on month end performance. Attend Hotel Operational meetings as and when required and work closely with the Hotel team on crossover operations and building specific systems. Work closely with the Brand team to assist in developing and programming a social events calendar for our members. Lead by example by setting the standard for team members Monitor the team members and WF member satisfaction, taking action to correct and direct when needed Oversee the development and maintenance of quality service standards by conducting ongoing evaluations, working with the maintenance manager and team Ensure Standard Operating Procedures and encourage training and development for all team members Maintain an appropriate level of involvement with local arts and cultural communities to help cultivate relationships that are on brand and promote our mission. Develop accurate and aggressive short and long term financial objectives that are consistent with company goals. Prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Establish and maintain a progressive culture with support of the People & Culture Team Keeping team members motivated and engaged. Oversite of day-to-day operations of the facility, ensuring that all departments are functioning at high level, ensuring 360 degrees of hospitality to all members. Identify and help establish and execute marketing, sales, and operational objectives producing results that exceed business expectations. Helps to plan and organizes the work of different departments within the space. Works with Senior Leadership Team to create new Strategies to promote and execute on brand objectives. Maintain a high member service focus by approaching your job with the needs of the members in mind. Qualifications What we are looking for … A well versed General Manager with minimum 2 years experience in the role or similar, to focus on revenue generation, profit and capital projects. You will need to have experience of managing a team including developing talent, with great people management and communication skills. For this position an awareness of financial processes including invoicing and P&L’s MS Office, in particular Word and Excel is required. Someone who will make a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues. You are decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done.) You are motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance You are flexible, responding quickly and positively to changing environments. You are ready to develop a profitable business that aims to design and deliver a series of experiences, spaces and amenities conceived to attract, inspire and support entrepreneurs Additional Information What’s in it for you… A competitive salary 25 days holiday (and bank holidays), eligibility to take part in the company discretionary bonus scheme, pension, private medical and life insurance. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!). Enjoy a night at The Hoxton and a meal for two when you first start with us Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more. Treat yourself with lots of retail & hospitality perks through our partners. Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with Shelter From The Storm Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Management The company Honest & Flexible Since 2006 the comfy sofas at The Hoxton have been the unofficial workspace of choice. So, after years of welcoming laptoppers into the lobbies it made sense to take everything we’d learned, step it up a level and launch a co-working space. The idea was simple – offer a place with all the best bits of The Hoxton’s lobbies with a few more work-friendly factors and office features, for a relaxed workspace that feels like home.

About the job Company Description We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch. The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn. Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.