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Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? Redcentric is seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics—you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We aren't just looking for experts; we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. • Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point., • Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments., • Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs., • Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed., • System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. The Cutting-Edge Tech Stack You'll Be Working With We don't expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on: Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment Device / Environmental monitoring platforms, Data Centre environments What We Look For (Skills & Attitude) • Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly., • Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage., • Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence., • Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness. Hours & Location • Location: Our modern office in Harrogate. Hybrid working, • Core Hours: Monday to Thursday – 9:00 AM to 5:30 PM, Friday – 9:00 AM to 3:30 PM., • Shift Environment: You must be willing to work as part of a team that provides 24x7 coverage on a rotational basis (details of the shift pattern and compensation will be discussed at the interview). Ready to launch your technical career and become a multi-faceted infrastructure specialist? Apply now!

We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.

Company description:Latham & Watkins is a global law firm consistently ranked among the top firms in the world.The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our

The role involves managing invoice approvals, onboarding vendors, and ensuring compliance with payment regulations.

Junior Procurement Manager - Ole & Steen.Job Role: Junior Procurement Manager.Department: Group Procurement.Ole & Steen is looking for a Junior Procurement Manager to support the New Product Introduction (NPI) process and coordinate activities between suppliers and the UK team.The role supports

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We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in Ireland.This is a really exciting time to join Popeyes.We’ve successfully landed in Belfast and are now expanding into Dublin – so this role can be based in either city, with r

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A genuinely exciting Area Sales Manager/Industrial Weighing Equipment Sales Manager position has arisen with this successful and expanding weighbridge and weighbridge systems manufacturer.They are looking for an experienced sales professional with experience of selling into the.If this role sounds o

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To add to their existing team of amazing and dedicated staff, they are seeking to recruit Outreach Support Workers in Cheshire.For this role, you will be part of their outreach team, travelling to the homes of the people they support to assist them in their daily routines.You will assist with day to

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Calling all procurement professionals with leadership experience we have 3 opportunities for you! We are currently looking for 3 people to lead sourcing teams in Healthcare .Our partner are a global procurement organisation, with major buying power.This year alone they’ll procure ne

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Summer-Browning Associates is currently supporting our defence client, who is seeking a Procurement Manager for an initial 3-month assignment with the option to extend.You will be responsible for determining the appropriate commercial strategy for project requirements.Drafting the strategy plans, co

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Summer-Browning Associates is currently supporting our defence client, who is seeking a Procurement Manager for an initial 3-month assignment with the option to extend.You will be responsible for determining the appropriate commercial strategy for project requirements.Drafting the strategy plans, co

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