ITIL Service Manager
18 days ago
Edinburgh
Service Manager - IT Transformation Location: Glasgow (Hybrid)Salary: Competitive + BenefitsEmployment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up. You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role is for you. What You'll Be Doing • Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management., • Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required., • Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle., • Vendor Management: