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2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am – 5:00pm / 10:00am – 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: • Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support, • Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance, • Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required, • On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation, • Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments, • Security Checks: Perform daily security monitoring and best practice checks across client systems, • Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing, • Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles, • Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues, • Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL • Educated to GCSE level (including Maths and English) (or equivalent), • Proof of right to work in the UK, • A valid UK driving licence and access to a vehicle, • Previous experience in a customer service focused IT support or service desk role, • Experience with ticketing systems, SLAs and ITIL-based processes, • Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online, • Experience administering Windows environments and end-user devices, • Strong troubleshooting skills across hardware, software and network support, • Excellent written and verbal communication skills with a professional phone manner, • Microsoft certifications or advanced Microsoft 365 administration training, • A background in a managed service provider (MSP) environment, • Experience supporting Windows Server environments, • Knowledge of Microsoft Intune configuration and PowerShell scripting, • Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF, • Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am – 5:00pm / 10:00am – 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: • Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support, • Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance, • Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required, • On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation, • Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments, • Security Checks: Perform daily security monitoring and best practice checks across client systems, • Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing, • Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles, • Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues, • Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL • Educated to GCSE level (including Maths and English) (or equivalent), • Proof of right to work in the UK, • A valid UK driving licence and access to a vehicle, • Previous experience in a customer service focused IT support or service desk role, • Experience with ticketing systems, SLAs and ITIL-based processes, • Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online, • Experience administering Windows environments and end-user devices, • Strong troubleshooting skills across hardware, software and network support, • Excellent written and verbal communication skills with a professional phone manner, • Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE • Microsoft certifications or advanced Microsoft 365 administration training, • A background in a managed service provider (MSP) environment, • Experience supporting Windows Server environments, • Knowledge of Microsoft Intune configuration and PowerShell scripting, • Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF, • Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Supplier Quality Engineer Taunton, Somerset (TA1) | £36,000-£40,000 per annum | Full-time | Permanent Introduction Our client is a well-established engineering and manufacturing company supplying specialised equipment to the converting and print industries worldwide. Due to continued growth, they are seeking a Supplier Quality Engineer to join their Supply Chain team based in Taunton. This role will be pivotal in improving supplier performance, validating new suppliers, and supporting purchasing and wider supply chain activities. Key Duties Conduct supplier audits, including on-site visits. Validate and approve new suppliers. Process purchase orders via the ERP system. Manage, investigate, and close supplier non-conformances. Identify and onboard new suppliers. Expedite supplier deliveries to meet production requirements. Liaise with suppliers and logistics providers to achieve best cost and service levels. Requirements HNC or equivalent qualification in a technical or engineering discipline. Minimum of 3 years' hands-on ERP experience, with strong knowledge of materials management, warehousing, and planning. Proven experience using supplier scorecards and vendor management techniques. At least 3 years' experience in continuous improvement activities. Strong IT and computer literacy. Experience within a manufacturing environment (desirable). Lean Six Sigma Green or Black Belt qualification (desirable). Internal Auditor certification (desirable). Full UK driving licence (essential). What We Offer Company pension. Free on-site parking. Interested? This is an excellent opportunity to join a forward-thinking manufacturing business offering long-term career development within a growing supply chain function. Acorn by Synergie acts as an employment agency for permanent recruitment

You'll be the person who brings clarity to complex vendor portfolios - deciding what matters, what doesn't, and why - and making sure Sales, Marketing, Procurement and Vendors are all aligned. Job Description Role: Vendor Portfolio Executive Location: Birmingham (Hybrid - WFH Monday & Friday) Salary

Qualified candidates will have experience in vendor management within the IT industry and strong procurement skills.

Job Description Role: Vendor Specialist (IT Distribution)Location: ??Birmingham / West Midlands (Hybrid + UK Travel)Package: ?? £40,000 Base + OTE £80,000-£100,000Setup - Hybrid 2 days home and 3 office The Opportunity We are recruiting a Compute Vendor Specialist to take ownership of driving com

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A global investment firm based in London is seeking a Procurement & Vendor Management Manager. This role involves overseeing the procurement lifecycle, managing vendor contracts, and driving strategy across multiple jurisdictions. Candidates should have 8+ years in vendor management, strong analytic

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Reporting to the IT Workforce Manager and working with them to ensure robust vendor assurance across BDOs IT vendors; this will include liaising with key internal stakeholders and vendors to carry out assurance activities that ensure we're governing vendor relationships according to our framework an

A pharmaceutical company is seeking an Associate Director in R&D Quality focused on Good Clinical Practice (GCP) Audit and Vendor Management. This senior position will lead the strategy and execution of vendor management and GCP audit activities to ensure compliance with regulatory standards. The ca

Senior Data Vendor and Sourcing Specialist. Senior Data Vendor and Sourcing Specialist. You will play an active role in ensuring data research projects progress smoothly and that communication with vendors and partners is well‑coordinated.

The role of the Vendor Manager is to oversee and develop the relationships with various vendors that supply services to Air Partner globally. Are you an experienced Vendor Manager looking for a busy and varied role that allows you to utilise your relationship management and networking skills? If so,

A global investment management firm based in London is seeking an Analyst for a 12-month fixed-term contract within the Data Sourcing and Strategy team.The successful candidate will be responsible for managing data acquisition, driving cost savings, and negotiating contracts.This role requires exper

As Head of Vendor Finance, you will have significant responsibility in supporting the Head of Asset Finance in contributing to the business strategy as well as delivering the best financial solutions to our suppliers and clients in the vendor asset arena. Detailed knowledge of the Vendor market. We

A global procurement solutions firm in London seeks a Procurement & Vendor Senior Professional to lead procurement activities including vendor negotiations and contract management. This role requires over 8 years of experience in vendor management, a strong background in using Coupa, and excellent a

A well-respected firm in asset finance is seeking a Vendor Development Manager to expand their brand with equipment vendors across various sectors. You will be responsible for developing and managing vendor relationships to maximize business opportunities.

Role Responsibilities*** Manage the end-to-end procurement lifecycle, from sourcing and contracting through to invoicing and payment* Lead the development, issuance and management of Requests for Proposal (RFPs) and related sourcing activities* Draft, review, negotiate and manage vendor contracts in

A leading international retailer is seeking a Vendor Manager in Greater London to optimize product line performance for key vendors. Responsibilities include managing P&L, vendor negotiations, and defining growth strategies.

Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies. Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses. We partner with Finance, Legal, Procu

A global asset management firm is seeking a Senior Procurement & Vendor Professional in London. The ideal candidate will have over 8 years of experience in vendor and contract management, exceptional communication skills, and a strong analytical background.

Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Amazon is looking for a talented Vendor Manager/Buyer with a background in buying/vendor management or account development to join our Amazon Fresh business. The Vendor Manager will

The ideal candidate is a strategic thinker with strong commercial acumen, deep knowledge of technology vendor sourcing, and proven experience optimizing vendor performance. Maintain centralized vendor and contract documentation, renewal calendars, and compliance records. Ability to analyze complex d

A leading provider of Asset Finance in the United Kingdom is seeking a Head of Vendor Finance. The ideal candidate will have significant experience within the Vendor Finance industry and excellent communication skills.

Working closely with Vendor Management; Assisting and advising Vendor Management and Legal on opportunities for enhancements to the vendor contract review processes and procedures. Global contract drafting and negotiating: Review, draft, and negotiate vendor contracts, including recognising and esca

A leading independent provider of Financial Services to businesses is seeking an experienced Account Manager for their Vendor Sales Team in the UK. The role focuses on nurturing vendor relationships and ensuring effective sales strategies, offering a competitive salary and benefits.

Join a prestigious investment management house as a Senior Market Data Analyst! In this pivotal role, you'll manage vendor relationships, optimize costs, ensure compliance with regulatory standards, and maintain the integrity of the company's data environment.

Vendor Management:*** Relationship Management – coordinating the right internal business stakeholder with external vendors to build strong relationships and continuously improve the value of the vendor’s service, in order to facilitate quick escalations if required. The role encompasses 3 distin

Arrow's Enterprise Computing Solutions is looking for a Vendor Specialist. In this position, you will be working within a team responsible for the sales growth of aligned vendors into the UK market. You will be working with Arrow Account Managers to identify key reseller partners with good potential

A leading global procurement firm in London seeks a Procurement & Vendor Management Manager to oversee procurement processes across multiple jurisdictions. This role requires an individual with over 8 years of vendor management experience, specifically within financial services.

This full-time position involves managing payroll operations across multiple EMEA countries, especially the UK, and developing key relationships with payroll vendors and local authorities.

The Vendor Analytics Team within Chares River Development’s (CRD) Front Office Product Management team is looking to hire a Business Analyst who will be responsible for synthesizing market requirements and working with the development team to deliver industry leading solutions. Your contributions

A global insurance firm is seeking a Procurement & Vendor Senior Professional in London. This role involves managing procurement processes and vendor relationships, enhancing operational frameworks to align with best practices. The ideal candidate will have over 8 years of experience in the field, f

Vendor/Partner Relationship Management. Proven experience managing global vendor/partners/suppliers, ideally within IT services industry. Development of a Professional Services International Vendor/Partner network.

A leading workforce solutions company in the United Kingdom is seeking a professional to manage complex architectural designs and systems integration.This role involves owning the blueprint for implementation and working closely with executive leadership to influence suppliers.The ideal candidate wi

Development of a Professional Services International Vendor/Partner Network. Vendor/Partner Relationship Management. Proven experience managing global vendor/partners/suppliers, ideally within IT services industry.

Consumables team is seeking a self‑driven Vendor Manager candidate to support our Vendor Management team and our vendor partners. Vendor Managers work directly with vendors to improve value, selection and convenience across their business. The Vendor Manager will have the opportunity to engage wit

A leading advertising technology company in Greater London seeks an Accounts Payable Specialist to manage T&E processes across multiple countries.Responsibilities include processing expense reports in Concur, ensuring compliance with local regulations, and supporting employees with queries related t

Vendor Manager interested in the Music industry and innovating for music fans, while continuing to flex their Retail muscle with strategic Physical Music (Vinyl/CD) vendors in DE and FR. Manage the Physical Music vendors in DE, FR. A day in the life: This role will entail managing Physical Music ven

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The role involves overseeing complex data programmes, ensuring alignment with business strategy, and leading multi-vendor teams.

This role involves managing the full lifecycle of international assignments and overseeing vendor management.

A leading digital currency platform in Greater London is seeking a Manager of the Technology Vendor Management Program to oversee supplier relationships and procurement strategies. The role involves managing vendor performance, negotiating contracts to maximize value, and ensuring compliance across

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Vendor Manager to enhance partnerships and manage Physical Music vendors in the UK.