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Th e business change lead is a critical role within our transformation team, acting as the sole point of accountability for change management across our strategic growth programme and key business initiatives.Initiatives include (but are not limited to) delivering new and exciting menu customis

Deliveroo white label data into the database and proactively managing the GDPR inbox, alongside our data privacy officer crm platform expertise bring crm best practices to the role, applying a creative eye to ensure all communications (whether calendar or lifecycle driven) are relevant and eng

Th e business change lead is a critical role within our transformation team, acting as the sole point of accountability for change management across our strategic growth programme and key business initiatives.Initiatives include (but are not limited to) delivering new and exciting menu customis

GDPR and data privacy regulations analyse customer data in partnership with soul club data analyst to identify trends and preferences continuously evolving our program to drive increase engagement bring loyalty best practices to the role, applying a creative eye to ensure all communications

Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills

Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills

Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills

Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills

Calm under pressure, with a focus on problem-solving and service recovery a competitive annual salary ~ discretionary 20% bonus opportunity per year ~ hybrid working model ~£200 wagamama food allowance ~ private healthcare ~ pension contribution ~25 days holiday + all bank holidays ~ vario