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  • Waiter / Waitress
    Waiter / Waitress
    hace 7 días
    £14–£14.5 por hora
    Jornada completa
    Brentford

    Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

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  • Restaurant Waiter / Waitress
    Restaurant Waiter / Waitress
    hace 1 mes
    £14–£14.5 por hora
    Jornada completa
    London

    Join our dynamic team as a Restaurant Waiter at Le Vacherin in the heart of Acton Green. We are seeking strong and enthusiastic individuals who are eager to deliver exceptional service in a friendly, welcoming, and efficient manner. You will play a crucial role in creating a wonderful experience for our guests by welcoming them, building rapport, and assisting with wine and food selections. Knowledge of basic cocktails and the ability to manage a section independently are essential. Responsibilities Include: • Welcoming guests and taking orders, • Serving beverages, including wine service, • Maintaining a clean and safe work environment, • Assisting guests with food and beverage choices, • Setting tablecloths, decanting wines, and having good menu knowledge Ideal Candidate: • Excellent communication skills, • Experience in a busy, high-end restaurant, • Friendly, professional, and a good team player, • Punctual and takes pride in appearance and hygiene Compensation & Benefits: • £14.00 – £14.50 per hour plus service charge, • Gratuity is split among team members, enhancing the hourly wage. Cash tips are left for waiters in the section., • Opportunities for wine courses and Health & Safety certifications, • Private pension and 50% discount on staff visits Shifts & Availability: • 12 pm to 3 pm, 6 pm to close, 5 days a week, with flexibility for part-time or ad hoc shifts Become part of our award-winning team where every day is unique, and help us craft exceptional experiences for our guests.

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