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Job Description: Job Title: Customer Service Team Leader Location: Liverpool (Speke) Salary: £32,500 Contract Type: Permanent, Full-time. Monday to Friday, variable shifts between 8.00am–6.00pm About FRC Group FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change. Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home. Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones. The Role We’re looking for a Customer Service Team Leader to help lead and support our customer service team. Reporting to the Customer Service Manager, you’ll play a key part in making sure our team delivers a seamless end-to-end customer journey—from order through to delivery and installation. This is a hands-on leadership role where you’ll take ownership of team performance, customer experience and operational efficiency. You’ll ensure orders are proactively managed, communication is clear and consistent, and customers are kept fully informed every step of the way. Alongside day-to-day leadership, you’ll play a key role in improving processes, reducing delivery issues and embedding a culture of accountability, ownership and continuous improvement. What You’ll Be Doing Leading the Team • Manage, motivate and develop a customer service team to meet performance targets, • Set clear expectations and hold individuals accountable for results and behaviours, • Conduct regular one-to-ones, coaching and performance reviews, • Foster a positive, high-performance team culture, • Ensure all orders are managed accurately from order to delivery and installation, • Drive proactive, clear and timely communication with customers, • Act as an escalation point for complex or high-risk issues, • Monitor KPIs including delivery success rates and workload management, • Analyse trends and identify opportunities to improve service and efficiency, • Lead continuous improvement initiatives across the team, • Build strong relationships with transport, warehouse, finance and other teams, • Ensure smooth coordination and progression of customer orders, • Lead team briefings and keep everyone aligned on priorities and updates Skills and Experience: • Previous experience in a supervisory or team leader role, • Background in a busy customer service or call centre environment, • Strong organisational skills with excellent attention to detail, • Confident communicator with a professional, approachable manner, • Ability to manage competing priorities and work under pressure, • Experience improving processes or implementing change, • Good IT skills and confidence using systems to manage workflows, • A proactive mindset with the confidence to challenge and improve ways of working Benefits • 28 days holiday per year plus bank holidays, • Christmas shutdown, • Up to 10% pension match, • Staff purchase schemes, • Medicash health insurance, • Employee assistance program, • Travel passes, • Cycle to work scheme, • Birthday celebrations and meals, • Values awards & vouchers, • 3 paid volunteering days per year, • Free parking, • Death in service, • Enhanced maternity and paternity pay, • Free tea, coffee, and fruit, • Wonderful Wednesdays – Free Toast and gatherings, • Training and Development opportunities, • A great place to work with a positive social impact Interested? Join FRC Group and be part of a team that is dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion, and professionalism. Apply now to make a meaningful difference in a dynamic and supportive environment.

You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry. We're looking for a Warehouse Supervisorto join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial con

Kinetic PLC are currently seeking experienced Machine Operators to join the UKs biggest FMCG manufacturing facility, based within the Bromborough area. POSITION IS PERMANENT, FOLLOWING A SUCCESSFUL INTERVIEW. The role of an machine operative is to manufacture high quality blown film / extruded film to the required customer standards whilst maintaining a safe working environment. Ensuring dedicated machines run with minimal scrap and downtime while maintaining a safe and clean work environment. RESPONSIBILITIES HEALTH & SAFETY *Manage Health & Safety requirements in accordance to the Company's policy. *Promotion/awareness of the company H&S Policy. *Contribute in the improvement of H&S systems and practices within the department. *To attend H&S training courses to develop personal knowledge and skills. *Assisting management with updating Safe Working Procedures. *Identify and report any machine defects/problems to the Shift Manager / Team Leader or the Engineering Manager. PRODUCTION/QUALITY/ CONTINUOUS IMPROVEMENT *Ensure the department is clean, tidy and safe at all times *Communicate with the Team Leader to ensure all changeovers are planned and to ensure all labour is provided to execute the changeovers with regards to SMED. *Complete job documentation as and when required. *Ensure all kags are always fully loaded and dosing in to blends where applicable. *Ensure all Operators are working safely and wearing all required PPE when needed. *Take responsibility for ensuring customer orders are set up to specification. *Operate all machinery within the department, including inline recycling machines. OPERATOR TRAINING AND DEVELOPMENT *Liaise with the Team Leader and other employees at all levels to identify and assess training / schedules and development needs. *Attend self development training activities. *Assist with any machine difficulties an operator may be having, exhibiting an open, friendly approach and showing individuals how to overcome the problems in case of recurrence. OCCASIONAL TASKS *Support the Technical Team with plant / product trials *You may be required to work alternative shifts as required by the company *You may be required to carry out any other suitable additional duties that are commensurate with the skills, knowledge and experience of the employee SKILLS / ATTRIBUTES Experience of working within a manufacturing environment Experience of H&S issues within a manufacturing environment Experience of delivering training to personnel (1-1, on-the-job) Excellent communication and interpersonal skills Excellent organisational and administrative skills The ability to work unsupervised and be able to use own initiative Proficiency in IT -Navision, Excel, in-house computer programmes The ability to handle multiple priorities to ensure deadlines/objectives are met The ability to form excellent working relationships at all levels and respect confidentiality Reporting directly to: Extrusion Team Leader / Shift Manager. Close working relationships with Senior Production Technicians, Engineering Department, Warehouse Managers, Operations Team and Continuous Improvement Managers. Shift pattern: 4 on 4 off (2 days | 2 nights) - 07:00am to 19:00pm | 19:00pm to 07:00am. Salary - £29,484 per annum. Starting salary is non negotiable, but all employee's are reviewed throughout the duration of their employment and this will be adjusted accordingly, although they could not provide a timeframe on this. (Fortnightly pay) 2 shutdowns per year - 1 week at the end of June / 1 week at the start of July, plus the Christmas period. If you feel that you have what we need, then please do call Sophie on (phone number removed) or email your up to date CV to: (url removed). Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973. IND1

Senior Operations Administrator / Team Leader We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance and process improvement within a fast-paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: Operations Coordinator, Business Support Administrator, Admin Team Leader, Office Manager, Senior Office Administrator, Administration Lead SALARY: up to £33,000 per annum (depending on experience) + Benefits LOCATION: Liverpool, Merseyside, North West England (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management. As a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting and compliance across the department. The Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination and process improvement, while maintaining strong communication between office and warehouse teams. This is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services and continuous improvement within a dynamic environment. ABOUT US AIRSYS are a global company that specialise in delivering unparalleled solutions for both new and live critical environments, where continuous, uninterrupted operation is essential. Through experience and in-house expertise, AIRSYS offer extensive knowledge and competence in design and project execution. With an emphasis on cooling and power, combined with our design, commissioning and testing services, AIRSYS ensure solutions are delivered to clients without compromise. DUTIES Your duties as the Senior Operations Administrator / Team Leader include: • Team Leadership: Manage, support and develop the office administration team, • Operational Coordination: Work closely with warehouse operatives to ensure smooth day-to-day operations, • CRM Management: Maintain accurate and up-to-date CRM system data and records, • Quotations Preparation: Prepare and issue customer quotations in a timely manner, • Order Processing: Process and manage purchase orders and related documentation, • Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders, • Reporting: Compile operational, KPI and management reports as required, • Compliance Management: Oversee supplier PQQs and maintain compliance documentation, • Audit Support: Assist with internal audits and ISO record keeping, • Training Administration: Maintain and update the company training matrix, • Health and Safety Support: Assist with reporting and record keeping, • Process Improvement: Identify and implement improvements to administrative processes CANDIDATE REQUIREMENTS • Previous experience in a senior administration, team leader or office management role, • Strong organisational, coordination and multitasking skills, • Experience working with CRM systems and database management, • Competent in Microsoft Office 365 including Excel, Word and Outlook, • Excellent communication and stakeholder engagement skills, • High level of attention to detail and accuracy, • Ability to manage multiple priorities in a fast-paced environment, • Experience supporting compliance, auditing or health and safety processes advantageous, • Proactive, solution-focused and collaborative approach BENEFITS • Excellent working conditions and benefits • 25 days annual holiday plus Statutory Bank Holidays • Company pension NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14651 This job is being advertised by AWD online on behalf of AIRSYS AWD-IN-SPJ

We are excited to offer a fantastic opportunity for a Stores Apprentice to join our Staffordshire account based in Staffordshire. Starting Salary: 26,582 Location : Gailey Depot | Watling Street | Gailey | Staffordshire | ST19 5PR Working hours per week: Mon-Friday 7:30 -16:00. 40hr/week Start date : September 2026 Apprenticeship Link: Supply chain warehouse operative / Skills England As part of your apprenticeship, you will be enrolled onto the Supply Chain Warehouse Operative Level 2 programme, which takes approximately 18 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials, and access to knowledgeable experts in the workplace. Join our vibrant and inclusive community in Staffordshire, working on diverse projects that make a real positive impact across the UK. Our Staffordshire account has worked with Staffordshire County Council since 2014 to manage and maintain the county's highways infrastructure. We take pride in delivering high-quality services across 6,000 km of the county's network-ensuring roads, cycle routes, bridges, tunnels, lighting, drainage, traffic signals, trees and land are maintained to support local residents and communities. What you will do: As a Stores Apprentice, you will play a vital role, ensuring stock levels remain accurate and parts are available quickly and at the lowest possible cost, as well as the following responsibilities: Ensure parts are purchased at the best available prices. Issue required stock to technicians promptly upon request. Ensure the return of parts/items that are not required or incorrectly ordered. Liaise with suppliers regarding delivery dates for ordered parts. Carry out regular checks on impress stock to ensure levels are maintained. Ensure adequate levels of non-impress stock are always available. Maintain Stores in a clean and tidy condition. Inform technicians of any parts delivered on their behalf. Pack and send items via courier to ensure safe delivery. Provide a high level of customer service. Ensure sufficient PPE levels are available and log all issued PPE to the relevant person. Carry out monthly rolling stock checks. Create order numbers for parts ordered and input data into the system. Provide order numbers to all workshop staff on contract. Book in and out all technical parts and operator manuals using the Document Control Log. Collect parts locally when required. What you will bring: If you do not hold GCSE/Functional Skills qualifications, you must achieve a minimum of Entry Level 3 in Maths and English during initial assessment. Full UK Driving license. Passion for developing your skills both professional and personally. Have the enthusiasm to be part of a high performing team and a drive for success. Able to deliver positive impact and sees efficiency as top priority. Able to demonstrate successful delivery of cost reductions. Parts supply chain and understanding of suppliers available. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities: Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@(url removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together #CVL

A recruitment agency is seeking a Warehouse Supervisor to oversee loading and unloading operations, ensuring goods are secured and optimised. This role offers competitive pay, a supportive team environment, and opportunities for career development.

A leading logistics company is seeking Operations Team Leaders for its growing Greenfield Contract Logistics site. You will oversee site operations to ensure efficiency, compliance with regulations, and performance standards while leading team development. Ideal candidates have strong leadership ski

About the role: Ready to Lead, Inspire, and Make a Real Impact? Join Inpost Newstrade as a Warehouse Team Leader! Are you looking for a career move where your leadership can truly shape success? At Inpost Newstrade one of the UK’s leading distribution brands we’re searching for a passionate Ware

Warehouse Team Leader (Night Shift) Warehouse Team Leader (Night Shift) Location: Warehouse 2, Pike Law, Skelmersdale Are you looking for a role where you can truly lay the groundwork for success? We are seeking a reliable, hands-on Warehouse Team Leader to join our Skelmersdale operation. The Role:

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Nights Warehouse Team Leader to join our Lutterworth team! We’re leading the logistics revolution, pow

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Cre

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Days Warehouse Team Leader to join our Lutterworth team! We’re leading the logistics revolution, power

Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. As a Team Member Plus, you will work on Monday and Fridays cleaning our guest acco

We are working on behalf of a leading global consultancy, looking to appoint an experienced MEP Team Leader. You will provide MEP technical leadership across a range of services including:. Driven, organised, and capable of leading and developing a team.

Proven experience in a People/HR Operations role with team leadership or mentoring responsibility. HR operations team and deliver an exceptional employee experience. Acting as a key escalation point, you’ll combine strong leadership with hands-on HR expertise to ensure a responsive, compliant, and

The structure is in place and the agency is well managed, so the focus here is on building consistency, supporting the Team Leaders, and getting stronger performance across the shift. This could suit someone already operating at Shift Manager level, or a strong Supervisor/Team Leader ready to step u

Team Leaders continuous support to grow, strengthen, and expand their teams. Sleek Telecom – Field Sales Team Leader Opportunity (B2B & Residential). Active team leaders in telecoms, utilities, or direct field sales.

Team Leader — Catastrophic & Serious Injury Solicitor (Claimant Personal Injury [PI], Multi-Track). We’re recruiting for a leading claimant practice seeking a Team Leader to help run a high-performing Catastrophic & Serious Injury department. This is a visible leadership role for a proven catast

Team Leader – Caller Operations (Remote). We're looking for a Team Leader to take charge of our caller operations across multiple brands. Because we run a mix of B2C consumer sales and B2B lead generation / appointment setting, you'll need to understand what "good" looks like in both worlds — th

Purchasing team within a fast-paced automotive environment. This is a varied role which combines supplier management with coaching and leading a team. Coaching and mentoring your team, driving efficiencies and excellence.

Hays are working in partnership with a local authority to recruit an Interim Pensions Team Leader. Demonstrated people management experience, including leading and developing teams. If you're excited by the opportunity to join a dynamic team, please send you an updated CV!.

Event Engagement Team member – London or Birmingham - Ad Hoc Days at Events. Working as an Event Engagement Team member, your primary responsibility is to hold and guide meaningful conversations, working at events in a specified location.

Personnel Management: Responsible for warehouse staff scheduling, training, performance tracking, and team building to improve employee stability and execution. Proficient in Warehouse Management Systems (WMS), Excel, and other similar tools. Safety and Compliance: Implement safe operating procedure

The successful candidate will be responsible for providing clear direction on cases, managing complex planning matters, and supporting the wider team.

We're looking for a Food and Beverage Team Member. To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video. As a Team Member, your main focus will be front of house, dealing directly with people.

Vanta Staffing are recruiting for a number Warehouse Operatives to work for our client based in the Reading area. This will involve general warehouse work, this role would be suitable for the right candidate who wants consistent work with a prestigious company. Candidates must have warehouse experie

As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the café. We're looking for a Food and Beverage Team Leader to join us. What it's like to work here To find out more about what it's like to work in a

Join Our Team and Make Every Day Meaningful at MacIntyre!. You'll work closely with the staff team, encouraging, coaching and identifying training needs, whether formal or by way of day-to-day coaching and reflection. Plus, our dedicated multi-disciplinary team, including registered nurses, is avail

Engineering Team Leader Liverpool £550,000 4 on 4 off DAYS Only A leading FMCG manufacturing company has a requirement for an Engineering Team Leader to join their Engineering team. Qualified to Level 3+ in an engineering discipline (Mechanical or Electrical) * Ability to lead and manage a

Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.

You will collaborate with a dedicated team, receiving guidance during your probationary period to build essential skills. This position offers weekly pay and the chance to be part of a hardworking team committed to professional and personal growth.

Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.

Conduct Early Help Assessments, coordinate Team Around the Family (TAF) meetings, and monitor progress.

Are you a compassionate individual looking to make a difference in people's lives? We'd like you to join us at Jane Lewis as a Support Worker in Holywell.What We Offer you as a Support Worker:.Flexible shifts to suit your lifestyle.Your Role as a Support Worker:.Supporting individuals with mental he

Lead, supervise, and support a team of support workers, providing guidance, mentoring, and regular supervision.

Social worker to cover vacant post in Kingston council required at £26/hr, Monday to Friday months experience essential.Support workers also required at £13-£16/hour for Kingston council for ad hoc shifts.

Complete Family Help assessments and lead Team Around the Family (TAF) meetings.

We are recruiting for Warehouse Operatives on a permanent basis to work day shifts on a 4 on 4 off pattern. The role is a full encompassing Warehouse position and will involve checking stock, goods and location controlling, picking and handballing. We are growing our warehousing team due to continue

We are growing our E-fulfillment team due to continued growth. The role is a full encompassing Warehouse position and will involve checking stock, goods and location controlling, picking and handballing.

Shift Pattern: 3 days per week, covering Monday to Sunday, with 2 weekend shifts.Work Base: Office based with travel.Are you looking for a role where you can make a real difference every day?.We are seeking compassionate and motivated Support Workers who are committed to making a genuine difference

We are always looking for talented/aspiring support staff to join our team and help us deliver high-quality education to learners.

The Role As a Residential Support Worker, you’ll be part of a close-knit team providing high-quality, person-centred care.

A Residential school in Preston for young people with autism and LD.Looking to recruit 5/6 residential support worker positions in the next few weeks on a temporary to permanent basis.There is capacity for up to 8 young people over the 2 houses.Working on a shift pattern of long days and sleeps over

Warehouse Operative/Afternoon loader. They are looking for a reliable and hardworking Afternoon Loader to join their team.

This is an exciting opportunity to join a growing team in a warehouse-based role, supporting the day-to-day operations of the business while also representing the company when required. The position is primarily focused on warehouse duties, including preparing orders, managing stock, and ensuring go