Field Care Supervisor (North West)
3 days ago
Liverpool
Job Description: Job Title: Field Care Supervisor (Field Based) Location Primarily field based across service areas, with occasional working from the Muve Homecare office in Birmingham. Hours of Work 40 hours per week, worked flexibly to meet service needs. This role includes evenings, nights, and weekend working and is not limited to Monday–Friday office hours. Reporting To Registered Manager Role Purpose The Field Care Supervisor will support the Registered Manager in the safe, effective and compliant delivery of homecare services. The role is predominantly field based and involves providing direct operational oversight of care packages, supporting staff, maintaining quality standards and ensuring people we support receive person-centred, safe and effective care. Key Responsibilities Operational & Quality Assurance • Undertake regular spot checks on care packages to ensure quality, compliance and person-centred practice, • Complete field-based supervisions and support staff development, • Monitor care delivery in line with care plans, risk assessments and CQC expectations, • Act as a point of contact for staff queries and operational issues, • Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours, • Complete accurate reports following spot checks, incidents and reviews, • Escalate concerns and provide clear feedback to the Registered Manager, • Work collaboratively with Clinical Leads to support complex packages, • Use digital care planning systems (e.g. Birdie) to review care records, observations, and staff notes, • Proven experience supporting people with Learning Disabilities, Mental Health needs and Challenging Behaviours, • Experience working within complex homecare, supported living or community-based services, • Ability to work flexibly, including nights and weekends, • Full UK driving licence and access to a vehicle (mileage paid), • Strong communication, organisational and leadership skills, • Good understanding of safeguarding, risk management and person-centred care, • Experience in a Field Care Supervisor, Senior, or Lead role, • Experience using digital care planning systems such as Birdie, • PMVA (or equivalent) training, • Mileage reimbursement, • Supportive management and clinical leadership, • Opportunities for professional development, • A values-led organisation focused on quality and outcomes