Income Collection Officer
23 days ago
Liverpool
We're looking to recruit an experienced Income Officer on behalf of our social housing client in Liverpool. This is a minimum 6+ month contract with the possibility of extension, working on a hybrid basis with 2 set office days per week in Liverpool. This is a great opportunity for someone with strong income management or rent arrears experience within social housing, as you'll play a key role in maximising rent income, supporting tenants to sustain their tenancies and take fair and consistent action to manage arrears. Key responsibilities: • Manage a caseload of tenant accounts, applying arrears policies to maximise income and meet performance targets, • Proactively monitor accounts, identify customers at risk of tenancy failure and take early intervention to bring accounts up to date., • Engage with tenants via phone, email and home visits to discuss accounts and agree affordable repayment plans, • Prepare and serve legal notices, representing the organisation in court relating to arrears where required, • Support with Housing Benefit and UC claims, completing basic calculations where required, • Previous experience in income management or rent arrears recovery, • Strong working knowledge of welfare benefits, including Universal Credit and Housing Benefit processes, • Knowledge of legal processes relating to tenancy management, arrears and eviction processes, • Can proactively manage a busy caseload, maintain accurate records and can analyse account information., • Weekly pay with competitive hourly rates, • Ongoing contract for a minimum of 6 months with extensions possible, • Option to be paid PAYE or Umbrella Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk