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A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements. You may work remotely from anywhere within the UK, with occasional travel to London.

Our team can work remotely from as many house sits as they like, and we contribute up to £500 per. Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident. Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified.

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Trailblazing FinTech Team as a Protection Advisor! Are you an experienced and ambitious Protection Advisor eager to take your career to the next level? You’ll join our growing Protection Team at Loan.co.uk and play a key role in building a smarter, simpler protection offering — from the ground up. This is your chance to bring your expertise to a fast-paced, forward-thinking company that’s reimagining the financial experience using AI and automation. You’ll leverage your expertise to help ensure that our clients have the right protection solutions in place, whilst also bringing fresh ideas and insights to the table. Help shape the future of our Protection offering, bringing your insights and experience to continuously improve our approach. Ensuring that all regulatory requirements are met. ✅ 2+ years’ experience advising on life insurance, income protection, and critical illness cover in a Whole of Market environment. ~ A willingness to be flexible to meet the needs of the customer. ~ Time to rest and recharge – 29 days holiday (including bank holidays), to use when you want, and growing annually. Fully remote, fully trusted – work from anywhere in the UK. Perkbox – get discounts on holidays, shopping, cinema trips, wellness, and more. Company pension – via True Potential Investor. BUPA health cover – your wellbeing matters to us. We’re building something better, a broker for the future – and we want our team to grow with us. Apply now and help us reshape the future of protection. By applying, you agree to the processing of your personal data as outlined in the notice.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Senior Consultant in our European Professional Services team, you will partner with top global pharma organisations to solve critical business challenges. By implementing Veeva's Commercial Cloud products (PromoMats/DAM, and Medical), you will deliver cutting-edge, AI-powered solutions that drive the life sciences industry toward more connected, data-driven customer relationships. You'll lead business process due diligence, design and implement robust and scalable solutions, and drive successful projects, through a variety of roles including Project Manager, Lead Solution Architect and PO/Business Analyst. What makes us different: - Autonomy and high trust and ownership culture: passion and effort directly lead to opportunities and real ownership from the start - Collaboration without competition: peers root for each other's success, leadership is entirely accessible, and we tackle complex problems with a strict "no-ego" approach. - Meaningful Industry Impact: know your work makes a difference, by helping life sciences companies operate more efficiently and effectively The ability to travel domestically and abroad is required (VISA not being handled by Veeva). The ideal candidate will be fluent in English and ideally one of the following languages: French, German, Italian, or Spanish. The role is ideally based in the area of a Veeva office (Barcelona, London, Paris, Frankfurt, Berlin), but other EU locations will be considered. What You'll Do - Own delivery for implementation projects in project manager, functional analyst, solution architect, and stream lead roles - Collaborate with business and technical stakeholders to drive the optimization and harmonization of business processes, and translate them into actionable and scalable solutions - Build and maintain trusted advisor relationships with customer stakeholders across enterprise and smb organizations - Provide technical leadership and mentorship to internal teams and implementation partners - Contribute to internal initiatives to continuously improve service quality and delivery frameworks Requirements - 5+ years of experience in technology implementation projects in one of the following roles: Project Manager, Functional Analyst, Solution Architect - Hands-on experience and confidence with Veeva PromoMats, Veeva Vault Platform, or Salesforce.com Platform - Experience working with a Pharmaceutical, Consumer Health or Medical Device organization - Strong consulting background with proven ability to architect, drive best practices, and manage stakeholder relationships - Strong and effective communication and presentation skills - Ability to work independently in a fully remote environment across multiple assignments - Able to travel approximately 20% - Fluent in English (written and spoken) Nice To Have - Implementation of regulated content management systems such as Veeva Vault, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, CARA, Vodori, etc. - Experience working with a DAM tool such as Aprimo, Adobe, Bynder, Box, etc. - An understanding of Claims, DAM (Digital Asset Management), Modular Content, MLR review, and European regulatory requirements (e.g., ABPI, ANSM, AIFA) - Understanding of life sciences compliance and computer systems validation requirements (e.g. GxP, GcP) - Project management certification (e.g. PRINCE2, PMP) - Veeva certification - Experience with product pre-sales, solution consulting, or engagement management Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: - A conversation with the hiring manager - A practical case exercise - A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. #RemoteUK #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We're Europe's first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers' Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We're cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We're all-in for cats, and it shows: our energy will blow you away from day one. You'll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin's end-to-end customer experience. You'll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you'll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team's mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. - Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. - Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). - Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. - Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. - KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. - Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. - Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. - Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. - Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. - Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. - Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. - Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. - Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. - Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. - Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. - Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. - Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. - Alignment with Core Principles: You align with KatKin's core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. - Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. - Competitive Package: - Competitive salary - AXA Health Insurance, including optical and dental coverage - Annual personal development budget - Company-contributed pension - Culture and Perks: - A small, close-knit team with no egos - 33 days of holiday each year (inclusive of bank holidays) plus your birthday off - 4-week Work From Anywhere (WFA) policy - 12-week maternity/paternity leave policy - Up to 2 days WFH (Work From Home) every week - Discount on KatKin fresh meals - Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: - Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? - Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? - How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? - Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? - (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

HELLO, WE'RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you'll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We're doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We're a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE We're looking for an Enterprise Customer Success Manager with a passion for building long‐term client relationships and driving measurable success. You'll manage a portfolio of high‐value enterprise accounts, deliver an exceptional, partnership‐led customer experience, and work cross‐functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You'll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate. What You'll Be Doing Day to Day: - Own the post‐onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‐term partnership. - Actively manage client goals, platform adoption, and account health to maximise retention and measurable success. - Lead structured account reviews, presenting insights, performance trends, and clear recommendations. - Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate. - Develop a deep understanding of each client's operating model, tipping policies, and success metrics. - Guide clients through legislative changes, platform updates, and operational challenges, ensuring smooth transitions. - Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements. - Share best practices, playbooks, and learnings to strengthen the Customer Success function. - Contribute to roadmap discussions and cross‐functional initiatives that enhance the end‐to‐end client journey. What You Bring - Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality. - Exceptional relationship‐building and communication skills, with confidence engaging senior and executive stakeholders. - Strength in delivering strategic account reviews, translating data into insights and presenting - recommendations with impact. - Commercial awareness, with the ability to support renewal and expansion conversations through value‐led engagement. - Experience navigating complex, multi‐stakeholder organisations, building trust across, Operations, Finance, HR, and Technology. - Strong CRM proficiency (HubSpot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows. - A proactive, solutions‐focused mindset, with strong organisational and prioritisation skills. - A collaborative approach, contributing to process improvements, knowledge sharing, and a high‐performing team culture. - Nice to have: Familiarity with hospitality operations or tipping environments. How We Measure Success - Retention and growth of your enterprise portfolio, demonstrated through strong adoption, engagement, and value delivery. - Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews. - Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health. - Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function. - Strength of cross‐functional collaboration, ensuring client needs are championed across Product, Tech, and Support. - Positive feedback from clients and internal stakeholders, reflecting trust, partnership, and professionalism. What We Offer - Competitive salary - Flexible working options - Work from anywhere for up to 4 weeks a year - TiPJAR rewards scheme - Salary Sacrifice Pension Scheme - Company socials - A values-led, supportive team - A workplace where your ideas matter and your impact is visible Our Values - A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often. - A Community of Trust and Transparency: We communicate honestly and care about the details. - Tap Into the Passion: We stay curious, take smart risks, and keep improving. - Success is a Shared TiPJAR: We win together, support each other, and share the rewards. Interview Process We keep our process simple, transparent, and human. You'll meet the people you'll actually work with, and we'll give you space to show how you think, communicate, and collaborate. - Initial Conversation (20–30 mins) - A relaxed call to learn more about you, your experience, and what you're looking for. - Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work. - Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking. - Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it's like to work here. We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps Preemployment Screening All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. Equal Opportunities TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive. Application Acknowledgement Due to the high volume of applications we receive, we may not be able to contact you individually if you have not been shortlisted. If you do not hear from us within the advertised timeframe, please assume your application has not progressed on this occasion.

Olo is a leading Saa S platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. Your new role As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. How You’ll Make An Impact Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them. Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics. Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly. Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership. Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations.Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. At times, collaborate across the Support team to resolve tickets in escalated queues. Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers. May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow. Operate independently across shifts and serve as a senior point of reference for peers on complex tickets. What Will Set You Up For Success Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred. Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues. Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations. Experience contributing to internal knowledge bases and documentation. Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams. Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators. Other Requirements Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week. Including evening, weekends, and holidays Shifts may also be subject to change over time Comfort using AI tools to work more efficiently. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open Saa S platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at . Applicant Privacy Notice (United Kingdom)

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland. The Challenge to Solve How do mom-and-pop pizzerias survive and win in a world of big-budget pizza chains and third-party apps? This is the challenge you’ll help solve at Slice. Local pizzerias already outperform the big chains in offline sales, yet are outsold 20-to-1 online – a gap we’re determined to close. We operate at the intersection of high stakes and local community: our mission is to level the playing field for small businesses by providing them with the technology and capabilities that rival those of the biggest players. When a shop partners with Slice, our goal is that it feels “as if they’ve just hired 1,000 people” to support their business. As an engineer on our team, you’ll seek out bold, asymmetric opportunities to create these outsized impacts for our restaurant partners and the millions of customers they serve. It’s not just about writing code – it’s about writing the future of local pizza. What You'll Do As a Staff Software Developer on our Services team, you will immerse yourself in our ambitious mission and take on a wide range of responsibilities to drive customer impact. Specifically, you will: Build innovative features & services: Design, code, and launch new backend features that help our restaurant partners operate more efficiently and deliver exceptional, seamless experiences to their customers. Your work will directly enhance real-world interactions between shops and pizza lovers every day. Identify game-changing opportunities: Constantly look for asymmetric opportunities where a small technical change can deliver disproportionate value. You’ll use your creativity and entrepreneurial mindset to find 10x solutions that delight users and give our partners an edge. Own projects end-to-end: Take ownership of initiatives from concept through production. You’ll work closely with product, design, and other teams to define solutions, execute rapidly, and iterate based on feedback. When you see a problem, you don’t wait - you tackle it. Use the best tools for the job: While our primary stack is Python (Flask), we embrace any technology that delivers value. You might rewrite a microservice from Go to Python, craft a script in Ruby, or leverage a new cloud service – whatever it takes to solve the task at hand in a scalable way. Collaborate in a small, agile team: Work alongside a tight-knit team of 5 to 8 backend engineers (across the US, UK, and Europe) who are as passionate about the mission as you are. Together, you will review code, brainstorm ideas, and push each other to raise the bar while maintaining a fun, supportive atmosphere. Ensure quality and performance at scale: Employ best practices in coding, testing, monitoring, and Dev Ops to ensure our services are reliable and performant. You build it, you own it - from writing unit tests to fine-tuning logging and alerting, you’ll make sure your code runs smoothly in production. The Winning Recipe We’re looking for bold, founder-like engineers who aren’t afraid to challenge the status quo and build products that make a real difference. If you’re an unconventional thinker and a highly productive doer, you’ll feel right at home. The ideal candidate has: Owner’s mindset: You think like a founder. You take initiative, own problems end-to-end , and move with urgency to deliver results. Obstacles energize you, and you thrive in a fast-paced, ambiguous startup environment where your decisions drive real impact. Proven builder: You have solid experience crafting scalable backend systems in Python (Flask) and working with databases and cloud services. You’re comfortable diving into monitoring and logging tools to keep systems healthy. More importantly, you’re technology-agnostic – you quickly pick up new languages or frameworks (Go, Ruby, or whatever is needed) to solve problems effectively. Remote-ready collaborator: You excel at working on a distributed team and communicating asynchronously. You’re comfortable collaborating with teammates across different time zones and backgrounds, and you know how to stay connected and communicative in a remote work setting. Product & customer focus: You care deeply about the why behind your code. You can clearly express opinions on product direction and design, always keeping the end-customer and restaurant owner in mind. At the same time, you respect others’ perspectives and believe the best ideas can come from anywhere. Innovative problem solver: You love finding creative solutions to hard problems. Words like “impossible” or “uncharted” fuel your curiosity. You seek out those asymmetric win scenarios and aren’t afraid to experiment, adapt, and iterate to achieve a better outcome for users. If you’ve ever dreamed of building something big, scrappy, and impactful – and you have the skills to back it up – we want to meet you! The Extras Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights: Access to medical, dental, and vision plans Flexible working hours Generous time off policies £200 per annum employee wellbeing allowance Market leading maternity and paternity schemes The Hiring Process You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change. Application 30 minute introductory meeting 90 minute Live Coding Interview & 60 minute Technical Interview 45 minute Hiring Manager meeting Offer! Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of Acknowledgment When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time. For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@

Fully remote based with the flexibility to work from anywhere in the UK ~ Flexible working hours ~ Working within a team of friendly, skilled people where help is always within reach ~25 vacation days per year in addition to public holidays ~This day can be spent in whatever way helps you recharge,

This role is fully remote, offering you flexibility to work from anywhere within NI. Remote working/work at home options are available for this role.

HELLO, WE’RE TIPJAR THE ROLE We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from Ti PJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You’ll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures Ti PJAR becomes an essential part of how they operate. Own the post‑onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‑term partnership. Actively manage client goals, platform adoption, and account health to maximise retention and measurable success. Lead structured account reviews, presenting insights, performance trends, and clear recommendations. Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate. Develop a deep understanding of each client’s operating model, tipping policies, and success metrics. Guide clients through legislative changes, platform updates, and operational challenges, ensuring smooth transitions. Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements. Share best practices, playbooks, and learnings to strengthen the Customer Success function. Contribute to roadmap discussions and cross‑functional initiatives that enhance the end‑to‑end client journey. Proven experience in Customer Success or Account Management, ideally within Saa S, fintech, or hospitality. Exceptional relationship‑building and communication skills, with confidence engaging senior and executive stakeholders. Strength in delivering strategic account reviews, translating data into insights and presenting recommendations with impact. Commercial awareness, with the ability to support renewal and expansion conversations through value‑led engagement. Experience navigating complex, multi‑stakeholder organisations, building trust across, Operations, Finance, HR, and Technology. Strong CRM proficiency (Hub Spot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows. A proactive, solutions‑focused mindset, with strong organisational and prioritisation skills. A collaborative approach, contributing to process improvements, knowledge sharing, and a high‑performing team culture. Nice to have: Familiarity with hospitality operations or tipping environments. Retention and growth of your enterprise portfolio, demonstrated through strong adoption, engagement, and value delivery. Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews. Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health. Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function. Strength of cross‑functional collaboration, ensuring client needs are championed across Product, Tech, and Support. Positive feedback from clients and internal stakeholders, reflecting trust, partnership, and professionalism. What We Offer Competitive salary Flexible working options Work from anywhere for up to 4 weeks a year Ti PJAR rewards scheme Salary Sacrifice Pension Scheme Company socials A values-led, supportive team A workplace where your ideas matter and your impact is visible Our Values A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often. A Community of Trust and Transparency: We communicate honestly and care about the details. Tap Into the Passion: We stay curious, take smart risks, and keep improving. Success is a Shared Ti PJAR: We win together, support each other, and share the rewards. Interview Process Initial Conversation (20–30 mins) - A relaxed call to learn more about you, your experience, and what you’re looking for. Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work. Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking. Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it’s like to work here. Preemployment Screening Equal Opportunities Application Acknowledgement

It is an offence therefore to apply if you are barred from working with children and protected adults. For further support on completing job applications, East Renfrewshire residents can access free support from our employability team Work East Ren. In addition to this, if you have lived or worked i

If you have at least six months of paid UK care experience and want reliable work with a trusted provider, we want to hear from you. Newcross Healthcare is recruiting experienced Support Workers in Motherwell, Wishaw, Hamilton, Carluke and Lanark to join the Newcross team in North Lanarkshire. Abili

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. Workplace and Role Accessibility Supplements (at

If you have experience working with children or young people and want to make a real difference, we want to hear from you. At least three months’ experience working with children or young people in the last three years. We work together because great care is never delivered alone.

The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, re

We are looking for people who share our core values and can apply these to the work that they do. Benefits of working for Scottish Borders Council:. Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds. Under the teacher’s direction they will work within the learning e

Employability Support –The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team. Relief Homecare Night Support Worker. We are looking for people who share our core values and can apply these to

The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. Working here at North Lanarkshire Council. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a.

It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The hours of work are 15 hours per week to be worked as follows:-. East Ayrshire Council is committed

We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We will take a flexibl

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are

The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a. You will only be paid for the hours that you work.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In partic

We are looking for people who share our core values and can apply these to the work that they do. Benefits of working for Scottish Borders Council:. Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds. We work together to ensure that our children are given the best oppo

We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. Therefore, it is an offence to apply if you are barre

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it. Relief working gives you the flexibility to fit work around your lifestyle while building valuable experience in social care. If you're looking for flexible work where you can make a rea

Be responsible for independently working through your orders. Experience working in a fast-paced environment. Excellent attention to detail when working quickly.

This is a hands-on warehouse position and would suit someone who is reliable, hard-working and comfortable working as part of a team. Keeping the warehouse and work areas tidy. Working efficiently as part of a team.

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re hard-working, focused and reliable. From picking products to helping out in team tasks like checking stock, you’ll roll up your sleeves and get the job done.

Working in a fast paced environment. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Experience working in a fast-paced environment. Excellent attention to detail when working quickly. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.

We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. Therefore, we welcome applications from all sectors o

Senior Residential Support Worker. Senior Residential Support Worker. As a Senior Residential Support Worker, you will play a key role in providing therapeutic, child-centred care to children and young people within a residential setting.

We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. Therefore, we welcome applications from all sectors o

Previous healthcare/support work experience within a similar setti. Healthcare Support Worker | Hoo, Near Rochester | Immediate Start Available | Permanent contract available. Are you an experienced Healthcare Support Worker looking for your next rewarding role?.

We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. Therefore, we welcome applications from all sectors o

Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer. Enjoy working in a hands-on role. Have a flexible approach to working.

Respond promptly to cleaning requests from clients. Ensure all work is completed within the agreed timeframes. Attention to detail and ability to work independently.

If you're passionate about customer service, thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.