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Head of Customer Experience & Contact Center Operations London | Hybrid Up to £100 + £17k Bonus, 30 Days Holiday, 14% Pension, Full Family Health Care + This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e.g., Genesys, NICE, Verint, Zendesk, Salesforce Service Cloud). Overseeing multi-site operations including offshore locations you will own service performance across customer-service operations, ensuring consistent service levels, strong workforce planning, robust quality controls, and a high-performance culture. Lead risk management, operational reporting, and continuous improvement across multiple region Key Responsibilities • Oversee capacity planning, forecasting, and service-level delivery., • Manage operational budgets and monthly performance reviews., • Lead service tools oversight (telephony, case management, reporting platforms)., • Drive a strong risk-management culture and compliance with customer-outcome obligations., • Build capability: recruitment, onboarding, skills development, competency frameworks., • Lead Quality Assurance and ensure consistent service standards., • Develop executive-level reporting and operational dashboards., • Partner with product, change, and technology teams to improve customer journeys., • Monitor industry best practice and competitor activity to inform service strategy. Candidate Profile • Senior leadership experience in customer operations or contact-centre environments., • Prior experience in a Large Financial Services firm. (Bank, Insurance, Credit Cards Etc.), • Strong understanding of telephony/case-management platforms (e.g., Genesys, NICE, Zendesk)., • Skilled in capacity modelling, forecasting, and performance management., • Experience operating in regulated environments., • Strong analytical, reporting and stakeholder-management capabilities., • Proven track record developing teams and uplifting service culture., • Comfortable leading through change and transformation.

Job purpose RICS Registered Valuer with 0-3 years post qualification experience to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Job Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial • e.g. income, profit margins, debtor days, billing times, • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration • Evidence of following the administrative procedures that may include:, • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development • Development plan in place, • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required Qualifications • MRICS, RICS Registered Valuer with minimum 0-3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: ___

Operations Manager – Reactive Maintenance & Voids Based in Westminster £74K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team in Westminster, overseeing a £10-12m portfolio of works. We are looking for somebody who will lead operationally on current contracts, whilst growing the division further. Working in partnership with their Local Authority and Housing Association clients, the successful candidate will be overall responsible for driving success on reactive maintenance contracts. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement; management of health and safety; and managing a direct workforce of Contract Managers, Supervisors, Multi Trade Operatives and Admin/Planning Team. Operations Manager Experience • Proven track record in securing, and delivering reactive maintenance contracts with public sector / housing association clients., • IT Literate with good knowledge of Microsoft packages, • Ability to understand client / contract requirements to maximise productivity and measure and improvement, • Excellent written and oral presentation, • Good understanding of H&S legislation, • Experience of managing and improving internal and external customer relationships and conflict handling Operations Manager Salary & Benefits: • You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £74,000 + Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years.

Services Manager – Dermatology & ENT £48,000 + Performance Bonus Hybrid – Croydon Head Office Full-Time, Permanent Are you a strategic operations leader with a passion for improving NHS community services? Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation? We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery. This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure. You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success. Key Responsibilities: • Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations, • Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys, • Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing, • Manage operational performance to meet KPIs, NHS service levels, and contractual obligations, • Lead a team of clinical and non-clinical professionals, • Track and analyse key performance data to identify trends, risks, and service improvement opportunities, • Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners, • Manage the full P&L of assigned services and monitor financial performance closely, • Build and maintain strong working relationships with commissioners, local authorities, and clinic partners, • Actively contribute to organisational change initiatives and quality improvement projects, • Ensure full compliance with CQC, NHS, and internal regulatory frameworks Ideal Candidate Profile: • Degree; ideally in Business Administration, Healthcare Management or a relevant field, • Proven experience managing healthcare services, • Strong leadership skills with the ability to manage both direct and matrix teams, • Background in owning P&L and operational budgets, • Stakeholder engagement experience, • Familiar with pathway design, waitlist management, and performance monitoring, • Adaptable, friendly, and capable of thriving in a high-growth, change-led environment, • Practice Managers or Operations Leads ready for a step up are also encouraged to apply What’s On Offer: • Hybrid working – typically 3 days in-office, • Up to £48,000 basic salary, • Quarterly bonus of £1,000 for hitting operational profit targets, • Annual bonus of £1,000 if yearly service targets are achieved, • Overachievement bonus – £250 for every £20,000 above annual budget, • 37.5-hour week, Monday–Friday; 9am–5pm, • Paid travel expenses to regional clinic sites, • A genuinely autonomous leadership role with strong internal support and cross-functional collaboration Interested? To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to

Project Quality Lead (Hybrid Working) Join Us! We are seeking an experienced and motivated Project Quality Lead to oversee all quality-related activities across a project which includes five HV substations of varying complexity. Key Responsibilities Quality Leadership & Oversight • Ensure quality-related project activities and services are efficiently implemented by contractors, meeting all project-specific quality requirements., • Ensure construction site teams and subcontractors adhere to project quality standards. Planning & Documentation • Prepare and review Inspection and Test Plans (ITPs) with subject matter experts., • Facilitate testing activities in accordance with the Project Quality Plan., • Support document control processes in collaboration with document controllers and specialist teams. Inspection & Compliance • Inspect completed works and initiate corrective actions where necessary., • Identify non-conformances and drive timely close-out., • Support the project team with customer complaints, reporting, and solution development. Continuous Improvement & Communication • Provide coaching, training, and regular communication with project management, site managers, internal departments, and customer specialists., • Lead and support the development and implementation of improvement measures., • Ensure proactive mitigation of quality-related risks and impacts. Qualifications & Experience • Proven professional experience on construction sites of varying size and complexity., • Previous experience working in an EPC environment covering MEICA and civil works., • Strong understanding of Quality Assurance (QA) and Quality Control (QC)., • ISO 9001 Internal Auditor certification., • Proficient in MS Office and document management systems., • Health & Safety experience is an advantage. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Project Quality Lead looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Senior Enterprise Account Director (Europe) About the company • Global SaaS leader transforming how enterprises hire, develop, and retain talent through data-driven workforce intelligence solutions., • Trusted by a broad range of Fortune 500 clients and leading global brands., • Combining AI, behavioural science, and analytics, their platform helps organisations hire faster, develop leaders, and unlock workforce potential at scale., • Over 35 years of experience building a reputation for innovation, integrity, and long-term client partnerships. About the role • Drive commercial expansion and revenue growth across a defined portfolio of enterprise customers., • Lead strategic account planning to identify and execute upsell and cross-sell opportunities., • Build and nurture senior stakeholder relationships (CHRO, Head of Talent, Procurement) to drive long-term value and partnership., • Collaborate with customer success teams to ensure client satisfaction while maintaining full ownership of renewals and commercial growth., • Leverage a consultative, data-led sales approach to position a wide portfolio of workforce solutions across global regions., • Act as a trusted advisor, aligning solutions with customer priorities and driving measurable impact on workforce outcomes. Your previous experience • Proven track record of driving expansion and renewals in enterprise SaaS sales (HR Tech, Talent Intelligence, or workforce solutions preferred)., • Comfortable managing a $2.5M–$3M book of business and delivering $500K+ in net-new expansion ARR annually., • Skilled in consultative, multi-stakeholder sales with strong executive presence and commercial acumen., • Experienced building and managing C-suite relationships, particularly within HR and Talent functions., • Stable, career-minded professional who values partnership, strategy, and sustainable growth., • Excellent communicator, collaborator, and strategic thinker who thrives in a supportive, results-driven culture. Package • £100,000 - £144,000 base (DOE) + 70% bonus, • HYBRID – 3 days per week, • Supportive, collaborative environment with genuine career development opportunities, • Competitive benefits package including private medical insurance, retirement plans, and wellness programmes Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting. Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco UK has an exciting opportunity for a Territory Manager in Croydon, London Are you ready to take ownership of your own territory, build strong relationships with retailers, and drive the success of globally recognized brands? We’re looking for a Territory Manager to join our UK Sales team at BAT. In this role, you’ll be the face of our brands in your area, driving growth by executing trade and brand activities, managing key retail partnerships, and seizing new business opportunities. This is a field-based role with high autonomy — ideal for someone with strong people skills, commercial drive, and a passion for making an impact in a fast-moving environment. Your key responsibilities will include: • Own and manage your assigned geographical territory of independent and symbol stores., • Build and maintain strong relationships with retailers, ensuring loyalty and trade support., • Execute trade and brand marketing plans (distribution, visibility, display, dialogue) with excellence., • Identify new business opportunities and unconventional channels to grow market share., • Ensure products are well-stocked, correctly displayed, and aligned with company guidelines., • Track competitor activity and implement visibility plans (e.g., backwalls, counter-top units)., • Manage orders, budgets, and reports efficiently, ensuring compliance with BAT standards., • Act as the key link between BAT and the trade, providing education and digital tool adoption. What are we looking for? • Relevant experience in sales, trade marketing, or account management (FMCG experience is a plus)., • Strong communication, negotiation, and relationship-building skills., • Commercially minded with a drive to achieve sales and distribution targets., • Excellent time management and ability to work independently., • Willingness to travel extensively within your territory (95%)., • Basic IT skills and good command of English. What we offer you? • The chance to own your territory and make a measurable impact on brand growth., • Exposure to leading FMCG sales and trade marketing practices., • Autonomy, responsibility, and the opportunity to develop negotiation and commercial skills., • A supportive team environment with opportunities for growth and career progression. WHY JOIN BAT? We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives. We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture. Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience ___. We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Define and implement the long-term vision for how the AI Factory builds and scales AI offers as BCG’s Practice Areas’ central AI and digital product engineering hub., • Leadership & Governance*, • Lead and inspire a 250+ person multidisciplinary engineering organization, covering product engineering, AI/ML, UX, data and platform design., • Co-chair the AI Factory governance forum with the CPO, and represent the unit in global leadership forums., • Define operating principles, establish operational KPIs and performance dashboards covering delivery efficiency, quality, user adoption, and ROI., • Shape the AI Factory’s governance model, setting direction, priorities, and investment allocations across initiatives., • Define the AI Factory’s operating model, including its interaction with Practice Areas and other areas of BCG (e.g. IT and BCG X), • Set and review the budget of the AI Factory, in partnership with the CPO, • Lead the integration of the multiple existing units that will be combined into a cohesive AI factory organisation, • Design and operationalise the organizational structure required to build and maintain digital solutions and the platform to support them, spanning core build pods, platform teams and enablement functions build & maintain digital solutions., • Define and execute a resource, recruiting strategy and workforce plan (including location, integration of temporary resources, budget management and outsourcing strategy) to fill capabilities’ gaps., • Partner with People and HR functions to strengthen the AI Factory’s Employee Value Proposition training pathways and retention strategies., • Build a high-performing engineering and leadership team that reflects BCG’s diversity and inclusion commitments., • Oversee capability development and role harmonisation from the integration of multiple existing units., • Define and implement agile, scalable delivery models for building and maintaining AI and digital tools., • Establish best-in-class engineering practices, including CI/CD, code quality, observability and documentation standards, • Define and set up platform in partnership with corporate platform teams, with reusable components required to accelerate product development., • Oversee continuous improvement in engineering practices, ensuring adherence to best-in-class development standards., • Oversee security, privacy and compliance for all AIF products in partnership with IT and Legal., • Establish engineering metrics to validate technical product performance as well as customer satisfaction and adapt approach based on feedback and learnings., • Translate lessons from current builds into reusable components and frameworks to reduce time-to-market for future offers, • Partner with the Product Strategy Lead and the CPO (Chief Product Officer) to drive and monitor commercial performance, and to capture feedback to drive product innovation that amplifies BCG’s market differentiation in AI and digital delivery., • Champion innovation within BCG to drive competitive differentiation in AI-enabled consulting and digital delivery What You'll Bring • 15+ years of (product) engineering leadership experience, including building and running engineering/product orgs of 200+ people., • Deep understanding of AI technologies, UX, software architecture and modern engineering practices., • Experience leading onshore and offshore engineering teams., • Proven track record in scaling engineering organizations, ideally gained in a leading tech firm., • Experience working in a global professional services, decentralized environment (e.g., BCG, McKinsey, Bain, or other global partnerships), with a deep appreciation for how such organizations operate and make decisions., • Expertise in digital product design and agile development, • Ability to balance strategic leadership with operational execution in a highly matrixed environment., • Exceptional communication and stakeholder management skills, with the gravitas to engage senior partners and the vision to inspire teams., • Entrepreneurial, results-driven mindset with a passion for building enduring product engineering capabilities. Additional info • BCG Chief Product Officer (CPO), • BCG PAL leadership, • BCG Product Strategy Lead, • Practice Area Leaders, who will remain budget owners for most offers, • BCG X and IT counterparts to capture potential synergies, • Knowledge and BST leadership, ensuring consistency in data, security and operating standards Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

: London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. As part of the Worldwide BST learning team, you’ll help shape how our people develop the skills and capabilities needed for the future. Working closely with L&D leadership, you’ll support the development, delivery, and continuous improvement of learning solutions that build capability and drive business performance. This role will initially support our IT teams and partner closely with the IT L&D Director. You will play a key role in connecting the learning agenda to business priorities—ensuring that learning initiatives deliver measurable value, align with enterprise goals, and help embed a culture of continuous growth and development. Over time, the portfolio of supported functions may evolve, but the focus will remain on enabling the successful execution of our people and capability strategies—driving upskilling, cross-skilling, and readiness for future business priorities. What You'll Do You will work closely with the senior L&D team, HRBPS and business leaders to: • Contribute to the development of the learning curriculum and roadmap for your audience and align learning initiatives with business priorities, • Ensure learning supports the broader talent agenda for your learners and enables the delivery of the workforce strategy, • Support the development of learning related communications, drive engagement, and enable the broader talent agenda through targeted L&D initiatives, • Conducting needs assessments and analyzing data to identify learning priorities, • Designing and curating learning across modalities, partnering with the COEs, using internal expertise, external content, and digital platforms as appropriate., • Coordinating delivery of learning products, manage logistics and learner experience. Partner with Shared Services where support is available., • Support cross-functional initiatives for BST Learners Worldwide, • Share best practices and team to align approaches, • Understanding business needs and translating these into targeted learning solutions., • Staying abreast of cutting edge thinking in the L&D space, bringing curiosity and creativity to your work, • Building trusted relationships with senior stakeholders and subject matter experts., • Using data and insights to identify skill gaps and track learning impact., • Proactive, comfortable taking ownership, driving to outcome,, • Organized with strong execution and attention to detail., • Navigating ambiguity in a complex, fast-moving environment. What You'll Bring The role will be focused, in the near term, on supporting our IT Function. Experience with technology-focused skill areas and learner groups will therefore be valuable. The scope of supported functions may expand or shift over time in line with business priorities • 6+ years experience in learning and development, • Academic degree, with a concentration in learning and development, talent management/leadership development or organizational development background preferred, • Experience designing or delivering learning at scale using digital platforms., • Demonstrated experience of learning analytics and impact measurement., • Experience of project management including managing multiple work-streams—, • Collaborative style, with the ability to influence and build credibility across technical and business audiences. Who You'll Work With You’ll partner closely with the L&D Director for the function and collaborate with the broader team to deliver the functional learning agenda. You’ll also work with colleagues across L&D in other business units, as well as within our CoEs and Shared Services teams, in support of BCG’s overall learning agenda. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Looking for OCM Lead with Hands-on experience in OCM Delivery and SAP S/4 Deployment.

At HR Path Group, we are looking for a seasoned Dayforce Implementation Senior Consultant to lead end-to-end implementations of the Dayforce HCM platform across HR, Payroll, Time & Attendance, Benefits, and Workforce Management modules. Deep understanding of HR, payroll operations, compliance, and w

Looking for OCM Lead with Hands-on experience in OCM Delivery and SAP S/4 Deployment.

Any experience of selling Human Capital Management (HCM), Workforce Management (WFM), Time and Attendance (T&A) or Payroll solutions would be a massive bonus – we’re open to review CVs outside of these fields. Our client is an established vendor within the Workforce Management space that has bee

A restaurant technology company is seeking a Senior Product Engineer to lead the development of their Workforce Management product.

Do you look for opportunities to help businesses proactively respond and adopt to change and navigate the evolving landscape that reshapes how they operate and engage with their customers, workforce, and suppliers?. If so, Deloitte’s Organisation Workforce Transformation practice (part of the wide

Senior Product Engineer – Workforce Management. We’re growing fast after a Series B round led by Kinnevik, and we need an experienced engineer to own and deliver high‑impact features for our Workforce Management (WFM) product.

Partner with the WFM Tech team to prioritize initiatives and work closely with Workforce Management Analysts. Service Manager, Workforce Management. Experience in operations, WFM product/data, and service management.

Lead Forecasting & Workforce Management Analyst. Provide broader resource planning advice and recommendations – schedule optimisation and real‑time performance management. Exceptional stakeholder management and influencing capabilities.

Deep understanding of HR, payroll operations, compliance, and workforce management processes. The Dayforce Implementation Senior Consultant leads end-to-end implementations of Dayforce across HR, Payroll, Time & Attendance, Benefits, and Workforce Management modules. Project management training or c

Longreach Recruitment are hiring a Contact Centre experienced Lead Forecasting & Workforce Management Analyst for a leading Financial Services organisation. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Cust

Looking for OCM Lead with Hands-on experience in OCM Delivery and SAP S/4 Deployment.

We are looking for an experienced workforce management professional and subject matter expert in delivering advisory services and technology solutions on UKG Pro Workforce Management (WFM). We have an exciting opportunity to support with the development of our workforce management technology practic

Looking for OCM Lead with Hands-on experience in OCM Delivery and SAP S/4 Deployment.

SMT is looking for a Global Workforce Management lead to be responsible for the strategy, governance, and operations across our BPO contingent workforce. Administer workforce management encompassing all the processes that e-commerce customer service, seller support and creator support operations sit

Workforce Management Specialist (UKG Pro). Provide thought leadership on workforce optimization, compliance, and labor cost management using UKG tools. Sign in to set job alerts for “Workforce Management Specialist” roles.

A leading UK legal firm is seeking a Knowledge Development Lawyer (KDL) to maintain expertise in pensions law.This role involves developing training materials, responding to legal queries, and collaborating with partners.The ideal candidate will possess strong drafting, research, and presentation sk

Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Real-Time Workforce Management Analyst is a new and exciting role at Migrant Help. Real-Time Workforce Management Analyst. If you have demonstrable experience in workforce management with strong analytical skills, a

A leading global technology firm is hiring a Functional Implementation Consultant to onboard clients and implement WorkForce Software technologies.

Independent Media Agency | London (Hybrid).Salary up to £43,000 | 3 days per week in the office.An opportunity to join a genuinely independent media agency that’s investing properly in data, effectiveness and measurement.This is a hands-on analyst role sitting within a growing data function, work

SENIOR DATA ANALYST - MARKETING SCIENCE.LONDON – 4 DAYS PER WEEK IN HAMMERSMITH.Please note: you must have full UK right to work and be able to commute to Hammersmith four days per week.This is a fast-growing digital media and subscription platform operating at scale across multiple markets.The bu

Waterhouse-Kern Associates is pleased to be working with a challenger bank in Central London to find a Savings Data Analyst.It is a newly created role which supports the Head of Savings in building competitor, market and product performance reporting in order to inform pricing decisions and distribu

Data Analyst (Business Intelligence).Harnham is working with a rapidly expanding company in the Green Tech space, as they continue to build out their data capability.They’re looking for a capable Data Analyst who enjoys crafting polished dashboards, digging into SQL, and turning complex datasets i

The role is responsible for strengthening operational visibility, data accuracy, and analytical discipline across European markets, supporting informed decision making and effective risk management.

Product Data Analyst - 70k - London.We are hiring a Data Analyst to take ownership of analytics across a fast growing B2C mobile app in the sports and entertainment space.This is a hands on product analytics role focused on understanding user behaviour, engagement, retention and conversion.It is not

Minimum of 3 years in data governance, data management, or a related field. Technology Skills: Familiarity with data management technologies and tools, such as data catalogues, data lineage, and data quality tools. Stakeholder Management: Proven history of working with both technical and non-technic

Excellent communication and stakeholder management abilities.

The role also includes a strong emphasis on data visualisation and management information (MI) reporting. Experienced Data Analysts from Hedge Funds, Asset Management, or Investment Banking.

Knowledge of identity & access management.

London (Hybrid, 2 days in Oval + flexibility abroad).Harnham have partnered with a high-growth consumer brand on a mission to disrupt the personal care space.Launched in 2020, they’ve quickly become one of Europe’s fastest-growing start-ups, already known for their refillable, natural products a

We are seeking a detail-oriented Exposure Data Analyst to join our team.In this role, you will play a key part in ensuring the accuracy and integrity of exposure data across multiple risk categories.You will work closely with technical teams to validate, reconcile, and remediate data issues, while i

Business Data Analyst - Driving Data-Informed Decisions - £50k - FinTech.Join a significant player in the alternative lending market 1, specializing in short-term finance and property investment solutions2.Our company empowers borrowers by providing capital secured against UK property, focusing on

Project management and contribution to other projects on a need basis.

Product Data Analyst - 70k - London.We are hiring a Data Analyst to take ownership of analytics across a fast growing B2C mobile app in the sports and entertainment space.This is a hands on product analytics role focused on understanding user behaviour, engagement, retention and conversion.It is not

Understanding of data governance, metadata management, and data quality best practices.

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users.We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support.

Contract | Inside IR35 | £350/day | 10 Months.Hybrid – London (3 days onsite / 2 remote).SaaS technology company within the FinTech sector.This is a highly visible contract position for a.As a Senior Data Analyst, you will sit at the intersection of.Service Delivery, Digital Experience, Product,

We are partnering with a leading global financial technology organisation to identify a.This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands of clients worldwide.As part of the Trading Services function, you will act as

Data Management: Prevent duplication and misalignment by meticulously managing customer details. Technical Proficiency: Skilled in using digital tools and configuring complex data settings in master data management.