1000+ Best Jobs in Bootle (May 2026) - page 2

Credit Hire Team Leader

3 days ago

Liverpool

Job Title: Credit Hire Team Leader\n\nLocation: Liverpool, office based with hybrid working available\n\nSalary: £35,948 - £45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary\n\nJob Type: Full Time, Permanent\n\nWorking hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm\n\nWe are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front.\n\nLeading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.\n\nWhat's Involved:\n\nLead a team of credit hire handlers within our mitigation department\nPerformance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare\nUndertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making\nAct as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained\nImpart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire\nMaximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance\nTo participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training\nEnsure the effective management of inbound call handling philosophies are adhered toWe are looking for people with:\n\nExperience of motor claims is essential\nExperience in handler and/or managing credit hire claims is desired but not essential\nProven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance\nTo lead by example and endorse the company behaviours and values\nHighly motivated self-starter\nClear, focused and determined approach to problem solving\nAuthoritative manner with ability to listen\nPersuasive, strong, and confident communication skills\nPeople Management experience essentialGrow with Acorn\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share\n\nBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best workPlease click the APPLY button to submit your CV for this role\n\nCandidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered

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