Customer Reference & Technical Support Officer
hace 13 días
Rochdale
This role involves providing customer reference and technical support within the fast-paced FMCG industry. Based in Manchester, the position is a fixed-term contract for six months, requiring a proactive individual with strong communication skills and the ability to adapt to a constantly changing environment. Client Details This opportunity is with a medium-sized organisation operating within the FMCG sector. They are known for their commitment to delivering high-quality products and services to their clients. The company values professional growth and is dedicated to fostering a supportive work environment. Description • Compile accurate customer technical documentation and prepare detailed artwork briefs, ensuring compliance with both internal standards and industry regulations., • Coordinate multiple projects simultaneously, liaising with internal teams and external stakeholders to ensure all tasks are completed within agreed deadlines while maintaining accurate records and key project data., • Review, proofread, and approve artwork to ensure accuracy, quality, and compliance with customer and business requirements., • Maintain and update web-based systems as required, ensuring data integrity and meeting the needs of both internal and external stakeholders., • Provide administrative support to the wider team, assisting with general office and departmental duties as required., • Adhere to all health, safety, and hygiene regulations by promoting and maintaining a clean, safe, and compliant working environment., • Develop, implement, and maintain departmental procedures, processes, and work instructions to support operational effectiveness., • Maintain strict confidentiality in relation to company, customer, and business information at all times., • Contribute positively as a collaborative and effective member of the team, supporting shared objectives and business goals., • Actively participate in continuous improvement initiatives, identifying opportunities to enhance processes, efficiency, and overall departmental performance. Profile Skills & Competencies • Ability to manage multiple priorities and work effectively under pressure to meet deadlines., • Strong communication and interpersonal skills, with the ability to engage confidently with internal and external stakeholders., • Self-motivated, resilient, and capable of working independently., • Strong organisational skills with excellent attention to detail., • Proactive, adaptable, and eager to learn new skills., • Collaborative team player with a flexible, innovative, and solutions-focused approach., • Ability to commute to Middleton, Greater Manchester. Qualifications & Experience • GCSEs (or equivalent) in English and Mathematics., • Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook., • Experience using databases and data management systems; knowledge of SAP and EH&S systems is desirable., • Strong data collation, analysis, and record-keeping skills. Job Offer • Competitive salary of 28,000 GBP., • Fixed-term contract for six months, offering experience in the FMCG industry., • Opportunity to develop new skills and grow professionally., • Supportive and inclusive work environment in Manchester., • Chance to contribute to an organisation with a strong industry reputation. If this sounds like the right opportunity for you, apply now to take the next step in your career!