Customer Service Advisor
hace 27 días
Peterborough
Customer Service Advisor\n\nWorking 9-5, Monday to Friday\n\nGreat onsite facilities\n\nInitial a temporary contract until mid January 2026, with permanent opportunities available\n\nDo you thrive on delivering exceptional customer service and finding solutions that make a real difference? We're looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts.\n\nIn this role, you'll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you'll play a vital part in ensuring every customer enjoys a positive experience.\n\nWhat You'll Be Doing\n\nResponding to customer queries via phone, email, and online messages, aiming for first-time resolution.\n\nManaging and resolving complaints efficiently and professionally.\n\nLiaising with internal teams and third-party partners to ensure timely resolutions.\n\nUpdating systems accurately and completing all relevant administration tasks.\n\nIdentifying opportunities to improve our service and customer experience.\n\nWhat You'll Bring\n\nA genuine passion for helping people and delivering excellent service.\n\nStrong communication and problem-solving skills.\n\nThe ability to stay calm under pressure and adapt to a fast-paced environment.\n\nGreat attention to detail and an organised, methodical approach to work.\n\nA positive, can-do attitude and a willingness to learn.\n\nConfidence working both independently and as part of a team.\n\nA professional, customer-focused approach with the drive to exceed expectations.\n\nWhy You'll Love It Here\n\nJoin a lively, supportive team where your efforts are recognised and valued.\n\nBe part of a growing business with plenty of opportunity to learn and progress.\n\nWork in a dynamic environment that encourages initiative and celebrates great customer service.\n\nIf you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.\n\nApply today and start your next chapter in customer service excellence.\n\nHuntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role