Warden Team Manager
hace 21 horas
Newbury
Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members. Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals Ensure legal compliance, safe working practices and effective asset management in line with company policy Drive team engagement through regular feedback, recognition and coaching sessions Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved Proven experience managing and developing field-based teams in a performance driven environment Strong leadership and coaching skills with a track record of delivering against KPIs Commercial awareness and a strong understanding of service-led operations NVQ Level 4 or equivalent in management (Or willingness to work towards this) Frontline management experience FSA compliance knowledge Family leave support including paid time off, flexibility and resources to help balance work and family commitments ~ Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering ~ Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options ~ Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive.