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Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services oft he agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate's degree in Nursing required., • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized ., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services of the agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate's degree in nursing required., • Bachelor’s degree in nursing preferred. Qualifications and Requirements • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran #ZR

Job Description Role and Responsibilities Administer practical nursing care to patients in accordance with physician’s orders under the direction and supervision of a Registered Nurse. Essential Functions Under the direct supervision of an RN Case Manager, and within the scope of practice for a Licensed Practical Nurse: • Provide health education according to the teaching plan established by the RN., • Provide routine LPN nursing care as outlined in the nursing care plan and within the scope of practice for an LPN., • Observe signs and symptoms and report patient’s reactions to treatments including drugs and changes in the patient’s physical or emotional condition, to the physician and RN Case Manager., • Document any services rendered to the patient, changes noted in the patient’s condition, and/or family and home situations., • Document communication with RN Case Manager and physician., • Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements • Associate's degree required., • Diploma as a Licensed Practical Nurse from an accredited program. Qualifications and Requirements • Current, valid LPN license issued from NYS Department of Education., • Experience in home health care preferred., • Community health experience preferred. Work Environment The LPN is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the LPN. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job DescriptionDescription: We are Hiring! Job Posting: BILINGUAL INTEGRATED CLINICIAN Location: 79 N Clinton Ave Department: INTEGRATED CLINIC CCFCS, Outpatient Behavioral Health Employment Type: Full-Time Schedule: Monday-Friday 9-5 Salary: $60,000 to $65,000/yr General Description Under general supervision, provides initial assessment and ongoing counseling or treatment to clients. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Conducts diagnostic assessments and counseling, or treatment for clients referred by various sources., • Uses the current edition of criteria from the DSM-V-TR to assess mental disorders., • Provides treatment in individual, couple, family, or group therapy sessions depending on client need., • Has adequate awareness and knowledge of medications used to treat mental health conditions., • Completes necessary case record paperwork according to department, State, Federal and carrier procedures., • Performs regular contact with PCP’s, referral sources, and HMO personnel as needed., • Corresponds with PCP within first three appointments, provides periodic updates and a closing letter., • Provides information for HMO and payer utilization review as required., • Participates in staff meetings and clinical supervision as determined by supervisor., • Informs supervisor of significant events/issues related to clients as appropriate, and follows program’s defined incident reporting process as required., • Maintains current knowledge on professional practice through reading and reasonable attendance at seminars, workshops and conferences. Attends agency and department required trainings., • Supports quality improvement efforts, including but not limited to satisfaction surveys, accurate reporting of and use of outcome data, and use of selected quality monitoring instruments., • Carries a caseload according to department standards., • Completes all statistics, written reports and billing forms in a thorough and timely fashion., • Delivers training sessions, as qualified and requested by supervisor., • Provides clinical support through rotating on-call procedures., • Responsible for running integrated groups for individuals participating in mental health and/or substance use treatment., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications Education: Master’s Degree in Social Work or Mental Health Counseling Credentials: Licensed Mental Health Counselor (LMHC-LP or LMHC), or Licensed Master Social Worker (LMSW-P or LMSW) required within three months of hire. Physical Demands/Work Environment: d clinical experience. Member of insurance panels including but not limited to Blue Choice and MVP, is preferred. Must have Bi-Lingual Spanish. Clinician I Qualifications: MSW or MHC Clinician II Qualifications: LMSW or LMHC, LMSW-P or LMSW-P Clinician III Qualifications: LCSW Physical Demands/work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: HEALTH AND WELLNESS CASE MANAGER Location: Rochester, NY Department: Refugee and Immigration Services Employment Type: Full-Time 40 hours Schedule: Monday thru Friday, 9am to 5pm Salary: $20.00 to $22.00hr General Description Provides intensive case management for newly-arrived resettlement clients who are identified as having special health needs. Partnering with other members in the department, this role ensures that vulnerable clients have access to receiving both mental health and specialized services offered in the community. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines., • Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status., • Creates, implements, and monitors comprehensive, solution-focused service plans and goals., • Assists in discharge planning to assure a safe transition., • Facilitates transportation to relevant appointments, activities or meetings. Accompanies individuals to appointments, as required., • Assist the client in understanding and meeting expectations of service providers, courts, landlords, and employers., • Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement., • May deliver instructions in various topics that support client’s ability to become self-sufficient., • Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs., • Maintains regular contact to coordinate client benefits and address all other treatment needs., • Reports to service providers about significant individual behavior or events that will require an immediate response., • Acquire concrete resources to meet individual needs., • Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for., • Knowledgeable about community resources and able to link clients to these opportunities and services., • Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards., • Participates in relevant Agency meetings and ongoing development of professional knowledge and skills., • Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards., • Informs supervisor of significant events / issues related to clients as appropriate, and follows program’s defined incident reporting process as required., • Attends regular program and departmental meetings, case review, and agency meetings/trainings., • Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings., • Maintains knowledge of regulations and standards that govern client population., • Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. Qualifications Education: Bachelor’s Degree in Social Work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet #INSJ Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: Refugee Post-Resettlement Case Manager Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration, and Employment (RIES) Employment Type: Full Time Salary: $20.50 - $21.50 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency. Essential Duties and Responsibilities • Provides appropriate information in response to queries regarding program services., • Screens potential clients for eligibility for state, federal or other programs, • Provides intake and completes program applications., • Conducts needs assessment to eligible clients., • Provides referral to appropriate departmental, agency, or external programs., • Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services., • Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements., • Enters and updates client and program data in program, NY state database, and other tracking platforms., • Participates in regular program quality assurance practices and keeps track of quality assurance activities., • Assists the program in preparing for internal and funder monitoring., • Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals., • Helps with case management services in resettlement program if needed., • Assists in the preparation and submission of required reports., • Maintains the confidentiality of all client records per the requirements of HIPAA., • Participates in strategic planning and program development as well as in meetings and staff training activities., • Is actively involved and committed to accessing community resources., • Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle. Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with volunteers, refugees, and local service providers preferred. Ability to speak English and at least one additional language is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Job DescriptionDescription: We are Hiring! Job Posting: Refugee Health Promotion Coordinator Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration & Employment Services Employment Type: Part Time Schedule: 4 days/week on Day Shift Salary: $20.00 - $22.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description The Refugee Health Promotion Coordinator (RHPC) provides health education, refers clients to health care service coordinators, and organizes wellness groups for refugee clients to promote their health and well-being. The RHPC also plans, implements, and monitors refugee health promotion activities. Partnering with other department staff, the RHPC ensures that vulnerable clients have access to both mental health and specialized services offered in the community. The coordinator effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities Responsibilities may include, but are not limited to: Health Education Classes and Targeted Health Outreach to Individuals • Develops program outcomes that are specific, measurable, achievable, relevant, and time-bound, • Works in collaboration with the Preferred Communities and other ORR funded programs to prevent duplication of service, • Provides direct services to clients to promote their mental, physical, and emotional health, • Creates appropriate health education curriculum and schedules, assembles educational materials, and coordinates individual and group health classes, • Ensures that health classes are conducted in culturally and linguistically appropriate manner, • Conducts pre- and post- class assessments to measure the level of knowledge gained by clients, • Provides health literacy education to program eligible clients to empower them to make informed health decision, • Conducts targeted health outreach to individuals, • Provides medical and mental health navigation and support to clients, • Coordinates adjustment groups, skill building networks, and peer support meetings, • Establishes a criteria to identify those most in need of receiving individual services offered, • Identifies goals based on the individual’s needs, • Develops customized activities catered toward the specific needs of the individual, • Organizes wellness groups to connect clients with social groups and learning activities that promote their health and well-being, • Creates a clear strategy for choosing the wellness group activities that would be beneficial to clients, • Selects the target population most in need of participation in group activities, • Uses evidence-based interventions or methods that are promising practices during wellness group activities, skill-building networks, and peer support meetings, • Provides wellness group activities in a culturally and linguistically appropriate manner, • Conducts pre- and post-assessments to gauge the value of the group activities and improve program services, • Annually assess relevant health topics, activities, and identify target populations, • Provides services based on validated curricula, if available, effective interventions, or promising practices, • Delivers services in a manner that participants will understand, • Keeps records of services provided, including planning and monitoring documents, progress toward program outcomes, participant lists, interpretation and transportation services, and other relevant documents, • Maintains sufficient records documenting client eligibility, needs, services provided, and outcomes related to the service provided, • When necessary, enrolls eligible clients into New York State of Health (NYSOH) Insurance after completion of NYSOH Navigator training, • Maintains client files and other program documentation according to CCFCS and HIPPA stipulations governing protection of client personal information, • Conducts tracking and data entry activities to meet program requirements, • Responsible for managing the RHP program, including collecting service and client information as well as creating and submitting reports., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops, • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Human Services, or related field preferred. Equivalent combination of education and experience will be considered. Experience: A minimum of 1 – 2 years of experience in case management in the field of human services preferred. Experience working with refugee or immigrant population is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Job Description Title Quality Engineer Department Quality Reports to Director, Quality & Product Assurance SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including – Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join the RPO team! Job Summary: The Quality Engineer will be responsible for providing high level technical support for RPO’s QC Inspection area and departmental quality functions. Performs and trains others in QC test and inspection processes and makes decisions on product and process acceptability. Recommends appropriate test and measurement equipment and arranges for equipment calibration. May work in a cleanroom environment and low-light areas. Provides Quality Assurance technical support for all aspects of the RPO ISO 9001 quality management system, including evaluation of requests for quotation, setting up the QA support for new jobs, supporting existing jobs, records management, and document writing. Participates in internal quality audits, interacts with suppliers, customers, external auditors, and co-workers to provide support as needed. You will: · Explain and interpret ISO 9001 QMS requirements as they pertain to RPO and its products, processes and services. · Explain and interpret optical and mechanical drawings, specifications, standards, purchase orders and contracts extracting the essential information for QA support and risk analysis. · Clean, inspect and evaluate assigned product(s) to specifications and requirements. · Lead and participate in internal audits. · Provide QA Engineering support for production, prototype and engineering activities including risk analysis, quoting, quality and test plans, inspection and testing, data gathering and analysis, sample submissions, performance reporting, project close-out, etc. · Selection and calibration of inspection and test equipment, working with equipment and calibration suppliers. · Review, disposition and process RMAs. · Lead and participate in DOEs, FMEAs, DFMs, DVT, DFM, Lesson’s Learned and other activities · Train others in the use of inspection and measuring equipment, testing, SPC and other subjects · Write inspection instructions and quality / test plans including test and measuring equipment usage procedures and procedures requiring customer approval. · Perform / coordinate environmental, durability, reliability and other testing as needed. · Assemble and submit FAI and other sample packages · Review and approve Supplier FAI and other sample Packages. · Work with Supply Chain to improve and control RPO supply base. · Issue, manage, validate and close CAPAs. · Create, manage and participate in ECOs. · Implement and manage RPO document control system. · Interact professionally with Manufacturing, Sales, Purchasing, Engineering, customers, suppliers, and all other individuals as required. · Identifies and recommend improvement opportunities. · Engage in quality improvement assigned projects. · Other duties as assigned You have: · Associate’s degree required in Quality, Engineering, Engineering Technology, or a closely related technical discipline. · Bachelor’s degree strongly preferred, particularly in Engineering, Quality, or Applied Sciences. · Minimum of 5 years of progressive, hands‑on quality experience within manufacturing, optical, aerospace, or precision‑engineering industries. · Demonstrated track record of increasing responsibility in quality systems, process control, or product assurance. · ASQ certifications (CQE, CQA, CQT, CSSGB, etc.) are highly advantageous. · Proficiency with quality inspection equipment and inspection methodologies. · Strong computer skills, including Microsoft Office; Minitab preferred. · Ability to interpret optical and mechanical drawings, engineering standards, and technical specifications. · Working knowledge of ISO 9001, AS9100, AS9102, MIL‑STD‑810, MIL‑PRF‑13830, ISO 10110, and other relevant industry standards. · Understanding of APQP, PPAP, FMEA, DVT, DFM, DOE, Gage R&R, Measurement Analysis, SPC, Six Sigma, Lean Manufacturing, 5S, DMAIC, PDCA, FAI, and related quality methodologies. · Experience with environmental and performance test equipment, including thermal, salt, and humidity chambers. · Familiarity with government property control requirements. You Are: · Results-Oriented: Motivated, hard-working and ready to level-up. · Curious: You never stop learning and have an insatiable desire to gain new skills and knowledge. · Process Oriented: Well organized, demonstrating attention to detail. · Analytical: Possess a “If there’s a problem, I’ll find a solution” attitude. · Accountable: Demanding the highest quality from yourself and team members. · Detail-Oriented: Have excellent time management and organizational skills. · A Team Player: Reliable, collaborative, flexible with a positive ‘get things done’ attitude. · A U.S. Person: Compliant with ITAR, EAR and other laws and regulations as defined: “U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.” Work environment & Physical Demands: • While performing the duties of this job, the employee is regularly required to stand: use hands and fingers to handle or feel: and reach with hands and arms. The employee frequently is required to stand, walk, stoop, kneel, crouch, • The job may involve prolonged periods of sitting/standing., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus and see colors. May involve prolonged periods of magnified inspection (eye strain), • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp., • The employee is frequently required to use the computer., • May involve the use of oils and solvents., • Subject to some soilage and irritation from cleaning solutions. (Lab Coats provided), • Generally works in a clean environment and works to maintain the environment as such., • Safety Glasses are required in specific areas., • May require area specific safety training, • This position works in a manufacturing environment. The noise level in the work environment is usually moderate-loud., • The employee is regularly exposed to moving mechanical parts and fumes or airborne paper particles., • May work at different workstations as production needs require, or shifts from one station to another, during the production process. You Will Enjoy: • · Growth: The opportunity to learn and advance your career, internal training and advancement opportunities, Tuition Reimbursement Program., • · Wealth: Competitive compensation package linked to your experience and performance, a 401(k) with company match, company contributions to medical savings plans., • · Wellness: Health, Dental, Vision Insurance. Company provided Life Insurance and Disability Insurance., • · Balance: 11 paid holidays, generous paid vacation and sick time, • · Culture: an energetic, value-driven team where you will experience the reward of meaningful work! Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Minority/Female/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification form upon hire. Monday - Friday, 7am - 3:30pm

Job DescriptionDescription: We are Hiring! Job Posting: Vocational & Life Skills Specialist Location: Rochester, NY Department: Restart Residential Employment Type: Full-Time, 37.5 hours Schedule: Tues-Sat, 10 am-6 pm (Hours can be flexible) Salary: $21.50/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, assists substance use disorder clients in the development and progress of vocational and life skills goals. Maintains confidentiality and ethical standards as identified by the NYS Education Department, NASW or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Assists clients in the development and progress of vocational educational goals as needed., • Maintains written records of goals and progress including progress notes and other documentation regarding client vocational status, life skills and recreation progress., • Supports development and implementation of a curriculum to train clients in employability skills., • Coordinates with other staff to integrate & utilize vocational/employment component and curriculum., • Provides interview and job readiness education, including running groups, • Makes contact and develops job experience locations based on client education or interest., • Develops job experience or job shadow opportunity for client, places clients on job site, • Plans and implements all therapeutic recreation, Life Skills and individual leisure components., • Provides classroom instruction in leisure education and stress management., • Provides activities related to physical fitness and recreational outings., • Tracks expenses and submits for payment, • Oversees life skills curriculum in collaboration with the Clinical Team, • Incorporate curriculum into program schedule to be presented by Residential Associates., • Documents and monitors progress., • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards., • Enters shift notes into electronic client record database per each scheduled shift, • Completes group notes into electronic client record database by the end of each shift, • Completes incident reports, documenting any unusual incidents or situations as needed., • Participates in Weekly Clinical Meetings and morning clinical rounds, • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. Education: Bachelor’s Degree in Human Services, Social Work, Counseling or related field preferred. Equivalent Combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Experience: Experience working with substance use disorder or mental health clients is preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services of the agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate’s degree in Nursing required., • Bachelor’s degree in Nursing preferred. Qualifications and Requirements • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized ., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job Description Title Precision Machining Manager Department Machine Shop Reports to Director of Operations SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including – Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join to RPO team! Job Summary: The precision machining manager leads people and processes, overseeing the day-to-day activities of our CNC Mill, Lathe, and Inspection teams. This individual will direct team activities with the goal of manufacturing the best possible products on time while maintaining a safe working environment, continuously improving processes, being an asset to customers, and developing employees in knowledge/competency resulting in a more effective team. Candidates must be flexible and able to respond positively to changes and challenges. They should be able to think outside the box to solve problems and willing to go the extra mile to ensure department goals are met. The ideal candidate will embrace the objectives and the culture of the company and can integrate them into daily decisions/actions consistently. You Will: • Lead the Machine Shop team., • Provide motivation, support, guidance, and constructive feedback to employees, developing and training them while building understanding of and alignment with company culture and goals., • Elevate the entire team’s capability by actively developing knowledge, skills, and abilities—coaching individuals, identifying skill gaps, and fostering a culture of continuous learning and improvement., • Address personnel issues quickly and professionally, ensuring concerns are resolved with fairness, discretion, and alignment to company policy., • Provide decisive leadership by offering clear direction in both routine and high‑pressure situations., • Handle time & vacation approval, hiring selections and decisions to discontinue employment., • Manufacture the best possible products on time., • Schedule machines and staff for maximum productivity., • Coordinate all labor and materials in the machine shop., • Identify and implement processes and procedures to improve efficiency and quality., • Make recommendations on capital expenditures to improve capacity and quality., • Monitor productivity, utilizing charts and soft knowledge to maintain maximum productivity., • Be an asset to Machine Shop clients., • For Production Team – High quality parts delivered on-time., • For Planning Team – Accurate data on labor hours, capacity, and schedule., • For Engineering Team – Rapid response for R&D and feedback regarding capabilities, costs, and print redlines. • Perform other tasks as assigned. • High School Diploma/GED required. Bachelor’s degree in engineering or business preferred; equivalent, relevant experience will be considered., • Minimum 5 years of experience leading personnel, including performance management and team development., • At least 10 years of hands‑on precision machining experience within a manufacturing environment., • Strong, decisive leadership with the ability to solve problems under pressure and drive team accountability., • Experience with capacity planning, resource allocation, and capital investment strategy., • Skilled in data-driven decision-making, using metrics to guide performance and identify opportunities., • Excellent interpersonal and communication skills, both written and verbal, with the ability to influence and collaborate., • Highly organized with exceptional attention to detail and the ability to manage multiple priorities., • Advanced machining proficiency preferred, including experience with Hardinge, Mori Seiki, Mazak lathes, Bridgeport/Prototrak, and Haas mills. You are: • Results-Oriented: Motivated, hard-working and ready to level-up;, • Curious: You never stop learning and have an insatiable desire to gain new skills and knowledge;, • Process Oriented: Well organized, demonstrating attention to detail;, • Analytical: Possess a “If there’s a problem, I’ll find a solution” attitude;, • Accountable: Demanding the highest quality from yourself and team members;, • Detail-Oriented: Have excellent time management and organizational skills;, • A Team Player: Reliable, collaborative, flexible with a positive ‘get things done’ attitude;, • A U.S. Person: Compliant with ITAR, EAR and other laws and regulations as defined: “U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.” You Will Enjoy: • Growth: The opportunity to learn and advance your career;, • Wealth: Competitive compensation package linked to your experience and performance, a 401(k) with company match;, • Wellness: Health, dental, vision & life insurance;, • Balance: 11 paid holidays, generous vacation and sick-time. Work Requirements: Physical Demands: • While performing the duties of this job, the employee is regularly required to stand: use hands to fingers, handle or feel: and reach with hands and arms. The employee frequently is required to stand, walk, stoop, kneel, crouch: and talk and hear., • The job may involve prolong periods of sitting/standing., • The employee is frequently required to use the computer., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. May involve prolonged periods of magnified inspection (eye strain), • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp., • The employee is frequently required to use the computer., • Culture: an energetic, caring, fun, value-driven team. Work Environment: • May involve the use of oils and solvents., • Subject to some soilage and irritation from cleaning solutions. (Lab Coats provided), • Generally works in a clean environment and works to maintain the environment as such., • Safety Glasses are required, • May require area specific safety training, • This position works in a manufacturing environment. The noise level in the work environment is usually loud., • The employee is regularly exposed to moving mechanical parts and fumes or airborne paper particles., • May work at different workstations as production needs require, or shifts from one station to another, during the production process. Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Minority/Female/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification form upon hire. The standard schedule for this position is Monday through Friday, eight‑hour workdays. However, due to the high‑level leadership responsibilities of this role and the critical nature of our Machine Shop within our vertically integrated operations, additional hours may be required. Extended days, early starts, or late finishes may be necessary to support production demands, address urgent issues, or ensure departmental performance and schedule adherence.

Job DescriptionDescription: At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future. LOCATION: Rochester, NY SUMMARY: Customer- Champion of customer advocacy, responsible for transforming the Voice of the Customer into actionable opportunities and driving customer satisfaction through data-driven analysis for prioritization of corrective measures and improvement opportunities. Systems- Responsible for championing the Integrated Business Management System (IBMS), maintain certification to ISO9001, 14001, FSSC and other standards as required, provide training, and writing procedures and processes to support the IBMS development. Lead and undertake audits across all areas of the business as well as across the supply chain. Maintain statistical tools for continuous quality and profit improvement projects. Lead and drive improvement actions from audits, customer complaints, and continuous improvement. Be the change agent for quality related projects. Validation- Apply project management and technical expertise to successfully deliver Validation program goals and outcomes while interacting with customers and meeting their expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer • Leadership and management of customer complaint program including associated return and credit authorizations, leadership of team to identify root causes, implementing corrective actions to prevent recurrence and mitigate future quality risks, and timely communication back to customers., • Monitoring and reporting of complaint and quality data and trends for area dashboards, operations review, and systems management review., • Execution of formal weekly/monthly/annual Complaint Performance Reviews and reporting of complaint status to management team., • Provide backup for Quality Supervisors and Quality technicians., • Travel as required to work with customer, understand their concerns, and resolve issues., • Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools, to benefit the success of APC, including profit improvement plans, long and short-term strategic objective, helping establish problem solving teams and methods, and recommend capital projects that improve Safety, Productivity, and Quality., • Write and improve manuals, standards, and procedures as needed., • Use of statistical software and techniques for analysis of data including Process Capability (Cpk, Ppk), Statistical Process Control (SPC), and Design of Experiments (DOE), • Other duties as assigned. Systems • Oversee effective implementation of the IBMS including applicable certifications., • Maintain manuals and procedures and determine future procedural needs of the business., • Organize and manage the internal audit system and the corrective action system., • Host external audits, conduct internal audits and assist in training of other auditors., • Collect and analyze quality data and report on Key Performance Indicators (KPIs) to drive improvement., • Project leader for quality and continuous improvement activities and promote the use of improvement tools such as Six-Sigma, Error Proofing, and Measurement System Analysis., • Statical analysis of data using Excel, JMP, Minitab or other statistical software tools., • Recommend Capital projects that improve Safety, Productivity, and Quality within the operation., • Be the next level for complaint resolution with customers beyond the administration of the complaint. Duties would include identifying root cause, implementing corrective actions, and driving projects to proactively mitigate future quality risks., • Manage the scope, schedule, and reporting of Validation program activities for individual products and/or customers; ensure status, risks, and open issues are tracked and that all stakeholders (Management, internal/external clients, Business Managers/Project Managers, and regulatory agencies) are informed in a timely manner., • Write and execute IQ/OQ/PQ validation protocols and management of associated deviation process., • Management and leadership of change control process, calibration process, and gage R&R process., • Provide hands on support to the manufacturing areas as required to assist in problem solving and long-term changes that provide product/process improvements in relation to process failures. Collect and analyze data to make data driven recommendations/decisions., • Participate in process failure investigations., • Maintain up to date knowledge of validation requirements, practices, and procedures and instruct other members of the site participating in validation studies., • Support risk analysis activities, including design and process FMEA., • Facilitate team meetings as needed on in-depth process and product analysis, risk assessments, decision-making, and other evaluations related to the Validation program., • Assist in internal and 3rd party audits., • Provide backup for Quality Supervisors and Quality technicians., • Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools, to benefit the success of APC, including profit improvement plans, long and short-term strategic objective, helping establish problem solving teams and methods, and recommend capital projects that improve Safety, Productivity, and Quality., • Write and improve manuals, standards, and procedures as needed., • Use of statistical software and techniques for analysis of data including Process Capability (Cpk, Ppk), Statistical Process Control (SPC), and Design of Experiments (DOE), • Other duties as assigned. Requirements: QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Systems - Bachelor's degree (B. A.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience. ASQ certification is a plus. Customer & Validation - Bachelor's degree in science, mathematics, or engineering from four-year college or university, and two years related experience and/or training; or equivalent combination of education and experience. ASQ certification is a preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Systems - Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Demonstrated use of Minitab or JMP is a preferred skill. Customer & Validation - Ability to apply advanced mathematical concepts. Ability to utilize descriptive statistics (average, variation, standard deviation) to analyze data and support process control and capability analysis. Ability to create and interpret control charts, histograms, pareto charts, and scatter diagrams. Ability to develop statistically appropriate sampling plans. Ability to use and learn statistical analysis software. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS Systems - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to walk. Customer & Validation - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to sit, reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear. The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Employee must also be able to taste/smell. WORK ENVIRONMENT Systems- The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to walk. Customer & Validation - The noise level in the work environment is usually moderate. American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran. If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at: .

Job DescriptionDescription: We are Hiring! Job Posting: Specialty Care Manager Location: Rochester, NY Department: Care Coordination Employment Type: Full-Time Schedule: Monday-Friday Salary: $25.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s)., • Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered., • Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors., • Demonstrate, promote and practice cultural competency towards clients through respect and understanding., • Recognize and embrace diversity through supporting and encouraging the strengths of everyone served., • Provide meaningful core services for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served., • Utilizing a team approach, maintain accessibility for clients during the workday., • Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc., • Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc., • Remain current in the field, support and implement best practice service models within the program., • Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed., • Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed., • Provide on-call availability via cell phone to Health Home program as needed., • Serve as client advocate., • Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews., • Participate in staff meetings and other Care Coordination department activities., • Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies., • Participate in mandatory ongoing training and professional development offered., • Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned. #INSJ Requirements: Qualifications Education: Bachelor’s Degree Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered. Experience: At least two to four years of practical experience working with individuals with disabilities or chronic illnesses. A combination of education and experience may be substituted at the discretion of the Director. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER - REFUGEE HEALTH PROMOTION (RHP) Location: Rochester, NY Department: Refugee Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $20 to $22/hr General Description The Health Case Manager provides comprehensive health case management for refugee clients identified as having special health needs. Working collaboratively with departmental colleagues, this role ensures that vulnerable clients have access to both mental health care and specialized services available in the community. The Health Case Manager fosters consistent, collaborative communication across program staff and maintains a trauma-informed care environment to support client wellbeing. Essential Duties and Responsibilities • Maintain a caseload of clients and ensure all case files are complete and compliant with agency, departmental, regulatory, and funder guidelines., • Conduct relevant screenings and assessments, including but not limited to psychosocial, mental health, financial, and employment status., • Develop, implement, and monitor comprehensive, solution-focused service plans with measurable goals., • Assist in discharge planning to ensure safe and effective transitions., • Facilitates, transports and accompanies clients to relevant appointments, activities, or meetings as needed., • Support clients in understanding and meeting the expectations of service providers., • Connect clients with opportunities for social support, such as recreational activities, faith-based groups, or peer-support programs., • Provide educational guidance on topics that promote client self-sufficiency., • Collaborate with referring agencies, funders, and internal staff to effectively address client needs., • Maintain regular communication with service providers to coordinate benefits and address treatment needs., • Report urgent client concerns or incidents promptly and in accordance with established protocols., • Advocate for clients by completing letters of request, referral forms, and eligibility documentation for charitable organizations and public agencies., • Maintain current knowledge of community resources and connect clients to appropriate opportunities and services., • Document all case activity in agency-approved databases or online platforms in compliance with regulatory standards., • Meet or exceed productivity and documentation standards to support the agency’s financial stability., • Notify supervisor of significant client-related events and follow the program’s incident reporting procedures., • Participate in program, departmental, and agency-wide meetings, case reviews, and training sessions., • Engage in professional development through continuing education, workshops, conferences, and independent learning., • Maintain up-to-date knowledge of relevant regulations, standards, and best practices for serving the client population., • Attend interagency meetings and represent the agency in community and provider forums as needed., • Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs., • Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Education: A minimum of associate’s degree in social work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s license and the ability to conduct home visits. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems are helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: Residential Associate Location: Rochester, NY Department: Restart Residential Employment Type: Limited Part-Time Schedule: Sa-Sun, 2pm-10:30pm Salary: $19.25-19.75 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: Under general supervision, provide a safe, therapeutic environment for the residents through medication management, recreation and facility management in addition to other residential activities for clients. Maintains confidentiality and ethical standards as identified by the NYS OASAS and other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment. Key Responsibilities: • Monitors residents to assure a safe therapeutic environment., • Cover nonclinical psychoeducational groups as needed, • Observes peer-led activities, • Provides transportation when needed, • Conducts room and personal belonging searches to ensure the safety of the environment and program participants., • Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions, • Provides conflict management to residents as needed., • Supervises the preparation of meals by clients to assure sanitation, safety & nutritional standards are met satisfactorily. Required to complete L2 certification, • Maintains cleanliness of facility, including assigning chores, cleanup tasks and doing necessary follow-up to ensure satisfactory completion., • Debriefs relevant information to incoming employees during shift exchange; conducts visible rounds to ensure all residents are accounted for and the environment is safe at beginning and end of each shift, • Carries out emergency procedures to ensure the safety of residents and staff when required. Notifies Residence Manager of any emergency situations immediately., • Conducts monthly fire drills., • Engages security system., • Provides medication observation and monitoring utilizing established protocols in absence of LPN coverage, • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards., • Enters shift notes into electronic client record database per each scheduled shift, • Completes group notes into electronic client record database by the end of each shift, • Completes incident reports, documenting any unusual incidents or situations as needed., • Minimum of High School Diploma or GED required. Associate’s degree in human services or related field preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description Role and Responsibilities The Waiver Service Coordinator is a licensed profesional who provides primary assistance to waiver applicants/participants in gaining access to needed waiver and Medicaid State Plan services, as well as other local, state, and federally funded educational, vocational, social, and medical services. The Coordinator maintains a maximum caseload of 25 waiver participants. The Service Coordinator assists the applicant in becoming a waiver participant and coordinates and monitors the provision of all services in the service plan once the individual is determined eligible. For individuals transferring from nursing facilities, the Service Coordinator assists the applicant in obtaining and coordinating services that are necessary to return to the community. For those individuals residing in the community, the Service Coordinator facilitates the necessary supports to maintain the individual's health and well-being sufficient to avoid unwanted nursing home placement. Interventions are expected to result in assuring the waiver participant’s health and welfare and increasing independence, integration, and productivity. Essential Functions: • Facilitating the Initial Service Plan (ISP) and waiver program eligibility;, • Coordinating multiple services among multiple providers;, • Securing initial and annual level of care assessments;, • Assuring that Team Meetings are scheduled and held as designated in the service plan, at least every 6-months and provide all waiver providers, participant, and others with written summary of Team meetings and documents accordingly;, • Facilitating the acquisition, oversight, and delivery of service;, • Ensuring annual service plans (Revised Service Plans/RSPs) and required assessments (ex: level of care, LOC) are completed in a timely manner;, • Facilitating the waiver applicant/participant’s Plan of Protective Oversight (PPO) is completed and supports the service plan;, • Conducting monthly face-to-face visits and in-home visits with the participant no less than once a quarter to review the Service Plan (SP), ensure adequate level of satisfaction with services, and ensure progress towards meeting participant’s goals;, • Documenting all visits, contacts and meetings on the required form or within the electronic medical record timely and accurately;, • Maintaining records for at least six (6) years after termination of waiver services;, • Responding to participant crises and emergencies;, • Addressing problems in service provision. Each year the Service Coordinator will develop and submit the Revised Service Plan (RSP);, • Obtaining signed Release of Information and following HIPAA guidelines, • Assuring timely notification of all incidents to the participant, other program or waiver providers and, Regional Resource Development Center (RRDC);, • Ensuring measures are in place for the protection of a participant from harm, injury or abuse and care and treatment is delivered promptly and appropriately, • Coordinating a safe discharge plan for the participant if leaving the NHTD waiver program(s);, • Maintaining knowledge of all approved waiver service providers in assigned region;, • Attending Regional meetings; and Education Requirements: • A Bachelor's degree and one (1) year of experience providing case management/service coordination and information, linkages, and referrals regarding community-based services for individuals with disabilities and/or seniors -or- Persons self-employed or employed as Service Coordinators must possess any of the following credentials: • L-MSW Master Social Worker (Licensed by the NYS Education Department);, • L-CSW Licensed Clinical Social Worker (Licensed by the NYS Education Department);, • Doctorate or Masters of Social Work;, • Doctorate or Masters of Psychology;, • Individual with a Masters of Gerontology;, • Physical Therapist (Licensed by the NYS Education Department);, • Registered Professional Nurse (Licensed by the NYS Education Department);, • Certified Teacher of Students with Disabilities (Certified by the NYS Education Department);, • Certified Rehabilitation Counselor (Certified by the Commission of Rehabilitation Counselor Certification);, • Licensed Speech Pathologist (Licensed by the NYS Education Department); OR A Service Coordinator must be knowledgeable in the following: • All waiver services;, • Medicaid State Plan services and non-Medicaid services;, • Informal supports are often a crucial factor if the participant is to live a satisfying life and remain in the community., • Skilled in incorporating all of these resources into the waiver participant’s service plan. The Waiver Service Coordinator is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as light work: The following is a description of the physical requirements on a daily basis for the Medical Social Worker. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion EOE/AA Minority/Female/Disability/Veteran

Job DescriptionDescription: We are Hiring! Job Posting: REGISTERED NURSE Location: Rochester, NY Department: Nursing Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $35 to $38/hr General Description Under general supervision, provides comprehensive health services. Works collaboratively with other providers to facilitate client wellness. Maintains all applicable confidentiality and ethical standards of relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides a comprehensive health assessment of clients., • Identifies immediate and long-term health care needs., • Makes appropriate referrals and recommendations based on findings of the health assessments., • Assists clients in identifying local resources., • Collaborates with appropriate Agency staff, and related community organizations to assure coordination of client care and services if needed., • Completes required paperwork / electronic patient record forms related to the health assessment process., • Provide oversight and supervision of non-licensed staff while overseeing medications., • Required supervision of tasks performed by staff may include medication monitoring or administration, monitoring of vital signs, reporting of signs or symptoms of potential health concerns, basic emergency medical treatment or interventions., • Direct, coach, collaborate with and delegate tasks appropriately., • Attends Leadership Development Training as requested, • Build and sustain cooperative working relationships among program staff., • Assist in the initiation and implementation of staff development and training programs to maximize professional practice., • Responsible for patient records, • Completes required documentation in accordance with regulations and other record keeping as necessary for program accountability, • Participates in quality assurance and program evaluation activities as directed., • Provides education to clients on health and wellness issues., • Participates in staff meetings and clinical supervision as directed Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications: Education: Minimum of an Associate in Applied Science degree in Nursing required. Bachelor of Science Degree is preferred. Credentials: Professional Registered Nursing License in good standing. Experience: At least two years of experience related to nursing services to individuals with mental health, chemical dependency, or substance use disorder related services strongly preferred. Bi-lingual in Spanish also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: PROGRAM SUPERVISOR - SELF DIRECTED SERVICES Location: Rochester, NY Department: SDS Employment Type: Full time Schedule: Monday thru Friday 8am to 4pm Salary: $62,353.20 General Description Provide oversight and guidance to the Self -Directed Services program. In collaboration with self-directed participant and family will serve as “employer of record” for Self-Direction plans with budget authority; conduct background checks, collect service-related documentation, pay for or reimburses budget-approved goods and services, and provide payroll/benefit services. Essential Duties and Responsibilities • Act as direct contact/liaison for participants, the local Developmental Disabilities Regional Office (DDRO), Care Managers, and Brokers considering CCFCS for Self -Directed services., • Provide Fiscal Intermediary Services to participants and families with approved self-direct budgets., • Provide training and support to self-directed participants and families, including but not limited to hiring and supervising staff, regulatory guidance with self-directed waiver services and other mandatory trainings., • Ensure Direct Support Professional Core Competencies are addressed and evaluated., • Provide guidance to participants and families as well as direct supervision to self-direct staff when job performance and/or conflict resolution require disciplinary notices or termination of employment., • Gather Review staff timesheets, mileage invoices, and reimbursement forms and ensures requested payments are consistent with the participants approved Self Directed plan/budget, assuring accuracy and compliance with self-directed regulations., • Review Life Plans, Staff Action Plans, and monthly summaries assuring accuracy and compliance for self directed services., • Maintain documentation of overall program operations for each Self- Directed participant, • Attend assigned Self -Directed Participants Circle of Support (COS), Life Plans, and Launch meetings as required to review supports and services authorized by the Self-Directed Plan/Budget., • Verify, and process Invoice/Service records for contracted/Vendor Services and maintain required documentation., • Track, and report fiscal accounting for FI participants. Verify Medicaid billing, and verify submitted invoices as needed for funding purposes and assure payments are received., • Assist in the development of FI budgets and provide oversight, implementation and fiscal accountability of assigned FI budgets throughout the year., • Provide oversight and guidance to other brokers within and outside of CCFCS to assure accuracy and continuity of services, as needed., • Provide Brokerage Services assisting participants in developing a circle of support which enables them to live the life of their choice by choosing the right supports and services., • Develop Staff Action Plans, when needed., • Ensure health and safety needs for all participants providing follow-up as needed., • Assist with periodic participant file reviews assuring ongoing compliance to all applicable regulations., • Report and assist with incidents related to Medicaid fraud investigations related to self-hired staff and invoicing, • Assist supervisor in ensuring compliance with all applicable local, state, and federal regulations and agency policies., • Attend mandated training as assigned, • Represent Catholic Charities Community Services on appropriate boards and committees as assigned. Qualifications Education/Experience: Associates degree or successful completion of at least sixty (60) hours of college study in human services field and at least three (3) years of practical experience with individuals with intellectual/developmental disabilities, one (1) year of experience working as a Residential Assistant Manager or in an equivalent supervisory capacity or two (2) years as an agency trainer. OR A Bachelor's degree in human services field and at least two (2) years of practical experience with individuals with intellectual/developmental disabilities, six (6) months of experience working as a Residential Assistant Manager or in an equivalent supervisory capacity or one (1) year as an agency trainer A combination of education and experience may be substituted at the discretion of the Executive Director. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete tasks with minimal direction,, • An ability to work efficiently and effectively and meet deadlines under pressure., • Ongoing development of self-awareness and techniques for managing stress, • Ability to maintain confidentiality, following relevant regulatory training., • Excellent verbal and written communication skills, • Demonstrates behaviors and attitudes which support agency mission, philosophy, and policies., • Bi-lingual preferred but not required., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques (trauma informed, conflict resolution and de-escalation), • Access to reliable transportation to office & work events. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER, KINSHIP CAREGIVER PROGRAM Location: 1099 Jay Street, Rochester, NY Department: KINSHIP CAREGIVER PROGRAM Employment Type: Full-Time Schedule: Monday - Friday 9:00 am - 5:00pm Salary: $22.50 to $24.00 General Description Under regular supervision, provides treatment through a variety of therapeutic modalities to kinship families in order to preserve continued safety, well-being and permanency of the child(ren) in the home; maintains standards as defined by NASW Code of Ethics. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides therapeutic services to families primarily through home visits, • Services will include but are not limited to individual, couple, family, grandparent(s) or other relatives/child(ren) counseling; parent training/education; advocacy as needed, • Provide brief case management, information and referral to a smaller population of families, • Serve as group co-facilitator for Kinship families utilizing or developing appropriate curriculum, • Develop and implement community activities for intergenerational families enrolled in the program, • Works collaboratively with Monroe and Wayne County agencies and NYS Kinship Navigator Program, • Perform assessments, PSS, ACEs, Family Needs Assessment and other information gathering tools., • Attend local community events in order to educate community and obtain program referrals, • Meets regularly with supervisor to evaluate and implement professional growth in practice and performance., • Inform supervisor in a timely fashion about significant events related to client issues, • Participate in consistent supervision, ongoing staff trainings, and program development., • Initiate professional development through reading and applying current, relevant literature, development of program activities for Kinship families, • Completes required record documentation in accordance with program policies and procedures, • Document significant interventions in case records, • Coordinate service delivery and complete required pre/post- test, evaluations and screenings, • Completes all documentation within required timelines, • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Qualifications: Education: Bachelor’s degree in Social Work or related Child Welfare experience preferred. Credentials: Valid and clean NYS Driver’s License. Use of own personal vehicle is required. Driving within Monroe and Wayne Counties required. Experience: Two years of experience in social work or related field. Equivalent combination of education and experience will be considered. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: Program Manager -Upward Mobility Mentor Location: Rochester, NY Department: Upward Mobility Mentoring Employment Type: Full-time Schedule: Monday- Friday (9-5) Salary: $62,360-65,000 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational changes for families residing in targeted zip codes within the City Of Rochester. The Program Manager plays a vital leadership role in the implementation of the Upward Mobility Mentor Program, supervising a team of professional Mobility Mentors (caseworkers) who provide individualized coaching and support to enrolled households These relationships—lasting up to two years—are designed to help participants make progress in key domains such as housing, financial wellness, employment, education/skills development, health, and social support networks. Reporting to the Director and working collaboratively with the Program Management Team, the Program Manager ensures the team is implementing the EMPath Mobility Mentoring model with fidelity, professionalism, and cultural responsiveness. The role includes direct staff supervision, participant recruitment support, service quality oversight, and active contribution to program development and community engagement strategies. Essential Duties and Responsibilities: Team Leadership & Staff Development · Supervise a team of Mobility Mentors, providing day-to-day support, professional coaching, and performance management. · Lead hiring, onboarding, and staff development efforts to ensure staff are well-prepared, trained, and aligned with program values and expectations. · Model and foster a culturally responsive, trauma-informed, and strengths-based coaching culture. · Work in close coordination with the Program Management Team to ensure consistency in staff support and coaching practices across teams. · Program Implementation & Participant Outcomes · Ensure high-fidelity implementation of the EMPath Mobility Mentoring model within assigned team. · Guide staff in developing and maintaining effective 1:1 mentoring relationships, supporting participants as they define and work toward self-sufficiency goals across multiple life domains. · Provide guidance and support in crisis situations, complex case decision-making, and coordination of services. · Monitor participant progress and program adherence through regular case reviews and individual staff supervision. Participant Recruitment & Retention · Lead team efforts to recruit, enroll, and retain eligible participants, with a focus on meeting ambitious enrollment targets in under-resourced communities. · Collaborate with referral sources and internal/external partners to improve recruitment strategies and participant engagement. · Contribute to community outreach efforts in partnership with agency marketing and development teams. Program Performance & Case Oversight · Conduct regular case audits and file reviews in partnership with the Program Management Team to ensure service quality and model fidelity. · Utilize operations data provided by the Program’s Data Specialist to identify team and individual-level performance trends as well as participant outcomes data to inform continuous improvement efforts. · Manage the financial assistance process for assigned team, including approvals and disbursement tracking, ensuring participant needs are met and funder targets achieved. · Monitor the completeness, quality, and timeliness of case documentation in compliance with funder and agency standards. Community Engagement & Resource Strategy · Cultivate relationships with key community providers to expand participants’ access to quality services aligned with their individual goals. · Support Mobility Mentors in building effective resource navigation and advocacy skills. · Monitor resource gaps and emerging needs across participant cases and advocate for relevant partnerships or improvements. · Contribute to the design of group workshops or enrichment activities by sourcing guest facilitators and community resources. Collaboration & Program Development · Actively collaborate with the Director, and the CCFCS Program Management Teram as well with the Initiative’s other provider agency teams, and other stakeholders within the Initiative’s collaborative to ensure alignment in service delivery, recruitment, and quality assurance. · Participate in leadership and team planning meetings, contributing insights and feedback to support program evolution. · Share and implement best practices in coaching, participant engagement, and resource utilization across both teams. Requirements: Qualifications: Education: Bachelor’s degree in Social Work, Human Services, or a related field required. Master’s degree preferred. Experience: Minimum three years of professional experience in the human services field with a demonstrated record of programmatic or organizational success. Experience supervising staff or managing a human services program serving low-income or vulnerable populations is highly preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: Interpreter Location: Community Based, 87 N. Clinton Home Location Department: Interpreting Services Employment Type: Per Diem Schedule: Varied Salary: $20.00 - $24.00 / hour depending on language and interpreting experience We encourage your application for ANY language, but we are specifically seeking Interpreters for the following languages: As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, the incumbent serves as a medical and community interpreter for Limited English Proficiency (LEP) individuals served by Language Services customers in the consecutive or simultaneous translation modes. Relays critical information between speakers of two different languages in compliance with Language Services and its customers policies and procedures, particularly relating to patient confidentiality and informed consent, adhering to the Language Services Standard of Performance, and the Medical Interpreters Code of Ethics. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Helps facilitate successful delivery of services to linguistically diverse consumers for internal and external Language Services customers., • Interprets with highest degree of accuracy and completeness in consecutive or simultaneous translation modes., • Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction., • Practices active listening and picks up cues from participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process., • Understands language as an expression of culture and uses this to empower patient and provider to better understand each other., • Explains role of the interpreter to patient and provider., • Recognizes the complexity of the clinical encounter and added factor of linguistic barrier., • Sets tone of the patient/provider encounter to manage flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)., • Encourages and fosters direct communication between provider and patient., • Maintains professional distance and integrity., • Diffuses conflict between parties by remaining calm and impartial., • Clarifies instructions, follow up steps in a diplomatic, effective manner., • Understands and abides by Language Services and its customers policies on patient confidentiality, informed consent, non-discrimination and by interpreters code of ethics and standards of practice., • Serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes., • Intervenes as intercultural mediator when communication is compromised by culture-bound messages., • Avoids generalizations and stereotyping, • Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject., • Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation., • Utilize on-line computer systems such as Outlook and medical interpreter scheduling software on your Apple or Android smart phone., • Flexible to meet scheduling needs and handle often unpredictable changes., • Maintains composure and a professional demeanor under stressful, distracting, or challenging situations., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Associate’s Degree in a related field preferred. Equivalent Combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Medical and/or Community Interpreter course is also preferred. Experience: Ability to speak English and at least one additional language. Minimum of one year of experience providing language interpreting services on a paid or volunteer capacity. Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred. Experience working in multicultural environments and/or human services field is preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Job DescriptionDescription: We are Hiring! Job Posting: HOUSING PEER NAVIGATOR Location: Rochester, NY Employment Type: Full-Time Schedule: Monday - Friday 8:30am to 4:30pm, flexible Salary: Range between $16 and $18/hr General Description Assist the Home SOURCE team with housing retention services for PLWH/A to ensure successful linkage to housing, medical, and vocational services. Provide delivered services that include, but are not limited to, individual supportive counseling, assistance with client education, and escorting clients to medical and/or housing retention appointments. Essential Duties and Responsibilities • Assist consumers with appointment setting, reminders and appointment accompaniment., • Complete follow-up activities (i.e.: phone calls, initial appointment tracking, monitoring services and debriefing)., • Support and empower consumers to obtain/maintain self-management skills to achieve housing retention, • Assist Career Coordinator with group education activities on soft skills training, resume writing, and employment needs, • Assist consumers with navigation through the housing and employment services, addressing barriers., • Link hard-to-reach patients/consumers to needed services by providing outreach services., • Maintain accurate denotation of all services provided to clients in accordance with standards set by funding sources in all database systems., • Assist clients with self-advocacy skills, independent living skills, and when needed, serve as the client advocate., • Assist Housing and Retention Specialist with household items clients may need, including completing referral, assist with shopping for item and processes request, • Serve as consumer advocate., • Participate in team meetings, case conferences, and case reviews., • Participate in staff, department, and agency meetings or activities. Represent Catholic Charities Community Services on appropriate boards and committees as assigned by Supervisor., • Assure compliance with all applicable local, State and Federal regulations and agency policies., • Attend mandatory training., • Any other duties as assigned by supervisor., • Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications Education: Associate degree in health, education or human services; and one year of work experience and/or verifiable volunteer experience. OR High School diploma or GED and two years of work experience, and/or verifiable volunteer experience. Experience: • Must have knowledge of behavioral health system and resources., • Must have familiarity and sensitivity to HIV/AIDS issues. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Demonstrate ethical business practices, in conformance with all state and federal laws and regulations., • Possess excellent verbal and written communication skills., • Bilingual (Spanish/English) or ASL/English desirable., • Familiarity with community resources., • Previous experience working with diverse populations, including low to moderate-income families., • Ability to multi-task and prioritize duties., • Ability to travel in all weather conditions throughout the counties served., • Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Ability to maintain absolute confidentiality in regard to all records reviewed including client records, employee records and billing records., • Proficiency and experience with PC’s and Microsoft applications., • Ability to analyze and interpret data and to handle problem resolution., • Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Provide transportation to clients in agency or personal vehicle as required, based on program need., • Demonstrate full adherence to the CCCS Code of Conduct and all policies/procedures related to compliance., • Demonstrate commitment to Agency Mission Statement., • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development

Job Description Role and Responsibilities Provide collaborative, client-centered support to Health Home Program clients using the development of person-centered goals, culturally competent care management, and professional healthcare and social service coordination. Health Home Care Managers will evaluate, manage, and integrate solutions and resources for all primary, complex chronic diseases, behavioral health and long-term care needs in the Health Home Program. This position is designated as a higher-skilled Care Manager, capable of exceeding the basic tenants of care management. Essential Functions • Actively and progressively care manage an enrolled client caseload as determined by Agency guidelines. Develop an individualized plan of care with specific goals/interventions/objectives, to be revised as needed., • Provide rehabilitative and supportive counseling geared toward the restoration of clients to their optimum level of social and health functioning. This includes assisting clients and their families with the adjustment to their illness and following medical/behavioral health recommendations., • Assist the clients and their families with personal and environmental difficulties, which predispose them towards illness and/or interfere with obtaining maximum benefits from medical care., • Timely completion of individualized assessments specific to program needs utilizing NYS HCS-UAS system., • Develop long- and short-term plans, when appropriate, including the utilization of community supports with the goal of reducing emergency room and/or in-patient utilization., • Communicate directly with members of the care team to provide up-to-date information regarding the client’s care to effectively reduce duplicative services., • Consult with the physicians, Managed Care Organizations and other members of the Care Team for the purpose of educating them on the social, emotional and environmental factors related to the client’s barriers to success., • Prepare concise, accurate, and timely case notes which are incorporated into the client’s records., • Complete client documentation within 24-hours., • Proficiently and accurately use multiple software systems to capture care management notes and related activities, and to provide corrections when needed regarding documentation in any one of the EMRs as needed, including the Lead Health Home systems, and HCR’s Database., • Attend case conferences and act as a consultant to other agency personnel regarding client’s psycho-social issues., • Perform required face-to-face client encounters in conformance with Health Home and Agency guidelines, adjusting frequency and duration based on client needs., • Schedule and maintain client visits, follow-up calls, and provider engagements utilizing effective time management skills., • Document active/progressive care management showing multiple points of engagement with a client or collateral contacts over the course of a month., • Timely discharge of clients no longer engaged in the Health Home Program., • Represent Care Management on agency committees and interdisciplinary team meetings as requested, as well as operate as an ambassador for HCR Care Management out in the community., • Network with community-based agency personnel to promote HCR and its services., • Meet/exceed performance expectations as outlined in “Care Management Expectations.”, • Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements • Associate’s or Bachelor’s Degree in Health and Human Services with 10 or more years of experience working directly with persons with behavioral/mental health diagnosis, substance disorders, or linking individuals with community support resources; OR, • Bachelor’s or MS Degree, with 5 or more years related experience, in any of the following: child and family studies, community mental health, counseling, education, nursing, OT, PT, psychology, recreation, recreation therapy, rehabilitation, SW, sociology, or speech and hearing; OR, • NYS Licensure and current registration as an LPN or RN with 5 or more years of experience working directly with persons with behavioral/mental health diagnosis or substance disorders; OR, • MSW or NYS CASAC Certification with related experience. Qualifications and Requirements • Communicate through speaking to give instructions and explanations to employees/clients, and through hearing to understand employee/client response and questions., • Proficient in the use of databases and/or electronic medical records., • Possess excellent communication skills., • Demonstrated ability to interact well with people of all socio-economic backgrounds in the community., • Proven organizational skills and the ability to manage and prioritize multiple assignments. Work Environment The Health Home Care Manager 2 is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as sedentary work: • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Health Home Care Manager 2. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services of the agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate’s degree in Nursing required., • Bachelor’s degree in Nursing preferred. Qualifications and Requirements • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized ., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job DescriptionDescription: We are Hiring! Job Posting: HEAP Intake Specialist Location: Rochester, NY Department: Housing Services/HEAP Employment Type: Full-time, Seasonal Schedule: Monday-Friday 8:00 am-4:00 pm Salary: $17.00-17.50 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general direction, is responsible for eligibility determination for the federally funded Heating Energy Assistance Program. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Performs Evaluation eligibility and applications services to applicants for HEAP., • Interviews clients either in person or by phone to obtain housing, demographic, and income information., • Assists individuals in providing required documentation and evidence of income in to conduct an accurate eligibility determination., • Responds to heating and utility emergency situations., • Performs data-entry functions., • Assists with Outreach and Publicity for the program in partnership with DHS., • Assists in promoting the HEAP program to various community organizations and coalitions., • Collaborates with team members to ensure tidiness of the office. Responsible for following COVID guidelines, including PPE, sanitization and upkeep of work area., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned Requirements: Qualifications: Education: Associate’s degree in business, accounting, finance or other related areas. Credentials: First Aid and CPR within 90 days after being hired and recertified every two years as needed. Experience: 1 year experience in working within program guidelines. Strong verbal, written and telephone communication skills, ability to multi-task and attention to detail are required. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact on our community! ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: REGISTERED NURSE - FLOATING Location: Rochester, NY Department: Nursing Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $35 to $38/hr General Description Float RN provides flexible staffing across various program settings, ensuring high-quality patient care and adapting to diverse clinical environments. Provides comprehensive health services as applicable. Works collaboratively with Outpatient Clinic, Residential program and outside providers to facilitate client wellness. Maintains all applicable confidentiality and ethical standards of relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Outpatient Clinic., • Identifies immediate and long-term health care needs., • Makes appropriate referrals and recommendations based on findings of the health assessments., • Communicates and collaborates with appropriate Agency staff, and related community organizations., • Completes required electronic patient record forms related to the health assessment and medication processes., • Coordinates care with primary care providers and other specialists through health monitoring., • Administers Injectable medications as prescribed, • Residential Program, • Identifies immediate and long-term health care needs., • Makes appropriate referrals and recommendations based on findings of the health assessments., • Communicates and collaborates with appropriate Agency staff, and related community organizations., • Completes required electronic patient record forms related to the health assessment and medication processes., • Provide health monitoring for clients, • Participates in Case Conferences as needed., • Administers Injectable medications as prescribed, • Supervise LPN duties while on site, • Responsible for patient records, • Completes required documentation in accordance with regulations and other record keeping as necessary for program accountability, • Participates in quality assurance and program evaluation activities as directed., • Provides education to clients on health and wellness issues., • Participates in staff meetings and clinical supervision as directed, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Participates in relevant Agency meetings and/or trainings, • Demonstrates an aptitude and willingness to learn new responsibilities, • Excellent verbal and written communication skills, • Excellent organization, interpersonal, and customer service skills, • Ability to work independently, make decisions, meet deadlines, multi-task and solve problems, • Proficiency in PC software, especially word processing and spreadsheet programs Qualifications Education: Minimum of an Associate degree in Nursing required. Bachelor of Science degree is preferred. Credentials: Professional Registered Nursing License in good standing. Experience: At least two years of experience related to nursing services to individuals with Mental Health and Substance Use Disorder-related services strongly preferred. Bi-lingual in Spanish also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services of the agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate’s degree in Nursing required., • Bachelor’s degree in Nursing preferred. Qualifications and Requirements • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized ., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job DescriptionDescription: Summary: Under the supervision of the Director of Early Childhood Services, the employee will plan, implement, and assess a bilingual, language-rich, developmentally appropriate program for four-year-olds which follows NYSOCFS regulations and the guidelines of Ibero Early Childhood Services. Essential Functions: Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Reports to the Director of Early Childhood Services., • Establishes and maintains good working relationships with Ibero staff, staff from related agencies, the Eugenio Maria De Hostos Charter School, and parents, • Performs initial assessment of children to determine child’s progress and update educational programs accordingly using the COR., • Communicates with parents periodically to inform them about children’s progress., • Organize and maintain the classroom to ensure that the environment is pleasant, safe and clean., • Prepares environment to enhance children’s cognitive, social, emotional and physical development., • Ensures that classroom meets ECERS criteria., • Follows Ibero’s policies and procedures and NYSOCFS regulations., • Maintain daily attendance records, weekly lesson plans and other required documents as assigned., • Communicates to the Center Director concerning absenteeism, suspicion of child abuse and neglect and/or maltreatment, developmental delays, or inappropriate behavior among the children., • Inform parents of any health and/or disability concerns regarding children., • Prepare reports as requested., • Attend parent-teacher conferences., • Plans and implements lessons that address group and individual children’s needs., • Attend team meetings, parent meetings, scheduled staff meetings, trainings and center events as assigned., • Keeps knowledge of children and families confidential., • Continue to develop professionally., • Performs all other duties as assigned by the Director of Early Childhood Services. Authority: Under the general direction of the Director of Early Childhood Services, exercises considerable initiative in making decisions regarding activities in the classroom. The employee supervises and manages the Preschool classroom and assistant Teacher. Requirements: Qualifications: Education & Experience: • CDA/AA degree in Early Childhood Education or related field., • Experience working with infants, toddlers, or preschoolers., • Bilingual in English and Spanish required., • Demonstrates knowledge of child development, early childhood education and appropriate discipline methods., • Must have clearance through NYS Central Registry, good police record and health., • Reliable transportation required., • Must be COVID vaccinated., • Must obtain a physical exam w/TB test, fingerprinting, and State Clearance., • A combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO. Physical Demands: The position does require occasional standing, squatting, lifting of up to approximately 40 lbs. and frequent standing. By signing below, I hereby acknowledge receipt of my job description. I am aware that continued employment with Ibero-American Action League, Inc. is contingent on my adherence to the policies outlined in the employee handbook and my ability to function within the parameters of the job description. Furthermore, I acknowledge that any questions regarding this job description will be brought to the attention of my immediate supervisor. Employee Signature: ___________________________________ Date: _________________________ Ibero American Action League is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, gender identity or expression, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity. Revised 8/2025*

Job Description Role and Responsibilities The Talent Acquisition (TA) Manager supports a team of Talent Acquisition Specialists to achieve the agency’s full-cycle recruiting goals in a timely manner and within budget. The TA Team Leader will develop and review TA initiatives, help identify deficiencies and offer solutions to address them, and collaborate with management on hiring needs and best practices to improve our quality of hiring and retention strategies. Essential Functions • Oversee Talent Acquisition team and recruiting/onboarding of new high-quality, licensed health care professionals, paraprofessionals, and office staff, across the 25-county footprint in NYS., • Act as a functional manager, and is also responsible for a portion of the open requisitions and filling identified recruiting needs for the agency., • Work with Senior Leadership to develop process improvements, create efficiencies, and set departmental goals., • Act as an advisor for managers on challenges with recruiting and onboarding., • Develop/Update, implement, and maintain recruitment strategies in support of HCR’s immediate and long-term business goals., • Identify opportunities and necessary process improvements related to talent acquisition., • compile and analyze data relating to various people metrics to support organization initiatives such as talent management and turnover trends, and collaborate in the design and delivery of activities to support and sustain best people practices., • Take initiative to further develop TA competencies., • Other duties/projects as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements • Bachelor’s Degree in Human Resources, Organizational Development, Business, or related field preferred., • Minimum of 5 years’ experience applying Talent Acquisition/Recruiting practices in a non-union environment., • Proven ability to operate independently and maintain confidentiality., • Customer-focused attitude, with high-level of professionalism and discretion., • Exceptional technology skills, • Experience with the use of an applicant tracking system/HRIS are required, • ADP experience strongly preferred., • Valid NYS driver’s license with a safe driving record is required. The TA Team Leader is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as light work: The following is a description of the physical requirements on a daily basis for the TA Team Leader. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran Mon - Fri with occasional weekends for events 40 per wk

Job DescriptionDescription: We are Hiring! Job Posting: Residential Associate Location: Rochester, NY or Newark, NY Department: Restart Residential Employment Type: Full-Time Schedule: Tues-sat 4pm-12am Salary: $19.25-19.75 (.75 increase upon Med Certification) As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: Under general supervision, provide a safe, therapeutic environment for the residents through medication management, recreation and facility management in addition to other residential activities for clients. Maintains confidentiality and ethical standards as identified by the NYS OASAS and other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment. Key Responsibilities: • Monitors residents to assure a safe therapeutic environment., • Cover nonclinical psychoeducational groups as needed, • Observes peer-led activities, • Provides transportation when needed, • Conducts room and personal belonging searches to ensure the safety of the environment and program participants., • Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions, • Provides conflict management to residents as needed., • Supervises the preparation of meals by clients to assure sanitation, safety & nutritional standards are met satisfactorily. Required to complete L2 certification, • Maintains cleanliness of facility, including assigning chores, cleanup tasks and doing necessary follow-up to ensure satisfactory completion., • Debriefs relevant information to incoming employees during shift exchange; conducts visible rounds to ensure all residents are accounted for and the environment is safe at beginning and end of each shift, • Carries out emergency procedures to ensure the safety of residents and staff when required. Notifies Residence Manager of any emergency situations immediately., • Conducts monthly fire drills., • Engages security system., • Provides medication observation and monitoring utilizing established protocols in absence of LPN coverage, • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards., • Enters shift notes into electronic client record database per each scheduled shift, • Completes group notes into electronic client record database by the end of each shift, • Completes incident reports, documenting any unusual incidents or situations as needed., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. Requirements: Qualifications: • Minimum of High School Diploma or GED required. Associate’s degree in human services or related field preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact on our community! ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: Residential Associate Location: Rochester, NY Department: Restart Residential Employment Type: Part-Time Schedule: Thurs- Sat 10pm-8:30 am Salary: $19.25-19.75 (+.75 increase upon Med Certification) As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: Under general supervision, provide a safe, therapeutic environment for the residents through medication management, recreation and facility management in addition to other residential activities for clients. Maintains confidentiality and ethical standards as identified by the NYS OASAS and other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment. Key Responsibilities: • Monitors residents to assure a safe therapeutic environment., • Cover nonclinical psychoeducational groups as needed, • Observes peer-led activities, • Provides transportation when needed, • Conducts room and personal belonging searches to ensure the safety of the environment and program participants., • Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions, • Provides conflict management to residents as needed., • Supervises the preparation of meals by clients to assure sanitation, safety & nutritional standards are met satisfactorily. Required to complete L2 certification, • Maintains cleanliness of facility, including assigning chores, cleanup tasks and doing necessary follow-up to ensure satisfactory completion., • Debriefs relevant information to incoming employees during shift exchange; conducts visible rounds to ensure all residents are accounted for and the environment is safe at beginning and end of each shift, • Carries out emergency procedures to ensure the safety of residents and staff when required. Notifies Residence Manager of any emergency situations immediately., • Conducts monthly fire drills., • Engages security system., • Provides medication observation and monitoring utilizing established protocols in absence of LPN coverage, • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards., • Enters shift notes into electronic client record database per each scheduled shift, • Completes group notes into electronic client record database by the end of each shift, • Completes incident reports, documenting any unusual incidents or situations as needed., • Minimum of High School Diploma or GED required. Associate’s degree in human services or related field preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description LPN, Client Relationship Specialist Schedule: Friday, Saturday, Sunday, Monday — 8:30am–5:00pm Who We Are At HCR Home Care, we believe care starts at home—for our patients and our team. For more than 45 years, we’ve been a trusted partner to hospitals, physicians, and rehabilitation providers across 25 counties in New York State. When patients are ready to transition home, HCR is the name our referral sources rely on for smooth coordination, responsive communication, and exceptional clinical service. Every member of our team plays a vital part in making that happen. As the Client Relationship Specialist, you become the driving force behind those transitions. You’ll build strong relationships with community partners, ensure referrals are processed quickly and accurately, and position HCR as the provider of choice for patients needing home care. Working Friday through Monday, 8:30am–5pm, you’ll support high-volume referral periods where your expertise has a direct and meaningful impact. What You’ll Do • You will build trusted relationships with physicians, hospitals, and rehab partners—helping them confidently choose HCR for their patients’ home care needs., • You coordinate and process incoming referrals quickly, accurately, and professionally across multiple service lines throughout New York State., • You will communicate proactively with referral sources and internal teams, ensuring a seamless, customer-focused experience from initial call to service initiation., • You secure the resources patients need by arranging durable medical equipment, oxygen, and other critical services with outside vendors., • You will verify insurance coverage and collaborate with Insurance Specialists to streamline authorizations and reduce delays., • You document clearly, follow all regulatory requirements, and contribute solutions and insights during team and agency meetings., • You maintain expert knowledge of HCR programs and services, positioning yourself as a reliable, go-to resource for referral partners., • You perform other related duties as assigned. What You Bring • You have an LPN Nursing degree., • You hold a current, valid NYS LPN license., • You will demonstrate exceptional customer service, strong communication skills, and confidence interacting with external providers., • You are detail-oriented, efficient, and comfortable working in a fast-moving, high-volume environment., • You will meet or exceed productivity expectations and contribute to department goals with a solutions-driven mindset., • You bring provider relations or referral experience within a healthcare setting. Why Choose HCR • A supportive, team-focused culture that values collaboration and open communication., • Opportunities for professional development, growth, and advancement., • A mission-driven organization committed to exceptional patient-centered care., • Meaningful work where your impact directly shapes the patient experience and strengthens provider partnerships., • Mileage reimbursement and competitive benefits., • More than 45 years of trusted leadership in New York State home care. Work Environment • Office-based role with frequent phone and computer activity., • Regular communication with referral sources, vendors, clinical teams, and internal departments., • Light physical demands typical of an administrative work setting. Physical Requirements The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist LPN. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran #ZR

Job DescriptionDescription: We are Hiring! Job Posting: Facilities Operations Manager Location: Rochester, NY Department: facilities Employment Type: Full-Time, 40 hrs. Schedule: Monday-Friday Salary: $62,353-65,000 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision of the director, oversees the day to day operations and management of the facilities department. Establishes procedures for maintenance, repair and/or replacement of equipment and enforces fire and safety policy and procedures. Essential Duties and Responsibilities • Assesses and monitors facility contracts for repairs to ensure cost effectiveness; establishes criteria and scope of work for repair versus replacement of facilities., • Assist Director with administrative work and projects as needed., • Assists with the development and implements department’s strategic plan in accordance with Agency’s overall strategic plan., • Provides for effective management of all assigned staff in accordance with Agency policies and procedures., • Assists with Hires, orients, coaches and evaluates staff., • Assures ongoing staff training and development with the support of the Facilities Field Manager., • Ensures all agency, mandated and funder required trainings are completed in a timely manner., • Assists with creating budgets, implements, and maintains residential sites and capital improvement budgets., • Ensures compliance with budgetary constraints, and forecasts and plans facility improvements., • Assists with work/staff schedules; evaluates and monitors projects regarding progress and costs., • Estimates, requests, and purchases of materials and equipment, • Estimates labor costs., • Research and make recommendations for major repairs. Coordinates bids for work of over $1,000. Opens all bids with Department Director/Purchasing and makes recommendations regarding vendor or company for the job., • Maintains current knowledge in the field of facilities management/maintenance/security., • Works with the Director of Facilities to oversee and update policies and procedures., • Works with managers to do walk-through building inspections., • Routinely does site walk-thoughts to evaluate building condition and needs., • Ensures effective coverage for facilities and maintenance needs including providing coverage personally as necessary., • Works with Safety & Security Manager to establish, implement, and update facility/security related policies and procedures., • Complies with federal, state, and local laws and regulations, • Follows all safety precautions/standards and Agency policies and procedures., • Responsible for transportation needs and operations, • Manage all vehicles repairs, safety, and vehicles registration/insurances., • Train all supervisors in proper operation of all departmental vehicles., • Review all transportation policies and procedures with program staff., • Coordinates and ensures all proper notifications are made regarding any transportation accidents., • Inspect all vehicles for compliance with policies twice a year., • Manages “Q-Ware” software for the facility department with the Director and the Facilities team., • Works with the purchasing department on major purchase items for all administrative offices and programs., • Represents the Agency and/or the department on committees and professional organization membership(s)., • Ensures compliance with applicable building and safety codes, hazardous waste disposal, OSHA, hazardous materials, etc., • In absence of the Director/Facility Field Manager, assist with the management and supervision of department staff including, but not limited to, facilities coordinator, volunteer workers and vendors., • Work with the Safety & Security Manager to maintain and update as needed a comprehensive safety plan, a process for facilities opening and lock-down, and an emergency notification procedure., • Maintains confidentiality of information exposed to during business regarding, supervisors, employees, or clients, • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops, • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. #INSJ Requirements: Qualifications Education: Bachelor’s degree in related field preferred. An equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License Experience: At least 5-7 years of experience in facilities management Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, climb ladders, access roofs, use hands to type and/or perform lifting of at least 50lbs. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually normal. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: CLINICIAN I Location: 79 N Clinton Ave, Rochester, NY Department: Outpatient Behavioral Health Employment Type: Full-Time Schedule: Monday- Friday 9-5 Salary: $65,000 - $70,000 General Description Under general supervision, provides initial assessment and ongoing counseling or treatment to clients. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Conducts diagnostic assessments and counseling, or treatment for clients referred by various sources., • Uses the current edition of criteria from the DSM-V-TR to assess mental disorders., • Provides treatment in individual, couple, family, or group therapy sessions depending on client need., • Has adequate awareness and knowledge of medications used to treat mental health conditions., • Completes necessary case record paperwork according to department, State, Federal and carrier procedures., • Performs regular contact with PCP’s, referral sources, and HMO personnel as needed., • Corresponds with PCP within first three appointments, provides periodic updates and a closing letter., • Provides information for HMO and payer utilization review as required., • Participates in staff meetings and clinical supervision as determined by supervisor., • Informs supervisor of significant events/issues related to clients as appropriate, and follows program’s defined incident reporting process as required., • Maintains current knowledge on professional practice through reading and reasonable attendance at seminars, workshops and conferences. Attends agency and department required trainings., • Supports quality improvement efforts, including but not limited to satisfaction surveys, accurate reporting of and use of outcome data, and use of selected quality monitoring instruments., • Carries a caseload according to department standards., • Completes all statistics, written reports and billing forms in a thorough and timely fashion., • Delivers training sessions, as qualified and requested by supervisor., • Provides clinical support through rotating on-call procedures., • Responsible for running integrated groups for individuals participating in mental health and/or substance use treatment., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications Education: Master’s Degree in Social Work or Mental Health Counseling Credentials: Licensed Mental Health Counselor (LMHC-LP or LMHC), or Licensed Master Social Worker (LMSW-P or LMSW) required within three months of hire. Experience: Five years of supervised clinical experience. Member of insurance panels including but not limited to Blue Choice and MVP, is preferred. Bi-Lingual Spanish preferred. Clinician I Qualifications: MSW or MHC Clinician II Qualifications: LMSW or LMHC, LMSW-P or LMSW-P Clinician III Qualifications: LCSW Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet #INSJ Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: SKILL BUILDER & RESPITE PROVIDER (PRC) Location: Rochester, NY Department: Children's, Youth and Family Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $22.50 to $24.50/hr General Description Serves families with the unique needs of post-adoptive, post-guardianship, and kinship placements in their families. This position provides supportive services in the home or community within the 4-county services area (Monroe, Wayne, Livingston, and Steuben). Assists assigned families and youth and work to improve overall communication, emotional regulation and household management skills. Provides concrete assistance such as respite care, help with childcare and transportation. Supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Essential Duties and Responsibilities • Assesses the individual and family dynamic in the home to determine what skills need development. Develop a service plan to address areas of concern while assuring the safety of the youth/families assigned to best facilitate better family cohesion., • Applies appropriate crisis intervention or de-escalation principles and techniques., • Provides concrete assistance, such as respite care or help with childcare and transportation., • Provides life skills and social training for youth and families., • Advises and supports navigation of educational challenges., • Works collaboratively with Monroe, Wayne, Steuben and Schuyler Counties, the NYS Kinship Navigator and the NYS Office of Children and Family Services, • Collaborates with agencies and local district offices to gather information and develop a supportive community network to educate families regarding availability of Kinship and Adoptive services., • Attends local community events to educate community and obtain program referrals., • Stays up to date on community resources and services that can benefit parents and children in the program., • Meets regularly with program supervisor to evaluate and implement professional growth in practice and performance., • Informs supervisor in a timely fashion about significant events related to client issues., • Participates in consistent supervision, ongoing staff training, and program development., • Initiates professional development through reading and applying current, relevant literature, development of program activities for Kinship and Adoptive families., • Completes required record documentation in accordance with Program Policies and Procedures., • Works collaboratively with Case Managers to support the needs of the youth and families., • Completes a strength-based assessment and needs analysis with individual/family., • In collaboration with client(s), creates a client action/service plan to address goals., • Documents all interactions in case records within required timelines., • Coordinates service delivery and complete required pre/post-test, evaluations, and screenings., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Qualifications Education: Bachelor’s Degree in social science or social work. Credentials: Valid NY State Driver License Experience: Experience in child welfare, adoption, and/or family court systems. Equivalent combination of education and experience will be considered. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects independently., • An ability to work efficiently and effectively and meet deadlines., • An ability to work under pressure., • Excellent verbal/written skills., • Ability to maintain confidentiality., • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Willingness to travel within the region., • Some late afternoons or evenings may be required., • Demonstrate commitment to Agency Mission Statement., • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: CLIENT ACCESS & OFFICE COORDINATOR - BILINGUAL Location: Rochester, NY Department: Family Prosperities Employment Type: Full time Schedule: Monday thru Friday, 8:30am to 4:30pm Salary: $20 to $22/hr General Description Under the supervision of the Associate Director, the Client Access & Office Coordinator serves as a key member of the Property Department team and is responsible for overseeing front-office operations, reception services, and general office administration across assigned programs. This role ensures a welcoming, organized, trauma-informed, and client-centered environment for staff, clients, visitors, and community partners. The Client Access & Office Coordinator provides coordination for reception services, ensures consistent communication and follow-up processes, and supports seamless office operations that reflect the agency’s mission, values, and commitment to dignity, respect, and excellence. Essential Duties and Responsibilities Front Office & Coordination Operations • Oversees and provides high-quality client-facing front office operations, including greeting and directing clients, visitors, answering incoming calls live during business hours, and maintaining accurate call and inquiry logs within agency systems (e.g., IMPOWR)., • Ensures a consistently welcoming, respectful, and trauma-informed front-office experience for all clients, visitors, staff, and community partners., • Monitors and coordinates follow-up for general information voicemail, email inboxes, and after-hours messages to ensure timely, accurate responses and appropriate routing., • Acts as a central point of contact for Central Intake and Family Prosperity programs, including Project Anchor, CRS, SCN, and Food Pantry Services., • Demonstrates professionalism, empathy, and discretion when engaging with individuals who may be experiencing crisis, housing instability, or other urgent needs., • Uses de-escalation and supportive communication techniques to maintain a calm, client-centered environment., • Maintains working knowledge of agency programs and relevant community resources to appropriately triage inquiries and connect individuals to services., • Coordinates general office operations, including:, • Office supply management, • Distribution of informational and marketing materials, • Mail handling and courier coordination, • Submission and tracking of facilities or maintenance requests, • Ensures reception areas and shared office spaces remain organized, professional, and welcoming in coordination with facilities staff., • Completes and maintains accurate documentation related to client access & office coordination activity, client interactions, incident reporting, and administrative records as required., • Assists with collecting, organizing, and uploading documentation in coordination with program staff, ensuring accuracy and confidentiality., • Participates in relevant agency meetings, training, and initiatives., • Models behaviors aligned with the Agency’s Mission, Vision, Values, and Strategic Plan., • Actively engages in ongoing professional development related to trauma-informed care, administrative best practices, and customer service excellence. Qualifications Education: Associate’s degree in Business Administration, Office Administration, or a related field preferred Credentials: Must have a valid and clean NYS driver’s license with access to a reliable vehicle. Must have valid insurance, registration and insurance documents. Experience: Minimum of three years of experience in a client-facing reception, administrative coordination, or office operations role, preferably within a nonprofit, healthcare, or human services setting Fluency in both Spanish and English (verbal and written) required to effectively support clients, staff, and community partners across assigned sites. Demonstrated proficiency with office technology and administrative systems, including phone systems, email, electronic records, and client management databases. Must be highly organized, detail-oriented, calm under pressure, and collaborative, with strong administrative judgment and the ability to manage multiple priorities while maintaining professionalism and compassion. Equivalent combination of education and experience will be considered. Additional Requirements: • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and compassionately., • Exceptional organizational skills with a high level of attention to detail, accuracy, and follow-through., • Ability to prioritize tasks, manage competing demands, and work independently while maintaining accountability and responsiveness., • Demonstrated effectiveness in a fast-paced, client-facing environment requiring sound judgment, flexibility, and professionalism., • Commitment to trauma-informed, strengths-based, and culturally responsive practices when interacting with clients, staff, and community partners., • Ability to maintain confidentiality and adhere to all agency policies, procedures, and required training., • Collaborative team player who fosters respectful, solution-focused communication and supports a positive workplace culture., • Ability to remain calm, composed, and professional in high-stress or emotionally charged situations, utilizing de-escalation and self-regulation strategies as appropriate., • Commitment to ongoing self-awareness, professionalism, and healthy stress-management practices., • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques( trauma informed, conflict resolution and de-escalation) Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash