Program/Membership Advisor
11 days ago
New York
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Dental insurance, • Health insurance, • Paid time off Requirements: Fluent in English Proficient reading and writing skills Special Skills: Good communication skills Strong customer service skills Responsibilities: Sales • Follow the Crunch Weigh Sales Script and Enroll New Members, • Upgrade current members, • Activate new members, • Selling Skills, • Meets daily, weekly and monthly Individual Membership Goals as set forth by Management., • Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card., • Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs., • Converts telephone inquiries into club visits., • Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join., • Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions., • Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.Marketing Skills, • Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn), • Come to work prepared with a minimum of 5 pre-booked appointments for the shift., • Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track, • Internally distributing guest passes, asking for referrals,, • Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club., • Creating 3-5 events in the club per month 1 per week, • Member Service, • Follow the three steps of service, • Greet all members & their guests use their name and wish them a good workout, • Exceed expectations and suggestive sell, • With a smile, wish them well as they exit the club, • Check Ins:, • Check in all members and guests in accordance with company procedures, • Ensure all members are participating in services and programs according to their level of membership, • Facilitate any messages on club software at member check-in, • Observes ABC screen to book kick-offs, • Identify opportunities where you can promote higher level memberships and programming, • Facilitate all member requests or forward to a manager, assistant manager or manager on duty, • Get feedback on group fitness classes and programs we have running and provide to management, • Calls members as prescribed in the Club Management System to ensure member satisfaction and usage., • Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations., • Handle all cancellations requests and propose lifeline and alumni programs (saves) Guests • Greet guests promptly and courteously, • Communicate special events to members and guests, • Explain membership options to guests and ask them if they would like to enroll, • Ensure all first time guests are taken through a tour, • Follow up with all guests, • Desk Duties, • Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks, • Assist with Managing the Member Service Reps (scheduling, compliance, training), • Answer phones in courteous, helpful, professional manner, • Master the use of the CMS system, • Maintain professional disposition at all times, • Schedule member services: tanning, etc., • Facilitate payment of member services in accordance with company procedures, • Know club facility, services, programs and schedules, • Maintain a clean and organized work area, • Assist in all projects as delegated by club management, • Follow all policies and procedures in the Employee Handbook, • Take the initiative to learn opening and closing duties