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  • Data Entry Remote
    Data Entry Remote
    2 months ago
    $25–$55 hourly
    Part-time
    Manhattan, New York

    Teams Liam A Freeman Our company is on the lookout for a skilled and efficient Data Entry Remote Specialist to join our growing team. This is a fantastic opportunity for a detail-oriented individual with a passion for accuracy and a strong work ethic to contribute to our success. As a Data Entry Remote Specialist, you will play a critical role in maintaining the integrity and accuracy of our databases. You will be responsible for inputting a high volume of data from various sources with speed and precision, while ensuring data quality and adherence to established procedures. This role offers the flexibility and convenience of working remotely, allowing you to manage your own schedule and enjoy a comfortable work environment from the comfort of your home. We are seeking a highly motivated individual with a proven ability to work independently and meet deadlines. If you are a self-starter with a strong commitment to accuracy and a desire to contribute to a dynamic team, we encourage you to apply. This position provides a valuable opportunity to enhance your data entry skills while making a significant contribution to our organization. We offer a supportive and collaborative work environment, even in a remote setting. We are confident that this role will be both challenging and rewarding for the right candidate. We look forward to reviewing your application and learning more about your qualifications. Responsibilities: Accurately inputting a high volume of data from various sources into designated databases and spreadsheets. Verifying and validating data for accuracy and completeness before entry. Maintaining data integrity by following established data entry procedures and guidelines. Identifying and resolving any data discrepancies or errors promptly. Organizing and managing electronic files and records related to data entry. Meeting daily and weekly data entry targets while maintaining high levels of accuracy. Communicating effectively with team members and supervisors regarding data entry progress and any issues encountered. Protecting confidential data and adhering to data security protocols. Requirements Proven experience in data entry or related administrative roles. Excellent typing skills with high accuracy and speed. Strong attention to detail and a commitment to data integrity. Proficiency in Microsoft Office Suite, particularly Excel. Ability to work independently and manage time effectively. Excellent communication skills (written and verbal). Strong organizational skills and ability to prioritize tasks.

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Front Desk Receptionist - Mandarin/Chinese Speaking
    Front Desk Receptionist - Mandarin/Chinese Speaking
    2 months ago
    Full-time
    Manhattan, New York

    Company: ACA Acupuncture & Wellness Location: 613 W 169th Street, New York, NY, 10032 Summary: We are the largest acupuncture franchise in NY. We are currently seeking a personable, highly organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. In this key role, you will be instrumental in delivering a positive and welcoming experience to all who engage with our organization. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. Initial training will take place at 613 W 169th Street, New York, NY 10032. Following the training period, the position will be based at our new location near Union Square. Responsibilities: • Greet and welcome visitors, providing a positive first impression., • Answer and direct phone calls, taking messages as needed., • Manage the front desk area, keeping it clean and organized., • Schedule appointments and manage calendars., • Handle incoming and outgoing mail and packages., • Provide general administrative support to staff., • Assist with basic data entry and record keeping., • Handle inquiries and resolve issues effectively., • Must speak Chinese and English, bilingual, • Strong communication skills to effectively interact with clients and team members, • Proficient in computer skills and office management, • Experience with multi-line phone systems and customer service, • Familiarity with Microsoft Office and Google Workspace, • Excellent organizational and time management abilities, • Clerical experience, including data entry and filing, • Bilingual candidates are encouraged to apply

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  • Front of House Manager
    Front of House Manager
    2 months ago
    $80000–$95000 yearly
    Full-time
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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