Aging services jobs in Rochester, New YorkCreate job alerts

\n \n \n \n \n \n \n RN Case Manager – Assisted Living Memory Care - Rochester, NY \n Full Time/Part time \n \n Salary Range: $30 - $45/hour based on experience \n \n Rochester Presbyterian Home (RPH) is leading the way in Memory Care in Monroe County. RPH’s Memory Care Residences offer a different (better!) way of living for people with memory impairment. Inspired by the Eden Alternative, RPH residences are family homes where elders are known, respected and inspired to live life to the fullest. Our team-based approach to person-centered care shows that memory care can be different, and elders (and employees) can thrive in a positive and engaging environment! \n \n Creekstone Memory Care - Fairport, NY Cottage Grove Memory Care - N Chili, NY Homestead Memory Care - Rochester, NY \n \n RPH is seeking an RN to take on a leadership role as the RN Memory Care Case Manager. We are looking for a strong leader and role model interested in mentoring staff and inspiring them to provide quality care. If you are a team player with a positive attitude who is organized, outgoing and interested in working in a family-friendly home environment where elders thrive and staff is empowered, please apply to join our team at RPH. The RN Case Manager ensures care is delivered per current federal, state, and local standards and regulations and ensures that the resident’s physical, health, emotional, spiritual, and social needs are maintained individually. Key responsibilities include developing wellness plans and providing case management for elders and managing Shahbaz/care partners to deliver quality care. Learn more about what we do at www.rph.org. \n \n Job Description \n \n The primary purpose of this position is to plan, organize, develop, and direct the overall process of resident case management for elders in a Memory Care Assisted Living setting, in accordance with current federal, state, and local standards and regulations to ensure that the physical, emotional, and social needs of the residents are maintained on an individual basis. \n \n The RN Case Manager serves as a member of the interdisciplinary team and is specifically trained in the supportive care of persons with dementia. \n \n Job Responsibilities: \n Ensure that the Assisted Living ALR and Enhanced Care EALR provides an environment that encourages independence and aging in place as appropriate.Maintain documentation in accordance with the Department of Health Guidelines for all levels of Assisted Living.Plan, develop, organize, implement, evaluate, and direct case management activities caseload.Responsible for the plan of care and the outcome of that care, including care delivered by other nursing team members who must be directed and supervised by the RN Case Manager.Evaluate and screen resident re-admissions as requested.Provide Dementia specific collaboration in programing to meet the ever-changing needs of the resident.Ensure that resident progress notes are informative and descriptive of services provided and of the resident’s response to the services.Focus on the total well-being of the resident, which includes social, family, financial, medical, mental health, key life events, dietary, and spiritual.Ensure quality of care through regular daily reviews of required documentation, physician’s orders, chart audits, and overall individual service plan completion and review.Observe signs and symptoms and report to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition.Collaborate with the Administrator and the nursing care team to maintain Department of Health regulated records, census, incident report, admission, and discharge information.Support and update family as appropriate on resident’s status.Stay current with healthcare policies, practices, and evidence-based guidelines to provide the highest quality of care to residents.Teach, supervise, and counsel the residents and caregivers regarding nursing care needs and other related problems.May also assist with providing direct care and medication pass as required when staffing levels are challenged.Attend and participate in Resident & Family Council Meetings as needed.Ensure that the Assisted Living ALR and Enhanced Care EALR provides an environment that encourages independence and aging in place as appropriate.May participate in recruitment, selection, and training of staff with input and assistance from other leaders.Responsible for completion and coordination of all resident assessments with responsible parties, to ensure adherence with all timelines and procedures and to ensure appropriate placement in the ALR according to admission and retention criteria, with support from Family Care Team.Assist with facilitating a safe and successful transfer or admission of a resident to their environment, in coordination with other personnel.Responsible for ensuring the environment is well-maintained, safe, and homelike in accordance with appropriate department managers.Establish/update Wellness Plan upon admission, significant change in condition, etc. and biannually.Review MARS on a monthly and as needed basis to ensure that all new orders have been carried over and transcribed accurately.Ensure that all medical appointments, specialty consults and discharge summaries are followed up on and appropriately communicated and documented in the medical record.Maintain Case Management/Wellness Plan review/update schedule. Complete Case Management and Wellness plans along with a Case Management note. Send email to families with copy of Wellness Plans and offer for a meeting.\n \n Requirements: \n NYS Licensed RNAt least three years’ experience working with an adult populating providing supportive care services in an adult care or long-term care setting.Experience with Dementia specific care.Proven experience in case management, care coordination, or care management.Strong critical thinking skills, the ability to follow standards/procedures, and make appropriate clinical judgements to provide safe and effective care.Ability to work independently with minimal supervision, adapt to change, and manage a variety of assignments while establishing priorities and ensuring the necessary duties are completed.Excellent communications skills, both written and verbal.Ability to maintain confidentiality and handle sensitive information with discretion. \n \n Physical Requirements: \n \n The physical demands described here are representative of those that would need to be met by an employee to successfully perform the essential functions of this job in an adult memory care assisted living environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Prolonged periods sitting at a desk and working on a computer. The employee may occasionally lift and/or move up to 25 pounds, exert up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. \n \n Disclaimer \n \n The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all-inclusive summary of job duties and responsibilities. The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by RPH as the needs of the Company and requirements of the job change. \n \n Benefits \n The Rochester Presbyterian Home in Rochester, NY has been serving elders for nearly 100 years and has been named a Top Workplace by the Democrat & Chronicle. RPH has three memory care residences in Monroe County – The Homestead located in the City of Rochester Cottage Grove in N. Chili and Creekstone in Fairport. \n Competitive Wages \n Health, Vision and Dental Insurance \n Paid time off and holidays \n 403B Retirement Savings Plan \n Long Term Disability and Group Life Insurance \n Free Parking \n Environment of mutual respect and acceptance. \n Together with the people who live here, their families and our community, RPH is committed to nurturing the human mind, body and spirit. We are dedicated to creating an environment where everyone can experience joy, meaning and fulfillment. \n \n Rochester Presbyterian Home is an Equal Opportunity Employer.. \n \n Rochester Presbyterian Home participates in E-Verify \n \n \n \n \n \n \n\n \n \n Compensation details: 33-45 Hourly Wage \n \n \n \n \n PIdc3a660cbab9-25405-41647656

Job DescriptionWe are looking for a Factoring Operations Specialist to support core back-office processing for a payroll services organization in West Henrietta, New York. This Long-term Contract position focuses on maintaining accurate financial operations, meeting critical banking and reporting deadlines, and helping deliver dependable service to clients. The person in this role will work closely with internal partners to handle reconciliations, cash activity, invoice-related processing, and exception resolution while preserving strong operational controls. Responsibilities: • Prepare recurring funding reports and perform detailed reconciliations tied to purchased invoices, receivables activity, and reserve balances., • Review, organize, and validate data files in Excel before completing imports and related processing tasks across operational systems., • Enter and maintain invoice and transaction information with a high level of accuracy to support reliable downstream reporting., • Coordinate the movement of funds through wire and ACH activity in alignment with required banking cutoffs and daily timelines., • Produce aging schedules, subsidiary detail, and other operational reports while ensuring payroll and invoicing records align with accounting data., • Investigate exception items, analyze discrepancies, and partner with relationship-focused teams to resolve issues efficiently and document outcomes clearly., • Maintain complete, audit-ready processing records and follow established procedures, compliance expectations, and internal controls., • Monitor daily and weekly deliverables to ensure time-sensitive operational work is completed accurately and on schedule., • Contribute ideas that improve workflow efficiency, strengthen data quality, and support more consistent processing results.• Associate’s degree in Accounting or comparable hands-on experience in financial or operational processing., • Strong Microsoft Excel capability, including experience working with large datasets, reconciliations, and file validation., • Practical knowledge of accounts receivable, accounts payable, cash application, payroll-related transactions, or tax-related processing., • Demonstrated accuracy in data entry and reporting within deadline-driven, high-volume environments., • Ability to manage multiple priorities while maintaining close attention to detail and procedural consistency., • Effective communication skills and a collaborative approach when working across operations and client-facing teams., • Experience in factoring, payroll processing, or financial operations is preferred., • Familiarity with reconciliation practices and exception handling workflows is a plus.

Job Description Town Square Health Patient Engagement Coordinator Location: Rochester, NY Reports to: Outreach and Education Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team! The Opportunity This is not a traditional coordinator role. As a Patient Engagement Coordinator, you’ll be one of the first faces and voices of Town Square Health, meeting prospective patients in the community, following up with warmth and consistency, and making sure that the path from “I’m interested” to “I have an appointment” is as smooth as possible. You’ll play a meaningful role in building our patient panel from the ground up, and your work will directly shape how people in the Rochester community experience us for the very first time. The right person for this role brings genuine enthusiasm for connecting with people, a natural instinct for hospitality, and the follow-through to make sure no one falls through the cracks. Experience in healthcare is helpful, but a deep commitment to customer service and a passion for serving older adults will take you far here. You’ll have the opportunity to: • Be a trusted first point of contact for Medicare-eligible patients and their families, • Represent Town Square Health in the Rochester community at outreach events and health fairs, • Help shape what a welcoming, patient-centered experience looks like as we grow, • Work alongside a collaborative team that is genuinely invested in doing healthcare differently What You’ll Do You’ll split your time between the clinic and the community by following up with prospective patients, supporting appointment scheduling, representing Town Square Health at outreach events, and greeting patients when they arrive. No two days will look exactly the same, and that’s part of what makes this role exciting. Patient Engagement & Recruitment • Monitor inbound prospective patient inquiries daily and ensure timely, warm follow-up by phone and email, • Guide prospective patients through the process of scheduling their first appointment, answering questions and removing barriers along the way, • Maintain accurate, up-to-date notes and tracking on the status of all prospective patient inquiries, • Greet patients when they arrive and provide an exceptional, welcoming experience from the moment they walk in, • Collaborate with the Outreach and Education Manager, Director of Growth Marketing, and RN Practice Manager on patient engagement and recruitment strategies Community Outreach & Events • Attend community events as a representative of Town Square Health, engaging aging adults and caregivers to share information about our services and schedule appointments, • Prepare outreach materials and logistics in advance of events in partnership with the Outreach and Education Manager and Director of Growth Marketing, • Bring energy, professionalism, and genuine hospitality to every community interaction Who You Are You’re a natural connector. You’re the kind of person who makes others feel at ease, follows through without being asked, and takes real pride in delivering a great experience. You don’t need a background in healthcare, but you do need a genuine interest in serving older adults and the patience and empathy that comes with it. You’re organized enough to juggle multiple inquiries at once, adaptable enough to represent the organization confidently in the community, and grounded enough to bring warmth and consistency even on a busy day. Most importantly, you believe healthcare can be better, and you want to be part of the team proving it. Qualifications • High school diploma, GED, or equivalent, • 1–3 years of experience in a customer service, hospitality, or community outreach role, • Excellent communication skills and a natural ability to connect with people across backgrounds and ages, • Strong task management and follow-through; comfortable managing multiple inquiries at once, • Ability to work occasional evening and weekend hours for community events, • Reliable transportation for community outreach events, • Experience working in a healthcare setting is a plus, not a requirement, • Experience with phone-based customer service is a plus, • Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care What We Offer • Hourly rate of $20-22/hr, • Comprehensive benefits package (medical, dental, vision, 401K), • Consistent schedule with clarity on expectations around evening and weekend availability, • Opportunity to build something from the ground up, • Direct impact on how patients experience Town Square Health for the very first time, • Collaborative, mission-driven team Equal Opportunity Employer Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs. Powered by JazzHR lqlDm8MV61

Job DescriptionAbout Us: At Total Life, we’re on a mission to support healthier aging and address mental health challenges by making high-quality, affordable emotional support services accessible to all older adults. As a behavioral health organization dedicated to older adult care, we use evidence-based practices to help clients live emotionally healthy, connected, and fulfilling lives. About This Opportunity: We’re growing our in-person care team and seeking a Clinical Social Worker or Licensed Therapist to represent Total Life in the community. This unique role blends clinical practice and community engagement — you’ll provide direct support to older adults through wellness assessments and initial therapy sessions at our partner residential locations, helping connect them to ongoing care. You’ll serve as the compassionate, clinical face of Total Life in the field — bridging the gap between older adults and the emotional support they deserve. Primary Responsibilities: • Complete initial clinical sessions and develop recommendations for ongoing therapy or support, • Conduct in-person wellness assessments for older adults to evaluate emotional, cognitive, and social well-being, • Represent Total Life in the community and serve as the local point of contact for clients, caregivers, and partners, • Collaborate with our virtual therapy team to ensure smooth transitions into ongoing care, • Maintain accurate and timely clinical documentation, • Participate in team meetings and contribute to improving our community-based programs Requirements Our Requirements • Active LCSW, LMFT, LPC, or LMHC license in New York, • Must be fully licensed and able to perform without supervision, • Strong background in evidence-based modalities, • Comfortable meeting clients in community or residential settings, • Proof of professional liability insurance ($1M/$3M coverage) or willingness to obtain prior to hire, • Active NPI number, • Must be able to pass a criminal background check, • Reliable transportation and ability to travel locally to meet clients Even if you don’t meet every listed qualification, we encourage you to apply. We’re eager to connect with passionate clinicians who are dedicated to making a meaningful impact. Both recent graduates and experienced professionals are welcome. What Will Set You Apart • Experience working with older adults or in geriatric mental health., • Strong interpersonal and communication skills with a compassionate, patient-centered approach., • Bilingual in English/Spanish is a plus Benefits Benefits & Compensation • $70-$100/hr, plus mileage reimbursement, • Flexible part-time or full-time scheduling opportunities, • Supportive clinical and administrative team, • Opportunities for professional growth, leadership, and meaningful impact within a mission-driven organization Schedule • Flexible availability (weekday or weekend options)How to Apply Please attach your resume and a brief note about your interest in supporting healthier aging in your community. We look forward to meeting passionate clinicians ready to make a difference. Our Commitment: Total Life is proud to be an equal opportunity employer. We value diversity, inclusion, and respect, ensuring a workplace free from discrimination and harassment.

Job Description Responsibilities: • Accounts Receivable & Collections: Manage assigned customer accounts and proactively contact customers regarding past-due invoices. Document collection activities, account status, and follow-up actions accurately and timely., • Aging & Account Management: Review aging reports regularly, monitor outstanding balances, and perform timely follow-up to support the collection of overdue receivables., • Dispute Resolution: Research and assist with resolving routine billing and account disputes. Escalate complex issues or unresolved discrepancies to the Collections Supervisor as appropriate., • Customer Service: Respond to customer inquiries in a timely, professional, and solutions-oriented manner while maintaining positive customer relationships., • Process Improvement: Identify opportunities to streamline collection activities, improve workflows, increase automation, and enhance overall process efficiency by leveraging Global Business Services (GBS) best practices., • Reporting & Documentation: Maintain accurate account records and ensure collection activity, customer communications, and supporting documentation are consistently updated in applicable systems., • Additional Responsibilities: Perform other duties and responsibilities as assigned by the Collections Supervisor. Key Competencies: • Strong attention to detail with a high level of accuracy in data entry and account maintenance., • Excellent organizational and time-management skills with the ability to prioritize multiple accounts and deadlines., • Strong written and verbal communication skills with a customer-focused approach., • Ability to work effectively in a fast-paced, global, and team-oriented Business Services environment., • Proficiency with Microsoft Office, particularly Microsoft Excel., • Ability to learn and effectively utilize ERP and financial systems. Qualifications: • 0–2 years of experience in accounts receivable, collections, accounting, or a related field; entry-level candidates are encouraged to apply., • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook., • Strong communication, organizational, and problem-solving skills., • Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. \n We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success. \n Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies. \n At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career. \n \n Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our Rochester, NY area. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives. \n The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers. \n \n This position offers a salary of $72,000 in addition to a monthly vehicle allowance plus mileage, an annual performance-based bonus, full medical, dental and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance and more. \n \n The Operations Manager will assist in the administration of the region by: \n\n • Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.\n, • Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.\n, • Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.\n, • Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.\n, • Carrying out site assist visits and audits in accordance with the Quality Assurance program.\n, • Coordinating with Regional Manager and Regional Director to establish branch goals and objectives and communicate these with branch staff.\n, • Working with sales and marketing to identify and develop new business opportunities.\n\n \n The requirements for the Operations Manager include: \n\n • Bachelor’s degree from a four (4) year college or university and three (3) or more years of related experience and supervision in the security industry.\n, • Excellent organizational, leadership, communication, and time management skills.\n, • Ability to qualify and be issued a security officer license in all areas under command.\n, • Computer literacy in MS Office.\n, • Valid driver’s license and good driving record.\n\n

You will serve as a key member of our engineering team and will drive our ongoing efforts to improve our scalability, redundancy, reliability and growth by learning our codebase and systems, building and re-implementing aging services, by reimplementing portions of our legacy code in our modern PHP/

The Senior Technical Support Manager leads a team of technical support professionals responsible for delivering exceptional customer experiences and resolving complex technical issues. This role provides strategic and operational leadership across support functions, ensuring service excellence, SLA achievement, effective escalation management, continuous process improvement, and employee development. The Senior Technical Support Manager partners closely with Regional Leadership, Product Management, Engineering, Customer Success, Sales, and Operations teams to drive customer satisfaction, improve product quality, and support business growth through world-class technical support. Leadership & People Management • Lead, coach, mentor, and develop a team of technical support managers, team leads, and support engineers., • Establish performance expectations, conduct regular reviews, and create development plans., • Drive a culture of accountability, customer focus, collaboration, and continuous improvement., • Manage staffing plans, resource allocation, succession planning, and hiring activities., • Foster employee engagement and retention through career development and leadership initiatives. Operations Management • Own support operations, ensuring consistent delivery against service level agreements (SLAs), response times, and customer satisfaction targets., • Monitor key performance indicators including CSAT, FCR, backlog health, escalation rates, productivity, and case aging., • Optimize workflows, support processes, and operational efficiency., • Drive standardization across regions and support teams to ensure consistent customer experiences. Escalation & Customer Advocacy • Act as the senior escalation point for critical customer issues., • Coordinate cross-functional efforts to resolve high-impact incidents., • Communicate effectively with executive stakeholders during major customer escalations., • Ensure root cause analysis and corrective action plans are completed for significant issues., • Advocate for customer needs across engineering, product, and business teams. Technical Leadership • Maintain strong understanding of products, technologies, and support methodologies., • Guide teams through complex technical troubleshooting and problem resolution., • Partner with Engineering and Product teams to address systemic issues and improve product quality., • Promote knowledge sharing, technical training, and development of support documentation. Continuous Improvement & Strategy • Develop and execute support strategy aligned with business objectives., • Drive initiatives to improve customer experience, support efficiency, and quality metrics., • Analyze trends and leverage data to identify improvement opportunities., • Implement best practices in case management, knowledge management, automation, and support tooling., • Lead organizational change and transformation initiatives within the support organization. Key Performance Indicators (KPIs) Used Customer Satisfaction (CSAT) - Employee Engagement and Retention - Talent Development Net Promoter Score (NPS) - Knowledge Base Effectiveness - Decision Making SLA Compliance - Quality Assurance Scores - Change Leadership First Contact Resolution (FCR) - Leadership Competencies - Cross-Functional Collaboration Escalation Rate - Strategic Thinking - Executive Communication Mean Time to Resolution (MTTR) - Customer Centricity - Data-Driven Management Backlog Health - Operational Excellence - Continuous Improvement YOU MUST HAVE • 8+ years of experience in technical support, customer support, or service delivery roles., • 5+ years of experience leading technical support teams and managers., • 5+ years of demonstrated experience managing complex customer escalations., • 5+ years of strong understanding of customer support operations, SLA management, and service excellence frameworks., • 5+ years of experience working cross-functionally with Engineering, Product Management, and Customer Success teams., • 5+ years of excellent communication, presentation, and stakeholder management skills., • 5+ years of proven ability to lead organizational change and continuous improvement initiatives. WE VALUE • Bachelor's degrees in Engineering, Computer Science, Information Technology, or related field., • Experience leading global or geographically distributed support organizations., • ITIL, PMP, Six Sigma, or similar professional certifications., • Experience with CRM and support platforms such as Salesforce, Dynamics 365, ServiceNow, or Zendesk., • Knowledge of SaaS, cloud technologies, cybersecurity, networking, or enterprise software environments., • Strong data analytics and KPI reporting experience. "The annual base salary range for this position is $136,000- $170,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations." BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 9/23/2026 Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization. ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/ Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households. Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients' best interests always. Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent wherever they are. Join us and help families amplify and simplify their financial lives with confidence. As a Mercer Advisors summer 2027 intern, you will work collaboratively with fellow colleagues at Mercer Advisors to provide and ensure the highest level of service and positive experience for our clients. Applicants should have strong verbal and written communication skills with a background and/or an interest in client service, financial planning and/or sales. The successful applicant will be comfortable with a client facing role and speaking on the phone. Your 10-week long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Assist with client service requests and special projects placing the highest priority on client satisfaction. Utilize the Contact Relationship Management system to track client information and data. Support the team with administrative tasks as needed. Act as an onsite dedicated service associate on a wide range of client issues. Research and resolve client concerns in cooperation with local and centralized teams. Adhere to all compliance/risk procedures and follow corporate and industry protocols. Ensure that all paperwork, policy and procedures for client requests have been adhered to satisfy company-wide requirements. Contribute to a positive and empowering environment across teams. Must be enrolled in a Bachelors (as a rising Junior, or Senior) or Master's program. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work independently and as part of a team. High level of integrity and professionalism. Interest and passion for development of financial services industry knowledge. Full-time in office - Monday through Friday, 8:00AM to 5:00PM Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. The initial deadline for applications is 10/31/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. Base Pay Range $17 - $20 USD Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Kaiser Medical plans available in California Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays including a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (8 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option Pet Insurance Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing

The Director of Managed Services (MSP) is responsible for leading ComTec Solutions' customer-facing Managed IT Services organization, including service delivery, technical operations, customer satisfaction, team performance, and departmental results. This position leads a team of IT professionals responsible for supporting multiple external customers in a Managed Service Provider (MSP) environment. The Director is accountable for developing the team, improving operational performance, maintaining high levels of customer satisfaction, managing service delivery metrics, and ensuring the department can effectively scale as the business grows. The Director works closely with company leadership, Sales, and other departments to ensure ComTec delivers consistent, high-quality managed IT services while identifying opportunities to improve efficiency, standardization, automation, and profitability. This is not an internal/corporate IT leadership position. Candidates must have leadership experience within a Managed Service Provider (MSP) or outsourced IT services organization supporting multiple external customers. Reports To: Director, Operations & Finance Direct Reports: Information Technology Group Essential Functions: • Provide overall leadership and direction for ComTec's Managed IT Services organization., • Lead, coach, develop, and hold accountable technical team members and department leaders., • Own overall service delivery performance and customer experience across the managed services customer base., • Establish, monitor, and improve key operational metrics including SLA attainment, response and resolution times, ticket aging, backlog, utilization, customer satisfaction, and project/task performance., • Maintain appropriate staffing levels and manage resource capacity based on customer demand, service requirements, and company growth., • Ensure effective management of ticket, service, and project queues and establish appropriate processes for escalation and resolution., • Develop and maintain operational standards, procedures, and best practices that enable consistent and scalable service delivery., • Drive continuous improvement, automation, and standardization throughout the Managed IT Services organization., • Recruit, interview, hire, onboard, develop, and retain high-performing IT professionals., • Develop technical and leadership capabilities within the department through training, mentoring, career development, and succession planning., • Maintain an appropriate department skill set as technologies, customer requirements, cybersecurity threats, and industry practices evolve., • Provide leadership during significant customer incidents and escalations and ensure appropriate communication and resolution., • Develop strong relationships with key customers and participate in executive-level customer discussions when appropriate., • Work collaboratively with Sales to support solution design, customer transitions, scoping, and identification of additional customer needs., • Identify opportunities for additional services and solutions and coordinate those opportunities with the appropriate Sales resources., • Participate in departmental budgeting, forecasting, staffing, and resource planning., • Understand and manage the operational and financial drivers of the department, including labor utilization, service efficiency, recurring revenue delivery, and service profitability., • Ensure department activities support established company goals, objectives, policies, and customer commitments., • Provide regular reporting to executive leadership regarding department performance, risks, staffing, customer issues, and improvement initiatives., • Follow strategic direction established by executive leadership. Additional Responsibilities: • Drive technology strategy by identifying and implementing opportunities in AI, automation, emerging technologies, and digital solutions., • Develop and maintain a technology roadmap aligned with business goals and growth strategies., • Research and evaluate technologies based on business value, ROI, scalability, security, integration, and sustainability., • Identify inefficiencies and lead technology solutions that streamline processes, reduce costs, improve decision-making, and increase scalability., • Lead technology pilots, evaluations, and proof-of-concept initiatives through implementation and measurable outcomes., • Partner with leadership and cross-functional teams to develop practical technology solutions and support adoption and change management., • Champion innovation and continuous improvement by staying current on technology trends and identifying modernization opportunities., • Implement and support technologies that improve operational effectiveness., • Maintain accurate timesheets and expense reports and perform required administrative duties. Requirements: Technology Leadership: • Strong working knowledge of modern MSP technology environments, including PSA, RMM, endpoint management, cybersecurity, backup and disaster recovery, networking, cloud infrastructure, and Microsoft technologies., • Experience managing teams responsible for Microsoft 365, Azure, Windows Server, Active Directory, networking, virtualization, endpoint management, security, backup, and related technologies., • Ability to provide technical leadership and appropriately challenge, guide, and support senior technical resources., • Understanding of cybersecurity, risk management, business continuity, disaster recovery, and compliance requirements., • Experience evaluating and standardizing technology solutions across a managed customer base., • Familiarity with PSA platforms such as Autotask, ConnectWise, HaloPSA, or similar systems., • Familiarity with RMM and remote management platforms used within Managed Service Providers., • Understanding of emerging technologies, automation, and artificial intelligence and their potential application within an MSP environment. Leadership & Business Responsibilities: • Create a culture of accountability, teamwork, customer service, and continuous improvement., • Establish clear expectations and measurable performance objectives for the department., • Coach and develop employees and provide regular feedback regarding performance and career development., • Identify operational inefficiencies and implement solutions that improve service quality, productivity, scalability, and profitability., • Evaluate new technologies and tools based on customer value, operational benefit, ROI, security, scalability, and long-term sustainability., • Partner with leadership and other departments to support company-wide goals and initiatives., • Present recommendations, business cases, operational results, and improvement opportunities to company leadership., • Champion organizational change and help the team successfully adopt new technologies, processes, and standards., • Maintain accurate and timely timesheet and expense report entries in accordance with company requirements., • Perform administrative duties including scheduling, coordination, reporting, and planning as required., • Perform other duties as required. Soft Skills & Abilities: • Strong leadership skills with the ability to motivate, coach, develop, and hold employees accountable., • Demonstrated ability to lead technical professionals in a fast-paced, customer-focused service organization., • Strong business judgment and decision-making ability., • Ability to balance customer satisfaction, employee needs, operational performance, and business requirements., • Strong written and verbal communication skills., • Ability to communicate effectively with technical employees, business leaders, customers, and executives., • Strong organizational, prioritization, and resource-management skills., • Ability to manage multiple priorities and customer issues simultaneously., • Comfortable managing escalations and remaining calm and professional during high-pressure situations., • Strong problem-solving skills and willingness to take ownership of issues through resolution., • Ability to delegate effectively while maintaining appropriate accountability., • Customer-focused mindset with a strong understanding of the importance of customer retention and satisfaction., • Results-oriented with high energy, initiative, and accountability., • Ability to build effective working relationships with employees, customers, vendors, partners, and company leadership. Education, Experience & Knowledge: Required: • 8+ years of progressive experience in managed IT services, outsourced technology services, or a similar customer-facing technology services environment., • Minimum of 5 years of experience working within a Managed Service Provider (MSP)., • Minimum of 3 years of experience managing technical service-delivery teams responsible for supporting multiple external customers., • Demonstrated experience managing MSP operational metrics such as SLAs, ticket performance, backlog, utilization, customer satisfaction, and resource capacity., • Experience managing customer escalations and interacting directly with customer executives and business leaders., • Demonstrated success recruiting, developing, managing, and retaining technical employees., • Strong understanding of MSP service-delivery processes and operational best practices., • Related bachelor's degree or equivalent combination of education and relevant professional experience. Preferred: • Experience managing managers, supervisors, or team leads., • Experience with

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for employees of Paylocity's Spending Accounts and COBRA clients. In this role, you will receive, prioritize, document, and actively resolve client requests from an inbound call center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will provide support for client employee Spending Account and COBRA participants, answering questions about their accounts, plans, processes, platform navigation/usage, etc. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries. Responsibilities: The primary duties of the Support Specialist include, but are not limited to: • Provides support to client employees with inquiries about their spending accounts, COBRA services/coverage and/or systems access/functions/navigation tied to these topics, • Establishes intra- and interdepartmental relationships to prioritize needs, communicate status and timing expectations., • Determines the scope of customer requirements to support responding to inbound inquiries regarding Spending Accounts and COBRA; Utilize critical thinking and problem-solving skills to troubleshoot and resolve questions, striving for prompt and accurate solutions., • Achieves objectives by gathering pertinent data, identifying and evaluating options, recommending and executing a course of action, • Demonstrate strong ownership of cases; ensure prompt resolution and minimizing aging cases or open items., • Maintain high inbound call availability to support customers, • Gather pertinent data, identify options, and recommend courses of action to achieve customer objectives., • Contribute to resolving challenging cases through effective de-escalation and problem-solving techniques., • Demonstrate strong ownership and follow-through of cases, ensuring prompt resolution and minimizing aging cases or open items., • Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients (verbal and written), ensuring their needs are met to their satisfaction., • Supports key back-office/compliance items such as HSA account Identity Verification Requirements: • Bachelor's Degree, • 1+ years demonstrated Client/Customer Service experience., • Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls., • Familiarity and comfort with web-based applications, • Intermediate experience with Microsoft Office, especially Microsoft Excel., • Basic project management abilities specifically related to managing high volume client requests and solutions., • Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season. Preferred Skills: • Call Center Experience, • Bi-lingual Fluency Spanish and English, • Healthcare and welfare benefits concepts, • Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay rate for this position is $25.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. #LI-AD1 Requirements:

Job Description What We Value: • Honesty & Integrity, • Service & Excellence, • Collaboration & Teamwork, • Family & Community, • Dependability & Loyalty, • Compassion Roles and Responsibilities: • Analyze and interpret vendor contracts, ensuring accurate setup and maintenance of contract terms within company systems., • Responsible for end-to-end Accounts Receivable process on vendor monies earned and applying payments., • Research complex exceptions in vendor aging balances. Determines and corrects accounting impacts, identifying, and resolving root cause issues with the vendor, Procurement, Accounting and Sales teams. Resolves exceptions efficiently and thoroughly to prevent repeat exceptions from occurring., • Identifies and implements process improvements, efficiencies in payment application and issue resolution., • Assist in conducting contract account audits., • Manages and monitor expiring vendor contracts to ensure timely renewals. Coordinate with manufacturers, brokers, and vendor partners to obtain and process contract updates., • Builds and maintains productive working relationships with Procurement Team, Sales and, • Vendors for improvements, issue resolution, and overall communication of status and updates as necessary., • Responsible for various reporting, metrics, invoicing and analyzing of agreement setup and cash, • application., • Performs other related duties as assigned. Qualifications: • Bachelor’s in Marketing, Sales, Finance or other related field., • 1-3 years of A/R & Accounting experience preferred., • Food Distribution industry knowledge preferred., • Experience executing, reviewing, and understanding contract parameters., • Experience with vendor interaction and relationship building., • Experience with purchase orders and procurement operations., • Demonstrated ability to handle process exceptions and complex problem solving, strong decision making while applying good judgement to various situations appropriately., • Highly motivated, self-starter and can execute department and company initiatives and goals., • Excellent knowledge of Microsoft Office Suite (Outlook, Excel, Word, Teams)., • Strong communication skills (via phone, email, and in-person). Salary: • $65,000-$70,000. Shift: • Monday- Friday in office. Benefits of working Full-Time at Palmer Food Services: • Medical, Dental and Vision Insurance, • Paid Benefit Time (PTO, Holiday and Sick), • 401k Retirement Plan with Employer Matching

Job Description Why Work at Mercer Advisors? For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households. Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients' best interests — always.* Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent — wherever they are. Join us and help families amplify and simplify their financial lives with confidence. • Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Wealth Path Wealth Advisor works in a client-focused, team-centered environment under the direction of one of the firm's Managing Directors and Wealth Path leadership to support the team's region-wide business development and client service efforts. Essential Job Functions for the Wealth Advisor will include: • Functioning as the primary trusted advisor to a book of 150-250 Wealth Path clients, • Ensuring retention of the firm's clients and bringing in additional assets from existing clients to move clients from Wealth Path into Custom Wealth, • Successful onboarding or transitioning of 10-50 new clients a year to obtain a client book size of 250 clients, • Supporting the team's Regional Vice Presidents and Managing Directors as a subject matter expert (SME) in the areas of investments, tax, pension, estate, insurance, and general financial planning, • Analyzing, drafting, editing, delivering, and presenting financial planning modules to clients, • Managing client communications and follow-up with clients' other advisors, • Ensuring adherence to company standards of client care, 1 annual meeting, referrals and retention, • Attending company workshops or lectures and speak to groups of potential clients when called upon, • Implementing company policies and procedure, • Other duties as needed Required Knowledge, Skills and Abilities: Education: • Bachelor's degree from an accredited institution (preferably Business, Economics, Accounting or Finance related); Master's degree a plus Experience: • Five to twenty-five years of job-related experience Certifications: • Certified Financial Planner (CFP) designation; additional certifications Chartered Financial Consultant (ChFC), Personal Financial Specialist (PFS), Chartered Financial Analyst (CFA) or Chartered Investment Consultant (CIC) would be considered, • Specialized expertise preferred but not mandatory. Examples, include but not limited to CPA, PFS, JD, CFA, PhD, MS, MBA, MTx, CDFA, CRPC, MSFS, CIMA, AEF, ChFC, CLU, AIF or CPWA. Job Skills: • Strong knowledge of and the ability to present investment, finance, insurance, and tax planning concepts, • Has achieved core knowledge of job skills; may spend 50% or more time on Financial Planning, • Excellent Client Focus and client-oriented position, but sales aptitude and experience is also highly desired, • Continually seeks to enhance job knowledge, learn quickly and efficiently, • Must be a humble, entrepreneurial, hardworking team player with a positive "can do" attitude, • Proficiency with MS Word, Excel, PowerPoint, and Outlook; experience with Salesforce and financial planning software preferred, • Technical and analytical training and experience in financial planning, • Demonstrated flexibility, versatility, and ability to manage multiple priorities and deliver to tight deadlines in a team environment, • Ability to work without close supervision managing and prioritizing deliverables, • Must be highly flexible and confidential with all matters, • Ability to travel up to 50% as required for local and national client meetings; plus, to national educational trainings and seminars as needed for role Competencies: Business & Technological Knowledge Industry Experience Advanced knowledge of the industry, financial products, and financial planning concepts Economic Landscape Advanced knowledge of the economic landscape/general understanding of impact on the Firm and clients Business Ops - CSU Strong working/core understanding of CSU Operations SO's - FWS Can generate and review performance reports and present recommendations to client relationship manager SO's - FP Advanced knowledge of financial planning concepts and Firm's services/offerings; Financial Planning software and comparison tools; provides project management of client assignments; can analyze, draft, edit, deliver, and present financial planning modules to clients Wealth Management Strong core understanding of our investments and ISG; perform asset allocation and analysis for portfolio reviews/investment research; Can prepare reports to illustrate trends and possible risks of various investment opportunities Core Tech/Platforms Expert use of all Core Technology (Microsoft Office, Box, Custodian Sites, Task Mgmt tools, Salesforce, Docusign) Compliance Comprehensive understanding of compliance requirements INTERPERSONAL EFFECTIVENESS Teamwork & Collaboration Role model for cross-Firm teamwork and collaboration Work Environment Role model for contributing to a positive work environment Balancing Priorities Balances competing priorities and manages time pressures with composure Trustworthiness Instills trust across the Firm as someone who can be counted on for honesty, integrity, and reliability Professional Presence If needed, can facilitate aspects of client, team meetings and internal trainings; participates appropriately in business/social functions Communications Presents oral and written communications in a concise and well-organized form CLIENT FOCUS & ACCOUNTABILITY Client Service Assists in the development of materials for client meetings and follow-ups. Proactively seeks opportunities to provide support to Wealth Advisors Resource Coordination Begins to establish internal resource channels needed to deliver high quality work on a timely basis Growth Mindset Can play a supporting role in business development activity/activities; beginning to build a network of business contacts in the market Quality Takes responsibility for ensuring work quality LEADERSHIP Guiding Principles Consistently demonstrates full commitment to Firm vision and values Talent Development & Team Leadership Formally involved in training, coaching, and mentoring more junior employees; leads planners in the production of client deliverables; ensures that planners are developing. Seeks new leadership opportunities. Innovation & Change Management Identifies opportunities for improvement and proposes solutions Firm-building Represents the Firm in a professional manner Driving Results Partners with others to support achievement of KPI goals Work Schedule: Business hours Monday through Friday. Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a work station. Travel assumed at up to 50% of the time for client needs and/or required internal or external trainings. #LI-Hybrid The annualized base salary range for this role is based on factors including, but not limited to, experience, skillset, and geographic location where work is performed. In addition to base salary, this position is also eligible to earn an annual bonus and other incentive compensation. This position may also be eligible for a comprehensive benefits package, which includes: • Medical, dental, and vision coverage, • Life insurance, • 401(k) contributions, • Health Savings Account (HSA), • Short- and long-term disability, • Additional benefits designed to support your health and financial well-being Base Pay Range $85,000—$145,000 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: • Company Paid Basic Life & AD&D Insurance, • Company Paid Short-Term and Long-Term Disability Insurance, • Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance, • Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan., • Kaiser Medical plans available in California, • Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan., • Two comprehensive Dental Plans, • Vision Insurance Plan, • Dependent Care Savings Account for child and dependent care., • 14 Company Paid Holidays including a full week off at Thanksgiving., • Generous paid time off program for vacation and sick days, • Employee Assistance Plan, • Family Medical Leave, • Paid Parental Leave (8 weeks), • Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time., • Adoption Assistance Reimbursement Program, • Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more., • 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option, • Pet Insurance, • Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements. If you need an accommodation during the application or hiring process, please email PeopleTeam@merceradvisors.com. This inbox is for accommodation requests only. For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights. If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection If you are a resident of Washington State, learn more about your rights under the Washington Fair Chance Act here.

Job Description In this Supervisor role you will assist IPRO’s Senior Director and the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, Long Term care, with oversight of surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. Duties include but are not limited to ensuring the quantity and quality of IPRO staff work output with acceptable outcomes; working with IPRO’s designated staff to ensure correct invoicing are submitted for staff; coordinating and assisting in providing preceptor surveillance training to IPRO surveyors; participating as a member of an interdisciplinary survey team and producing written documentation and draft Statements of Deficiencies (SOD); attend meetings and other duties assigned. The position will be located at the NYS DOH lower Manhattan OR Central Islip office. Non-travel days are based at the designated office or telecommuting, if approved. QUALIFICATIONS: • Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy., • Ability to successfully work independently with minimal supervision, as well as in a team environment., • Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients., • Ability to translate collected information into a clear, concise, legal, and defensible document., • Excellent investigative and analytical skills., • Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs., • If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have a workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use., • Must have a valid driver’s license & the ability to travel to on-site facilities review assignments. EDUCATION & EXPERIENCE: • NYS Licensed, Registered Nurse, required., • A minimum of two (2) years of experience in performing utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring activities, OR, three (3) years of clinical or administrative experience, OR A bachelor’s degree in nursing and two (2) years of clinical or administrative experience and two (2) years of supervisory experience., • Surveyor Minimum Qualifications Test (SMQT), required. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The salary range for this position is $109,750.00- $115,996.50. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or military status or any other category protected under applicable law.