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Description: Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: The Director of Managed Services (MSP) is responsible for leading ComTec Solutions' customer-facing Managed IT Services organization, including service delivery, technical operations, customer satisfaction, team performance, and departmental results. This position leads a team of IT professionals responsible for supporting multiple external customers in a Managed Service Provider (MSP) environment. The Director is accountable for developing the team, improving operational performance, maintaining high levels of customer satisfaction, managing service delivery metrics, and ensuring the department can effectively scale as the business grows. The Director works closely with company leadership, Sales, and other departments to ensure ComTec delivers consistent, high-quality managed IT services while identifying opportunities to improve efficiency, standardization, automation, and profitability. This is not an internal/corporate IT leadership position. Candidates must have leadership experience within a Managed Service Provider (MSP) or outsourced IT services organization supporting multiple external customers. REPORTS TO: Director of Operations DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS: • Provide overall leadership and direction for ComTec's Managed IT Services organization., • Lead, coach, develop, and hold accountable technical team members and department leaders., • Own overall service delivery performance and customer experience across the managed services customer base., • Establish, monitor, and improve key operational metrics including SLA attainment, response and resolution times, ticket aging, backlog, utilization, customer satisfaction, and project/task performance., • Maintain appropriate staffing levels and manage resource capacity based on customer demand, service requirements, and company growth., • Ensure effective management of ticket, service, and project queues and establish appropriate processes for escalation and resolution., • Develop and maintain operational standards, procedures, and best practices that enable consistent and scalable service delivery., • Drive continuous improvement, automation, and standardization throughout the Managed IT Services organization., • Recruit, interview, hire, onboard, develop, and retain high-performing IT professionals., • Develop technical and leadership capabilities within the department through training, mentoring, career development, and succession planning., • Maintain an appropriate department skill set as technologies, customer requirements, cybersecurity threats, and industry practices evolve., • Provide leadership during significant customer incidents and escalations and ensure appropriate communication and resolution., • Develop strong relationships with key customers and participate in executive-level customer discussions when appropriate., • Work collaboratively with Sales to support solution design, customer transitions, scoping, and identification of additional customer needs., • Identify opportunities for additional services and solutions and coordinate those opportunities with the appropriate Sales resources., • Participate in departmental budgeting, forecasting, staffing, and resource planning., • Understand and manage the operational and financial drivers of the department, including labor utilization, service efficiency, recurring revenue delivery, and service profitability., • Ensure department activities support established company goals, objectives, policies, and customer commitments., • Provide regular reporting to executive leadership regarding department performance, risks, staffing, customer issues, and improvement initiatives., • Follow strategic direction established by executive leadership. ADDITIONAL RESPONSIBILITIES: • Drive technology strategy by identifying and implementing opportunities in AI, automation, emerging technologies, and digital solutions., • Develop and maintain a technology roadmap aligned with business goals and growth strategies., • Research and evaluate technologies based on business value, ROI, scalability, security, integration, and sustainability., • Identify inefficiencies and lead technology solutions that streamline processes, reduce costs, improve decision-making, and increase scalability., • Lead technology pilots, evaluations, and proof-of-concept initiatives through implementation and measurable outcomes., • Partner with leadership and cross-functional teams to develop practical technology solutions and support adoption and change management., • Champion innovation and continuous improvement by staying current on technology trends and identifying modernization opportunities., • Implement and support technologies that improve operational effectiveness., • Maintain accurate timesheets and expense reports and perform required administrative duties. Requirements: TECHNOLOGY LEADERSHIP The Director of Managed Services is not expected to serve as the primary hands-on technical resource. However, the position requires sufficient technical knowledge and experience to effectively lead technical professionals, evaluate solutions, participate in escalations, and make sound technology and business decisions. The successful candidate should have: • Strong working knowledge of modern MSP technology environments, including PSA, RMM, endpoint management, cybersecurity, backup and disaster recovery, networking, cloud infrastructure, and Microsoft technologies., • Experience managing teams responsible for Microsoft 365, Azure, Windows Server, Active Directory, networking, virtualization, endpoint management, security, backup, and related technologies., • Ability to provide technical leadership and appropriately challenge, guide, and support senior technical resources., • Understanding of cybersecurity, risk management, business continuity, disaster recovery, and compliance requirements., • Experience evaluating and standardizing technology solutions across a managed customer base., • Familiarity with PSA platforms such as Autotask, ConnectWise, HaloPSA, or similar systems., • Familiarity with RMM and remote management platforms used within Managed Service Providers., • Understanding of emerging technologies, automation, and artificial intelligence and their potential application within an MSP environment. LEADERSHIP & BUSINESS RESPONSIBILITIES • Create a culture of accountability, teamwork, customer service, and continuous improvement., • Establish clear expectations and measurable performance objectives for the department., • Coach and develop employees and provide regular feedback regarding performance and career development., • Identify operational inefficiencies and implement solutions that improve service quality, productivity, scalability, and profitability., • Evaluate new technologies and tools based on customer value, operational benefit, ROI, security, scalability, and long-term sustainability., • Partner with leadership and other departments to support company-wide goals and initiatives., • Present recommendations, business cases, operational results, and improvement opportunities to company leadership., • Champion organizational change and help the team successfully adopt new technologies, processes, and standards., • Maintain accurate and timely timesheet and expense report entries in accordance with company requirements., • Perform administrative duties including scheduling, coordination, reporting, and planning as required., • Perform other duties as required. SOFT SKILLS & ABILITIES • Strong leadership skills with the ability to motivate, coach, develop, and hold employees accountable., • Demonstrated ability to lead technical professionals in a fast-paced, customer-focused service organization., • Strong business judgment and decision-making ability., • Ability to balance customer satisfaction, employee needs, operational performance, and business requirements., • Strong written and verbal communication skills., • Ability to communicate effectively with technical employees, business leaders, customers, and executives., • Strong organizational, prioritization, and resource-management skills., • Ability to manage multiple priorities and customer issues simultaneously., • Comfortable managing escalations and remaining calm and professional during high-pressure situations., • Strong problem-solving skills and willingness to take ownership of issues through resolution., • Ability to delegate effectively while maintaining appropriate accountability., • Customer-focused mindset with a strong understanding of the importance of customer retention and satisfaction., • Results-oriented with high energy, initiative, and accountability., • Ability to build effective working relationships with employees, customers, vendors, partners, and company leadership. EDUCATION, EXPERIENCE & KNOWLEDGE Required • 8+ years of progressive experience in managed IT services, outsourced technology services, or a similar customer-facing technology services environment., • Minimum of 5 years of experience working within a Managed Service Provider (MSP)., • Minimum of 3 years of experience managing technical service-delivery teams responsible for supporting multiple external customers., • Demonstrated experience managing MSP operational metrics such as SLAs, ticket performance, backlog, utilization, customer satisfaction, and resource capacity., • Experience managing customer escalations and interacting directly with customer executives and business leaders., • Demonstrated success recruiting, developing, managing, and retaining technical employees., • Strong understanding of MSP service-delivery processes and operational best practices., • Related bachelor's degree or equivalent combination of education and relevant professional experience. Preferred • Experience managing managers, supervisors, or team leads., • Experience with Autotask or a comparable PSA platform., • Experience with MSP financial metrics, departmental budgeting, labor utilization, gross margin, and service profitability., • Experience managing both recurring managed services and customer technology projects., • Experience working within a growing MSP and helping scale service-delivery operations., • Experience with cybersecurity and compliance-driven customer environments. Candidates whose IT leadership experience is exclusively within an internal/corporate IT department and who do not have Managed Service Provider experience will not meet the requirements for this position. WORK ENVIRONMENT / PHYSICAL DEMANDS • Use of computer and standard office equipment., • Ability to remain calm and effective in stressful situations., • Performs all administrative functions expected at this level. ADDITIONAL REQUIREMENTS • Ability to occasionally work evenings or weekends when required for significant customer incidents, projects, or business needs., • Valid driver's license in state of residence and reliable personal vehicle. Compensation details: 125000-165000 Yearly Salary PI2b4c5c42e224-37820-41119576

Job Description Town Square Health Patient Engagement Coordinator Location: Rochester, NY Reports to: Outreach and Education Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team! The Opportunity This is not a traditional coordinator role. As a Patient Engagement Coordinator, you’ll be one of the first faces and voices of Town Square Health, meeting prospective patients in the community, following up with warmth and consistency, and making sure that the path from “I’m interested” to “I have an appointment” is as smooth as possible. You’ll play a meaningful role in building our patient panel from the ground up, and your work will directly shape how people in the Rochester community experience us for the very first time. The right person for this role brings genuine enthusiasm for connecting with people, a natural instinct for hospitality, and the follow-through to make sure no one falls through the cracks. Experience in healthcare is helpful, but a deep commitment to customer service and a passion for serving older adults will take you far here. You’ll have the opportunity to: • Be a trusted first point of contact for Medicare-eligible patients and their families, • Represent Town Square Health in the Rochester community at outreach events and health fairs, • Help shape what a welcoming, patient-centered experience looks like as we grow, • Work alongside a collaborative team that is genuinely invested in doing healthcare differently What You’ll Do You’ll split your time between the clinic and the community by following up with prospective patients, supporting appointment scheduling, representing Town Square Health at outreach events, and greeting patients when they arrive. No two days will look exactly the same, and that’s part of what makes this role exciting. Patient Engagement & Recruitment • Monitor inbound prospective patient inquiries daily and ensure timely, warm follow-up by phone and email, • Guide prospective patients through the process of scheduling their first appointment, answering questions and removing barriers along the way, • Maintain accurate, up-to-date notes and tracking on the status of all prospective patient inquiries, • Greet patients when they arrive and provide an exceptional, welcoming experience from the moment they walk in, • Collaborate with the Outreach and Education Manager, Director of Growth Marketing, and RN Practice Manager on patient engagement and recruitment strategies Community Outreach & Events • Attend community events as a representative of Town Square Health, engaging aging adults and caregivers to share information about our services and schedule appointments, • Prepare outreach materials and logistics in advance of events in partnership with the Outreach and Education Manager and Director of Growth Marketing, • Bring energy, professionalism, and genuine hospitality to every community interaction Who You Are You’re a natural connector. You’re the kind of person who makes others feel at ease, follows through without being asked, and takes real pride in delivering a great experience. You don’t need a background in healthcare, but you do need a genuine interest in serving older adults and the patience and empathy that comes with it. You’re organized enough to juggle multiple inquiries at once, adaptable enough to represent the organization confidently in the community, and grounded enough to bring warmth and consistency even on a busy day. Most importantly, you believe healthcare can be better, and you want to be part of the team proving it. Qualifications • High school diploma, GED, or equivalent, • 1–3 years of experience in a customer service, hospitality, or community outreach role, • Excellent communication skills and a natural ability to connect with people across backgrounds and ages, • Strong task management and follow-through; comfortable managing multiple inquiries at once, • Ability to work occasional evening and weekend hours for community events, • Reliable transportation for community outreach events, • Experience working in a healthcare setting is a plus, not a requirement, • Experience with phone-based customer service is a plus, • Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care What We Offer • Hourly rate of $20-22/hr, • Comprehensive benefits package (medical, dental, vision, 401K), • Consistent schedule with clarity on expectations around evening and weekend availability, • Opportunity to build something from the ground up, • Direct impact on how patients experience Town Square Health for the very first time, • Collaborative, mission-driven team Equal Opportunity Employer Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs. Powered by JazzHR lqlDm8MV61

Job DescriptionJob Requirements Ready to put your billing experience to work in a project-driven environment? Join Stark Tech as a Billing Specialist, where you'll work closely with our Project Management and Accounting teams to support accurate and timely billing across our projects. From preparing customer invoices and reviewing contract requirements to tracking billing milestones and resolving discrepancies, you'll have the opportunity to expand your project accounting knowledge while playing an important role in our financial operations. What You'll Do: • Prepare, review, and process customer invoices for projects, ensuring accuracy and timely submission., • Support project-based billing processes, including progress billing, milestone billing, and other contract-specific billing requirements., • Review project contracts, purchase orders, labor, materials, and supporting documentation to verify billing accuracy., • Collaborate with Project Managers, Operations, and Accounting teams to gather billing information and resolve discrepancies., • Support construction-specific billing processes, including AIA billing, Schedule of Values (SOV), retainage, and change orders, as applicable., • Submit invoices through customer portals and other required billing platforms., • Monitor invoice status, address customer billing inquiries, and support resolution of outstanding balances., • Process billing adjustments, credit memos, and invoice corrections as needed., • Maintain accurate customer billing records, contract documentation, and supporting project information., • Reconcile billing reports, generate aging reports, and assist with month-end activities., • Identify opportunities to improve billing processes and overall efficiency. Compensation The expected pay range for this position is $23.00-$31.00 per hour, depending on experience, qualifications, and geographic location. Stark Tech reasonably expects to pay within this range at the time of hire. Individual compensation is determined based on several factors including experience, education, certifications, skills, internal equity, and market conditions. Work Experience • Two (2) or more years of billing, accounting, or project accounting experience., • Experience with project-based billing, including contract-based invoicing, progress billing, milestone billing, or similar processes., • Ability to review and interpret project contracts, billing schedules, and supporting documentation., • Proficiency in Microsoft Office, particularly Excel, and experience working with accounting or ERP systems., • Strong attention to detail, organizational skills, and ability to meet deadlines., • Effective communication and problem-solving skills, with the ability to collaborate across teams and resolve billing discrepancies. Preferred Qualifications • Associate degree in Accounting, Finance, Business Administration, or a related field., • Experience in construction, mechanical contracting, engineering, or building services., • Experience with AIA billing, Schedule of Values (SOV), retainage, change orders, lien waivers, and time-and-material billing., • Experience with Sage Intacct or a comparable ERP system., • Experience supporting billing process improvements. Benefits Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies. At Stark Tech, we invest in our employees by offering a competitive benefits package recognized with Mployer's 2026 Great Employee Benefits designation, featuring Market Leading Medical Benefits, comprehensive medical, dental, and vision coverage, generous employer HSA contributions, paid time off, a 401(k) with employer match, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment. \nCompany Description At Stark Tech, we build careers — not just fill positions. Guided by our mission, vision, and values, we focus on hiring candidates who are aligned with our culture and committed to long-term growth. We invest in our people through meaningful training, active engagement, and intentional communication to ensure every team member has the opportunity to succeed. We’re truly built differently. We’re defined by a culture that puts customers first, challenges the status quo, and takes pride in doing the right thing—every project, every partnership, every day. Across North America, we partner with our clients in advanced building and power solutions. We work on some of the most exciting and complex environments imaginable. From K–12 schools and healthcare facilities to the Space Coast, professional sports stadiums, and world-class arenas, our teams design and deliver solutions that matter. At Stark Tech, we build careers — not just fill positions. Guided by our mission, vision, and values, we focus on hiring candidates who are aligned with our culture and committed to long-term growth. We invest in our people through meaningful training, active engagement, and intentional communication to ensure every team member has the opportunity to succeed. We’re truly built differently. We’re defined by a culture that puts customers first, challenges the status quo, and takes pride in doing the right thing—every project, every partnership, every day. Across North America, we partner with our clients in advanced building and power solutions. We work on some of the most exciting and complex environments imaginable. From K–12 schools and healthcare facilities to the Space Coast, professional sports stadiums, and world-class arenas, our teams design and deliver solutions that matter.

Job Description Responsibilities: • Accounts Receivable & Collections: Manage assigned customer accounts and proactively contact customers regarding past-due invoices. Document collection activities, account status, and follow-up actions accurately and timely., • Aging & Account Management: Review aging reports regularly, monitor outstanding balances, and perform timely follow-up to support the collection of overdue receivables., • Dispute Resolution: Research and assist with resolving routine billing and account disputes. Escalate complex issues or unresolved discrepancies to the Collections Supervisor as appropriate., • Customer Service: Respond to customer inquiries in a timely, professional, and solutions-oriented manner while maintaining positive customer relationships., • Process Improvement: Identify opportunities to streamline collection activities, improve workflows, increase automation, and enhance overall process efficiency by leveraging Global Business Services (GBS) best practices., • Reporting & Documentation: Maintain accurate account records and ensure collection activity, customer communications, and supporting documentation are consistently updated in applicable systems., • Additional Responsibilities: Perform other duties and responsibilities as assigned by the Collections Supervisor. Key Competencies: • Strong attention to detail with a high level of accuracy in data entry and account maintenance., • Excellent organizational and time-management skills with the ability to prioritize multiple accounts and deadlines., • Strong written and verbal communication skills with a customer-focused approach., • Ability to work effectively in a fast-paced, global, and team-oriented Business Services environment., • Proficiency with Microsoft Office, particularly Microsoft Excel., • Ability to learn and effectively utilize ERP and financial systems. Qualifications: • 0–2 years of experience in accounts receivable, collections, accounting, or a related field; entry-level candidates are encouraged to apply., • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook., • Strong communication, organizational, and problem-solving skills., • Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

Job DescriptionDescription: Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Food Bank Inventory & Fulfillment Manager Department: Food Bank Reports to: Director of Food Bank Operations Supervises: Fulfillment Supervisor Status: Full-time, salaried, exempt Job Level: (7) People Leadership Roles Updated: November 2026 BACKGROUND Foodlink is a member of Feeding America and the regional food bank serving a 10-county area. Our 70,000+ square foot warehouse distributes more than 28 million pounds of food annually to a network of more than 300 emergency food programs. Getting the right product, in the right quantity, to the right partner is complex work with many regulatory requirements, and it must always be mission-oriented and community-centered. JOB SUMMARY The Food Bank Inventory & Fulfillment Manager is responsible for the accuracy, quality, and efficiency of Foodlink’s warehouse inventory and order fulfillment operations. This role owns Foodlink’s inventory management program, including cycle counts, physical inventories, and routine pick bin audits, to make sure what is in our system matches what is on our shelves. They oversee product storage, replenishment, order selection, and staging of orders delivered to Foodlink members, and they are accountable for quality control of order fulfillment and for documenting and maintaining all warehouse standard operating procedures (SOPs). The Inventory & Fulfillment Manager leads the fulfillment team through the Fulfillment Supervisor, upholds all occupational safety, food safety, and regulatory standards, and works closely with Logistics, Procurement, and Member Services to deliver excellent service to our members. KEY RESPONSIBILITIES Inventory Management • Own and maintain Foodlink’s inventory management program, including inventory policies, procedures, location management, and data integrity in Ceres., • Plan, schedule, and lead daily cycle counts and physical inventories; investigate and resolve variances and reconcile results with Ceres., • Perform routine pick bin audits to verify product, quantity, location, and labeling accuracy, and correct issues at the source., • Oversee inventory control procedures to ensure accurate records of product movement into, within, and out of the warehouse., • Implement systems to minimize food waste and ensure proper product rotation (FIFO) and code date management., • Partner with the Procurement team to share inventory levels, aging, and slow-moving product so stock levels meet the needs of members and internal programs. Order Fulfillment & Warehouse Operations • Oversee the day-to-day order fulfillment operations of the Foodlink warehouse, including product storage, replenishment, order selection, and staging for delivery., • In collaboration with the Food Bank Logistics Manager, ensure timely and accurate delivery of products to Foodlink members along with efficient receipt and put away of products from donors and vendors., • Maintain a clean, organized, food-safe and audit ready warehouse environment that complies with NYS Ag & Markets, Feeding America, OSHA, FDA, USDA, and other regulatory standards. Quality Control • Own quality control for order fulfillment, setting the standards and checks that ensure members receive accurate, complete, and undamaged orders., • Monitor order accuracy and fulfillment errors, investigate root causes, and put corrective actions in place., • Work with Member Services to resolve member feedback related to order accuracy and product quality. Standard Operating Procedures • Document and maintain standard operating procedures (SOPs) for all warehouse processes, including receiving, put away, inventory control, order fulfillment, sanitation, and equipment use., • Review and update SOPs on a regular schedule and whenever processes, systems, or regulations change, and make sure current versions are accessible to staff., • Train staff on SOPs and ensure procedures are followed consistently., • Partner with the Compliance team to ensure SOPs meet AIB, Feeding America, and regulatory requirements. Team Leadership • Directly supervise the Fulfillment Supervisor and, through the Supervisor, lead Fulfillment Leads, Fulfillment Clerks, and Warehouse Support staff including hiring, coaching, training, and performance management., • Provide ongoing training in warehouse safety, food handling, equipment operation, and SOPs., • Serve as a key leader in building a cohesive warehouse team centered on The Foodlink Way values and the customer service behaviors established for Food Bank staff., • Ensure seamless and effective communication between the fulfillment team and other departments., • Work closely with other teams, such as Logistics, Procurement, and Member Services, to ensure excellent customer service is delivered to Foodlink members, donors, and vendors. Process Optimization & Reporting • Identify areas for improvement in inventory and fulfillment operations and implement strategies that streamline processes, reduce costs, and increase accuracy., • Develop and regularly report key performance metrics (KPIs) for inventory and fulfillment operations, such as inventory accuracy, order accuracy, waste, and productivity. Safety & Compliance • Responsible for ensuring a safe working environment for warehouse staff that adheres to relevant guidelines and requirements through collaboration with the Safety Manager., • Ensure all staff adhere to food safety protocols and warehouse best practices., • Maintain documentation required for audits and inspections, including cleaning, training, pest control, and temperature logs., • In collaboration with the Compliance team, ensure all necessary audit requirements are achieved for staff and the Foodlink warehouse. Budget Management • Participate in the annual Foodlink budget creation process through the development of an efficient budget for inventory and fulfillment operations, including capital equipment requests, daily operations expenses, and personnel costs., • Maintain and adhere to the annual budget established by Foodlink for areas of responsibility.Requirements: QUALIFICATIONS • Bachelor’s degree in supply chain management, logistics, business, or equivalent years of relevant job experience., • Minimum of five (5) years of experience in warehouse operations, inventory control, or distribution, including experience supervising staff., • Demonstrated experience running cycle count and inventory accuracy programs., • Experience writing, maintaining, and training staff on standard operating procedures., • Experience with quality control practices in a warehouse or distribution setting., • Experience working with warehouse or inventory management systems; experience with Ceres is a plus., • Strong leadership and team management skills, with a proven ability to delegate effectively., • Excellent communication and interpersonal skills., • Strong analytical and problem-solving skills demonstrated in a fast-paced environment, with close attention to detail and accuracy., • Proficient in Microsoft Office Suite, especially Excel., • Forklift certification or ability to obtain., • Food safety certification (e.g. ServSafe) required or ability to obtain., • Valid NYS driver’s license. We are actively seeking a diverse pool of candidates for this position. Foodlink is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, veteran or disability status. SALARY AND BENEFITS This is a full time, exempt salaried position ranging from $62,642 to $70,473 annually, depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to handle or feel items such as documents. The team member is required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. This position regularly requires the individual to lift objects weighing up to 50lbs., stand for extended periods, and work in varying temperatures. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Job DescriptionAbout Us: At Total Life, we’re on a mission to support healthier aging and address mental health challenges by making high-quality, affordable emotional support services accessible to all older adults. As a behavioral health organization dedicated to older adult care, we use evidence-based practices to help clients live emotionally healthy, connected, and fulfilling lives. About This Opportunity: We’re growing our in-person care team and seeking a Clinical Social Worker or Licensed Therapist to represent Total Life in the community. This unique role blends clinical practice and community engagement — you’ll provide direct support to older adults through wellness assessments and initial therapy sessions at our partner residential locations, helping connect them to ongoing care. You’ll serve as the compassionate, clinical face of Total Life in the field — bridging the gap between older adults and the emotional support they deserve. Primary Responsibilities: • Complete initial clinical sessions and develop recommendations for ongoing therapy or support, • Conduct in-person wellness assessments for older adults to evaluate emotional, cognitive, and social well-being, • Represent Total Life in the community and serve as the local point of contact for clients, caregivers, and partners, • Collaborate with our virtual therapy team to ensure smooth transitions into ongoing care, • Maintain accurate and timely clinical documentation, • Participate in team meetings and contribute to improving our community-based programs Requirements Our Requirements • Active LCSW, LMFT, LPC, or LMHC license in New York, • Must be fully licensed and able to perform without supervision, • Strong background in evidence-based modalities, • Comfortable meeting clients in community or residential settings, • Proof of professional liability insurance ($1M/$3M coverage) or willingness to obtain prior to hire, • Active NPI number, • Must be able to pass a criminal background check, • Reliable transportation and ability to travel locally to meet clients Even if you don’t meet every listed qualification, we encourage you to apply. We’re eager to connect with passionate clinicians who are dedicated to making a meaningful impact. Both recent graduates and experienced professionals are welcome. What Will Set You Apart • Experience working with older adults or in geriatric mental health., • Strong interpersonal and communication skills with a compassionate, patient-centered approach., • Bilingual in English/Spanish is a plus Benefits Benefits & Compensation • $70-$100/hr, plus mileage reimbursement, • Flexible part-time or full-time scheduling opportunities, • Supportive clinical and administrative team, • Opportunities for professional growth, leadership, and meaningful impact within a mission-driven organization Schedule • Flexible availability (weekday or weekend options)How to Apply Please attach your resume and a brief note about your interest in supporting healthier aging in your community. We look forward to meeting passionate clinicians ready to make a difference. Our Commitment: Total Life is proud to be an equal opportunity employer. We value diversity, inclusion, and respect, ensuring a workplace free from discrimination and harassment.

Job Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for employees of Paylocity's Spending Accounts and COBRA clients. In this role, you will receive, prioritize, document, and actively resolve client requests from an inbound call center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will provide support for client employee Spending Account and COBRA participants, answering questions about their accounts, plans, processes, platform navigation/usage, etc. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries. Responsibilities: The primary duties of the Support Specialist include, but are not limited to: • Provides support to client employees with inquiries about their spending accounts, COBRA services/coverage and/or systems access/functions/navigation tied to these topics, • Establishes intra- and interdepartmental relationships to prioritize needs, communicate status and timing expectations., • Determines the scope of customer requirements to support responding to inbound inquiries regarding Spending Accounts and COBRA; Utilize critical thinking and problem-solving skills to troubleshoot and resolve questions, striving for prompt and accurate solutions., • Achieves objectives by gathering pertinent data, identifying and evaluating options, recommending and executing a course of action, • Demonstrate strong ownership of cases; ensure prompt resolution and minimizing aging cases or open items., • Maintain high inbound call availability to support customers, • Gather pertinent data, identify options, and recommend courses of action to achieve customer objectives., • Contribute to resolving challenging cases through effective de-escalation and problem-solving techniques., • Demonstrate strong ownership and follow-through of cases, ensuring prompt resolution and minimizing aging cases or open items., • Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients (verbal and written), ensuring their needs are met to their satisfaction., • Supports key back-office/compliance items such as HSA account Identity Verification Requirements: • Bachelor's Degree, • 1+ years demonstrated Client/Customer Service experience., • Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls., • Familiarity and comfort with web-based applications, • Intermediate experience with Microsoft Office, especially Microsoft Excel., • Basic project management abilities specifically related to managing high volume client requests and solutions., • Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season. Preferred Skills: • Call Center Experience, • Bi-lingual Fluency Spanish and English, • Healthcare and welfare benefits concepts, • Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay rate for this position is $25.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. #LI-AD1

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