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The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional conv

As a foundation model developer, collaborate with multiple science and engineering teams to help build adaptations that power use cases across Amazon Last Mile deliveries, improving experience and safety of a delivery driver, an Amazon customer, and improving efficiency of Amazon delivery network. W

Shared Delivery Team (SDT) partners with our customers to increase their shareholder value and assist in disrupting their business models. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. Amazon is an equal opportunity employer and does not d

Delivery Driver Partners must have a valid driver’s license, and minimum auto insurance and complete a background checkDelivery Driver Partners will use their own reliable car, iPhone or Android phone and their data and text plan. Drive an Amazon-branded vehicle delivering packages to your communi

Job Description About the Role: We are seeking a Technical Project Manager to lead the delivery of cloud-based contact center solutions powered by Amazon Connect and AWS technologies. This role combines technical expertise and project leadership to manage the full lifecycle of implementations — from discovery and design through deployment and client adoption. The ideal candidate has strong experience in AWS services, contact center technology, and project management for enterprise-scale customer experience transformations. Key Responsibilities Project Management & Client Engagement * Lead end-to-end project delivery for Amazon Connect implementations, ensuring on-time and high-quality results. * Develop and manage detailed project plans, milestones, and resource allocation aligned with delivery standards. * Serve as the primary technical contact for clients, fostering effective communication between internal teams and stakeholders. * Conduct regular project reviews, track progress, and proactively manage risks, scope, and budgets. Technical Implementation * Oversee the technical design and configuration of Amazon Connect, including contact flows, queues, routing, and IVR design. * Coordinate integration with CRM systems, knowledge bases, and enterprise platforms. * Support AI/ML-driven features using Amazon Lex, Polly, Lambda, and other AWS services. * Ensure implementations follow AWS best practices in security, reliability, and performance. * Guide testing and validation through functional, performance, and user acceptance phases. Solution Development & Innovation * Collaborate with Solution Architects to design scalable customer experience solutions using the AWS ecosystem. * Oversee development of custom integrations, reporting, and analytics using AWS services like Kinesis, QuickSight, and S3. * Promote best practices for CI/CD pipelines, infrastructure as code, and solution scalability. * Capture lessons learned, improve delivery frameworks, and stay current on Amazon Connect feature updates. Continuous Improvement * Contribute to reusable templates, delivery assets, and implementation methodologies. * Mentor team members and participate in knowledge-sharing initiatives. * Support innovation efforts and client presentations to showcase solution capabilities. Required Qualifications * Bachelor's degree in Computer Science, IT, or related discipline. * 5+ years of experience managing technical projects; 3+ years working with AWS cloud services. * Hands-on experience in contact center technologies and customer experience solutions. * Proven record of managing complex, multi-stakeholder technical implementations. * Excellent communication and stakeholder management skills. * Project Management certification (PMP, PRINCE2, Scrum Master, etc.) preferred. * Experience in both Agile and Waterfall methodologies. Preferred Qualifications * AWS Certified Solutions Architect (Associate/Professional). * Experience delivering or managing Amazon Connect implementations. * Familiarity with AWS services: Lambda, API Gateway, S3, DynamoDB, Kinesis, CloudFormation. * Exposure to IVR, CTI integrations, and telephony technologies. * Experience with AI/ML, speech recognition, and natural language processing. * Working knowledge of Salesforce, ServiceNow, or Dynamics CRM platforms. * Proficiency in Python, Node.js, or Infrastructure-as-Code tools. * Prior background in contact center operations or customer experience management. Remote Pay Range$120,000—$130,000 USD