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Job DescriptionAbout Vevo:Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With 22 billion views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon Prime Video, VIZIO WatchFree+, Foxtel, Hulu + Live TV, Sling Freestream, and Rakuten TV. About Role:Vevo is seeking a highly self-motivated and solution-oriented Director of Agency Partnerships to support the day-to-day development and maintenance of Vevo’s agency upfront partnerships. This individual will work cross-functionally with all of Ad Sales, Revenue Operations, Ad Solutions, Analytics, Research and Finance, in building internal and external processes and workflows to ensure partnership agreements are operationally effective and drive investment and profitability for Vevo.The Ideal Candidate Must Have: • Existing senior relationships with agency leadership, from MDII’s to CIO’s and above., • Maintain, develop and grow relationships as a trusted advisor to our senior most agency partners, which ultimately uncovers and creates a pipeline of strategic opportunities that influence and drive revenue, • Strong understanding of the Video Upfront marketplace with the ability to structure and grow agency level or acct level strategic partnerships, • Excellent presentation skills; strong speaking and writing abilities as they will be required to speak on behalf of our multitude of Vevo’s offerings including Local, Multi-Cultural, Programmatic and OTT marketplaces, • Ability to think strategically to identify opportunities for growth, profitability and efficiency for Ad Sales based on video marketplace trends, seasonal initiatives, and product offerings, • Gather and organize information internally/externally, thoughtfully position Vevo offerings in the marketplace, and strategically negotiate upfront agreements at the holdco level, ensuring seamless communication across all levels, • Work alongside VP’s, Directors and Account Executives across the country on holding company or account specific strategies to drive growth, support business priorities which ultimately exceed upfront goals, • Provide consistent internal and external communication surrounding revenue pacing and forecasting, operational performance, strategic recommendations, and optimizations., • Most of all, a trailblazer who can motivate and inspire a virtually dispersed team and ultimately be the catalyst in breaking down barriers and solving problems to make things workRequirements:, • 7+ of years in media sales or agency experience; minimum 3 years of agency partnership experience, • Extensive Video and/or TV marketplace experience, • Proven experience building a sales function within small/medium company environments; must be a self-starter., • Senior contacts at video, digital agencies and client direct marketersInterested? You might like to know:, • We're a fun, energetic, and tight-knit team., • We enjoy music and technology., • We have excellent compensation and benefits packages., • We offer a 401K match., • We have in-office and external happy hours., • We have premier access to music content and new releases of original media content.

Job Description Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter. Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers. Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more. About the Role At Game Seven, we believe best-in-class social creative spans everything from stunty ideas to cinematic campaign spots to perfectly timed reaction posts, culturally fluent memes and timely comments. We are seeking a part-time freelance Social Creative Director (12 - 20 hrs/week) to lead and elevate all assigned social work streams, overseeing creative output across everything from concepts and copy to video, static, and motion. This role sets the creative standard by driving concept development, providing clear direction and feedback, and ensuring every deliverable reflects excellence, efficiency, and cultural relevance. We're looking for someone who's led large-scale social creative at an agency before, who's eager to bring that experience to Game Seven. You're both a maker and a leader, capable of executing standout work while mentoring teams to consistently raising the bar. You champion collaboration, uphold strong creative processes, and push for work that breaks through while maintaining the everyday content that builds brands over time. Key Responsibilities: • Lead creative social outputs across assigned social accounts, with an ability to ensure best-in-class execution across all formats, • Mentor and develop social creatives, fostering growth, accountability, and high standards, • Partner with business and account leads, including cross-functional teammates as needed, • Build scalable social toolkits, templates, and systems to drive efficiency and brand consistency, • Partner on new business opportunities, leading social creative strategy, concept development and presenting ideas to clients, • Serve as a senior client-facing leader, providing clear direction and trusted creative counsel, • Stay ahead of platform trends, evolve best practices and translate insights into actionable creative recommendations, • Oversee resourcing and team structure, supporting hiring, onboarding, utilization tracking, and performance development, • Establish and oversee critical back-end processes to ensure effective delivery of high volume of assets, • Champion agency culture, processes, and cross-functional collaborationQualifications:, • 7-10+ years leading social creative for major brands within an agency environment, • Proven ability to build and evolve brands through culturally fluent, platform-native social content, • Strong visual design and creative direction background, • Expert knowledge of social platforms and creator tools including Adobe Creative Suite (Photoshop and Illustrator), Figma, CapCut, and Google Slides, • Exceptional communication and presentation skills, • Experience managing and mentoring creative teams, • Ability to thrive in fast-paced, deadline-driven environments across multiple accounts Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This role is not eligible for sponsorship. Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job Description Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter. Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers. Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more. Role Overview As the Director of Creative Strategy, you're a leader that's responsible for building and ensuring our team is building big ideas, creative platforms/narratives, and activation plans. The ideal candidate is equally strategic and creative, has experience leading RFPs, and overseeing Strategists on their own work. You'll work on existing client projects and new RFPs for everything from experiential activations and stunts to social plans and campaigns – coming up with the strategic plans, creative platforms, and ideas that bring it all to life. You'll report to the VP of Strategy and have 1-2 direct reports to start. Soft skills are extremely important to our team, especially as a leader. You need to be tapped in, passionate about the work, good at taking initiative, able to push your own ideas forward, communicate your ideas clearly, collaborate cross-functionally, and solve problems with empathy. Important! The Strategy team at Game Seven isn't writing briefs like at a big agency – we are the idea engine, responsible for cultural insights, great storytelling, and big ideas/activations. Roles & Responsibilities • Serve as the Strategy Lead on key workstreams (project-based and AORs), owning the strategy playbook, creative platform, big ideas, and activation plans., • Manage and provide oversight to Strategists on projects, with feedback and direction that helps them build great work and sell their plans through to our clients., • Build amazing decks. Great copy. Elevated design. Great visual references. Then, present and pitch your work to internal and external leaders, often VPs and CMOs., • Lead on new RFPs, collaborating closely with Accounts, Creative, and Production to pitch amazing strategic & creative proposals., • Serve as a strategic thought partner to our clients by helping define and shape the brand's vision/role for their partnership with a roadmap for our team to help them get there., • Go from brief to execution, being able to take in a client brief, build out a plan, and follow through on the execution of creative and production., • Develop and implement new processes that help the team work better., • 8+ years of working in creative/strategy – agency, brand, tech preferred., • 3-5 years of managing direct reports., • Strong book (sport, music, entertainment are a plus)., • Great taste in creative work, strong level of polish in your own work., • Experience building full strategy decks (copy, flow, design), • Strong leadership skills and experience helping people grow in their roles., • Proficiency in creating Google Slides decks (design, layout, speed, familiarity). Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This role is not eligible for sponsorship. Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job Description Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter. Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers. Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more. About the Role At Game Seven, we believe best-in-class social creative spans everything from stunty ideas to cinematic campaign spots to perfectly timed reaction posts, culturally fluent memes and timely comments. The Social Creative Director leads and elevates all assigned social workstreams, overseeing creative output across everything from concepts and copy to video, static, and motion. This role sets the creative standard by driving concept development, providing clear direction and feedback, and ensuring every deliverable reflects excellence, efficiency, and cultural relevance. We're looking for someone who's led large-scale social creative at an agency before, who's eager to bring that experience to Game Seven. You're both a maker and a leader, capable of executing standout work while mentoring teams to consistently raising the bar. You champion collaboration, uphold strong creative processes, and push for work that breaks through while maintaining the everyday content that builds brands over time. Key Responsibilities • Lead creative social outputs across assigned social accounts, with an ability to ensure best-in-class execution across all formats, • Mentor and develop social creatives, fostering growth, accountability, and high standards, • Partner with business and account leads, including cross-functional teammates as needed, • Build scalable social toolkits, templates, and systems to drive efficiency and brand consistency, • Partner on new business opportunities, leading social creative strategy, concept development and presenting ideas to clients, • Serve as a senior client-facing leader, providing clear direction and trusted creative counsel, • Stay ahead of platform trends, evolve best practices and translate insights into actionable creative recommendations, • Oversee resourcing and team structure, supporting hiring, onboarding, utilization tracking, and performance development, • Establish and oversee critical back-end processes to ensure effective delivery of high volume of assets, • Champion agency culture, processes, and cross-functional collaborationRequirements, • 7-10+ years leading social creative for major brands within an agency environment, • Proven ability to build and evolve brands through culturally fluent, platform-native social content, • Strong visual design and creative direction background, • Expert knowledge of social platforms and creator tools including Adobe Creative Suite (Photoshop and Illustrator), Figma, CapCut, and Google Slides, • Exceptional communication and presentation skills, • Experience managing and mentoring creative teams, • Ability to thrive in fast-paced, deadline-driven environments across multiple accounts Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This role is not eligible for sponsorship. Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job Description Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter. Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers. Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more. Role Overview: The Account Manager will help lead an ambitious, multi-year retail operational and experiential program for a culturally influential athletic brand. This role centers on the launch and management of an ongoing pop-up retail experience—overseeing everything from operational maintenance, in-store staffing and programming, community moments, and ad-hoc experiential events. You'll guide day-to-day client relationships, steward work that pushes culture forward, and ensure integrated teams deliver best-in-class retail and experiential executions. This role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, driving clarity and alignment across internal teams, partners, and clients. Key Responsibilities: • Serve as the primary project manager for the full lifecycle of the retail pop-up program—owning timelines, resourcing, workbacks, documentation, priorities, and cross-functional alignment., • Lead the planning, build, launch, and ongoing management of a long-term retail pop-up experience, ensuring all work meets objectives, stays on schedule, and aligns with Game Seven's creative and experiential standards., • Establish and maintain detailed project plans, weekly status trackers, and milestone calendars to create clarity and ensure all partners are working in lockstep., • Manage client communication and relationships, earning trust through clear updates, proactive problem-solving, and cultural fluency., • Manage in-store staff communication and relationships ensuring agency and brand standards are met on a day-to-day basis, • Push forward small format production elements integral to maintaining the space between larger brand programming and initiatives, • Translate client briefs into actionable plans across retail build, merchandising, experiential programming, consumer engagement, and integrated marketing., • Partner closely with strategy, creative, digital, production, and experiential teams to ensure seamless collaboration from concepting through execution., • Support and guide cross-functional teams throughout design, fabrication, install, operations, and event activation phases—driving accountability and keeping workstreams on track., • Anticipate client and project needs—identifying opportunities to streamline processes, elevate creative work, or solve production, operational, or budget challenges., • Build and maintain vendor, partner, and industry relationships across fabrication, retail operations, event production, and cultural programming., • 3–5 years of account management experience within an agency or brand, ideally with retail, experiential, or integrated marketing work., • Experience working on long-term, multi-phase builds or programs (retail, pop-ups, installations, experiential tours, or similar)., • Strong communication, organization, and relationship-building skills., • Experience collaborating with creative, strategy, production, digital, and operations teams., • Confident negotiator with an understanding of vendor pricing, fabrication timelines, and retail/experiential production needs., • Creative problem-solver able to think both conceptually and operationally., • Proactive, solutions-oriented, and comfortable managing multiple workstreams in a fast-paced environment., • Proficient in Google Suite, Slack, Box, Asana, and similar tools., • Team-first mindset and genuine passion for sport, culture, retail experiences, and live events. Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This role is not eligible for sponsorship. Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job DescriptionVevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With 22 billion views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon Prime Video, VIZIO WatchFree+, Foxtel, Hulu + Live TV, Sling Freestream, and Rakuten TV. About the role: We’re seeking a Associate Media Sponsorships Analyst to join our small team of talented Revenue Operations specialists that are working to maximize profitable revenue and provide best in class support to the larger Sales organization. This Associate Media Sponsorships Analyst role will report to the Senior Director, Inventory, as part of the larger Revenue Operations/Sales organization. The Associate Media Sponsorships Analyst will have the opportunity to help create, position & manage Sponsorship opportunities in an effort to drive revenue growth & provide best in class customer service to Sales organization. As a member of the Revenue Operations team here at Vevo, you’ll be working alongside super talented individuals that will both inspire you and challenge you to think about things like strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn’t imagined. We often take time as a team to review new industry trends and advancements, and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals from Inventory Analysts, Campaign Managers to Sales Operations specialists, and we’re excited about having you join us! This is a full-time / Hybrid position and is based at our office in New York. We are in a convenient location in Times Square, accessible from Penn Station, Port Authority & Grand Central, as well as a host of subway options. As a member of our team, you will" • Collaborate with C&P on content releases & upcoming projects., • Manage the Premieres Grid & daily collaboration with label team on details., • Artist Affiliation/Conflict oversight, including sales communications & tracking., • Develop, package & roll out Artist Franchise packaging in collaboration with Marketing Solutions., • Manage internal “Diamond” process with Sales Leadership to ensure frictionless packaging rollout., • Management of the Sponsorship Tracker & future development/evolution., • Support development of roadmap of Editorial Sponsorships packages & programming quarter by quarter in collaboration with Marketing Solutions., • Resource for all Pre-Sale Sponsorship questions pertaining to packages, availability & solution making., • Support all Post Sale management elements; bumper creation, sold emails, scheduling, POD communication support., • Support Inventory Analysts in forecasting in Stargaze; artist bookings & sponsorship delivery management., • Artist Forecasting oversight, delivery analysis & tool creation., • Conflict resolution, both proactive & reactive. Requirements, • Proficient in Excel & Powerpoint., • Strong Attention to Detail & Organizational Skills., • We're a fun, energetic, and tight knit team., • We really enjoy music and technology, • We have excellent compensation and benefits packages., • We offer a 401K Match, • We have premier access to music content and new releases of original media content., • We love to give away concert tickets to live music - not to mention live Vevo-produced musical performances, • We have a fully stocked kitchen and bar.

Job Description Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter. Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers. Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more. About the Role: The Social Media Coordinator supports day-to-day management of client social channels in partnership with Social Media Managers and Account Managers. This role is focused on content coordination, publishing, community management, and real-time engagement, ensuring brand objectives are consistently delivered through thoughtful, culturally relevant interaction. The ideal candidate is deeply immersed in music and culture, fluent in social platforms, and quick to adapt to trends, algorithm shifts, and performance insights. This role requires flexibility, including nights and weekends, and the ability to step in when managers are unavailable. Key Responsibilities: • Execute daily publishing and community management across assigned accounts, • Assist with copywriting while adhering to established brand voice and editorial guidelines, • Adjust tone and style across multiple accounts as needed, • Proactively engage audiences and priority communities to drive meaningful interaction, • Insert the brand into timely cultural and trending conversations when appropriate, • Monitor trends across music, entertainment, lifestyle, and competitor landscapes to identify reactive opportunities, • Track platform best practices and recommend optimizations to improve engagement and KPIs, • Support social listening and reporting efforts, surfacing insights and opportunities, • Manage timelines and flag risks to ensure consistent, on-time deliveryRequirements:, • 1 to 3 years of experience in social media or community management within a brand or agency environment, • Strong copywriting and written communication skills, • Highly organized with strong attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Familiarity with Google Workspace and project management tools, • Availability for flexible working hours, including nights and weekends, • Passion for music, sport, and culture The pay range for this position is $70,000 - 80,000 per year. This position is also eligible for benefits and discretionary bonus. Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This role is not eligible for sponsorship. Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job Description CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, TikTok, Instagram, and 150+ platforms worldwide—paying out nearly $1 billion Built by artists, for artists, CD Baby is a mission-driven, artist-first company. Our Customer Experience team plays a critical role in protecting artist trust, resolving complex issues, and ensuring creators can focus on what matters most: making music. We're looking for a Customer Support Manager to own the operational excellence of our Customer Support function while staying deeply connected to the artist experience. This role sits at the core of our CX organization. You'll partner closely with the Director of CX to execute strategy and manage and develop our Customer Support team. You'll be accountable for day-to-day performance across all support tiers, while also leading meaningful initiatives that improve quality, scalability, and efficiency. We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience. This is a hands-on leadership role for someone who owns outcomes end-to-end. You'll stay close to the details, handle mid-level escalations, use data to surface systemic issues, and elevate our support operations to get us ready for our next stage of growth. This hybrid role will be based in our New York City office location. What You Do: Team Leadership • Lead day-to-day Customer Support operations across daily, weekly, and monthly workflows, • Own customer service KPIs, including response times, satisfaction scores, and qualitative feedback, • Act as operational lead during incidents or high-impact issues, • Develop deep expertise in the independent music ecosystem and product suite, • Handle tickets daily to stay close to customer sentiment and trends, • Set standards for quality, speed, and tone across all channels, • Build scalable processes, training, and documentation, • Own reporting across Zendesk Explore and Google Suite, • Track and improve CSAT, resolution rates, response times, and automation performance, • Use data to identify inefficiencies and drive measurable improvements, • Work cross-functionally with Product, Tech, and Digital Operations to deliver scalable improvements that reduce contact rates and increase efficiency, • Support the Director of Customer Experience in driving automation and operational projects that raise the bar for customer experience, • 5+ years as an experienced customer support leader with strong operational and people-management skills, • Previous experience in music distribution or music tech industries a plus!, • Comfortable operating in complex domains involving royalties, metadata, rights, and platform integrations, • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas) to interpret trends and performance, • Technically advanced experience with CRM systems, automation tools, and AI-driven workflows (e.g., Zendesk, Intercom, or similar), • Excellent written and verbal communication skills, • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations, • Comfortable with change, ambiguity, and fast iteration - able to prioritize what matters most without losing sight of the details, • Hands-on, decisive, and accountable—you spot problems and fix them, • Ample opportunities to work with leaders and employees across our business, • Work in a collaborative environment full of mission driven, innovative, and passionate people, • Be part of an open, welcoming, and inclusive culture Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

Job DescriptionDescription: OBJECTIVE: Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages. ESSENTIAL JOB FUNCTIONS: • Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park., • Park Managers are performing their job duties satisfactorily and achieving production goals., • Creates weekly schedules., • Must audit schedules, attendance, and timeclocks., • Hire qualified employees for park positions available., • Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases., • Conduct performance evaluations and multiple park assessments for the park and the employees., • Trains team members to perform the key element of their job duties., • Opens and closes the park via using keys or a code., • Communicates any guest or employee issues., • Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD., • Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash., • Operating the billing transactions accurately by verifying the amount displayed on the POS., • Organizes the refrigerator with drinks, snacks, chips and ice cream., • Manage birthday party bookings and setups along with ensuring customer satisfaction during the events., • Manage third-party vendor supplies, orders or requests., • Work closely with all corporate teams and communicate via the proper company channels., • Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock., • Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines., • Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures., • Schedule and coordinate family events and assist events operate efficiently., • More applicable, • Weekly meetings with development, • Arrival all correct quantities arrive., • Speaks with suppliers and third parties., • Time and attendance setup, • Amazon accounts audits nationally among all KE parks., • Services assistance for the operations chats., • Stand, walk, bend, twist constantly., • Frequent bilateral hand movements., • Good finger dexterity., • Must be able to work in noisy environments created by guests such as children yelling and music., • Must be able to tolerate a hectic and busy work environment during peak hours., • Health Insurance, • Voluntary Dental and Vision, • Voluntary Supplemental Accident and Hospital Insurance, • Employee Assistance Program (EAP), • Voluntary Life Insurance, • Free Group Basic Life and AD& D Insurance, • Pet Insurance, • Recreational Discounts, • High school diploma or equivalent qualification required., • Work weekends and holidays, • Able to work with children., • Operate an iPad., • Strong communication skills, customer service skills, and conflict resolution skills, • Leadership skills and strong conflict resolution skills, • Work independently, • Read and write in the English., • Ability to work independently and collaboratively in a fast-paced, dynamic environment., • Strong organizational and time management skills with the ability to handle multiple tasks and priorities., • Detail-oriented and able to maintain accuracy in documentation and record-keeping.Requirements:

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

Education Through Music is a non-profit organization that partners with New York City Public Schools to place music teachers and programs back into school’s curricula. ETM has great reach in that we serve all five boroughs, we have partnerships with 50 public schools and provide music education to

BURGERHEAD is a new burger concept located in the heart of the West Village seeking front of house team members to join our team.Responsibilities & Qualifications:.Valid NYC / DOH food handlers certificate.Greet customers and take orders.Distribute orders to customers.Count the register for opening