IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635
17 hours ago
Los Angeles
Job DescriptionOnsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems. Fluent in KOREAN and ENGLISH Mandatory Responsibilities • Support office and retail staff with day-to-day IT issues, • Troubleshoot desktops, laptops, printers, phones, and POS terminals, • Set up and configure new equipment (PCs, monitors, scanners, registers, etc.), • Install and maintain software, OS updates, and security patches, • Handle SAP user issues (e.g., access, printing, basic errors), • Troubleshoot POS devices, receipt printers, scanners, and payment terminals, • Ensure network connectivity (wired and wireless) is stable and functional, • Maintain accurate IT asset inventory and documentation, • Support new hire onboarding and terminations (hardware, accounts, access), • Manage tickets through the helpdesk system and escalate when needed, • Work with vendors for equipment repair or service coordination Requirements • Bilingual Korean/English, • 2+ years in IT support, preferably in mixed office/retail environments, • BS or BA degree in computer science, or a related field is desired., • Hands-on experience with SAP and POS troubleshooting (Not a requirement), • Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking, • Familiar with remote support tools, imaging software, and ticketing systems, • Able to lift/move equipment (up to 50 lbs), • Strong customer service and communication skills, • Ability to troubleshoot problems, eliminate variables, and get to root cause of issues., • Available for onsite work at both office and retail location, • CompTIA A+, Network+, or other certifications are a plus Work TimingRegular Hours Monday to Friday, 9am to 5pm Work Timezone Global Timezone (GMT -0700) Pacific Time - Los Angeles (PST) Reporting Location Studio 1886 515 Shatto Place Los Angeles Hours per week 40 Duration 12 month(s)